DatasheetIBM Maintenance and Technical Support Services

IBM Maintenance for Multi-Vendor ProductsSingle point of support for all your IT hardware

IBM has supported other manufacturers’ products for over 20 years. With approximately 50 percent of our service calls for non-IBM products, our breadth and depth of skill ensures the same high levels of service quality for all products.

IBM uses a common approach to service provision irrespective of the original equipment manufacturer (OEM) and in support of this we have developed our own tools to provide remote proactive service on OEM servers.

Our aim is to provide you with a single-source for your IT maintenance which enables you to speed problem isolation and resolution, whilst meeting demanding service level commitments.

By taking advantage of our maintenance services in a diverse IT environment you get more consistent service levels and a single view of support across your estate, without the time and expense of managing multiple vendors and contracts to achieve the same end result. As well as great service, simplified contracting processes, consistent service level performance and a single point of accountability, our prices are usually cheaper than the OEM’s.

We provide a range of multi-vendor maintenance support options on many manufacturers’ equipment, such as Juniper, Sun Microsystems, HP, Dell, Motorola, EMC and STK.

Highlights

• IBMserviceonnon-IBMproducts

• SinglepointofownershipforIThardwareproblems

• Competitiveprices,savingyoumoneyonthemanufacturer’sownprice

• SameservicelevelsandcontracttermsasforIBMproducts

• Onecontractformultiplevendors/platforms

• Supportformajorvendorproducts,includingHP/Compaq,Dell,Sun,CisCoandothers.

DatasheetIBM Maintenance and Technical Support Services

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IBM United Kingdom PO Box 41 North Harbour Portsmouth Hampshire PO6 3AU.

Produced in the United Kingdom November 2011 All Rights Reserved

IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: ibm.com/legal/copytrade.shtml.

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Other product, company or service names may be trademarks or service marks of others.

References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.

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Support for your Sun servers • Hardware maintenance for a wide range of Sun servers including:

– Sunblades, Ultras, Sparcstations, Nectra, Sunfire – Entry Level V125 – V445 range – Sun Mid-Range V690 – V890 – Sun UNIX® up to E25K

• Flexible contract model (not restricted to prepaid 12-month contracts)

• Same Business Day and Next Business Day service levels as standard, plus a variety of service hours

• Highly Competitive Offering for equipment where the environments are stable and there is no need to upgrade the firmware.

Support for your x86 servers• Hardware maintenance for a wide range of non-IBM x86 servers

including: – HP x86 Servers – Proliant ML, DL, C and P class Blades

– Dell Poweredge Servers• Access to technical expertise on HP, Compaq and Dell equipment• Cost effective alternative to the OEM’s support• Remote technical support model which means that around

40 percent of problems are resolved quickly, without the need for on-site support

• Comprehensive Operating System Support available, including Microsoft®, Linux® and VMware.

Support for your CiSCo Network• Hardware maintenance for CISCO Networking products, including

CISCO Telepresence• CISCO manufacturing and IOS support embedded in the

support solution• Highly competitive pricing when compared to OEM Support• Trusted IBM Customer Engineers providing service to CISCO’s own

maintenance clients• Global Alliance between IBM and CISCO, providing joint client

support for over 10 years• Additional support services available, including IBM Support Line

for CISCO and IBM Network Assist• Audits of your networking inventory available.

For more informationPlease contact your IBM Business Partner or IBM Sales Representative.

Visit:

ibm.com/services/maintenance