moving communication forward: internet voice and video in libraries
DESCRIPTION
Presentation given at the Coalition for Networked Information 2007 Fall Task Force Meeting in Washington, D.C..TRANSCRIPT
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vv ddiiOhio University Libraries
InternetInternetVoice andVoice andVideoVideo inin
LibrariesLibraries
Char BoothChar Booth CNI Fall Task Force 2007CNI Fall Task Force 2007
Moving Communication Forward:Moving Communication Forward:
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Outline
• VoIP/IM as Disruptive Technology
• Applications in higher education
• OU Skype reference pilot
• Viability of Internet voice and video
library services
• Questions and considerations
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Evolution of E-Reference
Chat
IM
Voice/Video over IP/IM
Plugoo Meebo
Skype
AIM
G-Talk
ichat
msn
yahoo
jabber
trillian
questionpoint
groopz
LSSI
Web-based IM
Multiprotocol IM
Pidgin
TokBox
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
wikis
Virtual Worlds
Web calling File Sharing
Blogs
SociAL Networking
Mobile Internet
podcasts
Disruptive Technologies
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Variations on Web Calling
Examples: Gtalk,Meebo
Growing presence insocial networks
Multiprotocolprograms
Application:Reference
Example: TokBox
Embeddable in anywebpage
No user accountrequired
Application:Reference
Video/VoiceWidgets
Example: Skype, wengo
Free or inexpensiveweb calling
Customizable
Application:Reference, DistanceLearning
Examples: DimDim,Macromedia Breeze
Replaces ExpensivevideoconferencingEquipment
Application:Distance learningand professionaldevelopment
Browser-BasedWeb Telephony
Application-BasedWeb Telephony
WebConferencing
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Preferred Client - Skype
Reliable P2P Connection
Free between Skype users
Video or non-video calls
Saves history
Allows chat/ call holding/conference calls
Mac-PC compatible
Popular and customizable
Third-Party Extras
Many calling features
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Skype in Higher Education
• Dramatically reduces costs of local
and international calling• Scholarly communication
• International and distance Students
• Flexible learning tool• Language learning
• Classroom collaboration
•Data transfer and Vodcasting
•Security concerns on some campuses
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Preferences
text chat
millions ofusers online
contact list
event historypresence data
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Reference Desk
Test Location
CurrentLocation
Video Kiosk Pilot
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Test Configuration
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Reconfigured Kiosk
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Extending V-Ref Staff
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Skype A Librarian
Call-In Service
Staffed 24/5
Faculty andinternationalstudent use
Voice, video,and text
Send andreceive files
growing userbase
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Remote Kiosks
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Interacting via Video
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Interacting via Video
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Interacting via Video
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Program Evaluation
• The “what is that?” factor• Appropriate signage
• Staff orientation
• The “everyone’s looking at me” effect• Open connection “exposes” librarians
• Location and configuration important
• Kiosks promising for branches and
afterhours service• Referrals and communication between service
points
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Viability of Video Kiosks
• Location and necessity are key - how
close is an alternative service point?
• Eye contact is technically impossible
• “Seamless” service - multiple
functionality is an incentive
• Patron reaction mixed but promising - is
video ahead of its time?
• Technical issues affect service quality
• Call-in service requires fewer resources
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
IL Instruction to Ghana
Web Calling and Distance Ed
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Web Conferencing - DimDim
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Remote presentation to the Futureof Libraries Conference
Desktop Sharing - Yugma
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Web Calling in Social Networks
Facebookand MySpaceapplications
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Recent Programming
• University of Canterbury library week
webchat and usability testing
• Toledo public libraries kiosks
• San Francisco State University
Libraries kiosks
• Tokbox a librarian
• Skype reference in the MLIS curriculum
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Considerations
• Audience and Service Type
• external call-in service
• Embedded Talk Widget
• dedicated service point
• Staffing Model - hours/rotation
• System Triage - call failure, etc.
• Equipment Costs
• Security and Bandwidth
• Social Viability of Technology
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iivv ddCHAR BOOTH | CNI | Fall 2007
Ohio University Libraries
Questions?
[email protected] infomational.wordpress.com
Reference and Instruction LibrarianOhio University Libraries