mr. manoj kumar, head it, hmel and mr. gyan prakash ... · mr. manoj kumar, head it, hmel and mr....

SAP Customer Success Story – HMEL

SAP User Groups - Knowledge Sharing Sessions Mr. Manoj Kumar, Head IT, HMEL and Mr. Gyan Prakash, Deputy Manager IT, HMEL

December, 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer

Agenda

Welcome

About HMEL

Success Story by HMEL

ES consumptions by HMEL + Benefits Accrued

Plans 2017

Summary


SAP Support Reference Program : SAP Customer Success Story Program

Welcome

Welcome

SAP Believes You – Our Customer – Tells Our Story Best

The experience of our customers as a technology leader is an important source of information to us, and also to our entire

ecosystem. We invite customers to enhance there partnership with SAP by becoming one of our reference customers. Testify

on behalf of SAP and showcase how there business is succeeding using SAP service and support offerings.

• Communicate the value of SAP Support

In a way that resonates with other customers by illustrating how you have benefited from your collaboration with SAP

• Showcase our customers achievements

Helping ground discussions of features, benefits and the latest innovations – helping other customers better understand

the ways SAP can help them improve their operations and grow their business


SAP Support Reference Program The Power of Collaborating with SAP

SAP Collaborates with its customers through various support programs and enables its customers to realize value through its

offerings , through successful collaboration customers have achieved some of below benefits -

Create business value for their organization through strategic use of SAP solutions/services ,

Transformed key processes to enhance business flexibility, improve productivity, and support the strategic direction of

their organization

reduce complexity or cost of IT and align IT with business strategy.

David

Roberts –

Under

Armour

“Being a reference customer has been fantastic.

It affords us an opportunity to share our successes and our

learnings with many other customers who are probably facing the

same business challenges that we face.”


Agenda

Welcome

About HMEL


ES consumptions by HMEL + benefits accrued

Plans 2017

Summary


Manoj Kumar

HPCL-Mittal Energy Limited (HMEL) is a joint venture between Hindustan Petroleum

Corporation Limited (HPCL) and Mittal Energy Investment Pvt Ltd, Singapore - Lakshmi N

Mittal Group Company. The land mark public-private partnership company has built the 9

MMTPA Guru Gobind Singh Refinery.

Introduction

SAP ECC 6 EHP 7 , SAP PI , SAP BIW , SAP SRM ,SAP ESS/MSS Portal , SAP Fiori , SAP

EHS , SAP Solution Manager ,SAP GRC , SAP MII .

SAP Landscape Hardware Refresh , SAP HANA Migration , SAP SSO Implementation

Organizational

Summary

SAP Landscape

Focus SAP

Areas

Introduction & Business Overview….


Awards & Recognition

SAP ACE Awards (2012) : Best run implementation in HR and Sourcing &

Procurement

SAP ACE Award (2013) : Excellence in Green Initiatives and

Sustainability in SAP Environment, Health and Safety module

SAP Customer COE Award(2014) : In the “Innovation” category

SAP ACE award (2016) : Operational Excellence in implementing

Manufacturing Intelligence Integration


1st page of success story


Introduction & Business Overview….


ES Entitlements Consumed

Customer code optimization to optimize expensive coding (CQC BPPO)

SQL Tuning + assessment of technical monitoring/ administration practices (CQC TPO)

Analysis of business data to identify process bottlenecks sliced and diced by data types/

regions/ plans….. (CQC BPA/M)

Leverage SAP support effectively during critical situations (MCS)

Team enablement/ Best Practices using ES academy (EGI and MTE)


SAP CQC Business Process Performance Optimization(BW) Benefit Accrued

High runtime of DTP for Finance Account Receivable info cube.

Impact : Data Load was taking 6.5 hours impacted on data availability for reporting.

Benefit : Runtime reduce by 30 %, reports were available within the specified time lines.

High runtime of DTP for Plant Maintained Info Package

Impact : Data Load was taking 11 hours impacted on data availability for reporting.

Benefit : Runtime reduce drastically low, reports were available within the specified time lines.

Issue 1 : High

runtime of DTP

Issue 2 : High

runtime of DTP

High runtime DSO activation of Fund Management Cube.

Impact :Delayed data availability for Business Planning and consolidation

Benefit : Activation achieved

Issue 3 : High

Runtime in DSO

activation


SAP Technical Performance Optimization Database Session Benefit Accrued

Database

Administration

Issue : Size of Online Redo Logs too small

Benefit : Improved system performance faster data commit on DB

Issue : Indexes with Names not starting with Table Name

Benefit : Adhere to best practices.

Issue : Memory Parameters Suggestion

Benefit : Optimal use of hardware configuration.


SAP Continuous Quality Check : Business Process Analysis Benefit Accrued

Finance

Business Process CQC

Plant Maintenance

Procure to Pay

Order to Cash


ES Academy- MTE & EGI

Data Volume Management Guide for SAP Business Suite Best Practices

Solution Manager ITSM ( Incident and Problem Management )

Solution Manager Change Request Management (CHARM ))

Solution Manager Technical Monitoring

Expert Guided

Implementations

Solution Manager Data volume Management (DVM)

End User Experience Monitoring , reporting and analysis

Business Process Analytics and Improvement

Guided Self

Services

Solution Manager Config. Validation

Solution Manager Template Management

Transport Execution Analysis (TEA)

Meet the Expert /

Recordings


Service Plan for HMEL - 2017

SAP technical verification of go-live readiness for GST EHP patch prerequisite

preparation (CQC GLS)

Empowerment of core team for SAP HANA migration (SAP HANA Value map)

Data volume Management services to avoid/delete/archive unwanted data for

ERP system (CQC DVM)

To avoid technical risk during the OS/ DB migration (CQC OS/DB migration

check)

SAP technical verification of go-live readiness for HANA migration to avoid

the technical issue’s and performance issue for the HANA go-live.(CQC Go-

Live Support)

Get CCOE Re-Certified by end of 2017


Agenda

Welcome

About HMEL


ES consumptions by HMEL + benefits accrued

Plans 2017

Summary


Continuous Quality Checks

Mission Critical Support

Empowerment and

Collaboration

Innovation & Value Realization

SAP Enterprise Support

SAP Enterprise Support for On-Premise Solutions The basis for customer success

Operate better

to simplify operations and prepare your

landscape for future innovations

Innovate better

to accelerate the adoption of innovations

with minimal business disruption

Implement better

to achieve faster time-to-value and set

the course for successful operations

Customer

Thank you


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mr. manoj kumar, head it, hmel and mr. gyan prakash ... · mr. manoj kumar, head it, hmel and mr....

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