MyPatientCare/ReadyFill

MyPatientCare/ReadyFillPresented By:SarahDavePrestonTodd

What is ReadyFill?

CriteriaTwo types of ReadyFill Criteria:Scripts the system will prompt onScripts that can be enrolled via the View all screen

CriteriaThe View All screen uses the following criteriaDesignated Therapeutic Classes (the class that prompt the enrollment screen)Days of supply is greater than20 and less than 181Prescription was written with refillsEligible Third Party planThe patient has not un-enrolled from the program

When may we enroll eligible prescriptions?ReadyFill enrollment screenData entry of new scriptsProcessing refill requestsGenerating off old scriptsEditing prescriptionsAdherence calls

Benefit to PatientReadyFill automatically refills your prescription each month when you need them, and youll receive an automated call letting you know your refill is readyThe program saves time and provides peace of mind, since you dont have to request a refill or keep track of when your refill is dueAnd well contact your doctor when you run out of refills

How ReadyFill works

ReadyFill full effectsWeCareAdherence outreachQueue

Competition

CompetitionWhat are they doing the sameWhat are they doing different

Test Store Level KnowledgeWhat areas are opportunities? What areas are strengths?Regional Survey!

SurveyOn a scale of 1-5 with 5 being the time consuming, how time consuming adherence outreach calls during the weekend? How many technician adherence calls is your store asked to make per week?

Results Question 1

SurveyWhat is your stores ReadyFill enrollment?

Results Question 2

SurveyAre you aware that the amount of adherence outreach calls decreases as ReadyFill enrollment increases?

Results Question 3

SurveyAre your technicians that make that calls subsequently asking those patients called upon to enroll in RF?

Results Question 4

SurveyAre you aware that there is a metric that measures how many people you enroll in ReadyFill from PCQ calls?

Results Question 5

Results ContinuedWhat did we learn from survey?

Regional emailReadyFill (RF) Best Practices:1.) Find the ReadyFill Took Kit on Rx Net by following these steps:- Log on to Rx Net-Click "Operational Items" on the left hand side of the page-Click "Patient Care Programs" -Click "ReadyFill Support PageThis tool kit provides information on how to enroll patients, conversations to have with patients, and any questions you may have regarding the RF program.

Regional email2.) RF should always be offered during the PCI Patient Outreach Calls (PCQ calls)-PCQ calls are made every week, starting on Saturday and continuing through the following Friday. These calls can be tedious and time consuming. Your BEST TECHNICIANS should be making these calls. These calls are beneficial to your patients because it keeps them on their therapy (while also keeping your script count up)-RF should always be offered and inputted into the patient profile upon patient consent-Many people forget to enroll PCQ patients into RF. By enrolling these people in RF, it helps to decrease your amount of PCQ calls overtime. It also boosts your RF score and your prescription count!! It is an all around WIN. If you have to make these calls anyway, you may as well do it right!

Regional Email3.) There is actually a metric that measures how many people you enroll from RF from the PCQ calls:-DIRECTIONS TO FIND THE REPORTInside the MyPatient Outcomes-From the PortalGo to the Pharmacy Advisor -page 2-Under the Adherence Section-Under Tech Outreach Calls[% of eligible Rx rolled in ReadyFill]** this is the percent of eligible ReadyFill Scripts enrolled during Adherence calls.***Scripts are bascially tagged ReadyFill and Fill. Eligible scripts prompt talking points for the conversation around this key program, making it easier for techs to discuss all benefits with patients. HUGE benefit in helping to keep patient in adherence and improving outcomes.

Regional Email5.) When asking people to enroll in RF, do not use the words "Ready Fill"-Patients often are hesitant to enroll in another program. -Simply phrase RF as, "Can I have your prescription ready for you next month so that you do not have to call it in?"

Regional Email6.) Have your staff buy into RF. ReadyFill saves time for the pharmacy because prescriptions are ready at your leisure before the patient needs it.

Lets Make CVS #1

Cost Analysis

Conclusion

Questions

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