Mohamed Hassan El Nady 5 Mahmoud Asran Street - kilo 2.5 - Nasr city - Cairo

El Ragabia – El Santa - El Gharbya – Egypt

Mob: 002 0100 63 78 551 Mob: 002 011 11 868 554E-mail: nadanady2005@yahoo.com

medonady@hotmail.com

Seeking the Position of Hotel Assistant Front Office Manager.

Also look forward to broaden and develop my skills, grow and achieve a successful career with a better Job.

SUMMARY : Top notch Hotel the Assistant Front Office Manager with a huge background in supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Summary of Qualifications Great financial management experience (e.g., ability to analyze P&L statements, develop operating budgets,

forecasting and capital expenditure planning). Strong knowledge of property management systems. In-depth technical proficiency in Microsoft applications. Strong ability to solve problems - identifies and finds solutions. Considerable legal knowledge related to hotel issues, including rental contracts. Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA) Excellent communication skills - both verbal and written. Excellent organization and time management skills. Remarkable interpersonal skills. Excellent listening skills. Deep and advanced accounting and mathematical skills. Exceptional ability to work well in a team. Uncommon ability to adaptable easily and learn quickly. Enviable ability to multi-task, remain calm and professional under stress. Exceptional ability to maintain a positive attitude, handle conflict and confrontation. Proven ability to establish structure and discipline in a department. Ability to manage and lead colleagues from different nationalities. Ability to learn new tasks quickly. Adaptable and can work effectively under pressure. Good time management and organizational skills. Ability to work as an effective team leader & member. Solution oriented and good analytical skills. Have a very good communication, Presentation, Negotiation skills.

1 | Mohamed El Nady C . V

Objective

Personal Skills

Work Experience

Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals.

Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.

Analyzed business forecasts and schedules accordingly. Ensured front desk handles billing and cash in accordance with hotel's standards. Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping

and other departments. Developed and implemented strategies and practices which support employee engagement. Greet guests as they arrive and provide them with information needed. Assist in the registration procedures. Provide information regarding the hotel’s services and policies. Assist in overseeing front desk operators. Train personnel in customer services as and when required. Provide resolutions to conflicts and guests’ problems.

Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives.

Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.

Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.

Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's

competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

Performed all front office duties when necessary. Prepared front office activity reports for review. Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. Participated in formulating selling strategies and rate structures. Performed quality control audits and ensured hotel credit policies were enforced.

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Front Office Senior S.V

(Acting Night Manager)Replacing F.O.M during days off

and vacations

Sept 2009 - April 2013 aaaaaaAAJune2012

Swiss inn Pyramids Golf Resort (234 Rooms) *****

Cairo, Egypt

Responsibilities

Duty Manager (F.O)

Le Royal Holiday Resort (426 Room) *****

May 2013 - Present

Sharm El-Sheikh, Egypt

Responsibilities

Responsible for checking guests in and out of the Hotel. Works in conjunction with the bell staff to assist guests to their rooms. Answers various questions from guests. Arranges transportation for guests. Runs Night Reports on the computer for Management. Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide

information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or

manual systems. Check the Emails. Responsible for all reception staff during my shift. Handling all problems, payment during my shift.

Keep good relationship with customers by giving good service. Keep the customers details in their own file for reference in future. Managed the training of all staffs and new recruited learners. Handled the customer phones, mails, messages etc. Handled the customer problems by providing their needs. Welcome guests on arrival and provide information regarding availability, room types, and room rates. Assign rooms pertinent to guests’ needs and choice. Collect payments for rooms and board. Instruct bell boys to assist guests with luggage. Provide information regarding hotel policies and activities in response to queries both on the phone and in

person. Maintain inventories pertinent to vacancies, reservations and rooms. Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically. Greeted, registered, and assigned rooms to guests. Verified customers’ credit. Kept records of room accessibility and guests’ accounts by means of computer. Computed bills, collected payments, and made change for guests. Stocked and cleaned workplace for next shift.

3 | Mohamed El Nady C . V

Cairo, Egypt

Tel Operator S.V & F.O Agent

February 2006- July 2008

Sep 2001- Feb 2006

Sharm El Sheikh, Egypt

Holiday inn Resort (550 Rooms) *****

Front Office Shift Leader

Intercontinental Pyramids Park (470 Room) *****

Tel Operator

Responsibilities

Responsibilities

Answer phones and assist customers in any way. Make, cancel, and confirm reservations. Perform programming of wake ups calls and other automated services. Guide customers in popular things to do in the area. Make arrangements for customer tourism. Fulfil any special requests made by guests. Accept payments, provide receipts, and deliver invoices. Inventory all supplies to ensure proper stock of each thing. Report to financial office concerning all guest payments or outstanding balances. Answered phones, transferred calls, and took and delivered detailed messages. Provided services such as typing, proofreading, copying, faxing, etc. Filed paperwork and records confidentially and in an organized fashion. Attended wake-up and outgoing calls. Handled phone calls in the absence of proviso. Dealt with special requests from guests, booked theatre tickets and stored valuables. Answered questions about facilities in the hotel and the surrounding area. Dealt with complaints and problems and referred them to management. Operated cord and cordless plug boards. Managed other clerical duties as assigned. Answered telephones, route and screen calls and greeted visitors. Responded to inquiries from the public. Provided information about the organization. Assisted in overseeing access of visitors to ensure safety.

Faculty of Arts Tanta University, Egypt 2000 Sociology Department Degree: Professional license in Sociology

Soft Opening Certificate of Appreciation from Le Royal Holiday Resort. Front Office Management Certificate. Modern Management Certificate. Strategic Management Certificate. Housekeeping skills development certificate. Fire fighting certificate from the Civil Protection Institute. Thanks Letter from Resident Manager at Swiss inn Pyramids Golf & Resorts due covering the Front Office

Manager during his absences. Employee of the Month from Holiday inn Resort Sharm El Sheikh May 2004.

Training:

4 | Mohamed El Nady C . V

Education

April 2000- August 2001

Sharm El Sheikh, Egypt

Laguna Vista Resort (540 Rooms) )

Responsibilities

Education:

Training & Certificate

Tel Manner – Health & Safety – Terrorism Training – be my Guest - I Q Training- Priority Club – Experience – I arrive - Leader Ship – Craft Certificate - H/K Training.

Professional user in Opera System Professional user in Fidelio System “Suite 8” Professional user in Room Master System Professional user in Internet Explorer Professional user in Microsoft Outlook Proficient in the use of Microsoft Office

Driving, Swimming, Listening to Music, Travelling.

Reading Writing Speaking

English: Very Good Very Good Very Good

Italy : Good Good Good

Russian: Fair Fair Fair

German: Fair Fair Fair

Data of birth : : October, 23, 1978

Marital status : : Married

Nationality : : Egyptian

Military status: : Exempted

Holiday inn resort “Sultan Gardens Mr. Ihab Abdel Radi (Hotel Manager)

Intercontinental pyramids park Mr. Omar Saudi (Rooms Division Manager)

Swiss inn pyramids golf resort Mr. Tamer Fouad (Executive Assistant Manager)

Le Royal Holiday resort Mr. Ayman Saad (Hotel Manager)

So, according to my experience & qualifications I look forward to be one of your team member and always displaying my positive, helpful to achieve the company mission and the vision successfully.

5 | Mohamed El Nady C . V

Computer Skills

Interests

Language

Personal Data

References