Marco Castillo www.linkedin.com/in/marcovcastillo/en

M: 469-426-4374 mvcast@icloud.com

Professional Summary

An international leader in freight transportation management, aviation, logistics, multi-modal transportation, and telecommu-nications industries with strong experience in import and export trade compliance, managing and organizing Aviation and Logistics for Airlines, major international manufacturing companies, as well as start-ups. Trilingual: English, Spanish, and Por-tuguese.

Extensive hands-on in Aviation, route economics, route planning and capacity management, sales and operations. An expert on export/import trade compliance management, distribution and Supply Chain process optimization, strategic planning and execution, contract negotiations and closing. Skilled in establishing contract terms with global logistics service vendors. Experienced in the implementation of business plans, managing, training & evangelizing cross functional teams.

Extremely comfortable with incorporating new technology. Experienced in SAP, MRP, WMS, TRITON, and other legacy systems as well as eCommerce and CRM platforms. Highly knowledgeable of SEO, SEM, Social Media, Salesforce and other internet marketing tools, Web Development (WP) and design tools. Proficient in Microsoft and Mac OS presentation formats.

Experience

Director, Digital Innovation and Business Development Mundo World Inc.- April 2013 - Present

Omni-Channel and Instant Gratification eCommerce strategy, order fulfillment and transportation solutions for retailers and end users. Focusing on digital-first philosophy taking 360-degree approach helping merchants to maximize theirs sales opportunities by increasing their brand exposure and customer engagement via online and offline venues. Designing, planning and developing a new platform solution to provide expedited local 4 hour Same-Day delivery service in the US and a 5 day worldwide door-to-door service.

President - Co-founder Sierra Cargo Network LLC. DBA Airstar Aviation, September 2007 – April 2013 (5 years 8 months)

• Bid for and was awarded cargo carrier and passenger agency representations for Arrow Cargo, Caribbean Airlines, Panama Airways, Aerolineas Argentinas, Centurion, Avianca, Bringer, Leader Jet, and Aerounion, Pan American Airways

• Opened representation offices in Dallas, Houston, Los Angeles, San Francisco for prospecting, selling, and offering post-sale support and customer service solutions to 400 + accounts.

• Produced an average of 4.4 M kilos and over 7M USD Revenue a year.• Directed Aviation consulting activities for Strategic Market Positioning for Panama Airways, Panama.• Developed business plans, financial propositions, import/export compliance framework, best equipment, and niche routes

to position assets for the first Panamanian All Cargo, Latin American carrier.• Consulted on a project to establish Panama’s Tocumen Airport and the Seaport as an Air/Sea Gateway to Latin America to

coincide with the 2014 Panama Canal Expansion. • Represented, marketed and articulated Panama Airways services to other international Aviation partners, vendors, in-

vestors, and Airport Authorities throughout the US and Latin America.

Regional Charter, Customer Experience Reservations (CER) Mgr. Arrow Cargo Airlines. - December 2004 – September 2007 (2 years 9 months)

• Audited, proposed, re-designed, and implemented new SOP for Charters Operations. • Monitored updates in regulations, changed procedures and scheduled employees training on ever changing of Denied Par-

ties List, TSA/IAC, IATA compliance regulations.• Improved communication and operational flows between Flight Ops, Flight Scheduling, Finance and vendors.• Achieved Charter sales of 8.1M by 2005. 35% Revenue increase from previous year.• From 2005 to 2007, developed the strategy for the CER group and executed on organization transformation strategies in

the Costumer Experience and Reservations Division by hiring and mentoring new qualified employees.• To complement these organizational changes, lead a team of IT and programmers in process optimization to improve func-

tionality in Reservations. Added a CRM system and integrated these two with a WMS system to help users offer an impro-ved Customer Experience and to offer management a solution to get Real-time Data Analytics access on capacity load planing by flight and be able to manage assets more efficiently. Ultimately, gained visibility to inventory management.

Director of Operations and Sales Tropical Key, Inc. - 2000 – 2004 (4 years)

• Directed and optimized product life-cycle including reverse logistics functions. • Increases revenues by 85% in the first year by adding four new product lines to the portfolio while reducing material and

logistics cost by 30%.• Proposed the purchase of capital equipment and information systems to support the sales, operations automation and

ramp up of production.• Designed and implemented a B2B and B2C online market (docksidemarket.com) to complement offline sales.• Develop Drop-Ship program and selected, managed and measured pricing and service performance of national and in-

ternational expedited delivery vendors.

Distribution & Export Control Officer, Americas Region Philips Consumer Communications/Lucent Technologies. - 1997 – 2000 (3 years)

• PCC Export Control Officer, responsible for maintaining and updating corporate SOP, ECCN product classification, employ-ee training. Experienced in using GTS system, managing Custom Brokers and their POA assignment. Main contact and subject matter expert for Trade related regulations with internal and external teams; Legal, Distribution, 3PL, and the moni-toring export control policies of personnel transfers to new international locations.

• P&L responsibility with a $13M logistics and supply chain budget• Managed a multi-national and cross-functional team in the USA, Mexico, and Latin America supporting a $2.5B company.• Created Bid proposals, selected and managed a global vendor infrastructure for distribution and import/export operations

for three (3) Lines of Business (LOBs) corded, wireless & paging• Consolidated a USD$8M a year wireless operation supporting 3 independent sites into a one-roof operation reducing cost

by USD$6.2M a year.• Developed criteria and negotiated contracts with 3/4PL transportation and distribution vendors to establish operational

infrastructure for international import/export, purchasing, repair/service reverse, parts/components and finished products.• Reduced cycle times of finished products to domestic Distributors, Retailers, and Operators from 5 days to 3.5 days. and

international fulfillment orders to Latin America from 7 to 4 days.• Obtained NAFTA and other Latin American regional FTA certifications for Telecom products. Implemented Maquiladora

administration compliance and distribution program in Mexico.• Managed successfully the initial and the final transfer of capital assets, raw materials, and product inventory valued at USD

$78M.

Motorola Latin America and Caribbean Program Manager Circle International, Inc. - 1994 – 1997 (3 years)

• Global Account and Project Manager responsible for process flow optimization, Air import/export, and international distrib-ution of Motorola Paging and Wireless finished products in the US, Europe and Puerto Rico.

• Collaborated in sales and operations with other local and overseas stations to gain additional account business.• Active Team Leader that participated from the inception to the development of Motorola as a Global account that became a

revenue producing operation that generated earnings of  approximately $25 million annually • Optimized Motorola supply chain and international order fulfillment by reducing delivery cycle time to Latin America from 9

days to 4 days.

Air Traffic Manager International Shipping Corporation. - 1989 – 1993 (4 years)

Managed import/export operations and materials handling/inventory controls for top 10 accounts totaling 3500 line items and $4 million in revenue. Many accounts dealt with JIT perishable products from Latin America and were distributed to European points of sale.

Education: Miami Dade College 1987-1989

Referrals: Provided upon request

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Marco Castillo www.linkedin.com/in/marcovcastillo/en

M: 469-426-4374 mvcast@icloud.com