Module threeSafety and Security

This publication has been produced with the financial assistance of the European Union. The contents of this publication are the sole responsibility of SNV/ ILO and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visithttp://ec.europa.eu/europeaid/

Module Overview

Topic 1: Visitor healthTopic 2: Safety

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Visitor health

Topic One

Common health risks

1. Food and water safety2. Malaria3. Stomach-ache/ Diarrhoea4. Allergies5. Dehydration6. Sun protection7. Insect bites

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MalariaDengueStomach-acheAllergies Dehydration

Common health risks

Mosquito’s sting

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Strange local foods

Snake biteTravelling under hot weather

Identify causes of health risks to visitor 6

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Activity 1: Discussion on common diseases

Divide into 3 groups. In your groups discuss:

• How to prevent common diseases and illnesses:- malaria and dengue- stomach-ache- allergies

• Present discussion outcome of the group• Other groups comment and contribute

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Malaria and Dengue

• Always use mosquito net when sleeping• Use mosquito repellents when travelling to forests,

mountains, lakes, rivers.

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Stomach-ach/ Diarrhoea

• Don’t drink tap or unsafe water• Don’t eat unhygienic foods on the streets• Be careful when you advise tourists to try strange local

foods or drinks.

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Allergies

• Keep tourist who are allergic away from allergy sources:• Pets• Flora• Insects• Foods e.g. nuts• Drinks• Dust

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Explain a sick guest’s health situation to a doctor

1. Guest’s medical history (if capable)2. Reason, situation that caused guest illness3. Time since guest have been sick up to present4. Actions or first-aid or medicine that have been applied5. How far guest’s reaction.

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Foods poisoning Insect sting Snake bite

Physical capability of guests

To offer the most suitable tour itinerary, identify tourist physical capability with regard to:• Gender• Age• Appearance• Medical history

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Visitor safety

Topic two

Identify common safety & security issues for tourists

• Traffic accidents• Dog and animal bites• Insect bites and stings (e.g. mosquito, flea, leech, bee, etc.)• Falls• Theft, robbery, personal attack

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Activity 2: Group discussion on preventing common accidents

Divide into 3 groups. - In your groups discuss - How to prevent common accidents:• Traffic accidents• Dog and animal bites• Insect stings and bites• Falls• Theft, robbery, personal attack

- Present group discussion outcomes

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Activity 3: Flashcard activity

Work in pairs• Each pair gets a flashcard from your trainer • Read your flashcard and decide if it poses a safety

risk or not• Tell the class about it.

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Prevent common accidents

Alert tourist to any possible safety risks that they may encounter:

1. Pets or animals 2. Do not collect or touch live insects 3. Pay attention when crossing the road 4. Wearing suitable shoes and clothes for excursions

5. Deposit valuable items and travel documents in a safe place at the hotel

6. Avoid go out alone at night

7. Carry minimum cash.

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Theft Robbery Safety box Accidents Falls

Responding to an emergency

Emergency are defined as occurrences that threaten visitor safety such as:• Heart attack• Poisoning by foods or snake bite/ insect stings• Burns

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• Electric shock• Traumatic brain injury due

to fall or beating• Broken limbs

Responding to an emergency

Steps1. Determine the level of danger of the injury2. Secure patient and remove from injury sources3. Ask other people to help4. Call emergency number5. Apply basic first-aid treatment6. Take to doctor or hospital if necessary

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Activity 4: ID test

Participate in an Identification Test on items to be found in a First Aid kit.

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First aid items 21

No. Items Unit Quantity1 Bag Unit 12 Antiseptic liquid (e.g. Dettol) Bottle 13 Sterilized gauze Pack 14 Antiseptic ointment Tube 15 Rolled bandage Roll 56 Medical cotton Pack 17 Eye bath Piece 18 Tweezers Piece 19 Scissors Unit 1

10 Adhesive bandages Box 111 Sterile dressings Piece 412 Burn dressing or ointment Piece 213 Painkillers (e.g. Paracetamol) Roll 114 Mask Unit 415 Gloves Unit 4

Clean and dress a wound 22

1. Get clean water &

first-aid kit

3. Clean wound

2. Wash hands

4. Cover wound with plaster or bandage

Thank You

for your attention

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The HITT Programme and its Contributors This series of materials has been produced in collaboration between the High Impact Tourism Training for Jobs and Income Programme (HITT) funded by the European Union and the International Labour Organisation (ILO) in Vietnam. These programmes and organisations contributed to the development and printing of this material and will be using these training materials to deliver High Impact Tourism Training to their respective target beneficiaries. The programme supports informal workers and potential workers from the tourism sector of Vietnam to enhance their productivity and professionalism, and to increase their employability and income opportunities. The HITT programme is implemented by the Netherlands Development Organisation (SNV) through the financial assistance of the European Commission (EC) Investing in People programme. This publication has been produced with the financial assistance of the European Union. The contents of the publication are the sole responsibility of the HITT Programme and can in no way be taken to reflect the views of the European Union. For more information on Europe Aid, please visit http://ec.europa.er/europeaid/