module 2 scanning the marketing environment
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TRANSCRIPT
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Chapter 3- slide 1Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter Three
Analyzing the Marketing Environment
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Chapter 3- slide 2Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Analyzing the Marketing Environment
• The Company’s Microenvironment
• The Company’s Macroenvironemnt
• Responding to the Marketing Environment
Topic Outline
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Chapter 3- slide 3Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Marketing Environment
The marketing environment includes the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers
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Chapter 3- slide 4Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Marketing Environment
Microenvironment consists of the actors close to the company that affect its ability to serve its customers -- the company, suppliers, marketing intermediaries, customer markets, competitors, and publics
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Chapter 3- slide 5Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Microenvironment
• Top management
• Finance
• R&D
• Purchasing
• Operations
• Accounting
The Company
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Chapter 3- slide 6Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Microenvironment
• Provide the resources to produce goods and services
• Treated as partners to provide customer value
Suppliers
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Chapter 3- slide 7Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Microenvironment
• Help the company to promote, sell and distribute its products to final buyers
Marketing Intermediaries
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Chapter 3- slide 8Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s MicroenvironmentTypes of Marketing Intermediaries
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Chapter 3- slide 9Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Microenvironment
• Firms must gain strategic advantage by positioning their offerings against competitors’ offerings
Competitors
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Chapter 3- slide 10Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Microenvironment
• Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives– Financial publics– Media publics– Government publics– Citizen-action publics– Local publics– General public– Internal publics
Publics
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Chapter 3- slide 11Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Demography is the study of human populations in terms of size, density, location, age, gender, race, occupation, and other statistics
• Demographic environment is important because it involves people, and people make up markets
• Demographic trends include age, family structure, geographic population shifts, educational characteristics, and population diversity
Demographic Environment
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Chapter 3- slide 12Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Changing age structure of the population– Baby boomers include people born
between 1946 and 1964– Most affluent Americans
Demographic Environment
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Chapter 3- slide 13Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Generation X includes people born between 1965 and 1976– High parental divorce rates– Cautious economic outlook– Less materialistic– Family comes first– Lag behind on retirement savings
Demographic Environment
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Chapter 3- slide 14Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Millennials (gen Y or echo boomers) include those born between 1977 and 2000– Comfortable with technology– Includes:
• Tweens (ages 8–12)• Teens (13–19)• Young adults (20’s)
Demographic Environment
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Chapter 3- slide 15Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Generational marketing is important in segmenting people by lifestyle of life state instead of age
Demographic Environment
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Chapter 3- slide 16Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
More people are:
• Divorcing or separating
• Choosing not to marry
• Choosing to marrying later
• Marrying without intending to have children
• Increased number of working women
• Stay-at-home dads
Demographic Environment
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Chapter 3- slide 17Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Growth in United States West and South and decline in Midwest and Northeast
• Moving from rural to metropolitan areas
• Changes in where people work– Telecommuting– Home office– Divorcing or separating
Demographic Environment
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Chapter 3- slide 18Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Changes in the workforce– More educated– More white collar
Demographic Environment
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Chapter 3- slide 19Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Markets are becoming more diverse– International– National
• Includes:– Ethnicity– Gay and lesbian– Disabled
Demographic EnvironmentIncreased Diversity
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Chapter 3- slide 20Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Economic environment consists of factors that affect consumer purchasing power and spending patterns
• Industrial economies are richer markets
• Subsistence economies consume most of their own agriculture and industrial output
Economic Environment
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Chapter 3- slide 21Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Changes in income
• Value marketing involves ways to offer financially cautious buyers greater value—the right combination of quality and service at a fair price
Economic Environment
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Chapter 3- slide 22Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Ernst Engel—Engel’s Law
• As income rises:– The percentage spent on food declines– The percentage spent on housing remains
constant– The percentage spent on savings
increases
Economic EnvironmentChanges in Consumer Spending Patterns
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Chapter 3- slide 23Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Natural environment involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities
• Trends– Shortages of raw materials– Increased pollution– Increase government intervention– Environmentally sustainable strategies
Natural Environment
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Chapter 3- slide 24Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Most dramatic force in changing the marketplace
• Creates new products and opportunities
• Safety of new product always a concern
Technological Environment
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Chapter 3- slide 25Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Political environment consists of laws, government agencies, and pressure groups that influence or limit various organizations and individuals in a given society
Political Environment
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Chapter 3- slide 26Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• Legislation regulating business– Increased legislation– Changing government agency enforcement
• Increased emphasis on ethics– Socially responsible behavior– Cause-related marketing
Political Environment
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Chapter 3- slide 27Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Cultural environment consists of institutions and other forces that affect a society’s basic values, perceptions, and behaviors
Cultural Environment
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Chapter 3- slide 28Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
Core beliefs and values are persistent and are passed on from parents to children and are reinforced by schools, churches, businesses, and government
Secondary beliefs and values are more open to change and include people’s views of themselves, others, organizations, society, nature, and the universe
Cultural EnvironmentPersistence of Cultural Values
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Chapter 3- slide 29Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• People’s view of themselves– Yankelovich Monitor’s consumer
segments:• Do-It-Yourselfers—recent movers• Adventurers
• People’s view of others– More “cocooning”
Cultural EnvironmentShifts in Secondary Cultural Values
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Chapter 3- slide 30Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• People’s view of organizations
• People’s view of society– Patriots defend it– Reformers want to change it– Malcontents want to leave it
Cultural EnvironmentShifts in Secondary Cultural Values
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Chapter 3- slide 31Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The Company’s Macroenvironment
• People’s view of nature– Some feel ruled by it– Some feel in harmony with it– Some seek to master it
• People’s view of the universe– Renewed interest in spirituality
Cultural EnvironmentShifts in Secondary Cultural Values
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Chapter 3- slide 32Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Responding to the Marketing Environment
Views on Responding