MUNIS Platform Migration Project

WELCOME

Agenda

Tyler Cloud Overview02/28/11

Munis Cloud

• Customers’ Applications and Data are stored in the Munis Data Center

• Access Munis through the internet - No Servers Required• All Hardware & Software Maintenance, Upgrades, and

Backups are performed by Munis• No Change to the End-User

– Same Interface– Same Functionality

• Guaranteed Service Levels• Cloud provides problem avoidance with built-in disaster

recovery• Off Site backup centers• VPN connection ensures data security / Unlimited client

VPNs• State of the art data center with dedicated operations staff

• No single point of failure – redundant power sources, IP connections, routers, firewalls, etc...

High Quality Premium Service

• Hardware and Technical Expertise Spread over many clients, which provides a higher level of quality that cannot be cost justified by any one client. Cloud Data Center Staff Dedicated to Pro-active Problem Avoidance as Opposed to Problem Resolution

• Experienced and Dedicated StaffMUNIS Cloud acts as an extension of your IT Staff; frees up resources to work on strategic initiatives. Perfect for clients with limited or external resources.

• Focuses on Individual Needs• Reinvestement in HW and Staff are made by Tyler

MUNIS Application complexity is growing fast. We keep up with technology trends and software requirements….so you don’t have to….lower cost of ownership.

• We continually are educated to keep currentNo need to keep up with application specific training and technology changes

Client Cited Cloud Benefits

• Fewer Problems or Issues• Out of Sight and Out of Mind• Always Up to Date with Application and

Technology• Extension of District’s IT Staff• Partnership of Resources• Technical Consulting Services• Stability and Security at its best

KDE Specific Hardware Configuration

Storage• Built around IBM 2812-A14 XIV Storage System• Configured with 27TB of active disk storage space• Accessed via two Brocade 5300 Fiber Switches• Each switch is configured with 48 independent 8 GB ports• Each physical server has a minimum of two fiber connection

KDE Specific Hardware Configuration

Servers• Dedicated Dell “R” Series rack servers (Dell R810 & R815) • Dedicated SQL Server 2008 R2 Enterprise servers• SQL servers are clustered for High Availability • Live databases on separate instances from test & train• For each clustered pair – dedicated DR server in Boston• All application servers on virtual machine clusters

KDE Specific Hardware Configuration

Networking• Datacenter has 3 internet connections through 2 providers • Time Warner lines are 2 dedicated 20 MB fiber connections

that come into the building from 2 totally diverse paths to 2 Cisco 7201 routers

• The Qwest line is a full 45 MB T3 that terminates on a Cisco 3845 router

• The routers run the Gateway Load Balancing protocol to utilize all 3 lines in a high availability model

KDE Specific Hardware Configuration

Networking (continued)• Firewalls are 2 Nokia IP 390’s in high availability config• IPSEC tunnels are terminated on 2 Cisco ASA 5520’s • 2 Juniper 4500’s configured in a high availability model for

access to the application servers from remote locations• Cisco 3750 stackable GIG switches• Each device uses a port channel and the port channel is

across multiple switches to provide redundancy and failover capabilities throughout the network.

KDE Specific Hardware Configuration

Backup • Archive all live databases nightly to Boston DR center and

to tape repository for long-term storage• Long-term storage done via Exabyte LTO-3 400 gigabyte

drives and stored in a secure off-site vault• non-catastrophic backups utilizes two I365 EVault

subsystems

KDE Specific Hardware Configuration

Power • 2 independent premise power sources in the Falmouth Data

Center• All major devices have two power supplies (one on each

source)• Primary supply is backed by a no-break UPS• Backed by an on-site emergency diesel generator capable

of sustaining full load for 48 hours without refueling• We have a preferred customer 24-hour fuel delivery contact

with a local distributor

Summary – key items

• In Tyler hosted environment – districts protected by SLA for uptime and availability

• Hosted environment provides an easy SSL VPN option for at home / coffee shop access

• Districts still own their data – Tyler just provides hosting• Tyler hosted environment has a 11 year proven track record• Tyler continually invests in the datacenter infrastructure• Conversion process is a proven process• Tyler is committed to the success of this project!

MUNIS Platform Migration Project

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MUNIS Platform Migration Project

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