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    McGraw-Hill/Irwin Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.STRATEGIC MANAGEMENT

    Analyzing theExternal

    Environment of theFirm

    External AnalysisExternal Analysis

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    3Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Political/Legal

    Political/Legal

    EconomicEconomic

    TechnologicalTechnological

    GlobalGlobal

    DemographicDemographic SocioculturalSociocultural

    CompetitiveCompetitiveEnvironmentEnvironment

    IndustryEnvironmentIndustryEnvironment

    Components of the General EnvironmentComponents of the General Environment

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    4Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The macro-environmentThe macro-environment

    is the assessment of the external forces that act upon thefirm and its customers, that create threats & opportunities

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    5Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The General Environment

    General environmentaltrends and events

    Little ability to predict themEven less ability to controlthem

    Can vary across industries

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    6 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    D emographic Segment

    Aging population

    Rising affluence

    Changes in ethnic composition

    Geographic distribution of population

    Greater disparities in income levels

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    7 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Sociocultural Segment

    More women in the workforce

    Increase in temporary workers

    Greater concern for fitness

    Greater concern for environment

    P ostponement of family formation

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    8Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    P olitical/ Legal Segment

    ReformationsD eregulation

    Taxation at local, state,central levels

    Legislation on corporategovernance reforms

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    9Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Technological Segment

    Genetic engineering

    Emergence of Internet technology

    Computer-aided design/computer-

    aided manufacturing systems(C AD /C AM)

    Research in synthetic and exoticmaterials

    P ollution/global warming

    Miniaturization of computingtechnologies

    Wireless technology

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    10Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Economic Segment

    Interest rates

    Unemployment

    Consumer P rice index

    Trends in G D P

    Changes in stock market valuations

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    11Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Global Segment

    Increasing global trade

    Currency exchange rates

    Emergence of the Indian and ChineseeconomiesTrade agreements among regionalblocs (NAF T A, E U, ASEAN )

    Creation of WTO (decreasingtariffs/free trade in services )

    GeneralEnvironmen

    t

    DemographicSociocultural

    Political/LegalTechnologicalEconomic

    Global

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    12Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Competitive Environment

    Sometimes called the taskor industry environment

    IncludesCompetitors (existing andpotential )

    Customers

    Suppliers

    P orters five-forces model

    C ompetitiveEnvironmen

    t

    C ompetitorsC ustomersSuppliers

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    13Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    In order to understand Marketing let us beginwith the Mark eting T rian gle

    Customers

    CompetitionCompany

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    14Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    S WOT Analysis

    Managers need to analyzeThe general environment

    The firms industry and competitive environment

    S WOT analysisStrengths

    Weaknesses

    OpportunitiesThreats

    Basic technique for analyzing firm and industryconditions

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    16 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The purpose of S WOT AnalysisIt is an easy-to-use tool for developingan overview of a companys strategicsituation

    It forms a basis for matching your companys strategy to its situation

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    17 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    S WOT is the starting pointIt provides an overview of the strategicsituation.

    It provides the raw material to domore extensive internal and externalanalysis.

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    18Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Opportunities An OPPORTU NITY is a chance for firmgrowth or progress due to a favorable

    juncture of circumstances in thebusiness environment.

    P ossible Opportunities:

    Emerging customer needsQuality Improvements

    Expanding global markets

    Vertical Integration

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    19Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Threats A THR EAT is a factor in your companys external environment that

    poses a danger to its well-being.P ossible Threats:

    New entry by competitors

    Changing demographics/shifting demandEmergence of cheaper technologies

    Regulatory requirements

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    20Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Opportunities and Threats form a

    basis for EX TERNAL analysisBy examining opportunities, you candiscover untapped markets, and newproducts or technologies, or identifypotential avenues for diversification.

    By examining threats, you can identifyunfavorable market shifts or changes intechnology, and create a defensiveposture aimed at preserving your competitive position.

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    21Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The purpose of

    Five-Forces AnalysisThe five forces are environmental forces

    that impact on a companys ability tocompete in a given market.

    The purpose of five-forces analysis is to

    diagnose the principal competitivepressures in a market and assess howstrong and important each one is.

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    22Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    P orters Five Forces Model of IndustryCompetition

    Threat of new entrants

    Bargainingpower of buyersBargaining power of suppliers

    Threat of Substitute products

    and services

    Adapted from Porters Five Forces Model of Industry Competition

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    23Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Threat of New Entrants

    P rofits of established firms may beeroded by new competitors

    High entry barriers lead to low

    threat of new entriesEconomies of scale

    P roduct differentiation

    Capital requirements

    Cost disadvantages independent of size

    Access to distribution channels

    Government policy

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    24Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Bargaining P ower of Suppliers

    Suppliers can exert power bythreatening to raise prices or reduce the quality of purchased

    goods and services

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    25Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Bargaining P ower of Suppliers

    A supplier group will be powerfulwhen

    The supplier group is dominated

    by a few companies and is moreconcentrated than the industryit sells to

    The supplier groups products are differentiated or it

    has built up switching costs for the buyer The supplier group is not obliged to contend withsubstitute products for sale to the industry

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    26 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Bargaining P ower of Suppliers

    A supplier group will be powerfulwhen

    The suppliers product is an

    important input to the buyersbusiness

    The supplier group poses a credible threat of forward integration

    The industry is not an important customer of thesupplier group

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    28Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Bargaining P ower of Buyers

    A buyer group is powerful whenIt is concentrated or purchaseslarge volumes relative to seller sales

    The products it purchases from theindustry are standard or undifferentiated

    The products its purchases from the industry form acomponent of its product and represent a significant

    fraction of its costIt earns low profits

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    29Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Bargaining P ower of Buyers

    A buyer group is powerful whenThe industrys product isunimportant to the quality of thebuyers products or services

    The industrys product does not savethe buyer money

    The buyers pose a credible threatof backward integration

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    30Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Threat of Substitutes

    Substitutes limit the potentialreturns of an industry

    Ceiling on the prices that firms

    in that industry can profitably chargeP rice/performance ratio

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    31Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Intensity of Rivalry

    J ockeying for position

    P rice competition

    Advertising battlesP roduct introductions

    Increased customer service or warranties

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    32Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Intensity of Rivalry

    Interacting factors lead tointense rivalry

    Numerous or equally balanced

    competitorsSlow industry growth

    Lack of differentiation or switching costs

    High fixed or storage costs

    Capacity augmented in large increments

    High exit barriersD iverse strategies or personalities of rivals

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    33Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Implications of Five-Forces Analysis

    The stronger the five forces collectively,the weaker the industrys profit potential.

    Business-level strategic responses:P ositioning the company (defensive )

    Influencing the balance of the forces (offensive )

    Exploiting industry change

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    34Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Five Forces are Unique to

    Your Industry

    Five-Forces Analysis is a framework for

    analyzing a particular industry.Yet, the five forces affect all the other businesses in that industry.

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    36 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Competitor AnalysisCompetitor AnalysisAssumptionsAssumptions

    Wh at assumptions do our competitors h old about t h e futureof industry and t h emselves?

    Current StrategyCurrent Strategy

    Does our current strategy supportch anges in t h e competitiveenvironment?

    Future ObjectivesFuture ObjectivesHow do our goals compare to our competitors goals?

    CapabilitiesCapabilitiesHow do our capabilities compare

    to our competitors?

    ResponseResponseWh at will our competitors do in t h e

    future?

    Wh at will our competitors do in t h e

    future?Wh ere do we h ave acompetitiveadvantage?

    Wh ere do we h ave acompetitiveadvantage?

    How will th

    is ch

    angeour relations h ip wit h our competition?How will t

    his c

    hangeour relations h ip wit h

    our competition?

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    37 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Future ObjectivesFuture ObjectivesHow do our goals compareto our competitors goals?How do our goals compareto our competitors goals?Where will emphasis beplaced in the future?Where will emphasis beplaced in the future?

    What is the attitudetoward risk?What is the attitudetoward risk?

    What Drives the competitor?

    Competitor AnalysisCompetitor Analysis

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    38Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    What is the competitor doing?What can the competitor do?

    Future ObjectivesFuture ObjectivesHow do our goals compareto our competitors goals?How do our goals compareto our competitors goals?Where will emphasis beplaced in the future?Where will emphasis beplaced in the future?

    What is the attitudetoward risk?What is the attitudetoward risk?

    Current StrategyCurrent StrategyHow are we currently

    competing?

    How are we currently

    competing?Does this strategysupport changes in thecompetitive structure?

    Does this strategysupport changes in thecompetitive structure?

    Competitor AnalysisCompetitor Analysis

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    39Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    What does the competitor believeabout itself and the industry?Future ObjectivesFuture ObjectivesHow do our goals compare

    to our competitors goals?How do our goals compareto our competitors goals?Where will emphasis beplaced in the future?Where will emphasis beplaced in the future?

    What is the attitudetoward risk?What is the attitudetoward risk?

    Current StrategyCurrent StrategyHow are we currently

    competing?

    How are we currently

    competing?Does this strategysupport changes in thecompetition structure?

    Does this strategysupport changes in thecompetition structure?

    Do we assume the futurewill be volatile?Do we assume the futurewill be volatile?

    Are we assuming stablecompetitive conditions?Are we assuming stablecompetitive conditions?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    AssumptionsAssumptions

    Competitor AnalysisCompetitor Analysis

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    40Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    What are the competitorscapabilities?Future ObjectivesFuture ObjectivesHow do our goals compare

    to our competitors goals?How do our goals compareto our competitors goals?Where will emphasis beplaced in the future?Where will emphasis beplaced in the future?

    What is the attitudetoward risk?What is the attitudetoward risk?

    Current StrategyCurrent StrategyHow are we currently

    competing?

    How are we currently

    competing?Does this strategysupport changes in thecompetition structure?

    Does this strategysupport changes in thecompetition structure?

    Do we assume the futurewill be volatile?Do we assume the futurewill be volatile?

    Are we operating undera status quo?Are we operating undera status quo?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    AssumptionsAssumptions

    What are my competitorsstrengths and weaknesses?What are my competitorsstrengths and weaknesses?

    How do our capabilitiescompare to ourcompetitors?

    How do our capabilitiescompare to ourcompetitors?

    CapabilitiesCapabilities

    Competitor AnalysisCompetitor Analysis

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    41Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Future ObjectivesFuture ObjectivesHow do our goals compareto our competitors goals?How do our goals compareto our competitors goals?Where will emphasis beplaced in the future?Where will emphasis beplaced in the future?

    What is the attitudetoward risk?What is the attitudetoward risk?

    Current StrategyCurrent StrategyHow are we currently

    competing?

    How are we currently

    competing?Does this strategysupport changes in thecompetition structure?

    Does this strategysupport changes in thecompetition structure?

    Do we assume the futurewill be volatile?Do we assume the futurewill be volatile?

    Are we operating undera status quo?Are we operating undera status quo?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    What assumptions do ourcompetitors hold about theindustry and themselves?

    AssumptionsAssumptions

    ResponseResponseWhat will our competitorsdo in the future?What will our competitorsdo in the future?Where do we have acompetitive advantage?Where do we have acompetitive advantage?

    How will this change ourrelationship with ourcompetition?

    How will this change ourrelationship with ourcompetition?

    CapabilitiesCapabilitiesWhat are my competitorsstrengths and weaknesses?What are my competitorsstrengths and weaknesses?

    How do our capabilitiescompare to ourcompetitors?

    How do our capabilitiescompare to ourcompetitors?

    Competitor AnalysisCompetitor Analysis

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    42Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    F actorsInfluencingCompany sMarketingStrategy

    F actorsInfluencingCompany sMarketingStrategy

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    43Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    CONTENTS of MARKETING PLANCONTENTS of MARKETING PLANBusiness Mission Statement

    Objectives

    Situation Analysis (S WOT)

    Marketing Strategy

    Target Market Strategy

    Marketing MixP ositioningP roductP romotionP riceP lace D istributionP eopleP rocess

    Implementation, Evaluation and Control

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    44Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    The Marketing ProcessThe Marketing ProcessBusinessMission

    Statement

    Objectives

    Situationor SWOT Analysis

    ImplementationEvaluation, Control

    Target Market Strategy

    Marketing Strategy

    Product

    Promotion

    Place/Distribution

    Price

    Marketing Mix

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    45Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    B usiness Strategic-PlanningProcess

    External environment(Opportunity &

    Threat analysis )

    Internal Environment

    (Strength/ Weakness analysis )

    Goal FormulationBusiness Mission

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    46 Copyright 2005 by The McGraw-Hill Companies, Inc. All rights reserved.

    Strategy F ormulationEnvironmental Analysis

    Internal AnalysisCompetitor Customer Supplier

    RegulatorySocial/ P olitical

    Technology Know- HowManufacturing Know- How

    Marketing Know- HowD

    istribution Know- HowLogistics

    Strength & Weaknesses

    Identity Core Competencies

    Opportunities & Threats

    Identify opportunity

    Fit internal Competencies with external opportunities

    Firm Strategies

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    Copyright 2005 by The McGraw Hill Companies Inc All rights reserved

    W hy Market Leaders Suffered ?

    HMT vs. Titan

    HLL vs. Nirma

    Bajaj vs. Honda

    Market leadership today cannot be taken for granted.New and more efficient companies areable to upstage leaders in a much shorter period.