my zone slideshare intranets2014
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Transforming Barclays Frontline. !
MyZone - The journey so far.
Ben Parsons Frontline Help Manager Barclays Retail & Business Bank
!
Listening to our StaffSummer of 2012 Barclays held a Global Jam…..
!Difficult to Communicate with Branches Frontline Staff Don’t have email
Focus on Customer Service Staff have very little time
5 digit pin Internal NewsProcess & Product Knowledge
External News & Social MediaVideo
What do you want next? HR & Payslips
Personalised
Peer 2 Peer Interaction
MyZone - Built by you
Challenge 1660 branches
9 operations centres 25,000 UK frontline staff members Branches on Internet Explorer 6 Intranet a mix of SP2003 / 7 / 10
MyZone - Day 1
Task MyZone on personal devices & corporate devices
!Never Been Done Before…..
!We are a Bank - Risk is very high on the agenda!
“Staff tend to spend too long on MySite”
“It is now becoming an overhead, having to manage the amount inappropriate posts”
“Profile pictures on MySite are unprofessional and could contain a virus”
Weekly meetings with the risk teams to discuss new content & app changes.
Risk
Branch Director
Data Privacy & Information Risk Management Team
I.T. Development Team
“Can’t let staff have Bank information on their personal phones”
Risk & Governance Team
MyZone - Meet the Zones
MyZone - NewsZone
MyZone - KnowledgeZone
MyZone - MySite
MyZone - MediaZone
MyZone just keeps evolving…
MyZone - The Global App
Customer App Demonstrations
@DigitalEagles
Videos
Barclays Facebook - https://www.facebook.com/BarclaysUK
YouTube Video 1 - http://www.youtube.com/watch?v=diWTH3QIcuY Video 2 - http://www.youtube.com/watch?v=ProV32AYlpY !Talking ATMs http://www.youtube.com/watch?v=TGdmLQDi6eA