Fort Bliss Directorate of Family and Morale, Welfare and

Recreation

blissmwr.com

• Organization• Services provided to the installation• Key facility improvements• New construction to support the growth

of Fort Bliss

AGENDA

FMWR Director

NAF SupportServices

Child, Youth and School Services

ACSBusinessRecreation

•NAF Financial Management•NAF Major Construction•Private Organizations•NAF Property•Internal review•Management Controls•NAF Warehouse•Maintenance•Public Private Venture•IT

•Child Development Services •Family Child Care•School Age Services•Middle School & Teen Program •Youth Centers•Youth Sports and Fitness•Youth Education Support Services•School Liaison Services•Outreach Services•SFAC Liaison•SKIES Program•Partnership & Teen Hired Prog•Program Support Services

•Sports & Fitness•Entertainment •Auto Crafts•Biggs Park•Library•Arts and Crafts•Better Opportunities for Single Soldiers (BOSS)•Outdoor Recreation (ITR, Outdoor Adventures, RV Park)•Leisure Travel•Special Events

•Golf Operations•Food & Beverage Operations•Bowling•Restaurants•Rod and Gun Club•Lodging Svcs•Business Planning•Centennial Club

•Financial Readiness•Family Advocacy •Relocation•Mobilization & Deployment •Information & Referral•Exceptional Family Members•Employment Readiness•Installation Volunteer Prog•AFTB•Army Family Action Plan•AER•Soldier and Family Assistance Ctr•Survivor Outreach Service

• Dedicated to providing the highest possible quality of life for our Soldiers and Families

• Charged with generating a bottom line income that allows for:

- Capital purchases in support of MWR and Soldier/Family programs

- Maintaining solvency to meet operating expenses

- Providing job opportunities for family members

- Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price

- Continually cultivating a community environment

MWR’s role on the Installation

• FMWR Business Operations

- Club/Food Service - Bowling

- Lodging Services- Rod and Gun Program

• Unit Funds• Private Organizations/

Commercial Solicitations• Marketing• Coin-Operated Car Wash

(Third Party Contract) • Special Events

(Concerts, Entertainment, etc.)

• USO Liaison

Services We Provide• Army Community Service

(Soldier/Family Support)• Child, Youth and School

Services• Recreation and Sports

Programs - Auto Crafts Services - Frame Shop - Biggs Park - Swimming Pools - Outdoor Adventures

• Lock and Leave Storage Services (Third Party Contract)

• BOSS Program Liaison

• Major construction/renovations have modernized Fort Bliss FMWR

• 52-lane automated Bowling Center/state-of-the-art automatic scorers newly renovated

• Lodging at Fort Bliss • Army Strong Gym to open mid June (largest

Army Fitness Center)• The Centennial Banquet and Conference

Center (currently being renovated)• Underwood Golf Course with two 18-hole

courses

Facility Highlights

• Family Covenant Card• CYSS – Reduced fees, additional services • “The Edge”, Introductory programs for SA

and MS&T in fitness, the arts, adventures and life skills

• “Hired” – Teen Apprenticeship program, MWR

• ACS – more staff, more hours for respite care

• Discounts on Rounds of Golf and Lessons• Reduced rates for Bowling games

The Army Family Covenant

• Soldier and Family Assistance Center - One stop service to all the services a Warrior in

Transition might need. Located at ACS in Bldg. 2494• Wounded Warrior Assistance Fund

- Grants available for hardship cases - Wounded Warrior donated funds• Army Emergency Relief

Wounded Warriors Support

CAT A: Facilities authorized 100% APF Support, Mission Sustaining

CAT B: Facilities authorized both APF and NAF support, Basic Community Support

CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business Activities

FMWR Funding Categories

Category A Category B Category CArmy Community ServiceLibrariesPhysical Fitness CentersParks/Recreation CentersOutdoor Courts (Community)Sports Programs (Intramural)

Child Development ServicesYouth Services CenterSports Program (above Intramural)Craft ShopsITR – Leisure TravelSwimming PoolsArmy Lodging (Inn)RV Park

ClubsRod & Gun FacilityGolf CourseBowling Center

Future Projects

Future Projects, cont.

12 of 52Team Bliss Base Transformation Office – 915-568-5609 230800(T)June08

= MWR Unfunded

= MWR Funded

Projected EPCC SITE

Golf Clubhouse

(FY08)

Expand RV Park (FY10

YAC (11-18) (FY09)

YAC (11-18) (FY10)

CDC (0-5) (FY11)

CDC Ren (6-10)

(FY 09)

CDC (6-10) (FY09)

CDC Ren (0-5)

(FY13)

ACP

ACP

ACP

CDC (6-10) (FY10)

CDC (0-5) (FY11)

CDC (6-10) (FY11)

CDC (0-5) (FY11)

Other Community Facilities:

Physical Fitness Center (FY 08)

Community Activities Center and Outdoor Pool (FY08)

Indoor Aquatics Center (FY11)

Fire Station/MP Station (FY10)

Warrior Zone (FY10)

USO Facility

Multi-Purpose Fields (FY11) UFR

2-Four Field Softball Complex (FY 11) UFR

Future RCI Housing

Development

ACP

Tank Trail Underpass

ACP

ACP

MWR Customer Service ProgramsFacility ChecksFacility checks are done by Marketing Staff bi monthly to checkcleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude.

ICE Comment Cards The Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities.

Mystery ShopperMystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please call 568-6078.

Customer Service Training Programs include “Telephone Doctor”, Operation Excellence and others.

Let us know how we’re doing!