module 02 - lync ignite - lync enterprise voice core infrastructure updates rest

Lync Enterprise Voice Core Infrastructure UpdatesOctober 2013Microsoft Corporation

MICROSOFT CONFIDENT IAL – INTERNAL ONLY

Agenda

Lync Voice Architecture OverviewLync Voice Routing RecapLocation Based RoutingM:N RoutingSession Management

2

Lync Voice Architecture Overview

Public Providers

Lync Server High-Level Topology

Reverse proxy

External

Edgeserver

FederatedNetwork

Hybrid

Perimeter network

Internal

UC end points

EE pool

IP-PSTN gateway

Persistent Chat (optional)

ADMIIS

Identity

Voicemail/Archive

Monitoring

File store

Web Access

CDR/QoE/Report DB

Exchange

SCOM

DFS

Office Web Apps

SQLPBX

New!

New!

Mediation Server (optional)

PSTN

Front-end

Back-end

EdgeMore secure federation and interoperabilityExternal user ingress

PoolFewer, consolidated serversVirtualized and higher scale

ServicesConsolidated archivingSCOM, AD, DFS

4

Lync Voice Enhancements

Location-Based RoutingSupport for M:N—MS:GWSession managementImproved Caller ID managementImproved delegate routingResponse Group Manager

Support for IPv6 in all Lync components

Support for VDI for audio and video

Routing enhancements

IPv6

VDI

Lync Voice

5

Deployment types

6

Enabling gradual migration and coexistence between Lync private and public clouds

Microsoft Office 365, Lync OnlinePartner-hosted or multi-tenant

Single domain and directory Users split—server/online

Lync Server 2013Private cloud/dedicated

Lync 2013 On-premises Cloud

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Lync Server 2013 on-premises – Full UC including Enterprise VoiceMay be used with Exchange Online or Exchange Server on-premises

Lync Online – IM, Presence, & Meetings without Enterprise VoiceMay be used with Exchange Online or Exchange Server

Lync Hybrid – Lync Server & Lync Online in a shared setupCombining both worlds, on-premises users with Full UC including Enterprise Voice , IM & Presence and Conferencing for Online users. Sharing the same namespace.

Lync Hosted – Third-party offering of Lync ServerMay be used with Exchange Online or Exchange Server. Depending on the hosting provider may include Enterprise Voice functionality

Overview of Lync Offerings

Voice Routing in LyncA quick recap of the most important elements

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Voice Routing

Announcement orCall Park Application

1. Vacant Number Range

2. Call Park Orbit Range

DialingBehaviors

Routing &Authorization

Normalization RuleNormalization Rule

Normalization Rule

Dial Plan

PSTN UsagePSTN Usage

PSTN Usage

3. Voice Policy Routes

Route

RouteRoute

Route

External Endpoint Receives Call UC Endpoint Receives Call

User Initiates Call

User=phone

Yes

Global?No

SIP URI

Match

Reverse Number Lookup

No match

Mediation Server andTrunk Configuration

Gateway / IP-PBX / SIP Trunk Inbound Routing

404: No matching

rule

403: No route found

Yes

EmergencyCall?

No

PSTN Usage

Location Policy

Call Park Orbit Range

1

2

3

4

56

7

8

9

10

11

12

13

Must MatchA Rule

Lync ClientNormalizes

RFC 3966Starts with +

msRTCSIP-LinemsRTCSIP-PrivateLine

Policy Createsper User Routing

Convert #to Local Format

Apply CalledParty Prefs

PSTN Fallback forCAC and Network

Outages

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Routing and AuthorizationThe big picture of the most important elements

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Voice policies PSTN usages Routes

Called numberCost of call

Purpose (usage, caller’s intent)Calling locationPriority

User authorizationClass of serviceVoice feature set

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Can be assigned per user, per site or global

Provides admins with flexibility to control user voice entitlementsCall Forwarding, Delegation, Call Transfer, Call Park, Simultaneous Ringing, Team Call, PSTN Rerouting, BW Policy override Malicious call tracing

Control Dialing capabilities (Class of Service) by assigning PSTN Usages

Not only for users. Also useful to address Common Area Device requirementsAssign a Voice Policy to a common area phone to prevent misuse and high cost

Voice Policies

12

A PSTN usage record specifies a class of call (such as internal, local, or long distance) that can be made by various users or groups of users in an organization

By themselves, PSTN usage records do not do anything. For them to work, they must be associated with the followingVoice policies, which are assigned to usersRoutes, which are assigned to phone numbers

PSTN Usages

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A voice route associates destination phone numbers with one or more public switched telephone network (PSTN) gateways or SIP trunks, and one or more PSTN usage records

A route is selected based on a matching pattern

PSTN Usages control if a user is allowed to use the Route

Routes are associated with one or more trunks

Routes


Multiple trunks in same routeGateway will be selected randomly.Useful when there is no gateway preference and multiple gateways are available for same path to PSTN.

Multiple routes in the same usageGateway selected based on matching pattern. If multiple routes match, do not rely on route ordering for enforcing preference.Used when different gateways are used for different called numbers but all belong to the same class of service.

Routes in different usagesGateway selected based on the order of the usages in the user’s voice policy.Useful for enforcing primary/secondary relationships between gateways.

Controlling Gateway Preference

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Location-Based Routing


LBR is designed to enable compliance with regulatory requirements that restrict toll bypassRoutes the call based on the location of the callerEnforce routing of PSTN calls to prevent toll bypassScoped to specific sites, gateways, and usersDelivered in the July 2013 update to Lync Server 2013LBR for PSTN calls was introduced in the February 2013 updateThe July 2013 update adds support for dial-out conferencing.

Introducing Location-Based Routing

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17

Least cost routingRoute call to the gateway closest to the called partyMinimize toll charges (toll bypass)Prioritize the use of the WAN

Location-Based RoutingRoute call to the gateway closest to the calling partyMinimize use of WANEnable compliance with regulations that do not allow toll bypass

Least Cost Routing versus Location-Based Routing

Toll BypassUse the own (WAN) infrastructure as much as possibleEgress to the PSTN closest to the destinationAvoid international (costly) PSTN charges

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Location-Based Routing in Pictures

LocationA

LocationB

PSTN

WAN

GOOD

LocationA

LocationB

PSTN

WAN

BAD


Enforces that outgoing calls must egress from an allowed PSTN gateway in the caller’s voice policy, based on the callers locationCan prevent the incoming call to the Lync client if the endpoint is not in the PSTN gateway’s locationLync Conferencing honors LBR policies for PSTN dial-out

Location-Based Routing Capabilities

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57+ countries regulate VoIPCountries include: UAE, India, Egypt, Pakistan, Oman, Qatar, parts of China, many African and Asian countries

Regulation Examples No allowed to toll bypassNo allowed to bypass local telephony providers

Regulations may provide exceptions for closed user groups (such as enterprises, educational institutions, and so on) and allow VoIP and video within the user group, even if internationalDesigned specifically to enable compliance in India

Regulatory Requirements

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Call park and response groupsCall flows with these scenarios could violate the regulatory principlesEither a) do not deploy or b) deploy only to users within a single site

Dial-in conferencingDialing in may create a conference that has PSTN and VoIP users from different sitesFor strict compliance, do not deploy dial-in access numbers and require dial-out

UM routingDenied inbound calls are sent to UMFor strict compliance, place the UM server for a group of users in same site as the gateway that terminates their DIDs

Consultative transfersWhen a single Mediation Server serves multiple trunks (PBX and PSTN), LBR may be enforced when not necessaryDeploy additional Mediation Servers for trunks to PBX where LBR is not required

LBR Regulatory Compliance Limitations

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Location Based RoutingSupport & Configuration

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Location-Based Routing BasicsSiteOne or more Lync subnet(s) assigned to a locationUses existing network sites as defined for LIS, Media Bypass and E911

Voice Routing PolicyVoice policy that only contains usagesSpecifically assigned to a site for LBRContains all allowed usages for that specific site or trunk

Unknown LocationLocation (subnet) that is not known as a Lync Site

TrunkConnects gateways and mediation serversCan be enabled for LBR and must be assigned to site

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Pool Support for Location Based RoutingPool Version Mediation Server Version Supported

Lync Server 2013 February 2013 Cumulative Update


Yes


Lync Server 2013 No


Lync Server 2010 No


Office Communications Server 2007 R2 No

Lync Server 2013 Any No

Lync Server 2010 Any No

Office Communications Server 2007 R2

Any No

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Client Support for Location Based RoutingClient Type Supported Details

Lync 2013 YesIncluding Lync 2013 February 2013 Cumulative Update

Lync 2010 Yes

Office Communicator 2007 R2 No

Lync Phone Edition Yes

Lync Attendant Yes

Lync for Windows 8 No

Lync Mobile 2013 No

VoIP must be disabled for Lync Mobile 2013 clients if used by users with Location-Based Routing enabled.

Lync Mobile 2010 Yes

Configuring Location Based Routing

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New-CsVoiceRoutingPolicy -Identity <voice routing policy ID> -Name <voice routing policy name> -PstnUsages <usages>

Set-CsNetworkSite -Identity <site ID> -EnableLocationBasedRouting <$true|$false> -VoiceRoutingPolicy <voice routing policy ID>

Create the Voice Routing PolicyEnable Location Based Routing for Network Sites

Enable Location Based Routing and assign a Voice Routing Policy to the Network Site

New-CsTrunkConfiguration -Identity < trunk configuration ID>

Set-CsTrunkConfiguration -Identity <trunk configuration ID> -EnableLocationRestriction $true -NetworkSiteID <site ID>

Create a Trunk Configuration (Only for PSTN gateways, not Internal PBX routes)

Enable Location Based Routing through Trunks

Enable Location Based RoutingOn the Trunk

Configuring LBR (continued)

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Set-CsVoicePolicy -Identity <voice policy ID> -PreventPSTNTollBypass <$true|

$false>

Modify the Voice PolicyEnable LBR through Voice Policy

Set-CsRoutingConfiguration -EnableLocationBasedRouting $true

Create a Trunk Configuration (Only for PSTN gateways, not Internal PBX routes)

Enable Location Based Routing Globally


When using LBR, the site routing policy must include a route for all possible callsIt’s possible that a call would be allowed by the user’s policy, but if it weren’t allowed by the site’s policy it would be blocked.

Trunks are associated with one network siteFor LBR, your campus must be represented as one site if using centralized SIP Trunks.

Design Considerations

28

Location Based RoutingLogic

30

Outbound Routing


One policy for authorization and a different policy for routing

Outbound Routing

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Authorization

Routing Decision

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Trunk-to-Trunk Routing

Stop

Is source trunk LBR enabled?

Select next applicable usage.

Are source and destination trunks

sites the same?

YesNormal Processing

No

Select next applicable usage.

Is destination trunk LBR enabled?

No

Do not allow callYesNoAre additional usages in the site?

Do not allow call

No

Yes

Use usages from source trunk associated site

Use the usages of the user ;͛s voice policy

Yes

Are there additionalusages? NoYes

Use the usages specified in the trunk config

Is request FWD/XFER/Simulring?

No

Yes

Are source and destination trunks

sites the same?

No

Yes

Start

33

Inbound RoutingStart

Is Global LBR switch on? Is from Phone? Get site associated

with the trunkYes Yes Is source trunk LBR ? Yes

Is endpoint in the gateway site?

YesRoute to endpoint No Route to UM

Stop

No

No

No

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The LBR conferencing application ensures that a single conference does not contain VoIP users from different sites and PSTN dial-out.If there are users in a given conference joining via Lync VoIP clients from a single network site, the following endpoints will be allowed to join the conference: a PSTN endpoint, another Lync VoIP client user from the same site, another Lync VoIP client user from a different site, or a Lync VoIP client user from an unknown network site.

If there are organizers or participants from different or unknown network sites in a given conference, a PSTN endpoint will not be allowed to join the conference via a trunk that is enabled for Location-Based Routing.

If there are organizers or participants from a single site and participants joining via PSTN in a given conference, a Lync client endpoint from a different site will not be allowed to join the conference.

Conferencing

Location Based RoutingSample Scenarios

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Incoming PSTN calls

Behavior for Incoming calls through Site 1 GatewayCalls to Users in “Site 1” OKCalls to Users in Other Sites BlockedCalls to Users without a location Blocked

ConfigurationTrunk to Site 1 Gateway enabled for LBRSite 1 Gateway associated to Site 1 Location

37

Outgoing PSTN calls

Behavior for Outgoing callsCalls from Lync User 2:

Route through Site 1 GatewayCalls from Lync User 1

Do not route through Site 2 GatewayRoute through Site 2 Gateway instead

ConfigurationTrunk to Site 1 Gateway enabled for LBRSite 1 Gateway associated to Site 1 Location

Site 1 Voice Routing Policy -Route through Site 1 Gateway

Lync User 2 Voice Policy - Route through Site 1 GatewayLync User 1 Voice Policy - Route through Site 2 Gateway

Authorization

Routing

38

Call ForwardingConfigurationTrunk to Site 1 Gateway enabled for LBRSite 1 Gateway associated to Site 1 LocationLync User 2 forwards calls to Lync User 3Lync User 1 forwards calls to Lync User 4

Behavior for Call ForwardingIncoming call to Lync User 2

Forwarded to Lync User 3Incoming call to Lync User 1

Forwarding to Lync User 4 NOT allowed

M:N Routing

Microsoft Office Communications Server 2007 R2One Mediation Server (MS) was associated with one PSTN gateway and vice versa (1:1)

Introduction to M:N Routing

40

Lync Server 2010Multiple PSTN gateways can be associated with the same MS pool (1:N); a single PSTN gateway is associated with a single MS pool; a single SIP listening port on the MS and on the gateway are used in the association

Lync Server 2013 Multiple PSTN gateways can be associated with the same MS pool, also a particular PSTN gateway can be associated with multiple MS pools or the same MS pool with multiple unique associations

M:N Routing

41

Trunks and IP-PBX interworkingTrunks associate Mediation Servers with PSTN GatewaysMultiple trunks can be defined between Mediation Server and PSTN gateway representing IP-PBX SIP termination.Each trunk will be associated with the appropriate route for outbound calls from MS to IP-PBX.For inbound calls, per-trunk policy will be applied. Trunk configuration will be scoped globally or per trunk; similarly, dial plan can be scoped per trunk. Representative media IP is a per-trunk parameter.

Mediation Server

IP-PBX

Port A Port A1Trunk 1

Port B Port B1Trunk 2

Port n Port n1Trunk n

Trunk & IP-PBX Interworking – Real Life

42

Typical PBX deployment:

Central Call Control (PBX-10)

Decentralized Media Termination Points (MTPs / Gateways)

Technical requirements

Use MTPs on same site as Lync Client,

keep media local

Enable Media Bypass

Deployment and configuration:

1. Define PBX-10 as PSTN Gateway

Use MTP1 as Alternate Media IP-Address

The First Trunk is created automatically

2. Add Additional trunks for remaining MTPs:

Use different PBX Listening ports

3. Use PS to define RepresentativeMediaIP for each MTP/Trunk

PBX-10

PBX Extension

PBX Extension

MTP-2

MED-10

Trunk 1MED-10<->PBX-10

PBX-10 port : 5060Signaling IP : PBX-1Media IP : MTP-1

Trunk 2MED-10<->PBX-10

PBX-10 port : 5061Signaling IP : PBX-1Media IP :

Media Bypass

Media Bypass

MTP-1

PSTN GatewayPBX-10

MTP-2

50605061

M:N Routing

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Trunks and resiliency Gateway F connects to two Mediation Servers

Resiliency does not require multiple MS listening ports.

The main reason for multiple MS listening ports is interoperability.

Fully supports TLS

Example

Port C : 5061, can be used as the MS listening port for Gateway 1 and Gateway 2

Port D : 5068 can be used on SAME MS for a different gateway or IP-PBX if required

Mediation Server C

Gateway F

Port A Port BTrunk 1

Port C

Port B

Trunk 2

Port C Port ETrunk 3

Mediation Server D

Gateway G

PSTN GatewayFQDN F

PSTN GatewayFQDN G

Resiliency with multiple Mediation PoolsTrunks & GatewaysSeparation of Configuration between Gateways and Trunks

Gateways define the next hop

Trunks define the relation between Mediation Server and Gateway

Allows for TLS, eliminates the need for Virtual Gateways

Allows for Gateway-specific inbound policies

Site 02Site 01

Lync Pool

Mediation Pool

SBCsbc1.provider.com

Mediation Pool

Trunk 1 Trunk 2

PSTN

MPLS

M:N Routing

45

Trunk definitionIn Lync Server 2013, a trunk is defined as a combination of:

MS FQDNMediation SIP listening portGateway FQDNGateway SIP listening port

This approach provides for:

Better resiliency—both service and on-premises scenarios

Better interworking with IP-PBXs for bypass

Using TLS plus Secure Real-Time Transport Protocol (SRTP) for multiple SIP trunks to the same SBC FQDN

When outbound routing matches a dialed PSTN number to a route, the route will consist of a list of trunks.

Contrast this approach with Lync 2010, where a route consisted of a list of gateways.

Session Management

“Better integration with systems certified to connect with Lync”A possible alternative for PBX integration scenarios Lync Server can support call routing from an incoming trunk to an outgoing trunk to provide routing functionalities to other systemsBy enabling intertrunk routing, the following routing paths (among others) are enabled:Incoming PSTN calls to an IP-PBX system via LyncOutgoing IP-PBX calls to a PSTN network via LyncOutgoing IP-PBX calls to another IP-PBX system via Lync

Session Management

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48

Sample ScenariosLyncPool

LyncMediation Server


QualifiedIP-PBX

Trunk Trunk

InboundTrunk

PSTNUsage Route Outbound

Trunk

MEDIA

QualifiedGateway

PSTN

LyncPool



QualifiedIP-PBX

Trunk

QualifiedIP-PBX

Trunk

InboundTrunk

PSTNUsage Route Outbound

Trunk

MEDIA

PBX User PBX User

Routing of IP-PBX Calls to Another IP-PBX System via LyncIncoming call from the PBX trunk

Validate incoming trunk associated PSTN usages

Determine a route

Apply outbound translation rules

Route to outgoing PBX trunk via Lync

Routing of IP-PBX Calls to PSTN via LyncIncoming call from the PBX trunk

Validate incoming trunk associated PSTN usages

Determine a route

Apply outbound translation rules

Route to outgoing gateway trunk

Lync supports the association of a set of PSTN usages on an incoming trunk to determine a call route to an outgoing trunkIntertrunk configuration remains familiar for the administrator with the use of existing routing configuration conceptsMedia bypass in intertrunk routing calls is supportedIntertrunk routing call authorization scope is at the trunk levelThe same call authorization applies to all calling endpoints connected via the trunk

Session Management

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50

Using the Lync Management ShellConfigure a Voice route

Add a PSTN usage to a trunk configuration: • New -PSTNUsages property has been added

to CSTrunkConfiguration

Or through the Lync Control Panel

Configuring Session Management

New-CsVoiceRoute -Identity RedmondRoute -PstnUsages @{add=“Redmond"}

-PstnGatewayList @{add="PstnGateway:redmondgw1.contoso.com"}

Set-CsTrunkConfiguration –Identity “TrunkId”

-PstnUsages @{add=”Redmond”}

Questions?

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54

Resources

Appendix:Implementation


Create a voice routing policyNew-CsVoiceRoutingPolicy –Identity <PolicyID> -Name <PolicyName> -PstnUsages <Usage1>, <Usage2>

User’s assigned voice policy is used for authorization

Voice routing policy assigned to site is used to select gateway

Voice routing policy

56


Global flagSet-CsRoutingConfiguration -EnableLocationBasedRouting $true

User’s voice policySet-CsVoicePolicy <PolicyName> -PreventPSTNTollBypass $true

Network siteSet-CsNetworkSite -Identity <SiteID> -EnableLocationBasedRouting $true-VoiceRoutingPolicy <PolicyName>

TrunkSet-CsTrunkConfiguration -Identity <TrunkID> -EnableLocationRestriction $true-NetworkSiteID <SiteID>

Enabling Location-Based Routing

57


The Location-Based Routing conferencing app is disabled by defaultTo enable:

New-CsServerApplication-Identity Service:Registrar:<Pool FQDN>/LBRouting-Priority 0 -Enabled $true -Critical $true-Uri http://www.microsoft.com/LCS/LBRouting

This application also enforces LBR for consultative transfers

Enabling the LBR Conferencing App

58

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

module 02 - lync ignite - lync enterprise voice core infrastructure updates rest

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