mysms overview v1
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8/6/2019 Mysms Overview v1
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TEXT Messaging System – MYSMS
8/6/2019 Mysms Overview v1
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TEXT Messaging System – MYSMS
Public Complaints Tracking
- Through Text Messaging System (TMS)
- Using Mobile Phone/PDA/Pocket PC
- Via SMS
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TEXT Messaging System – MYSMS
What is TMS?
Text Messaging System (TMS) is a powerful text
message distribution system integrated with Mobilecommunication and Email system.
TMS operates just like email applications, but unlikeemails, TMS allows to send and receive text messagesto Mobile Phone via desktop PC.
TMS provides a low-cost, time and money saving web-based text messaging solution ideally for organizationsand individual users.
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TEXT Messaging System – MYSMS
How TMS & Public Complaints
Tracking Works ?
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TEXT Messaging System – MYSMS
1.0 Public sending complaint
to Center via SMS
2.0 SMC SMS Complaint
Tracking System
Center Support (advance user)
forwards Complaints to
respective dept for action
3.0 Designated support from dept
(Normal user)
- Resolution
- Reply to Public via SMS,email, etc
4.0 Management review the
operations of SMS
Complaint System
Mobile Service/
TMS Gateway/ISP
Mobile Service/
TMS Gateway/ISP
Reply
Reply
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TEXT Messaging System – MYSMS
Getting Started ……….
To use Public Complaints Tracking System
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TEXT Messaging System – MYSMS
1.0 TMS Center Creation of Corporate Account –
Call Support Center
2.0 TMS URLFor Trial:
www.sms2u.com.my
3.0 Login to call website
4.0 Creation of Users
by Administrator
- Super User
- Advance User
- Normal User
5.0 User ID/Password
Administrator handover
to individual user id/pwd
6.0 User Change of password
on first log in to system.
Change “password" &
happy “Desktop SMS"
7.0 Management review the
operations of SMS
Complaint System
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TEXT Messaging System – MYSMS
www.sms2you.com.my
Log on
to:
and sending SMS from yourdesktop
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TEXT Messaging System – MYSMS)
http://www.sms2you.com.my
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TEXT Messaging System – MYSMS
Creation of Users Account
- Super User- Advance User
- Normal User
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TEXT Messaging System – MYSMS
Super User
This is the highest level of user available underthe Text Message System (TMS) and is the mostpowerful user in the system and holding the top
system privilege.
- TMS controller
- System Administrator- User Account Management- Audit trail all levels of user account
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TEXT Messaging System – MYSMS
Advance Use
2nd highest level of user available under the TMS.
- Able to receive, send and management of own message(e.g. SMS directed to the user, or SMS forwarded to the
user by other users, etc)
- Able to manage SMS of the Principal Account(e.g. in this case is SMC, the complaint message from public,
etc).
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TEXT Messaging System – MYSMS
Normal User
This is the normal user under the Text MessageSystem (TMS) and with limited privilege.
As a normal user, the user is only allowed toreceiving of own message, replying, forwarding andmanagement of own messages.
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TEXT Messaging System – MYSMS
Summary ……….
Functionality Super User Advance User Normal User
Personal Folder (Own) V V V
Principal Folder V V X
Create User Account V V X
Delete User Account V X X
Change own Password V V V
Compose V V V
Send V V V
Move to Folder V V V
View User Folder V X X
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TEXT Messaging System – MYSMS
Create SMC Principal Account ……….
By TMS Service Provider
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TEXT Messaging System – MYSMS
Principal/Supplement Account Summary
My Account
Personal Folder
Account Summary
Account CreditServer Status
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TEXT Messaging System – MYSMS
Create User Account ……….
By Super User/Advance User
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TEXT Messaging System – MYSMS
User Account Creation
Level of Users
- Advance User
- Super User
- Supplementary (Normal) User
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TEXT Messaging System – MYSMS
TMS Force Change of Password ……….
User First Time Logon
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TEXT Messaging System – MYSMS
Change of Password
First Time User
- System auto prompt for password change
S S S
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TEXT Messaging System – MYSMS
Inbox……
User Personal Folder
TEXT M i S t MYSMS
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TEXT Messaging System – MYSMS
InBox
InBox Folder
Action
- Read, Forward, Save SMS ID, Delete
TEXT M i S t MYSMS
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TEXT Messaging System – MYSMS
Send a Message ……
Compose & Send
TEXT Messaging System MYSMS
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TEXT Messaging System – MYSMS
Creating & Sending A Message
Compose message
Message count & Status
Contact
TEXT Messaging System MYSMS
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TEXT Messaging System – MYSMS
Send Box ……
User Personal Folder
TEXT Messaging System MYSMS
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TEXT Messaging System – MYSMS
Send Box
View
Action
- Read, Forward, Reply, Delete
TEXT Messaging System – MYSMS
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TEXT Messaging System – MYSMS
View/Search ……
User Personal Folder
TEXT Messaging System – MYSMS
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TEXT Messaging System MYSMS
View Member List
TEXT Messaging System – MYSMS
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TEXT Messaging System MYSMS
Send a Complaint……
Using SMS
TEXT Messaging System – MYSMS
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TEXT Messaging System MYSMS
016-854 3000
Create
your SMS message &
Send to:
TEXT Messaging System – MYSMS
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essag g Syste S S
Sending a Message to Support via SMS