Mohamed Magdy Mohamed Ali3A Dr.Mahmoud Ibrahim St, Nasr City.

Cairo, Egypt.Mobile: +201115001123

Email Address: Momedali0@gmail.com

Working Experience Jumia services Egypt as a supervisor for QC & reverse logistics team of

15 agent in different hubsMain tasks:• Manage 2 different functions• Quality Check team - 5 Members perform technical and physical quality check on the returned products.• Reverse Logistics Team – 10 Members perform reverse logistics operations• Coordination between several departments to maintain high level of after sales service, including customer service, purchasing, finance, 3PL, and own fleet for executing customers’ returns and refunds and replacements in the shortest SLA .• Optimize the reverse logistics operations by developing and implementing tactics to optimize the reverse logistics operations.• Develop continuously value added services to enhance the after sale service experience and create additional sources of revenue to offset the after sale service operating cost• Track Service time compliance on a daily basis.• Manage effectively and timely all transportation from drop points to the service hub and from the service hub back to the drop points.• Ensure goods are returned timely to the vendors within the agreed SLA to avoid any penalties due to late returns.

Jumia services Egypt as a Senior Aftersales from April 2015 till December 2015

Main tasks:o Accomplishes warehouse and organization mission by completing related results as neededo Quarantine Managemento Performance Managemento Technical Quality Check Managemento Returns to Vendors Managemento Seller Fulfilment to Vendors Managemento Logistics & Warehouse Managemento Technical Quality Check Management

Jumia services Egypt as an aftersales specialist from April 2014 till April 2015

Main tasks:o Warehouse specialist ( aftersales Team ) o Working in reverse logistics to return rejected orders from the customers to the suppliers o Working with the couriers to make run sheets for the orders which get out from the suppliers to the customers directly o QC items before going to the customers o working on the returned items from customers to QC it and make report for QC failed items

Teleperformance (Expedia.ca) as Travel Agent from June 2011 till November 2013.

Main Tasks:

o Working on sabre ticketing system for all flights exchanges ,schedule changes , and cancellation .

o Researching travel options & presenting the best deals in terms of requirements.

o Ensure all bookings & reservations are processed accurately.

o Responding to all phone enquiries promptly, courteously and in a friendly manner.

o Building strong relationships with clients.

Wasla Contact Center. (From July 2009 till April 2011) Quality Assurance Manager

Wasla Contact Center as a sales representative. (From September 2007 till April 2008)

-Amecho Tech as a sales representative. (From January 2007 Till April 2007)

Summer Training as a Customer Service in CIB bank for 1 month (From August 2007 till September 2007)

Language Skills Arabic: Mother Tongue English: Excellent Spoken and Written German: Fair

Personal Profile Date of Birth: 26th of January 1989

Nationality: Egyptian

Birth Place: Cairo

Marital status: Single

Army status: Done

Education and Qualifications University Graduation Graduated From Faculty of Commerce , English Section , Benha University

Year of Graduation: July 2010

Grade: Fair

High School Graduation Graduated from St.Peter Language School Degree: American Diploma.

Year of graduation: 2006

Grade: 90%