Morale and Welfare

Presentation to VAC Senior Management

5 September 2013

Commodore Mark B. WatsonDGMWS

• Introduction• Organization and background• Vision• Programs, services, and initiatives

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Agenda

• Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”– Number varies due to casual employment,

esp. in summer– 2,125 full time, 1,066 part time, 2,395 casual– 40% CAF affiliation (Retired and/or Family)

• 253 Canadian Armed Forces members• 153 National Defence public servants• 375 at MFRCs (locally employed)• Plus many, many volunteers

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Defence Team – Morale & Welfare

CFMWS 5,600 to 6,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

4,500

3,311

5,000

5,000

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Defence Team – Morale & Welfare

Organizational View

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• Full governance assigned to CDS• Authorities delegated to DGMWS as Managing

Director of NPP• NPP Board serves as an advisory Board:

– Provides stakeholder input to CDS– Strategic plans, policies and direction– NPP investments– Approval of audited financial statements

• NPP Board and AFC engagement is key– NPP is a “Chain of Command” responsibility

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NPP Governance

$4.27M

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(FY 12/13)

Operational Funding

Scale of Operations

DCSM($26M)

C108 ($28M)C109 ($87M)

C134 ($8M) Base/Wing/Reserve Unit Funds ($81M)

Messes($25M )

Assistance Fund CFPAF ($17M )

SISIP FS($312M)

CANEX($51M)

Central Fund($123M)

Total $758M (19.7% Public / 80.3% Non-Public)

Public Funds

NPP net worth / publicly funded expenditures FY 2012-13

CANEX 2012-13Sales: $132M

SISIP FS 2012-13Revenues: $90M

Public Funds

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Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

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My Vision

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Spouses 69K

Family Members 75K

Former Members 595K

Dependents of Former Members 350K

Other authorized patrons 150K

1 MILLION

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DGMWS – Veterans FocusAuthority / Responsibility / Accountability

• VAC Liaison Officer• CAF/VAC Program Continuity Manager• Director Casualty Support Management

(DCSM)• Director Military Family Services (DMFS)• Outreach Program

“One dog to kick”

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Sports• 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors• 14 CF CISM teams • 210 Individual CISM athletes• 115 CF athletic trainers

Recreation• 400,000 Annual registrations in recreation programs • 42,000 Recreation memberships• 700 Different types of recreation programs• 325 DND facilities involved• 100 Special events – 60,000 in attendance• 33 Community Gateway Web sites – 20,000 hits monthly

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PSP

Access to:• Golf: 15 locations across Canada

and 6 social clubs using civilian courses

• Marinas and Sailing: 8 locations

• Campgrounds & Cabins: 5 locations

• Rod and Gun Clubs: 7 locations across Canada

• Horseback Riding: 4 locations across Canada

• Curling: 7 locations across Canada

• Skeet Shooting: 5 locations across Canada

www.cfmws.com/en/AboutUs/PSP/specialtyinterest

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PSP Specialty Interest Activities

• 140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries

• 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program

• 8,329 Financial Counselling appointments held

• 7,153 Financial Planning clients with $232M invested

• 3,379 CFGroupRSP clients with $117M invested

• 5,631 CF members educated under the Personal Financial Management course

2012 Results – Programs and Services:

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Commercial Services SISIP Financial Services

Financial Planning• Service is provided by a Certified Financial Planner (Pl. Fin. in Quebec)• Budgeting and goals, including advice on lump sum amounts, investment choices and

portfolio management • Pre-authorized investments can be as little as $25/month• RESP, RRSP, and TFSA available• Tax planning and asset allocation• Retirement and release projections

Canadian Forces Group Retirement Service Plan (CFGroupRSP)• A "do-it-yourself" online retirement savings plan and investment services

Financial Counselling• Remedial assistance for financial distress and emergencies (includes budgeting and debt

repayment)• Access to loans and grants from the Canadian Forces Personnel Assistance Fund (CFPAF)

and other SOT programs

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Commercial Services SISIP Financial Services

Comparative costs:SISIP Financial Services Industry Standard

Financial Planning(No commission – fee for service based)

• $6 - $12/month (depending on rank)

• Unlimited hours of service• Includes one free income tax

return

• Approximately $100/hour 1 or 1% - 3% of assets under management2

• $59 for one basic income tax return3

Financial Counselling(Confidential)

Free • Approximately $1204 / session or enrollment

• Fee of 15% of total debt + monthly charge of $50 + cancellation fee5

Insurance($100,000 in coverage / 25 year old male / non-smoker)

$6/month • Varies $11 - $13 /month6

1 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block

4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.

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Commercial Services SISIP Financial Services

Life insurance plan advantages:

SISIP Financial Services Industry Standard

No exclusion for war risk May be excluded or declined

No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports

Some or all may be excluded or increase in premium

Less stringent medical underwriting Lengthy medical required

No medical required to convert insurance after release (If done within 60 days of release)

Not available

Includes coverage for Accidental Dismemberment Cost to purchase

Free coverage for Dependent Life of $10,000 Cost to purchase

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Commercial Services SISIP Financial Services

Re-Insurance:

• The sharing of risk among several companies that specialize in high risk insurance protection.

• Required to guarantee the payment of claims under SISIP FS Life Insurance plans, even if someone dies while serving in a Theatre of Operations.

• Net re-insurance costs and death claims from 2007-2011: 12.2 M per year.

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Commercial Services SISIP Financial Services

Programs:

• The Personal Home & Auto Insurance

− Home: Coverage that fits your way of life. All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available

− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more

− Portability: If you should move, be transferred or retire within Canada

• Home Heating Oil Rebate Program

− If home heated by oil, save on regular delivered price of home heating oil.

− Example of savings - In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings.

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Commercial Services CANEX / NATEX

• No Interest Credit Plan

− 12, 24 or 36 month plans. Plus no money down, not even the taxes.

− 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• Club XTra Loyalty Program

− Present your card and earn points for every eligible $1 purchased.

− Twice a year, gift certificates are issued to Club XTra member for the value of the points accumulated (e.g. $5 for 5,000 points).

− Club XTra will be replaced by new CANEX Rewards program, to be launched in conjunction with the CFOne card this fall.

National vendor partnerships:• Tim Hortons• Aramark (food services)

• OK Tire• Andrei Master Tailor• Subway

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Commercial Services CANEX / NATEX

Initiatives:• Online Sales and Marketing

− Developing an online e-retailing strategy to augment existing store operations

• Elite line of clothing and accoutrement− Developing a consolidated and centralized retail

offering in-store and online of CF memorabilia, clothing & accoutrements

− A selection of quality casual/performance clothing and merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine decanter, etc) branded with military crests/logos.

− Available soon: New design RCN and RCAF windbreakers

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Commercial Services CANEX / NATEX

JPSU MissionThrough an integrated and individual-centric service delivery

model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.

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DCSM / JPSU

Integrated Personnel Support Centres and Satellites

• 33 locations across Canada• Personnel support through multi-disciplinary staff and

linkages to VAC, SISIP, PSP, MFRC and Base/Wing agencies• Responsive to Commanding Officers

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DCSM / JPSU

Return to Work Program • In 2012, 1,974 personnel participated in the Return To Work

program• 26% of them returned to full-time duty, while 47% moved to

transition. 27% remained on RTW.

Casualty Administration and Advocacy• Home adaptations/special needs equipment, Vehicle

adaptations, Home assistance• Assistance through Funds

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DCSM / JPSUServices

Peer Support• Operational Stress Injury Social Support (OSISS)• Soldier On• Injured Soldier Network• Helping Others by Providing Empathy (HOPE)

Outreach & Education• Average 100 briefings a month across the country• Training of approx 1,100 Designated Assistants per year

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DCSM / JPSUServices

Posted to JPSU 1,800Supported by JPSU

(but not posted)3,500

Total 5,300

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Personnel currently being tracked by JPSU

DCSM / JPSU

• National Coordination of all SCAN activities: – Second Career Assistance Network seminars, – Medical seminars, – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

• VAC Liaison Officer

Canada Company – Military Employment Transition Program (METP)A self-serve, "one stop" website of all things “transition” for serving and retired military

members. This includes Corporate Canada employers, Entrepreneurship, Franchising and Education opportunities.

73 Military friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Refreshments Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

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DCSM Transition Activities & Initiatives

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project• H2H: Helmets to Hardhats• Association of Canadian Community Colleges (ACCC)

NEW Transition Initiatives:• Veterans Canada Franchise Network in partnership with the Canadian Franchise

Association (under development)• Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

• Vocational Rehabilitation Program-Serving Members (VRPSM)• Priority Hiring-Public Service• Integrated Transition Plan

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DCSM Transition Initiatives and Services

Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.

Military Family Services manages:

• Military Family Services Program, including funding and oversight of Military Family Resource Centres

• Dependant Education Management, who manages the education compensation and benefits requirements of military members with dependant children.

• Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel

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Military Family Services

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24/7 ACCESS TO SERVICES:Military Family Resource Centres – On Base, In Person

•32 in Canada, 7 sites in the United States, 4 in Europe•Third party, independent organization located on Bases/Wings or through outreach programs•Provide services in both official languages in accordance with the need of the local community.

Family Information Line – Informed, Connected and Supported

•1-800-866-4546•Bilingual, information and supportive counselling

www.FamilyForce.ca – For and about Canadian military families

•A portal to all MFRCs for local information•Useful general information of interest to all Canadian military families

Military Family Services

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BY THE NUMBERS:FamilyForceIn 2012, 328,062 visits to the FamilyForce site, and there were 196,832 total unique visitors.

Family Information Line (FIL)In 2012, 1620 calls were made to the FIL (as well as 4760 calls to the automated system that has deployment information).

FIL Stats (1 Jan to 30 June 2013)

Total contacts: 713 355 calls and 358 emails (follow up calls/emails to each contact not included)

Contacts per issue type: 1.CAF family related: 21% 2.Military related: 16%3.Veteran related: 14%4.MFRC: 6%5.Mental health: 5%

Military Family Services

Support Our Troops Fund is an umbrella for the following:• Military Families Fund − linked to conditions of service

− $4M dispersed to >1,000 members/families− $5K per incident at local level

• Soldier On Fund − contributes to a healthy, active lifestyle− $1.1M dispersed to 630 members/families − Funded a wide range of programs

• Hospital Comforts Fund − basic amenities for hospitalized members− $85K dispersed annually to >300 members

• Op Santa Claus − gift for deployed members over holidays− Gifts delivered to 1,600 members

$13M has been received since 2006 from: • Personal contributions to SOT Fund• Proceeds from third party events• Contributions from external charities/foundations

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Support Our Troops Program

Examples:• Army Run: Generated almost $500K in funds for the MFF

and Soldier On during the past 2 years.

• Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF

• Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.

• Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF.

• Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.

• Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).

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Support Our Troops Program

• Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation

• Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $2.4M has been raised by donations from Canadians, corporations and other organizations

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Soldier On Fund

0

100

200

300

400

500

600

07/09 09/10 10/11 11/12 12/13

New participants Accumulative Total

630 Total members supported by Soldier On

As of 1 Apr 13

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Soldier On Participation

12%

26%

62%

Army

RCN

RCAF

Region Officer NCM Retired TotalNS/NFLD 9 71 5 85NB/PEI 3 28 9 40QC 8 103 14 125S ON 2 20 5 27E ON 7 126 20 153Prairies 3 29 8 40AB/NC 7 90 7 104Pacific 5 42 9 56Total 44 509 77 630

As of 1 Apr 13

• 86% Serving

• 14% Retired

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Soldier On Demographics

News:• Five Soldier On members successfully participated in the UK Help for Heroes Big Battlefield Bike Ride in UK/France• Eight Soldier On members will participate in the Nijmegen Marches for the second consecutive year• Maj Shelley Colter finished 8th in the World Powerlifting Championships finishing in 8 th place.• Capt Christian Maranda will represent Canada at the World ParaCanoe/Kayak Championship in Poland, August 2013.

As of 01 July 2013As of 01 July 2013

Canada Army RunOttawa, ON20-23 Sep 13

RCN 10KHalifax, NS18 Aug 13

Nijmegen MarchesNetherlands16-19 Jul 13

Saddle Up Soldier On VToronto, ON7-11 Oct 13

Soldier On Golf St. Andrew’s, Scotland

16-19 Jul 13

CISM AthleticsGermany

9-16 Sep 13

Soldier On Aquatics CampOttawa, ON21-27 Jul 13

Soldier On Golf CampVictoria, BC

08-14 Sep 13

Soldier On

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Offers financial assistance in the form of low interest loans and/or grants through the following programs:

Minor Disbursement Program ($33K to 194 members)*

•Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being.

•Accessed through a helping agent such as: the Chaplain, Social Work Officer, Military Family Resource Centre personnel, SISIP Financial Counselor, Veteran Affairs Canada.

Education Assistance Loan Program ($1.9M to 476 members)*

•Established to assist eligible serving members, former members and their recognized independents to obtain a post-secondary education (full-time studies).

•Loans range from $1,200 to $4,000 per year to a lifetime maximum of $16,000 per student are available.

*data based on calendar year 2012

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Canadian Forces Personnel Assistance Fund

Self Improvement Loan Program ($7.5M to 2,208 members)* • Financial assistance through small loans to assist in emergency situations such as:

compassionate travel, urgent home and car repairs, minor renovation projects, prevent financial distress situations, household purchases, education, etc.

• Loans are available from $1,000 to $5,000 in increments of $500. The maximum

Financial Distress Program ($1.1M to 154 members)* • Grants and loans when warranted by distress or other qualifying

circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.

• Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators

• Eligibility to make an application does not guarantee approval• Each request adjudicated against specific criteria before a decision is rendered

*data based on calendar year 2012

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Canadian Forces Personnel Assistance Fund

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2012, more than 700 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.

• The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

• More than 300 spots are available in 2013 for kids who meet the eligibility criteria.

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SOT Summer Camps

• Launched in January 2012• Program is available to CAF members (former and currently

serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result

• Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico

• More than 100 CAF members/families have benefited from this program

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Vacations for Veterans Program

PSP – DFIT.CA / FORCE

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Fitness training DFIT.CA

•Launched 11 Oct 2012

•Focus on fitness required for operations

•Over 20 000 CAF personnel registered

Project FORCE

• SOT programs / funds attracting significant contributions from Canadians– Individual donations of dollars and products / services– Proceeds from third party events– Contributions from events / campaigns held by charitable organizations

• e.g.: True Patriot Love, Canada Company and Wounded Warrior

• As number and complexity of events increases – There are greater demands for DND/CF Support– There is little adherence to policy provisions and– There are diminishing efforts to align with CF priorities

• Some external organizations competing with internal NPP “charities”

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NPP Outreach

Key relationship with BMO, Bank of Montreal • Personal Banking• Mortgage Plans• ABM/ATM• SOT MasterCard • Sponsorship – National and Local Programs

Canadian Defence Community Banking

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• Official discount program of the CF• Over 40,000 CF Appreciation Program cards issued• Members can save at more than 26,000 locations locally,

nationally and worldwide• Categories: Accommodations, Attractions, Entertainment,

Dining, Recreation, Services, Shops, Travel & Transportation• Two new features coming:

– On-line registration– Secure login

Visit: www.cfappreciation.ca

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CF Appreciation Program

CF R&R Club: • linked to US Armed Forces

Vacation Club

• linked to Gov Rewards and International Cruise Excursions

• Access to 3,500 accommodations in 80 Countries starting at $369 USD per week

• Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.

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CF Appreciation Program

CF R&R Club – Examples:

Visit: www.cfappreciation.ca

Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD

Barnsdale Country ClubRutland, England

7 nights/$369 USD

Wyndham Ka'eo KaiKauai, Hawaii

7 nights/$369 USD

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CF Appreciation Program

• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

Multi-phased approach• Phase 1: (Fall 2013) will launch with access to the CANEX

Loyalty Program and CF Appreciation Program

• Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.

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CFOne Card

Questions?

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