more than micro - designing learning that fits
TRANSCRIPT
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MoreThanMicroDESIGNINGLEARNINGTHATFITS
#DevLearnPexels
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JDDillonPrincipalLearningStrategist,Axonify
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Whatismicrolearning?
@JD_Dillon
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@JD_DillonMicrolearning is getting A LOT of industry attention lately – both good and bad.
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CharacterspropertyofDisney @JD_Dillon
L&D pros can get distracted by the latest + greatest. And who can blame them?
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Social
Mobile
Gamification
Data
Video
BrainScience Microlearning@JD_Dillon
Unfortunately, we often fail to find the value of an existing tactic before moving on to the next trend.
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Whymicrolearning?Whynow?
@JD_Dillon
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@JD_DillonPixabay
We’re at an intersection of workplace forces that have enabled the microlearning discussion.
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TheModernEmployee
Bersin Research Bulletin, Meet the Modern LearnerNovember 26, 2014 Pexels @JD_Dillon
The workplace has evolved, but our ability to support it hasn’t kept pace.
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@JD_Dillon
We’re finally starting to pay attention to the science of learning, including the realities of human memory.
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@JD_DillonPexels
Tech is now providing employees with more choices for development – often away from L&D.
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LearningatHOME LearningatWORK
Pexels @JD_Dillon
There is a growing gap between how we learn and solve problems at home vs at work.
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CharacterspropertyofWarnerBros @JD_DillonPexels
We know we can’t keep up with the pace of modern business using antiquated tactics.
L&D
Business
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Whatismicrolearning?
@JD_Dillon
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@JD_DillonPexels
Microlearning isn’t new! It’s a re-imagination of how we support people.
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Microlearningis
learningthatFITS.
@JD_Dillon
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@JD_DillonPexels
L&D can be more supportive if we bring resources + opportunities to employees, not force them to come to us (like pizza).
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BusinessGoals
EmployeeNeeds
HumanCapability
ContextofWork
MeaningfulData
EstablishedBehaviors
AvailableResources
@JD_DillonPexels
WhatdoesFITmeanwhenitcomestoworkplacelearning?
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Reinforcement
Pulse
Analytics
Motivation Coaching
SharedExperience
CommunityofKnowledge
TrainingActivities
OnlineContent
Messaging
KnowledgeGrowth
BusinessResults
ContinuousLearningExperience
@JD_DillonThese principles can enable a continuous learning experience that FITS the employee.
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Howdoyoubuildcontentthatalignsto
rightfitprinciples?
@JD_Dillon
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@JD_DillonPexels
First, L&D must recognize that we have MANY more options beyond courses.
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@JD_DillonPexels
We must apply the right solution to solve the right problem within the employees’ context.
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Second, we must agree to focus on only NEED to know information and not overwhelm our employees’ ability to retain – even if the SMEs think everything must be covered.
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CONTENT KNOW DO OUTCOME
Audience
Context|Criticality|Complexity|Timeliness@JD_Dillon
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Unstructured
Structured
AvailabilitytoEmployee
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTrainingContext
Criticality
Complexity
Timeliness
@JD_Dillon
Modernframeworkforlearning
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Forexample…
Anapparelretailerwantstodecreaseit’sstoreshrinkrate,includingemployeeandcustomertheft.
@JD_DillonPexels
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CONTENT Storepolicies+commontheftindicators
Identifyandreportpotentialtheft
ReducedShrink
RetailAssociates
Context|Criticality|Complexity|Timeliness@JD_Dillon
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Unstructured
Structured
AvailabilitytoEmployee
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining
Policyavailable
Contactoptions
Burstreinforcement
@JD_Dillon
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@JD_Dillon
Buy-In
Understanding
Motivation
Skills
Technology
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Microlearningisn’tasmuchastrategyasitisamindset.
@JD_Dillon
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CONTENT KNOW DO OUTCOME
@JD_Dillon
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It’saboutFOCUS,notduration
It’saboutOUTCOMES,notcontent
It’saboutCONTEXT,notdevices
It’saboutSUPPORT,notcourses
It’saboutVALUE,notvolume
It’saboutSCIENCE,notcompletions
@JD_Dillon
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BEWARE THE HYPE.
@JD_DillonPexels
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“Itwillstressourdesignprinciples,forceustorefinecontent,andgiveustheopportunitytogetclosertoemployees’needs.Wecannowproducecontentthatimmediatelyteacheswhatweneedtoknow,thatinsertsitselfatthetimeofneed,andissointerestingthatwerememberitafteronlyafewminutes.”
JoshBersinPrincipal&FounderBersinbyDeloitte
@JD_Dillon
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Aright-fitapproachtransformslearningintoanagilebusinessstrategy.
@JD_Dillon
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CharacterspropertyofWarnerBros @JD_DillonPexels
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www.slideshare.net/JDDillon
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resources.axonify.com/microlearning
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DESIGNINGLEARNINGTHATFITS#DevLearnPexels
MoreThanMicro