Mystery Shopping: FAQ

Mystery shopping provokes many questions: what it is to what the minimum age to become a mystery shopper is.

What is a mystery shopper?

Someone who is considered a mystery shopper will pose as a customer, all the while

assessing the customer service they are receiving by the company or organisation.

How can I become a mystery shopper?

To apply for the position of a mystery shopper, you can view our criteria and apply

for a position: Mystery Shopper Criteria

What does mystery shopping entail?

The role of a mystery shopper can be done via email, website survey, face to face

visit or home visit.

It's quite a lengthy list.

What about Telephone Mystery Shopping? Or better Video Mystery Shopping?

What type of person has the ability to become a mystery shopper?

The qualities that are sought out for when looking at potential mystery shoppers are

exceptional memory skills, observational and writing skills.

Those who desire to be a mystery shopper must be committed to their work, should

be flexible, have the ability to meet deadlines but must be enthusiastic and reliable

also.

Can mystery shopping be a full-time profession?

It has yet to be done to make a full living out of a mystery shopper role, as

assignments vary with locations and many clients can be specific, as an example, a

client may require a female between the ages of 18 and 26 to go to a retail store.

Mystery shopping is perfect for someone who is looking for a side job earning them

money.

Are there any disadvantages of becoming a mystery shopper?

There aren't any disadvantages per say, although once as assignment has been set,

it must by all means be seen through from start to finish, within the applied

deadline.

Work must be done effectively and efficiently - it should never be revealed that you

are a mystery shopper if you are suspected to be one.

Is there a minimum age of becoming a mystery shopper?

There is no official age limit for becoming a mystery shopper, although if you are

given an assignment and you are under 18, permission will be required from a

parent or guardian.

Do I need qualifications to become a mystery shopper?

To become a mystery shopper, you must be able to speak, read and write in English

competently and must have exceptional grammar and punctuation skills for reports

that will need to be written.

It is also quite beneficial for you to have access to a computer/laptop with internet

and email.

For further information on mystery shopping and our services, do not

hesitate to visit our website!

Mystery shoppers: the benefits

Times has evolved from surveys and questionnaires of rating customer experience, mystery shoppers are the new method to extract customer satisfaction.

Below we explore the benefits of employing a mystery shopper within your

organisation:

New experience

Some mystery shoppers you have employed may have already visited your company

prior employment, but others will be experiencing something entirely new, which

means no biased opinions that will affect their view of your business.

This is an opportunity to learn what the experience is like from someone who is

trained to give your feedback, similar to the way a real customer would view the

sales process.

Customer satisfaction

Mystery shoppers are specifically trained to evaluate customer service, which will

give you an insight into the satisfaction of your customers.

You'll be able to find out if any of your employees are behaving unpleasantly towards

customers, which inevitably it leading to low satisfaction scores, and you'll also be

able to see how your employees work when you're out of the office.

Low cost

Depending on the company and the shopper, mystery shopper services do tend to

be at a low cost. It's something that doesn't require much investment, to get the sort

of feedback you're receiving.

Keep employees on their toes

Employees that are aware that a mystery shopper may be visiting their store, will be

more likely to excel in providing excellent customer service to every customer,

knowing that they may be being evaluated.

For more information on mystery shopping, visit our website!