Curriculum Vitae

Personal Information

Name : MOHAMMED SAID AL-KHALED Birth Date : Apr.16, 1984 Nationality : JordanianMobile : +971562759819E-Mail : Mohammad-alkhalid@outlook.comVisa Status : Employment Visa

Objective I am seeking to Get work in one of the pioneer companies to play a challenging role at the organization in the management Fields, Customer Service, consultation or Operations fields where I can put all possible efforts to help the organization grow more and improve services and at the same time enhance my experience, build a strong career and future .

Work Experience

Sales Executive at Xerox Emirates July 2013 - Present.

Offers technical advice, answers questions, arranges plant visits, provides quotes and offers samples to secure customers’ printing business and contacts people who are in a position to influence the purchase of printing. Resolves questions about orders to meet full customer expectations in the most economical manner for the company and reports customer needs, concerns and complaints to the appropriate persons with the company. Assists and presents the quote and proof to the customer in a professional manner, answering any questions or potential problems and communicating any changes or additional delays.

Handling government tenders with following responsibilities Understanding the rules of tendering Undertaking a Bid/No Bid exercise to decide whether to make a submission or not Understanding the RFT, deciding timelines and responsibilities Selling your tender and pricing to win Timely management of tender activities Review of drafts and effecting improvement Quality control and procedures Familiar with SAP system

Ground Service Agent at Qatar Airways September 2012 - June 2013.

Airline customer service agents have a variety of duties and often transfer or rotate to different areas of the airport as they assist customers. At the terminal, duties include checking guests in at the gate and selling tickets or booking new reservations. Terminal agents also assist in checking in baggage or locating lost luggage. At the gate, the customer service agent handles passenger assistance, seat assignments and boarding passes. In addition to these duties, the gate agent assists with announcements, boarding and any delays or overbooking of flights.

Customer Services Representative at Extensya for Outsourcing March 2011 - July 2012.

answer calls and respond to emails

handle customer inquiries both telephonically and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

update existing customer information

process orders, forms and applications

route calls to appropriate resource

follow up customer calls where necessary

complete call logs

produce call reports

Flight attendant at Onurair October 2008 - September 2010 (Base in Kingdom Of Saudi- Jeddah).

Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.

Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage. Assist passengers while entering or disembarking the aircraft. Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew

coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

Sales Man at Aramex Media March 2008 - September 2008.

Assist customers in selecting products, answer their questions about the products, and about any other thing concerning the business, keep a check on the inventory, sales goods, increase sales and the profitability of the store, and report to the manager of the store appropriately.

Computer Skills

Avaya IQ Reporting System (Internal) Radix Enterprise Ticketing and reservations System (Fly Dubai). Speech log (Call Mentoring and Coaching System). All Microsoft Operating systems.

COURSES

National portage association.

International computer driving license.

Discover yourself.

Customer service basics.

Altea system.

Dangerous goods (DGR).

Languages

Arabic-NativeEnglish-Excellent

Education

B.Sc. degree in Special Education –the University of Jordan– Amman –Jordan (2003-2007).

High school Certificate (2002-2003).

Personal Characteristics

Self-motivated, dynamic, persistent and hard working, willing to learn, committed to quality, self-confident, ambitious, and willing to travel and relocate, I like team work.