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CONNECT WITH ME:

5 Lamson Street #2Boston, MA 02128

978.968.0889

mkgetler@gmail.com

@mkgetler

MY WORK:

LeadershipPeople Management

Performance Management Training/CoachingInbound Marketing

Client ServicesPProject Management

Human ResourcesRecruiting

Learning & DevelopmentDigital MarketingPublic SpeakingContent CreationGGraphic DesignAdobe SuitesHTML / CSS

HRISATS

GETLERMK

Starbucks Coffee Company | General Manager September 2005 - January 2012

- Awarded MVP of Greater Boston area for fiscal year 2011.- Managed the most profitable location in Boston at $350 million in annual revenue.- Routinely exceeded revenue performance goals by at least of 3.5% to plan.- Consistently d- Consistently drove all retail locations to the top 5% for revenue targets and customer satisfaction.- Completed MBA equivalency through Starbucks Leadership and Management Program.- Actively managed 15 - 30 employees across 7 locations over 5 years.

HubSpot | December 2013 - January 2018

Program Manager & Team Lead, People Operations | May 2016 - January 2018Services Trainer, Learning & Development | December 15 - May 2016Team Lead & Marketing Consultant | February 2015 - December 2015 - Sydney, AUFounder, Premier Services | October 2014 - February 2015 eCommerce & Corporate Marketing Consultant | December 2013 - October 2014

- - Awarded HubSpot Champion of October 2014 and May 2015.- Ranked #1 in monthly and quarterly performance metrics from February 2014 - December 2015. Top performance yielded 3 promotions within 2 years.- Piloted the APAC Corporate Marketing Consulting Team in Sydney, AU. - Lead a team of 6 in Sydney, AU to establish the Customer Service organization for ANZ.- Founded the Premier Services Team, a high-touch, advanced strategic marketing program designed for customers. - 2014 & 2016 INBOUND Spea- 2014 & 2016 INBOUND Speaker. Frequently requested for public speaking engagements including AMADC, International Grow with HubSpot, International HubSpot User Groups, the New England School of English, and Four Days of Facebook.- Managed HubSpot’s global onboarding programs and high potential individual, and manage-ment training programs.- Have consulted over 500 HubSpot customers in 9 different countries. - Head of LBGTQIA+ Alliance Group, 2017 Pride Parade Marshal

Media Program Network | Client and Product CoordinatorJuly 2012 - August 2013

- Defined all KPIs for digital marketing strategy resulting in a net increase of 153% in MQLs YOY.- Drove a decrease in CAC from $25 lead to $5 per lead YOY.

Cuz It’s Good, LLC | Digital Marketing ConsultantDecember 2012 - November 2015

- Developed an aggressive 18 month business plan for that yielded a 254% increase in revenue for FY2014.- Implemented an inbound marketing strategy that drove an 400% increase in organic traffic within the first 3 months of relaunching the site. - Launched a social media strategy that yielded a $50K pa- Launched a social media strategy that yielded a $50K partnership with the Boston Celtics.- Guides the owner in establishing the brand, and drives all tactical aspects of both offline and online brand management.

TapClicks | Director of People OperationsJanuary 2017 - Present

- Fosters an inclusive, high performance environment with innovative practices and playbooks- Strategic parter to the CEO and President ( co-founders ) to define cultural values and practices- Coaches SVPs of Marketing, Sales, Customer Success, Product, and Engineering on techniques for developing and motivating high performing teams.- Defining and implementing strategic - Defining and implementing strategic roadmap for innovative recruiting processes, cultural initiatives, and performance reviews aimed to source and retain top tier talent.- Responsible for implementation and management of HRIS, Namely.- Developed an immersive 5 day onboarding program.- Advise on compensation, total benefits packages, and titles structures that scale as the company grows.

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