mtac mail irregularity feedback workgroup mtac presentation february 6, 2003
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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP
MTAC PresentationFebruary 6, 2003
MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP
POSTAL CO-CHAIR PATRICK KILLEENINDUSTRY CO-CHAIR JOYCE MCGARVY
DESIRED OUTCOME
Implement Web Enabled Continuous ProcessImprovement Capability
– Identify; Issues Impacting Efficient Mail Processing of Business Mailings
– Inform; Process Owners of Identified Impacts
– Improve; Through Information Management and Reporting
DESIRED OUTCOME
Business Capability To:
– Identify; Via Web 3749 Process – Mailing Identity (Preparer/Owner), Details of Problems, and Processing Impacts
– Inform; the Mail Owners, Mail Preparers, and USPS Business Process Owners – Via the Internet (Web Reports), Messaging, and System to System Interfaces
– Improve; Through Data Analysis, Information Management, and Continuous Feedback
LAST STATUS
As a Result of the Pilot Tests The Following Improvements Will Be Implemented:
– Improved Data Collection Process
– Improved Data Entry Interface
– Issue Status Tracking and Customer Contact for Resolution Interface for the Business Mail Entry Unit (BMEU)
– A Data Exchange Interface Between PostalOne! and the Business Service Network (BSN)
CURRENT STATUS
Data Collection and Data Entry
– Developed a Data Collection Process that Facilitates the Improved Data Entry Interface
Issue Status and Resolution Management
– Developed BMEU Issue Status Tracking and Customer Contact Interface
PostalOne! / BSN Data Exchange
– System to System Data Exchange Developed and Tested
OBSTACLES
Business Process
– Identity;
Mailing Identification; Need Process to Accurately Identify the Owner & Preparer
– Inform;
Mailer Notification; Who Gets Notified and When
Identification of Urgency and Magnitude of the Problem
Challenges
Technical Process
– Identity;
Implement intelligent mail capabilities
– Improve;
Implement mobile data collection and RF infrastructure
TIMELINE
• Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002)
• A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November.
• Expanded Pilot Test To Begin Jan 2003
• National Implementation June 2003
Report Card
Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002) A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November.
Expanded Pilot Test To Begin Jan 2003
This is rescheduled to early Mar 2003
National Implementation June 2003
New IBSN implementation June 2003 – possible impacts here
QUESTIONS ?