montana bankers association merry christmas and …...development program. we had bankers from all...

BANCSERVE PRESSMONTANA BANKERS

ASSOCIATION OFFICERS

Chairman: Rex Phipps, CEO Garfield County Bank Jordan, MT

President/CEO:Steve Turkiewicz, CAEHelena, MT

Vice Chairman:Bill Lucas, Market President - BillingsU.S. BankBillings, MT

Secretary/Treasurer:Bob Galt, President/CEOFirst State Bank of MaltaMalta, MT

Immediate Past Chairman:Sam Waters, President/CEO First Community Bank Glasgow, MT

BOARD OF DIRECTORSWestern:

Ryan Clevidence, Vice PresidentFarmers State BankVictor, MT

Jake Pelczar, Vice PresidentBank of Montana Missoula, MT

Southwestern:

Tim Combs, PresidentFirst Madison Valley BankEnnis, MT

Robert DeWit, PresidentManhattan State BankManhattan, MT

Gordon Johnson, PresidentAmerican BankLivingston, MT

Northcentral:

Scott Geda, Senior Vice PresidentFirst Security Bank - LPOHavre, MT

Bruce Hoyer, President/CEOBelt Valley BankBelt, MT

Southcentral:

K.C. Hickok, Chief Credit OfficerBank of BridgerBridger, MT

Visit us on the web at www.montanabankers.com Or call: 800/541-5126

December 2017

Inside this Issue

Another EDP In The Books!! Pg. 1

UBB Welcomes John Beering as Vice President Pg. 3

Best Practices for Enhancing the Debit Chip Card Pg. 4

The Vault: Nov 2017 Robbery Prevention Pg. 7

Plan ahead for 2018 Exec Development Program Pg. 9

Compliance Alliance Question of the Month Pg. 9

2018 MBA Conferences and Workshops Pg. 10

Banks and Personnel Pg. 10

Upcoming Events: ABA and MBA Pg. 11

2017 EDP Graduation Class Pg. 12

Another Executive Development Program in the books!!

We made it through our third year of the Montana Bankers Association Executive Development Program. We had bankers from all across the state – Sidney, Billings, Kalispell to Three Forks, meet in locations throughout the state – Missoula, Billings, Great Falls and Lewistown! The group of 13 were taught by excellent instructors who scored 4.5 or higher on a scale of 5 in terms of knowledge and teaching ability.

In anticipation of this article, we asked the participants a few questions about the program and what they found of value in it:

Where do you feel you were professionally when you started the Executive Development Program?• I felt I was a professional banker that had a lot of room for growth.

• At a mid level understanding of banking as it relates to the various departments and what they

do and how they relate to one another.

Steve Wheeler of First Security Bank of Bozeman, Steve Turkiewicz of MBA and

Wayne Hirsch of U.S. Bank

Susan Pender ofBank of the Rockies, N.A.

Merry Christmas and Happy Holidays from

the Staff at MBA

December 2017 BANCSERVE PRESS

Or call: 800/541-5126Visit us on the web at www.montanabankers.com

BOARD OF DIRECTORS

Josh Webber, PresidentFarmers State Bank of Denton Denton, MT

Andy Rio, President/CEOLittle Horn State BankBillings, MT

Northeastern:

Rich Kingsley, President/CEOValley BankGlasgow, MT

Bob Galt, President/CEOFirst State Bank of MaltaMalta, MT

Southeastern:

Rex Phipps, CEOGarfield County BankJordan, MT

Scott Klein, Vice PresidentFirst State Bank of ForsythForsyth, MT

Large Banks:

Mike Seppala, President/CEOWestern Security BankBillings, MT

Tod Petersen, Exec. V.P. Wells Fargo, N.A. Bozeman, MT

Bill Bickle Sr. Banking Exec., Stockman Bank of Montana Miles City, MT

Bill Lucas, Market President - BillingsU.S. BankBillings, MT

Bill Gottwals, EVP/CBOFirst Interstate BancSystem, Inc.Billings, MT

BANCSERVE BOARDChairman:Rex Phipps, President/CEO Garfield County Bank Jordan, MT

President/CEO:Steve Turkiewicz, CAEHelena, MT

Director:Steve Wheeler, President/CEOFirst Security BankBozeman, MT

Director:Mike Grove, PresidentBank of the Rockies, N.A.White Sulphur Springs, MT

Director:Darrell Grogan, PresidentFirst State Bank of ForsythForsyth, MT

What did you feel about the Executive Development Program when it began in January?• Uncertainty as to exactly what to expect.

But overall excitement to learn some new information and meet new people.

• Initially intimidated as I had not been exposed to many of the topics in depth and I really wasn't sure what the expectations were going into it as no one from our bank had gone before.

• Excited. I have a goal of hopefully moving into a management position one day, so I was excited to learn different functions of banking and how they all tie together.

What changes have you seen in your personal skill level and banking knowledge as a result of the program?• I believe I was able to pick up on certain traits and characteristics that I am now trying to enhance to become a better leader for my bank, namely communication.

• There was a lot of information that was shared. I feel like I now have a set of new tools as it relates to each topic and

have a greater understanding of banking concepts.

• I have been provided additional tools to aid in passing on information to subordinates. I also learned a great deal more about the regulatory requirements, ethics, and leadership.

What has your participation in the Executive Development Program meant to you as an employee of your institution?• I look at this program as a molder of future leaders. It

means a lot to me that my bank feels strongly enough and sees potential in me to to commit their resources and capital to invest in my growth and future in banking. It has instilled additional confidence in me that what I am doing and my work is valued and makes me want to continue to strive for excellence.

• I feel blessed to know that I was considered for the class as it is an honor to be surrounded by great people in the industry. I will build my career with these relationships

Darryl Hirsch of First Interstate Bank

Justin Varley of Western Security Bank, Andy Rio, CEO of Little Horn State Bank, Dawn Schwindt also of Little Horn State Bank and Jeff Arbizzani of U.S. Bank

Wayne Hirsh, U.S. Bank

BANCSERVE PRESS

ABA DELEGATES

Governement Relations Council: Don Bennett, President/CEO Freedom BankColumbia Falls, MT

Conference of State Associations:Rex Phipps, President/CEO Garfield County Bank Forsyth, MT

Banker Advocacy and Grassroots Committee: Kevin Clark, VP First Interstate Bank Great Falls, MT

ABA Foundation BODMike Grove, PresidentBank of the Rockies.NA White Sulphur Springs, MT

Agricultural & Rural Bankers CommitteeHeather Malcolm, VPBank of the Rockies, NA Livingston MT

Community Bankers CouncilAndy Rio, President/CEOLittle Horn State Bank Hardin, MT

Membership CouncilSam Waters, President/ChairmanFirst Community Bank Glasgow, MT

Taxation Admin. CommitteeMarcy D. Mutch, CFO/EVPFirst Interstate BancSystem, Inc.Billings, MT

STATE BANKERS ASSOCIATION GROUP

BENEFITS TRUST BOARD OF TRUSTEES

(Serving MT & WY)Chair: Jay Hammond, PresidentLusk State Bank Lusk, WY

Bart Langemeier, PresidentFirst Bank of BridgerBridger, MT

Kim Brooks, Controller/HR Off.First Community Bank Glasgow, MT

Cynthia Cheney, VP of HRFirst Security Bank Bozeman, MT

Jim Durfee, President/CEOSundance State BankSundance, WY

Gordon P. Johnson, PresidentAmerican BankBozeman, MT

December 2017


STATE BANKERS ASSOCIATION GROUP BENEFITS TRUST

and look forward to the next chapter in my career!

• It grew my network, gave me additional tools, introduced me to MBA, and provided me valuable insight into the industry.

So now we embark on our fourth year of the Executive Development Program. We currently have 13 registrants from Belt Valley Bank, Bank of the Rockies, First Security Bank of Missoula, First State Bank of Forsyth, Glacier Bank, Little Horn State Bank, Valley Bank of Helena, Stockman Bank and Western Security Bank. The program’s design purposely maintains a small class size to facilitate productive group interaction and provide individual access to our “best-in-class” instructors. You have identified that "next-generation" leader in your bank that you want to prepare for the future, now is the time to enroll them in MBA’s Executive Development Program.

Technically, registration for the program ends December 31, 2017 but please contact Pam O’Reilly at [email protected] or 406-441-4703. She will work with you as we continually strive to serve you, the member.

United Bankers’ Bank Welcomes John Beerling as Vice President, International Business Development

Bloomington, MN –William C. Rosacker, President and CEO of United Bankers’ Bank (UBB) is pleased to announce the addition of John Beerling as Vice President of International Business Development. Beerling is a veteran in the industry with more than 20 years of experience with international markets and foreign exchange. Prior to joining UBB, he managed sizeable portfolios at two of the largest banks in the nation. In his new role, Beerling will spearhead the development and growth of UBB’s international services, particularly foreign exchange wires. His keen understanding of a wide-range of international products brings considerable value to the products and services line at UBB.

John Peterson, Executive VP and Chief Marketing Officer shared, “John’s input and expertise will strengthen the core of our services so we can continue to provide just what community banks need to thrive in the banking industry. He’ll play a vital role in effectively presenting international banking options to our customers.”

Beerling holds a Bachelor of Arts Degree in Economics & Business Administration and also earned his MBA with an emphasis in Finance from the University of St. Thomas, St. Paul, MN.

About United Bankers’ Bank Headquartered in Bloomington, MN, United Bankers’ Bank is the nation’s first bankers’ bank, and a full service provider of correspondent banking services to community banks in: Minnesota, North Dakota, South Dakota, Montana, Nebraska, Indiana, Iowa, Wyoming, Idaho, Ohio, Oregon, Washington, Michigan and Illinois. For more information please visit www.ubb.com.

BANCSERVE/HEALTHSERVE STAFF

Government Relations: Steve Turkiewicz, CAE President/CEO

Education & Member Services:Pam O’Reilly Association Services Director

HealthServe:

Jill Martin, CISRInsurance Service Rep.

Deannie Higgins, CISRInsurance Service Rep.

Amy MillerAdministrative Assistant

BANCSERVE Insurance Agency:Tempi Ruth, CIC, CAE, CISRSales Director

Bookkeeping:Karmen MillhouseAccounting Technician

MBA/BANCSERVE, Inc.1 N. Last Chance Gulch, Ste.4Helena, MT 59601Telephone:800/541-5126406/443-4121Fax: 406/443-7850

HealthServe1 N. Last Chance Gulch, Ste.4Helena, MT 59601Telephone:877/443-0520406/443-0520Fax: 406/495-2674

BANCSERVE PRESSDecember 2017


Best Practices for Enhancing the Debit Chip-Card ExperienceComplexity of U.S. Rollout has Created Inconsistencies at the Point of

Sale

By: Bryan Manka, Senior Product Manager,Emerging Technologies, PULSE Network

In October 2015, a fraud liability shift was introduced to the party that has not adopted EMV chip technology. This shift prompted a transition to chip-enabled credit and debit cards and POS terminals. As of January 2017, an estimated 90 percent of U.S. debit cards were chip-based, according to the 2017 Debit Issuer Study, commissioned by PULSE and conducted by Oliver Wyman.

While many major merchants were early adopters of the technology, smaller retailers have been slower to make the transition. The gradual transition to chip-based transactions, combined with the requirements of Regulation II implementing the Durbin Amendment and changes in cardholder verification method (CVM), have created a chip card acceptance landscape in the U.S. that varies widely from card to card, and from merchant to merchant.

In many instances, debit transactions are approved as consumers would normally expect. In other cases, cardholders may be asked to sign in a merchant environment where they would normally use their PIN, eliminating the option to receive cash back. In rare instances, the transaction may fail and the consumer will have to use another payment option. They also may be asked to choose between a global network brand and “U.S. debit” when completing chip-card transactions.

To understand what banks can do to help their customers cope with this disparity of experiences, it’s important to first understand the factors that contribute to it.

Layers of Complexity

There are several layers of complexity involved in the U.S. transition to chip cards:

• Regulation II – Among other things, this regulation requires financial institutions to enable at least two unaffiliated networks on each debit card and enables merchants to determine routing priority among the enabled networks. U.S. chip debit cards must have at least two application identifiers (AIDs) to be compliant, and to facilitate merchant routing choice: a global AID from the payment brand on the card (Discover, Mastercard or Visa) and a U.S. Common Debit AID. The common AID enables routing to any of the supported brands on the card, including unaffiliated debit networks.

• Card Network Combinations – U.S. debit cards have one of three primary card brands and at least one unaffiliated debit network (but often two or three). This means cards can have dozens of possible combinations of enabled networks.

• Enablement Order – Because most banks enabled their credit cards with chips



before their debit cards, merchants made a similar choice, enabling their terminals first for chip-based credit transactions. This means they enabled the global AIDs before U.S. Common Debit AIDs, and signature authorization before PIN authorization, in many cases. Many chip-accepting merchants still have not enabled the common AIDs. Depending on where each merchant is in the implementation process, the result is a wide variety of cardholder experiences.

• CVM Options – Many debit networks now support PINless POS transactions – and in the case of PULSE, even signature transactions. This blurs the lines between PIN and signature debit and has added another layer of uncertainty to the cardholder experience with chip cards.

• Terminal Configurations – Merchants and their acquirers make a number of choices when configuring payment terminals. These include preferences for AID selection and PIN, signature or PINless verification preference.

• Network Routing Choice – Acquirers make routing decisions based on the transaction information captured by the terminal.

Suggested Best Practices for Issuers

To assist your cardholders in navigating this complex environment, we suggest the following best practices:

1. If you haven’t already done so, enable a common AID on all of your debit cards as soon as possible. If you issue PIN-only cards that are not enabled on one of the primary debit networks, license a shared AID from the Debit Network Alliance for those cards.

2. Encourage merchants that have retail accounts at your bank to support a U.S. Common Debit AID to help maximize their routing choices, reduce costs and improve the cardholder experience.

3. Educate your cardholders about the different verification methods they are likely to encounter in different merchant environments. Let them know that some fast-food restaurants and grocery stores often opt to use PINless debit for lower-value transactions.

4. Inform cardholders that they may encounter terminals that ask the consumer to choose the AID by asking them to select either “U.S. Debit” or a branded network. Suggesting the U.S. Debit option will maximize the routing options and reduce your costs.

5. Help your customers understand that their experience at the terminal may vary between PIN, PINless and signature verification. Similarly, they may be asked to verify mobile payments with their fingerprint or with their fingerprint and PIN. Let them know that this variation may persist for the foreseeable future.

For more information on U.S. Common Debit AIDs, visit debitnetworkalliance.com or uspaymentsforum.org.



The Vault: November 2017Robbery Prevention

Robbery PreventionThere has been a significant increase in robberies of community banks in certain geographic locations. Some community banks are resorting to utilizing “controlled access” for customer entry into the bank. This article offers some suggestions on enhancing existing robbery policies and procedures. While you may not always be able to prevent a robbery, you can take steps to help make your bank less of a target and protect employees in the process, particularly when robbers are looking to use more aggressive tactics.

Enhancement suggestions:

The Vault• Consider adding marked bills as “bait money” within the main cash vault. • Use safe deposit boxes to spread excess vault cash into smaller increments. • Place a 15 Minute Delay Time Lock on the cash vault if possible.

The Teller Line• Cash recycler machines (CRM) can help to reduce the amount of cash exposed to a robbery. Many CRMs have a built-in “robbery mode” feature. If the teller activates the feature, the CRM will dispense a predetermined amount of cash and automatically shut down for approximately 20 minutes. The triggering of “robbery mode” can also be configured to activate the bank’s silent alarm system.

The Building• All Clear/Morning Glory Procedures should be implemented at all locations. Everyone should be aware of procedures related to opening and closing the bank. The “All Clear/Morning Glory Procedures should be reviewed and changed regularly so potential robbers have a more difficult time following your routine. • Camera positions should allow clear view of people’s faces entering and exiting the bank. In addition, a camera should also be placed in a position to give a clear view of the parking lot (for a car description and possible license plate number).

The Front Door• Publicize (signs on the main entrance) the usage of Cash Recyclers, 15 Minute Delayed Time Locks and cameras. The more sophisticated robber will case a location first, see the notifications and move elsewhere.

Your Employees• Until someone is faced with a robbery scenario, it’s hard to know how they will react. The best way to keep calm during the situation is to review and rehearse robbery procedures. The more you prepare your employees, the higher the probability of a safe result for them and your customers.

Money can be replaced, but lives cannot.

This article is provided for general informational purposes only and does not constitute legal or risk management advice. Readers should consult their own counsel for such advice. OneBeacon Insurance Group hereby disclaims any and all liability arising out of the information contained herein.

Contact Tempi Ruth for all of BANCSERVE Insurance Agency Products - [email protected].



Plan ahead for the 2018 Executive Development ProgramOne of today’s challenges for our member banks is developing the bank’s “next generation” leadership. Today’s bank executive knows that tomorrow’s banking leader must understand the issues facing their institutions and be in a position to grow, contribute and make a difference. To meet this mounting need, MBA offers the Executive Development Program (EDP).

Focusing on the strategic, fiscal management and communication skills required for successful leadership of a bank, the program delivers real-world lessons that participants can put into immediate practice to benefit their organizations. The curriculum includes all the basic knowledge required of an effective banking leader:

• Understanding the Big Picture • Analyzing Bank Financial Statements• Leadership and Management• Bank Profitability• Sales Performance, Expectations and Measurement• Asset Liability Management

• Credit and Risk Review• Legislation and Politics on Bank Performance• Audit and Compliance• Communication and Influencing Others• Negotiations and Conflict Management• Credibility and Ethics

Compliance Alliance Question of the MonthQuestion:I need clarification on community development services for CRA credit. If an executive officer volunteers for a community service, can that be counted for credit under the service test?

Answer:That all depends. If they are acting on behalf of the bank and they are out there representing the bank, then you could use that as a service credit. However, if they are volunteering on their own behalf (i.e. not getting paid by the bank to be out there), then the bank would not receive credit. That is just a service the EO is doing out of the kindness of their heart.

CA does offer a High Volatility Commercial Real Estate (HVCRE) Summary of the most frequently asked questions in effect of having HVCRE in bank portfolios. https://www.compliancealliance.com/find-a-tool/tool/high-volatility-commercial-real-estate-hvcre-summary

Compliance Alliance offers a comprehensive suite of compliance management solutions. To learn how to put them to work for your bank, call (888) 353-3933 or email [email protected].

Contact Pam O’Reilly for registration materials or with questions. 406-441-4703 or [email protected]



2018 MBA Conferences and Workshops

q 2018 Executive Development Program - 12 month program - 13 Attendeesq Certified Banking Security Technology Professional Class (CBSTP) , Radisson Colonial, Helena - Feb. 14-15, 2018Watch for upcoming Conferences and Workshops coming in 2018 at www.montanabankers.com or for more information contact Pam O’Reilly, Association Services Director, at 800/541-5126 or [email protected].

MBA Education Program Web Seminars The Montana Bankers Association is providing live web seminars targeted to a more advanced audience, in addition to new programs for previous participants. If you are looking to supplement your current education plan in a cost efficient manner, what better way to obtain both high quality education and save money?MBA continues to support Montana bankers in dealing with an ever challenging business environment by providing a multitude of educational opportunities. Whether it be expanded live seminars and conferences, to our webinar provider, Total Training Solutions, we look to provide a wide variety of options and pricing to meet the needs of all bankers (large and small) for education and training.For more details on each webinar please go to our website and view either our Calendar or Education page at www.montanabankers.com to see what we have to offer! Contact Pam O’Reilly, Association Services Director, at 800/541-5126 or [email protected]

Billings• Katie Thompson, CPA has been promoted to compliance officer-secondary market lending at Stockman Bank.

Thompson earned a bachelor’s degree in acounting and bachelor’s degree in finance from UM.• Stockman Bank generously supports “The Nutcracker” ballet at the Alberta Bair Theater.Helena• Austin Gleich has joined First Community Bank as a residential loan officer based in the Helena office. Gleich

comes to First Community Bank with more than five years of banking experience.Miles City• Cedar Speer has joined Stockman Bank as a compliance officer. Her responsibilities include managing the

banks in-house HMDA data collection and submission process and monitoring for quality assurance. She earned her bachelor of science degree in business administration with an emphasis in finance from MSU-Billings.

• Amber Helland has been promoted to cash management support officer for Stockman Bank. Helland brings over seven years of banking experience to the position. She earned her bachelor of science degree in accounting and general business from MSU-Billings.

Missoula• Rich Bruner has joined Farmers State Bank as a vice president/commerical lender. A Montana native,

Bruner brings years of banking and lending experience to his position. Bruner is based out of the Hamilton branch.

Banks and Personnel



Montana Bankers Association Spotlights an

Endorsed Product

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(888) 353-3933

Compliance is no longer just for Compliance Officers.We have a solution designed to benefit every department and your bottom line.

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“Our bank would have to add at least one full time employee to our compliance staff if we were not utilizing Compliance Alliance.”

Contact Pam O’Reilly for more information at [email protected] / 406-441-4703.

Upcoming Events

ABA CRCM Exam PrepJanuary 8 - 12, 2018

Barrett Training Center, Nashville, TN

ABA Insurance Risk Management ForumJanuary 21-24, 2018

JW Marriott Austin Hotel, Austin, TX

Wealth Management and Trust ConferenceFebruary 25-27, 2018

Omni Orlando Resort at ChampionsGate, FL

Upcoming Events

Certified Banking Security Technology ProfessionalFebruary 15-16, 2018

Radisson ColonialHelena

Ag Banking ConferenceMarch 22 - 23, 2018

Best Western Gran TreeBozeman

Executive Development ProgramJanuary 9 to December 12, 2018

One Day per MonthVarious Cities throughout Montana

IRA - BillingsMarch 27-28, 2018Hilton Garden Inn

Billings



2017 Executive Development Program Graduates

Andy Anderson, First Interstate Bank

Spencer Frederick, Stockman Bank

Darrell Hirsch, First Interstate Bank

Jill Jacobson & Bob Nystuen, Glacier Bank

Adam Miller, First Community Bank

Phil Nelson, Stockman Bank

Susan Pender & Judy Brennan,Bank of the Rockies, N.A.



Kati Persinger & Bob Nystuen, Glacier Bank

Kalli Ryti & Steve Wheeler,First Security Bank of Bozeman

Amy Schroeck & Gaily Whitney,Valley Bank of Helena

Dawn Schwindt & Andy Rio, Little Horn State Bank

Justin Varley & Jim Ness, Big Sky Western Bank

Wade Whiteman, Stockman Bank

Graduate not pictured:Rich Norstrom, Valley Bank of Helena

2018 MBA Educational Offerings

Contact the Montana Bankers Association for questions or

suggestions on Educational Programs: 800/541-5126 or [email protected]

All Seminars are Subject to Change

Live Sessions and Conferences

2018 Executive Development Program

SBS Certified Banking Security Technology Professional, Helena Feb 15-16

Ag Banker Conference, Best Western GranTree, Bozeman ~ March 22-23

IRA Basics & Update, Hilton Garden Inn, Billings ~ March 27-28

New Accounts, Hilton Garden Inn, Billings ~ May 1-2

New Accounts, Hilton Garden Inn, Missoula~ May 3-4

BSA/AML, Best Western GranTree, Bozeman ~ May 15 - 16

Deposit Compliance, Best Western GranTree, Bozeman ~ May 16-17

For online registration and/or more detail - go to

http://www.montanabankers.com/events/event_list.asp

You can filter the events by clicking on the drop down arrow at All Categories to find

Conferences or Live Seminars.

2018 Certified Banking Security Technology Professional

February 15-16, 2018 Radisson Colonial Hotel 2301 Colonial Drive, Helena, MT 59601

406/443-2100

Registration Fee - EARLY BIRD $50 OFF

□ MBA Member .......................... $1395 $1345 □ MBA Member Additional Reg .. $1345 $1295

□ Non-Member ........................... $2790 $2740 □ Non-Member Additional Reg ... $2745 $2695

Payment □ Check, Payable to MBA □ Bill me MasterCard/Visa/Discover ~ Available only with your online registration

Three Ways to Register: FAX: Complete form and fax to 406.443.7850 MAIL: Complete form and mail to Montana Bankers Association, 1 N Last Chance Gulch, Ste. 4, Helena, MT 59601

ONLINE: Visit www.montanabankers.com (Education) Hotel Reservations Call 406/443-2100 to make your hotel reservations at the Radisson Colonial Hotel, Helena Mention the MBA Seminar and get our special discounted rated based on group availability.

Cancellation Deadlines October 1 is the deadline for full registration refund. If cancellation is after October 1, a $50 fee will be charged.

THE MBA GUARANTEE MBA guarantees the MBA FDIC Director’s College will meet or exceed your expectations. If it doesn’t, simply let us know and we’ll refund your full registration fee – no questions asked!

Registration Form

Yes, I want to attend Certified Banking Security Technology Professional November 8, 2017 ● Radisson Colonial Hotel, Helena ~ 406-443-2100

Bank/Firm Name______________________________Phone _______________Fax______________

Address______________________________________City/State/Zip__________________________

List Registrant(s) _________________________________________________________________ Name, Title E-mail

_________________________________________________________________ Name, Title E-mail _________________________________________________________________ Name, Title E-mail

Any questions please contact Pam O’Reilly, Association Services Director 800/541-5126 • [email protected]

Instructor:

Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a

premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and

financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his

CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information

Systems and his Master of Science in Information Assurance from Dakota State University.

Chad is dedicated to educating industry professionals about cybersecurity. While consulting with financial

institutions, he saw the need to empower employees to be better prepared to confidently handle

cybersecurity threats, create and manage strong information security programs, and understand ever-

changing regulations at their institution. He was a driving force in the development of the SBS Institute

certification program, which is uniquely designed to serve the banking industry by providing banking

specific, role-based certifications. The SBS Institute has grown to include over ten certifications and State

Association partners in over 30 states.

Best Western Grantree

Room Rate

2 Queen Beds $89.00

1 King or 1 Queen Bed $89.00

Print or type name clearly as you wish it to appear on your name badge. Only one form per meeting attendee.

FIRST NAME: LAST NAME:

BANK/FIRM NAME:

STREET ADDRESS:

CITY: STATE: POSTAL CODE:

COUNTRY: PHONE: FAX: E-MAIL:

REGISTRATIO N F EE MBA Member Registration

*Additional MBA Member

$375.00 □ $325.00 □

Non-Member Registration

*Additional Non-Member Registration $750.00 □ $650.00 □

Student Rate: $250.00 □

*Additional Member—Attending from the Same Bank, in the Same City

H O ST HO TEL: Best Western Plus GranTree Inn

Reservation Number: 800-624-5865 Group Reference Code: MB0318 or MBA Ag Bankers Room Block release date: March 21, 2018

P AY MENT (Do not send cash) Please make check payable to: MBA.

MAIL OR FAX PAYMENTS TO: Montana Bankers Association 1 N. Last Chance Gulch #4 Helena, MT 59601 Fax: 406-443-7850 Email: [email protected]

REGISTER ONLINE: http://www.montanabankers.com/events/register.aspx?id=1041460

Cancellation Policy: Written notice of cancellation received on or before March 9, 2018, will be refunded, minus a $50.00 processing fee. No refunds will be issued for cancellation after March 9, 2018. Check Enclosed : □ Visa □ MasterCard □ Discover □ Card Number: Exp.Date: _/ CVS:

Print Name as it appears on card:

Signature:

For questions please call toll free 800-541-5126 or (406) 441-4703, Monday-Friday, 8:00 am - 4:30 pm, MST

2018 MBA AG BANKERS CONFERENCE MARCH 22-23, 2018 BOZEMAN, MONTANA

mailto:[email protected]

http://www.montanabankers.com/events/register.aspx?id=1041460

MANAGING RISK WHEN OPENING NEW ACCOUNTS UNDERSTANDUNG DOCUMENTATION AND COMPLIANCE REQUIREMENTS

Seminar Description Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. If a criminal cannot get in, they cannot steal from your organization. Well-trained bankers who recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution from fraudsters. Unfortunately, too often, new account personnel are trained "on the job" which results in an environment of potentially vulnerability and unnecessary losses for the financial institution. Additionally, with constant new regulations, the need for ongoing training is paramount in order to maintain diligence as well as update processes and procedures. This full day workshop teaches vital account opening procedures and compliance requirements focusing on five essential pieces of information for every new account which includes proper identification and the correct TIN. The session will also address five fundamental questions that should be answered by every potential accountholder: What is the purpose of the account? Who owns the funds? Who will have access to the funds? At death, who has access/ownership? On business accounts, how are the owners identified and verified? The seminar manual is customized to your state law and has become known as the "technical reference handbook" for new account departments across the country. It is strongly recommended you bring a copy of your institution’s signature cards or account agreements and business resolutions to each workshop. What You Will Learn Understanding Signature Card Contracts and the Impact They Can Have on a Customer’s Estate Plan TIN Compliance –Thorough Discussion of SSN vs. EIN and W-9 vs. W-8BEN Proper Business Account Documentation and Resolutions

Sole Proprietorships, General and Limited Partnerships, Corporations, LLC and LLP Entities Non-Profit Associations and Charitable Organizations

Opening Individual Accounts; Adding Authorized Signers or Agents Joint Accounts With Rights of Survivorship and Tenants-In-Common Without Rights of Survivorship Power of Attorneys – Using an In-House Form vs. Accepting an Out-of-House Form Formal Trust Accounts - Difference Between Revocable and Irrevocable Trusts; Opening Living Trusts Informal Trust Accounts - Pros and Cons of POD and Revocable Trustee Accounts Effectively Opening Accounts For Minors - Uniform Transfer To Minors Act Accounts Handling Estate and Court Ordered Accounts: Deceased Accountholders, Guardianships and Conservatorships

Who Should Attend All customer contact personnel, supervisors and officers whose responsibilities include opening or managing new accounts and certificates of deposit. Excellent for supervisors or officers who have recently assumed the responsibility of the new account area but perhaps have never worked in new accounts. Internal Auditors and Compliance Officers will find the information exceptionally beneficial.

New Accounts MANAGING RISK WHEN OPENING NEW ACCOUNTS

UNDERSTANDUNG DOCUMENTATION AND COMPLIANCE REQUIREMENTS

May 1-2, 2018 • Hilton Garden Inn, Billings May 3-4, 2018 • Best Western Grant Creek, Missoula

New Accounts Legal Issues of New Account

Documentation and Compliance

Full Registration Fee □ MBA Member - Both Days .................... $375 □ MBA Member - Day One Only ............... $275 □ MBA Member - Day Two Only ............... $175 □ MBA Non-Member - Both Days ............. $750 □ MBA Non-Member - Day One Only ....... $550 □ MBA Non-Member - Day Two Only ....... $350

Payment □ Check, Payable to MBA. □ Bill me MasterCard/Visa/Discover/AMEX ~ (Available only with your online registration)

Three Ways to Register: FAX: Complete form and fax to 406.443.7850 MAIL: Complete form and mail to Montana Bankers Association, 1 N Last Chance Gulch, Ste. 4, Helena, MT 59601 ONLINE: Visit www.montanabankers.com (Education)

Hotel Reservations Call 406/655-8800 to make your hotel reservations at the Hilton Garden Inn, 2465 Grant Road, Billings by April 4, 2017. Or call 406//532-0700 to make your hotel reservations at the Best Western Grant Creek, 5280 Grant Creek Rd., Missoula, by April 4, 2018. Mention the MBA Seminar and get our special discounted rate, based on group availability. Cancellation Deadlines April 19, 2018, is the deadline for full registration refund. If cancellation is after April 19, 2018, a $50.00 fee will be charged.

THE MBA GUARANTEE MBA guarantees the MBA New Accounts Seminar will meet or exceed your expectations. If it doesn’t, simply let us know and we’ll refund your full registration fee – no questions asked!

Registration Form

Yes, I want to attend New Accounts May 1-2, 2018 • Hilton Garden Inn, Billings

May 3-4, 2018 • Best Western Grant Creek, Missoula

Bank/Firm Name______________________________Phone _______________Fax______________ Address_____________________________________City/State/Zip___________________________ List Registrant(s) ___________________________________________________________________ Name, Title E-mail ___________________________________________________________________ Name, Title E-mail

For questions or additional information, please contact: Montana Bankers Association, at 800/541-5126 or [email protected]

Seminar Instructors

Suzie Jones is an associate trainers for Sunwest Training Corp. and Patrice Konarik who has been providing quality New Account

Documentation training for the bank association for almost 20 years.

Suzette (Suzie) Jones, CFP® is managing director of Training Resources Consulting, L.L.C. located in Houston, Texas. Suzie served as an

Executive Vice President at an $11B financial organization where she was an active member of the AML, BSA, Personal/Corporate Risk and

Non-Bank Product Risk committees. With over 40 years of experience in the financial industry, Suzie has focused her technical expertise on

new accounts risk management, IRAs, qualified retirement accounts and investment management. Suzie brings technical information to life

with her engaging training style and in-depth knowledge. She holds the Certified Financial Planner (CFP®) professional designation.

May 1, 2018

Registration 8:00 a.m. Seminar 8:30 a.m. Adjourn 4:00 p.m.

May 2, 2018

Registration 8:00 a.m. Seminar 8:30 a.m. Adjourn 11:30 a.m.

May 1-2, 2018 Hilton Garden Inn 2465 Grant Road

Billings, MT 406/655-8800

May 3-4, 2018 Best Western Grant Creek

5280 Grant Creek Rd. Missoula, MT 406/543-0700

May 3, 2018

Registration 8:00 a.m. Seminar 8:30 a.m. Adjourn 4:00 p.m.

May 4, 2018

Registration 8:00 a.m. Seminar 8:30 a.m. Adjourn 11:30 a.m.

A Day and A Half

for 2018!! 2018 MBA BSA/AML Compliance

May 15 - 16 • Best Western Plus Gran Tree, Bozeman

This is our flagship BSA/AML training event. The program is the annual review everyone needs to remember their

critical duties. The seminar addresses all key BSA responsibilities from CTR & SAR filing to record retention. It

also reviews the required elements of your AML program from CIP to enhanced due diligence.

Program content incorporates recent changes and major proposed changes. There have been plenty in the last 12

months!

TOPICS

The presentation is a comprehensive overview of BSA/AML compliance issues. The program includes coverage of:

BSA/AML Resources

Bank Regulatory Agency Role

Currency Transaction Reporting

Exemptions from Currency Transaction Reporting

Record Retention

Information Sharing 314(a) & 314(b)

Suspicious Activity Reporting

NBFI’s & MSB’s

Anti-money laundering

Customer Identification Program

Customer Due Diligence

Enhanced Customer Due Diligence

Why Should You Attend?

BSA is one of the few regulations where compliance is so critical it is classified as a “safety and

soundness” issue.

Regulations require every bank to have an ongoing Bank Secrecy Act training program and examiners

routinely ask for evidence of recent training – even from experienced BSA personnel.

SAR filing requirements are one of the most difficult compliance responsibilities your institution has. Who Should Attend?

The program is designed for personnel who have responsibility for maintaining or auditing Bank Secrecy Act

compliance efforts.

One-Time Offering

for 2018!!!

SCHEDULE

Tuesday, May 15

7:30 a.m. Breakfast 8:00 a.m. Seminar with Mark Dever of Professional Bank Services 10:45 a.m. Break

11:00 a.m. Seminar with Mark Dever

12:00 p.m. Lunch – In Atrium 1:00 p.m. Seminar with 2:00 p.m. Break 4:00 p.m. Round Table Discussion 5:00 p.m. Adjourn

SCHEDULE

Wednesday, May 16

7:30 a.m. Breakfast 8:00 a.m. Seminar with Mark Dever 10:45 a.m. Break

11:00 a.m. Seminar with Mark Dever

Instructor

Mark Dever is a Vice President at PBS. Prior to joining the firm in 1996, Mr. Dever was vice president and manager

of cash management operations for a multi-billion dollar regional bank holding company with several affiliates. He has

extensive experience in many areas including the automated clearing house (ACH), domestic wire transfer, affiliate

bank post-acquisition conversions and consolidations, bank operation centralizations, and payment system risk. He

teaches a variety of PBS seminars including the ACH Processing and Compliance, Anti-Money Laundering and Bank

Secrecy Act, and Managing Customer Information seminars. He has lectured at regional and national seminars, and at

graduate schools of banking hosted by various bank associations and national industry groups. He has served on the

faculty of both the OTS’ Compliance I School, and the FDIC’s Advanced Consumer Protection School. He has also

taught undergraduate business and management classes in a community college setting. Mr. Dever is an Accredited

Automated Clearing House Professional (AAP), and a Certified Anti-Money Laundering Specialist (CAMS)

Registration Form Yes, I want to attend the 2018 BSA/AML Compliance Seminar

May 15 - 16, 2018 • Best Western Plus Gran Tree, Bozeman

Bank/Firm Name______________________________Phone _______________Fax______________ Address____________________________________ City/State/Zip___________________________ List Registrant(s) ___________________________________________________________________ Name, Title E-mail ___________________________________________________________________ Name, Title E-mail

Registration Fee □ MBA Member ................. $375 □ Non-Member .................. $750 (Discounts available for sending more than 3 attendees) Payment □ Check, Payable to BANCSERVE, Inc. □ Bill me MasterCard/Visa/Discover /AMEX~ Available only with your online registration

Three Ways to Register: FAX: Complete form and fax to 406.443.7850 MAIL: Complete form and mail to Montana Bankers Association, 1 N Last Chance Gulch, Ste. 4, Helena, MT 59601

ONLINE: Visit www.montanabankers.com (Education) Hotel Reservations Call 406/587-5261 to make your hotel reservations at the Best Western Plus Gran Tree, Bozeman, MT. Mention the Montana Bankers Association and get our special discounted rate based on group availability. Cancellation Deadlines Cancellations before May 2, 2018 will receive a full refund. A $50 processing fee will be charged for any cancellations after May 2, 2018. THE MBA GUARANTEE MBA guarantees the BSA/AML Compliance Seminar will meet or exceed your expectations. If it doesn’t, simply let us know and we’ll refund your full registration fee – no questions asked!

For questions or additional information, please contact: Pam O’Reilly, Association Services Director, at 800/541-5126 or [email protected]

BSA/AML Compliance

May 15 - 16, 2018 Best Western Plus Gran Tree, Bozeman

1325 N. 7th Avenue 406/587-5261

One-Time Offering

for 2018!!!

2018 MBA Deposit Compliance

May 16-17, 2018 • Best Western Plus Gran Tree, Bozeman

SCHEDULE Wednesday, May 16

12:00 p.m. Lunch – In Atrium 1:00 p.m. Seminar with Natalie Straus 2:15 p.m. Break 4:00 p.m. Seminar with Natalie Straus 5:00 p.m. Adjourn

Attendees learn:

coverage and exemption rules;

disclosure requirements;

recent developments; and

common errors and potential liability.

Coverage includes:

NOW and MMDA accounts (Regulation D)

Expedited Funds Availability Act (Regulation CC )

Electronic Funds Transfer Act (Regulation E)

Truth in Savings Act (Regulation DD)

This year’s program places special emphasis on:

The status of proposed changes to Regulation CC.

Regulatory guidance regarding overdraft services.

Instructor

K. Natalie Straus, CRCM, is a Vice President and Senior Consultant at ProBank Austin. Ms. Straus provides

consulting services in compliance with an emphasis on deposit operations and issues. Additionally, she performs

consumer compliance and fair lending reviews as well as HMDA data integrity reviews for clients of varying degrees

of size and complexity. She also presents seminars on various regulatory compliance topics for in-house and

association sponsored programs and schools.

Ms. Straus is a graduate of Washington and Lee University in Lexington, Virginia and the American University,

Washington College of Law in Washington, DC. She is a Certified Regulatory Compliance Manager.

"Getting acquainted" and "keeping up" are the most common training goals for compliance and operations

personnel. Deposit side compliance responsibilities continue to grow with new laws aimed at consumer

protection. Even more frequently than new laws are issued, the implementing regulations or official

commentaries of existing laws are revised.

Financial institution personnel who are new to "compliance" often look for a place to start, an introduction to

the major issues. Also, those who are experienced acknowledge their need for an annual review of compliance

requirements. This program meets both those needs. It reviews key regulations at the introductory level, noting

recent developments and common errors.

Thursday, May 17

7:30 a.m. Breakfast 8:00 a.m. Seminar with Natalie Straus 10:30 a.m. Break 11:00 a.m. Federal Reserve Bank presentation 12:00 p.m. Lunch – In Atrium 1:00 p.m. Seminar with Natalie Straus 2:15 p.m. Break 4:00 p.m. Seminar with Natalie Straus 5:00 p.m. Adjourn

WHY? Operations personnel need a basic understanding of compliance requirements to: maintain “current” status on recent

developments, avoid violations and establish the concept that “compliance”

is a basic job responsibility, not an “add-on” to everyday responsibilities.

Registration Form

Yes, I want to attend the 2018 MBA Deposit Compliance Seminar May 16-17, 2018 • Best Western Plus Gran Tree, Bozeman

Bank/Firm Name______________________________Phone _______________Fax______________ Address______________________________________City/State/Zip__________________________ List Registrant(s) ___________________________________________________________________ Name, Title E-mail ___________________________________________________________________ Name, Title E-mail

Registration Fee

Registration Fee □ MBA Member ................. $375 □ Non-Member .................. $750 (Discounts available for sending more than 3 attendees) Payment □ Check, Payable to BANCSERVE, Inc. □ Bill me MasterCard/Visa/Discover ~ Available only with your online registration

Three Ways to Register: FAX: Complete form and fax to 406.443.7850 MAIL: Complete form and mail to Montana Bankers Association, 1 N Last Chance Gulch, Ste. 4, Helena, MT 59601 ONLINE: Visit www.montanabankers.com (Education)

Hotel Reservations Call 406/587-5261 to make your hotel reservations at the Best Western Plus Gran Tree, 1325 N. 7th Ave., Bozeman, MT. Mention the Montana Bankers Association and get our special discounted rate based on group availability. Cancellation Deadlines Cancellations before May 2, 2018 will receive a full refund. A $50 processing fee will be charged for any cancellations after May 2, 2018. THE MBA GUARANTEE MBA guarantees the MBA Deposit Compliance Seminar will meet or exceed your expectations. If it doesn’t, simply let us know and we’ll refund your full registration fee – no questions asked!

For questions or additional information, please contact: Pam O’Reilly, Association Services Director, at 800/541-5126 or [email protected]

Deposit Compliance

May 16-17, 2018 Best Western Plus Gran Tree

1325 N. 7th Ave. Bozeman, MT 406/587-5261

Reserve Your Spot Early

Limited Availability!

montana bankers association merry christmas and …...development program. we had bankers from all...

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