Mobilecustomer service

predictions

centrogs.com

535 million consumers worldwide will Make a purchase this yearon a mobile device.

centrogs.com

Mobile ecommerce sales worldwide are projected to be

$626 billion by 2018

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Companies was expected to spend about

$900 million in 2013on mobile processes reinvention services,

a number that will more than

triple in 2014, and continue to rise in 2015.

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1 Billion

2 Billion

By 2016

Consumers will havesmartphones.

Global users ofsmartphones.

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70%of shoppers remain mobile-ready, even when they are inside a store.

Shoppers

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By 2015, There will be more people accessing the webusing a mobile device than a wireless computer.

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By 2015

Mobile search will generate

27.8 Billionmore queries

than desktop search.centrogs.com

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Thank YouCentro Global Solutions