my people and leadership journey building business centric enterprise it … · 2013. 10. 2. ·...

Werner Boeing, Nov 2012

My people and leadership journey

Building business centric enterprise IT

cover

Werner Boeing, 2nd October, 2013

Werner Boeing, Oct 2013

Agenda

Building Business Centric Enterprise IT

• Introduction: Roche & IT At Roche

• Business Centricity: IT Self-Assessment

• The Journey

– Setting The IT Agenda

– Influencing Business Journey

– Creating Innovation Canvas

• Conclusion

2


Roche: Basic facts at a glance

• Founded 1896 in Basel, Switzerland

• Founding families still hold majority stake

• Employing 82,000 people

• Currently active in 150 countries on all continents

• Sales 2012: 45.5 billion Swiss Francs

• Clear focus on healthcare

• Leadership in pharmaceuticals (#4)*

• World’s largest biotech company (position #1)* with truly differentiated medicines in oncology, virology, inflammation, metabolism and CNS

• Leadership in in vitro diagnostics (#1) and pioneer in diabetes management

• Unique innovation model

* Source: Decision Resources, Q4/2012


IT @ Roche by the numbers

• 82.000 Users

• 70.000+ laptops

(Mac/ Windows)

• 25.000 desktops

• 40.000 iPhones

• 20.000 iPads

4

• 7.500 Server

• 40+ Peta bytes storage

• 30 Telepresence rooms

• 500 Videoconference

rooms

• 5000+ daily service

tickets

Over 3000 Enterprise IT FTE

• Major Centers : Basel, SSF

• IT SSC: Spain, Poland

• Affiliates: Globally

My personal journey

5


Agenda




• The Journey




• Conclusion

6


Business IT centricity

How much does IT care?

7 Business

Performance

Information

Technology


Business IT centricity

Some questions to start with

8

And how big is the gap between…

- your leadership team and you?

- your ambition and IT function? Where does your business want IT to be?

Where do you want to be with the IT function and why?

Where do you as the CIO stand yourself?


Business IT centricity: Self-awareness

Saying, doing and being accountable

9

Interest Action Accountability

Maturity level I am interested in business activities

I take action to increase my business

understanding

I am seeking accountability

for business outcome

Leading

Adequate

Un-managed

Relevance and effort


Business IT centricity: Self-awareness

Answer questions for you, your leadership team and IT

10


I am interested in business activities

I take action to increase my business understanding

I am seeking accountability for business outcome

5 points:

“I joined the company not IT”

I am deeply interested in my industry and our role in it…

I took a day with a sales rep although I support

Finance…

I broadened myself acting as GM, function head…

3 points:

“I do it when it helps my role”

I want to understand how my BIZ partner is doing…

I mirrored my BIZ counterpart for a day…

I jumped in as business PM/ BIZ test lead …

1 points:

“I do it when I have to” I read the BIZ newsletter

occasionally I participated in

mandatory team training I was told to fix the

Masterdata inconsistency

0 points:

“Brother, I am in IT…” I don’t want to understand

BIZ need to keep up with IT My day is packed already

Nobody is helping me why should I?


Business IT Self-awareness

Leadership without follow ship is dangerous

11


I am interested in business activities

I take action to increase my business understanding

I am seeking accountability for business outcome

You 5 4 4-5

Your LT 4 3-4 3

IT overall 3 2 1

Max gap 2 2 4

Advanced gap factor

1* = Intrest

2* = Action

3* = Accountability

1 * 2 = 2 2 * 2 = 4 3 * 4 = 12

Gap pyramid

Leadership

not connected

Not bad at all

Aligned

18


Agenda




• The Journey




• Conclusion

12


Key elements for IT’s journey

What guided me well

13

1. Setting the IT agenda

“Burning platform and desire”

3. Creating the innovation canvas

“Wild and structured”

2. Influencing the business journey “Selective and partnering”


Start: you frame IT

“burning platform and desire”

Action: embed change

“ongoing & new programs”

Transformation: address IT “operating model and culture”

14


Setting the IT agenda

IT Agenda


Start: you frame IT

Burning platform and desire

15

IT Agenda


Transformation: address IT

Balancing Operating Model and Culture

16

IT Agenda


Action: embed change

Go Google

17

IT Agenda


Market analysis:

“find the under-supported future winner”

Embed in bigger business picture

“from eMarketing to business models”

Flag ship service “deliver your winner”

18


Influencing the business journey

BIZ Journey


Market Analysis (1/2)

Find the under-supported future winner

19

3%

13%

27%

57%

28%

22%

33%

16%

0%

10%

20%

30%

40%

50%

60%

Innovation Operations Commercial Back Office

Actual spent 2005-2010

Back office:

-41% Gap

Innovation:

+25% Gap

Desired profile by business stakeholder

BIZ Journey


Market Analysis (2/2)

IT starts with listening systematically

20

BIZ Journey


Flagship service

Identifying the business service that matters

21

BIZ Journey


Embed in bigger picture (1/2)

The opportunity for digitalizing business is real

6

100%

100% 0%

50%

0%

Agriculture

Construction

Education K-12

Higher Education

Banking

Capital Markets

Government National and Local

Healthcare

Insurance

Automotive Consumer Products

High Tech

Broadcast Media

Entertainment Media

Retail

High-Tech Services

Professional Services

Airlines

Utilities

Degree of IT Digitized Processes

(Transactions)

Pe

rce

nta

ge

of

Dig

ita

lize

d B

usin

ess

(Reve

nue)

Source: McDonald – Digitalizing the Business

• Firms with above-average

levels of digital revenue

outperform those with lower

levels of digitalization:

– Average revenue growth

of +1.5% vs. -4.7%

– Net margin was +5.7%

vs. -5.4%

– Return on assets was

+1.1% vs. -0.9%

– Return on equity was

+3.7% vs. -3.1%

Source: 2012 MIT Sloan Center for Information Systems Research

BIZ Journey


23

Embed in bigger picture (2/2)

Do we need digital natives to build digital businesses?

Classical IT

Consumerized IT

Digitalized Business

Silos

Enterprise -

User Profile

Digital natives

Competent Users

Digital entrepreneurs

Services Value Add IT Services

Digitalized products

IT-DNAed Businesses

Customer IT exposure

?

BIZ Journey


24

Create the language “Business capabilities map, Design thinking”

Technology Watch

“Making the elephant dance”

The business of IT “Data driven business models”

24


Creating the innovation canvas

Innovation


Create the Language

Business capability map / Design Thinking

25

Innovation


26

The business of IT

From data to meaning, from lab to extended healthcare eco-system

Innovation

Understand where you are coming from and what IT can really add


27

Technology Watch (1/2)

It takes a lot to make the elephant dance

Innovation


28


Technology Watch (2/2)

Making the elephant dance

29

Innovation


Agenda




• The Journey




• Conclusion

30


Key beliefs for IT’s journey

From technology & service to business model innovation

31

From IT symbolism

to people

engagement and enterprise culture

IT’s behavioral science

From getting a seat

at the table to

initiating key discussion

IT’s more than power

From an ocean of

rectangles to

creating business desire

IT’s business linguistics


Doing now what patients need next


Questions and answers

33

my people and leadership journey building business centric enterprise it … · 2013. 10. 2. ·...

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