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Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown, SVP and GM, FIS Mobile Hitesh Bajaj, VP, mCommerce and New Products

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Page 1: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Mobile Commerce and Cardless Cash

May 23, 2017

Doug Brown, SVP and GM, FIS Mobile

Hitesh Bajaj, VP, mCommerce and New Products

Page 2: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

FIS Mobile

2

Mobile Banking • Mobile Commerce • Mobile Retail

Page 3: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Cardless Cash

3

Current State

• 40+ banks are already live

• Live in multiple major cities

Chicago Boston New York

Phoenix Miami Orlando

Tampa Philadelphia Seattle

DC Minneapolis San Juan

Honolulu Wilmington Milwaukee

Oklahoma City Indianapolis

• Coming Soon

San Francisco Los Angeles

Page 4: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

4

How it Works

PRE-ORDER

CASH

GET QR

CODE

LAUNCH

SCANNER

SCAN QR

CODE

COLLECT

CASH

Page 5: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Cardless Cash

5

fast.TEN SECONDS

simple.BIOMETRIC AUTH.

safe.NO SKIMMING

Page 6: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

2017: The Year of Expansion for Cardless Cash

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Page 7: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Cardtronics and PAI Bring 300,000+ Retail ATM Locations

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300,000+ ATM

Locations

Grocery

Stores

Pharmacies

Convenience

Stores

Fuel

Providers

Restaurants

Shopping

Malls

Page 8: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

FIS Banks Have a Head Start Over Major Banks

8

Page 9: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Availability with Cardtronics and PAI Deployment

9

Page 10: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Copying is Flattery: Big Banks Are Also Getting Into High Gear

10

Page 11: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Non-card Account CCA

11

• A new feature that will makes ATMs

even more attractive for banks

• Ability to make a “real-time” cash withdrawal

from a card account

• Customers will be willing to pay surcharge to

get instant access to their non-bank funds

• Huge revenue opportunity for banks

Launching in 2H 2017

Page 12: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

FIS Cardless Cash Platform

12

New Capabilities that previously didn’t exist

Cardless Withdrawals

Cardless Deposits

Vestibule Access

Non-card Accounts P2P Cash

ATM Offers

Prestaging Emergency Cash Digital Receipts

Page 13: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

13

Mobile Commerce

Page 14: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Multiple Wallets are here to stay

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Bank Wallets Retailer Wallets OS Wallets Card Network/

Other Wallets

Page 15: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

FIS Strategy

15

• Build Wallet Capabilities

in mBanking

• Enable Bank Credentials

in 3rd Party Wallets

Page 16: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Wallet Features in mBanking

16

Launching in Q3 2017

• Card-based UI

• Card Controls

• Push Notifications

• Digital Receipts

• PayPal Account Linking

• Apple Pay provisioning

• Cardless Cash

• CCA and Payment Locations

• Pinpoint Offers

Page 17: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Opportunity

Allows online and mobile users to provision their bank payment credentials to the PayPal wallet

Value Drivers for Bank Partners

• Increased digital wallet share spend for banks

• Digital branding impression for banks on checkout

• Secure and seamless enrollment of bank accounts into PayPal

• Incremental transactions from reduced checkout abandonment

• Reduced fraud by leveraging PayPal’s risk management

• New economics / new revenue sources for bank partners

PayPal Account Linking

17

Page 18: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Digital Receipts

18

“Receipts is identified as the top service

customers want from their bank.”McKinsey & Company, Dec 2014

A platform for banks to strengthen relationships and monetize purchase data

Engages the everyday customer with digital channels consistently

Drives new revenue opportunities that won’t be lost to disrupters

Improves the customer experience by solving customer pain

Understand true customer behavior through item-level, cross-tender data

How it worksCamera captures paper

receipts; auto-import email

receipts

Machine learning

breaks down receipt

data to the item

All receipts in one place,

with folders, search &

export

Page 19: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

Apple Pay Provisioning

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Benefits

• One-click addition of

cards to Apple Wallet

• Improved security over

current process requiring

manual addition of cards

• Will reduce call volume

to contact centers

• Reduction in fraud

• Launch in Q3 2017

Page 20: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

20

Wallet Demo

Page 21: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

FIS Mobile Wallet: In Pilot With Major Retailer

21

- Open app and see

“Double Points” offer

- Decide to get fuel today

with Paytons card

- Tap “Pay” to begin

- Scan the QR Code

on the pump

- Pump ready message

appears on “Auth” page

- Fuel discount messaged

- In-store offer is

presented

- Receipt is rolled out

- Double points are

shown

- Receipt dismissed

automatically

- Post receipt, points

are added and

loyalty animation

happens

- Repeat transaction

to move to the next

level

1 2 3 4 5

Page 22: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

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Page 23: Mobile Commerce and Cardless Cash - FIS Globalempower1.fisglobal.com/rs/650-KGE-239/images/604 Mobile... · 2020-04-29 · Mobile Commerce and Cardless Cash May 23, 2017 Doug Brown,

©2017 FIS and/or its subsidiaries. All Rights Reserved. FIS confidential and proprietary information.