modern bpm for process innovation

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Copyright 2012 Appian Corporation. All rights reserved.Modern BPM for Process InnovationMalcolm RossVP, Product Marketing

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Common Process in the EnterpriseCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.2

CRM

FinancialSystemsInformal ProcessesNo Audit-abilityNo VisibilityNo Clear PrioritiesNo ConsistencyDisconnected SystemsInefficient Work AreasHighly Error ProneNo Adaptability

Key Points

Enterprises today rely heavily on ineffective tools to manage processes such as Email, MS Office, and Disconnected Back-end Systems

Overtime Organizations lose control of processes resulting in Inconsistent processingHigh ErrorsIneffective CommunicationInvisible BottlenecksLost Productivity and Revenue

Common Aspects of Enterprise Processes includeInformal ProcessesNo Audit-abilityNo VisibiliyNo Clear PrioritiesNo ConsistencyDisconnected SystemsInefficient Work AreasHigh Error Rates

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Process Agility Through BPMSCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.3Clearly Defined ProcessesEnforced Business RulesReal-Time VisibilitySupport for Agile ChangesIntegrated SystemsEnforced AccuracyConsistent ExecutionSLA Enforcement

CRM

Financial Systems

Key Points

A BPMS System unites your systems, people, and information into coherent processes

A BPMS makes it easy for business users to easily model processes that deliverClear Process DefinitionsEnforced Business RulesReal-Time Visibility into Process StatusSupport for Agile ChangesIntegrated Systems for more Efficient Work ProcessingEnforced AccuracyConsistent ExecutionSLA EnforcementAbility to Analyze and Adapt processes rapidly over time3

Appian - Continuous Process InnovationCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.4

Document Processes Create Forms and UI Define Rules Define Data Execute Defined Processes Integrate with Systems Execute Rules Serve UI and Task Forms Handle Exceptions Real-Time Track Status Manage Task Workload Re-route Process Flows Aggregate Past Performance Identify Bottlenecks Executive Dashboards

Key Notes

Because of Appians integrated suite solution, Appian is unmatched in its ability to support rapid process innovation cycles that flow thru

Design including BPMN based process modeling, rapid form and UI creation, and capturing your enterprise data and rulesExecution Integrating to key systems, Serving tasks and forms to process participants in web and mobile interfaces, and scalability to millions of users on a single environmentManagement Managers can easily re-route work to handle exceptions, collaborate with process participants, and manage workloads to ensure processes are moving along efficientlyOptimize Analysts can aggregate past performance and identify bottlenecks that can speed processes and save money. As opportunities for improvement are identified, changes can be quickly made in the Design interfaces to rapidly adapt processes and support a culture of continuous process improvement.

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The Evolution of WorkCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.5The Worker of the 1920sComputing as a Profession

The Worker of the 1940sOffice Space Evolves

The Worker of the 1960sThe Cubicle is Born

The Worker of the 1980sThe PC Revolution

The Worker of the 2000sRise of the Telecommuter

Todays Modern Technology InfluencesMobile

Social

Cloud Computing and Extreme Ease-of-Use

Copyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.6

Copyright 2012 Appian Corporation. All rights reserved.Mobile BPM

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The Rise of Mobile ComputingCopyright 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.8269.6 million mobile devices shipped in 2010 -- a 55% increase over 2009

By 2013, mobile phones will overtake PCs as the most common Web access device

The Rise of Mobile ComputingCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.9

Source: Forrester ResearchSource: Morgan Stanley

Office Workers in the 2010s


Modern Daily Computer UsageCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.11

The Enterprise Mobile Platform ChallengeCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.12

Established Enterprise DevicesEstablished Enterprise Devices

Legacy and Wildcard Platforms

Hottest Consumer DevicesHottest Consumer Devices

The First Mobile Development ChoiceNative MobileProsFast and Responsive User InterfaceRicher UI Experience for Each DeviceAccess to Unique Hardware Capabilities

ConsDevelop apps for each platformUpdates require each client to be updated

Best for Frequent Use with Rich Device InteractionCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.13

NativeWebWeb/HTML5 MobileProsWrite-once, run on any mobile browserEase and Speed of DevelopmentInstant Updates

ConsLowest common denominator in functionalityNo access to unique device capabilities

Best for Casual / Infrequent Use with Basic Standardized Interaction

Modern Enterprise BPM RequirementsCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.14

Develop Once, Deploy AnywhereWeb / DesktopsLaptopsTabletsMobile Phones

Optimized for Each Device

Access All Key:DataReportsProcessesPeople

Copyright 2012 Appian Corporation. All rights reserved.Social BPM

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Consumer Social and Internet Trends


Traditional Consumer Portal is Dead


Enterprise Portal


Modern Consumer Interface

3rd Most Popular Free iPhone App

Built Their Own Mobile OS#1 Most Popular Free iPhone App

What is Modern Social and Social BPM?Copyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.20

Collaboration

Content

ContextSocial BPM

Collaboration

Copyright 2012 Appian Corporation. All rights reserved.Cloud Computingand Extreme Ease-of-Use

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Preparing for the CloudCopyright 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.22By 2012, 20 percent of businesses will own no IT assetsource: Gartner 2010

By 2015, 35 percent of enterprise IT expenditures for most organizations will be managed outside the IT department's budget. source: Gartner Dec, 2011

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Cloud ValueEfficiencyUse Only What You NeedNo Idle IT AssetsAgilityInstantly Provision New IT AssetsMove IT out of Maintenance and into InnovationDe-RiskMove funding from Capital Exp to Operational ExpensesAlternate sourcing provides fallback options for IT servicesScale GloballyEasily scale to massive loadAllocate new IT infrastructure to meet peak demand timesCopyright 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.23

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Appian BPM - Model to Execution to OptimizationCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.24

Process Model Now Directly Executable withReal-Time Tracking

Key Points

The Appian Process Modeler is the main design interface for modeling, executing and optimizing your business processes

Appian is the only vendor that successfully accomplishes this in a single modeling interface, with no need to transfer models between different modeling platforms for each phase

As you can see, the process modeler is design for business users to clearly understand and document each activity in their business. From the interface, a process can be immediately executed with no need to write or compile code. From the execution menu, you can track individual process instances with completed activities in blue and active activities in green. Node statistics may be turned on at anytime for a real-time tracking of activity performance as well as a comparison of the current processes performance to other processes and the desired SLA goal. 24

Appian Mobile BPM Forms DevelopmentSimple Drag-and-Drop Forms Design

One-Click Mobile EnablementCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.25

Appian - Collaborative BPMS PlatformCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.26

Business Analysts Define Processes Define Rules Create Reports Manage Process Flow Analyze Performance Optimize Processes

IT Developers / Administrators Create Shared Services Create Re-usable Integrations Review Models prior to Publishing Manage Server PerformanceWorkers and Managers Mobile Access to Work Complete Tasks Collaborate with Users Share Documents Analyze Performance Re-route tasks

Key Points

Appian delivers this cycle in a single integrated suite solution, with specialized interfaces for each of the roles of users to participate in process improvement

Business Analysts use the Web-based design tools to create the processes, rules, reports, and forms that support your enterprise processes.Appian the only vendor the fully delivers on the promise of business user empowerment with simple interfaces designed for users who have skillsets based on MS Office and not complex coding

Developers in Appian can focus on creating complex and re-usable Smart Services that can be easily consumed by Business Analysts for orchestration. Smart Services are an abstration of Service Objects in the traditional SOA sense, but are designed for easy consumption by business users. With no UDDI servers to navigate or WSDL definitions to parse, business users are presented simple point and click configurations for performing complex process actions or integrations to external systems.Appian further supports a simple application migration methodology which allows developers to review business analysts work before publishing into production. Appians native support for discussion forums and dashboard collaboration make it easy to support feedback sessions on new process applications or share best practices in process design.

Workers and Manager interfaces are optimized to monitor in-flight work, collaborate, and complete assigned tasks from both web and mobile devices. 26

Copyright 2012 Appian Corporation. All rights reserved.Appian BPM Suite Overview

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Comprehensive Appian BPM SuiteCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.28

Appian leads the pack with the best overall combination of modeling, design and development.

28Key Points

Appian delivers all the components necessary to ensure success in your BPM implementation

Delivered as 1 integrated Suite solution, Appian is easy to deploy and maintain, supporting rapid application development and process adaptability

Key Components IncludeProcess including Engine, Rules, and Events to support orchestration of your business processesData Integration to your existing data sources, as well as detail reporting and business activity monitoring (BAM)Social Content sharing, collaboration, and rich collaborative dashboards and forms to support ad-hoc communications in context to your processes

Appian provides all the components necessary to ensure success of your BPM projects under single suite solution with simple licensing contract as an on-premise or cloud based platform.

Because of the seamless integration of the suite, Appian is frequently recognized by 3rd party analysts as having the easiest solution to build and maintain enterprise processes.

Appian Mobile BPM

Apple iOS

BlackBerry

Android

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Rich Media CaptureIntelligent FormsVoice CaptureImage CaptureCopyright 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.30

Full Native ApplicationIntuitive User InterfacesEasily capture and embed rich media

BPM Social Collaboration


Appian BPM Dashboard


Copyright 2012 Appian Corporation. All rights reserved.Appian BPM SuiteProduct Demonstration

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