nab transact terms and conditions · 7. customer management function 9 8. nab products and the...
TRANSCRIPT
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NAB TRANSACTTerms and Conditions
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CONTENTS Introduction 2
Part A – General terms and conditions 3
1. Definitionsandinterpretation 3
2. ThetermsandconditionsthatapplytoNABTransact 6
3. Compliancewithrelevantlaws 6
4. AccessingNABTransact 6
5. Yourobligations 7
6. ReportingandTransactionSearchfunctions 8
7. CustomerManagementfunction 9
8. NABProductsandtheePaymentsCode 9
9. Useoftheservice 9
10. Fees 10
11. Intellectualproperty 10
12.Exclusionandlimitationofliability 11
13. Indemnity 11
14.Serviceprovider 11
15. Variation 11
16. BankingCodeofPractice 13
17. Anti-moneylaundering 13
18.Confidentialityandprivacy 14
19. GST 15
20. Separateconditions 15
21.Notices 16
22.Changeofnameormerger 16
23. Assignment 16
24.AvailabilityofNABTransact 16
25. Termination 16
26. Governinglaw 16
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Part B – Product terms for Pay in Person, Pay by Phone, Pay by Web, RentCard and Allocated EFT 17
27. Definitions 17
28.Supplyofservice 18
29.Yourobligations 19
30.NAB’sobligations 19
31. Billing 20
32.Thingsyouneedtousetheservices 20
33. Termination 21
34.Consequencesoftermination 21
35. Lossandindemnity 22
Schedule 1 – Pay in Person/nab RentCard 23
1. Reasonsfordelayinpayment 23
2. DishonourofchequesreceivedbyaServiceProvider 23
3. Reversedtransactions–cheques 23
4. PaymentbySchemeCard 24
5. Reversedtransactions–SchemeCards 24
6. NabRentCard 25
Schedule 2 – Allocated EFT 26
1. AllocatedEFTservice 26
2. Paymentprocessingandreporting 27
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Introduction
What is NAB Transact?
NABTransactisanelectronicpaymentsandreceivableschannel.ItprovidesyouwithacentralisedtechnologyinterfaceforaccessingarangeofNABProducts.YoucanchooseoneormoreNABProductstobeusedwithNABTransact.
YoucanalsouseNABTransactasaninformationmanagementtool.WiththeReportingandTransactionSearchfunctionyoucansearchyourNABTransacttransactioninformationandgeneratereports.
Accessing NAB Transact
InordertoaccessNABTransactyouneedtonominateapersontobeyourNABTransactAdministrator.YourNABTransactAdministratorwillbeissuedwithaNABTransactUserIDandaPINorpassword.
Compromised NAB Transact User IDs, passwords or Personal Identification Numbers (PINs) and unauthorised transactions
IfyoubecomeawarethataPIN,passwordorNABTransactUserIDhasbeencompromisedordivulged,orifyoubelievetherehasbeenunauthorisedaccesstoNABTransact,pleasenotifyNABimmediatelybycalling1300138313.Youmayberequiredtoprovideinformationabouthowtheincidentoccurred.
Contacting us
Youcancontactusby:
• callinguson1300 369 852(8am–8pm)AEST/AEDT,MondaytoFriday;
• writingtousatLevel 1, Building B, Homebush Bay Drive, Rhodes, NSW 2138.
If overseas
Youcancontactusbycalling:
• Internationalcode+613 8641 78338am–8pm,AEST/AEDT,MondaytoFriday.
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PART A GENERAL TERMS AND CONDITIONS1. Definitionsandinterpretation
1.1 Definitions
Thefollowingdefinitionsapplythroughoutthetermsandconditionssetoutineachpartofthisdocument,unlessthesametermisdefineddifferentlyinanotherpart:
Authenticationservicemeansadeviceand/ormechanismissuedbyNABdesignedforsecureuseofanyidentificationservicemadeavailablebyNABtoallowaccesstotheNABTransactservice.
Banking Code of Practice orCodemeantheBankingCodeofPractice,butbefore1July2019refertotheCodeofBankingPractice(2013version).
Billing AccountmeansyouraccountfromwhichyouauthoriseNABtodebitanyNABTransactFees.
Claimmeansanyallegation,debt,causeofaction,liability,claim,proceeding,suitordemandofanynaturehowsoeverarisingandwhetherpresentorfuture,fixedorunascertained,actualorcontingentwhetheratlaw,inequity,understatuteorotherwise.
Confidential Informationmeansallinformationandmaterialwedisclosetoyou(whetherorally,inwritingorinanyotherform)thatwedesignateasconfidentialorimparttoyouincircumstancesofconfidence,underorinconnectionwiththeNABTransactAgreement,andincludesanyinformationrelatingtoourbusinesssystems,operations,customers,properties,assetsoraffairsofusorthoseofourrelatedbodiescorporate.Italsoincludesallcopies,notesandrecordsinwhateverformandallrelatedinformationbasedon,orarisingoutof,anydisclosurebyusofsuchinformationandmaterial.
Customer Reference NumbermeansauniquealphanumericidentifierselectedbyyouthatwillenableyoutoidentifyyourcustomerinNABTransactreporting.
Electronic Transactions ActmeanstheElectronicTransactionsAct1999(Cth)andeachanalogousStateandTerritoryenactment.
Intellectual Property Rightsmeansallintellectualpropertyrightsincludingcurrentandfutureregisteredandunregisteredrightsinrespectofcopyright,designs,circuitlayouts,trademarks,tradesecrets,know-how,ConfidentialInformation,patents,inventionanddiscoveriesandallotherintellectualpropertyasdefinedinarticle2oftheconventionestablishingtheWorldIntellectualPropertyOrganisation1967.
Liabilitymeansanyliabilityorobligation(whetheractual,contingentorprospective),includingforanyotherLossirrespectiveofwhentheacts,eventsorthingsgivingrisetotheliabilityoccurred.
Lossmeansalldirectorindirectdamage,loss,cost,Claim,Liabilityorexpense(includinglegalcostsandexpensesofwhatsoevernatureordescription).
NAB,UsorWemeansNationalAustraliaBankLimitedABN12004044937.
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NAB ProductmeansanyproductorserviceofferedbyNABthatNABdeterminescanbeaccessedwithNABTransact.
NAB Product TermsmeansthetermsandconditionsofaNABProduct.
NAB Transact Agreementmeans:
(a) yourofferdocumentforNABTransact;
(b) thesetermsandconditions;and
(c) anyUserGuides.
NAB Transact AdministratormeansthepersonthatyounominatetobeyouradministratorforNABTransactandanyotherpersonappointedasaNABTransactAdministratorunderclause4.
NAB Transact Authorised Usermeansapersonwhohasbeenauthorisedunderclause4toaccessoroperatetheNABTransactService,andincludesaNABTransactAdministrator.
NAB Transact FeesmeansthefeesandchargesapplicabletoNABTransactandtheuseofNABTransactbyyouandyourNABTransactAuthorisedUsersassetoutinyourofferdocumentforNABTransactasvariedfromtimetotimepursuanttoclause15ofthesetermsandconditions.
NAB Transact servicemeanstheservicecalled“NABTransact”thatNABmakesavailabletoyouasdescribedinthisdocument.
NAB Transact User IDmeansa“UserIdentificationNumber”issuedtoaNABTransactAuthorisedUserinrespectoftheNABTransactService.
Personal EFT TransactionsmeansanelectronicfundstransfertoorfromaccountsusingtheNABTransactServicewhichisnotabusinessEFTtransaction.
Relevant Lawmeansanyrelevantlaw,regulation,code,ordinance,ruleorotherlegislativeinstrument,oranyguidelineissuedbyanyregulatororstatutoryauthority,oranyrelevantindustrycodes.
Service Chargesmeans,inrelationtoanyservicethatyouusewithNABTransact,includinganyoftheserviceslistedinPartB,thechargespayablebyyoufortheserviceassetoutintherelevantletterofofferinrespectoftheserviceandincludesanyrevisedchargesnotifiedtoyoubyNABunderclause15.
Stored Account Detailsmeans,foreachCustomerReferenceNumber,theBSB,AccountNumberandAccountNameasenteredbyyouintheCustomerManagementfunctionofNABTransact.
Stored Card Detailsmeans,foreachCustomerReferenceNumber,thecardnumberandexpirydateasenteredbyyouintheCustomerManagementfunctionofNABTransact.
SoftwaremeansanysoftwareprovidedtoyoubyusfororinconnectionwithyouruseofNABTransact.
Trade Practices LegislationmeanstheCompetitionandConsumerAct2010(Cth)andtheAustralianSecuritiesandInvestmentsCommissionAct2001(Cth)andequivalentStatelegislation.
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Unauthorised transactionmeansanytransactionwheretheNABTransactAuthorisedUserclaimsthattheydidnotengageinorhaveknowledgeoforconsenttothetransactioneventhoughtheNABTransactAuthorisedUser’sNABTransactUserIDand/orpasswordorPINwasusedtogeneratethedisputedtransaction.
User GuidemeansanyUserGuideweprovidetoyouinrelationtotheNABTransactserviceoranyNABProducts.
YoumeansthepersonwhousedtheNABTransactserviceandifthereismorethanoneperson,youmeanseachpersonseparatelyandevery2ormoreofthemjointly.Youincludesyoursuccessorsandassigns,andinrelationtoyourrightstooperatetheNABTransactserviceanyNABTransactAuthorisedUseroranyotherauthorisedofficer,employee,representativeorauthorisedsignatoryonyouraccountsactingwithinhisorherauthority.
1.2 Interpretation
Inthesetermsandconditions,unlessthecontraryintentionappears:
(a) areferenceto:
(i) thesetermsandconditions,anotherinstrumentoranyscheduleorannexureincludesanyvariationorreplacementofanyofthem;and
(ii) astatute,ordinance,codeorotherlawincludesregulationsandotherinstrumentsmadeunderitandanyconsolidations,amendments,re-enactmentsorreplacementsofanyofthem;and
(iii) thesingularincludesthepluralandviceversa;and
(iv) onegenderincludestheother;and
(v) apersonincludesareferencetotheperson’sexecutors,administrators,successorsandpermittedassignsandsubstitutes(includingpersonstakingbynovation);and
(vi) adayistobeinterpretedastheperiodoftimecommencingatmidnightandending24hourslater;and
(vii) anything(includinganyamount)isareferencetothewholeandeachpartofit,andareferencetoagroupofpersonsisreferencetoallofthemcollectivelyandanytwoormoreofthemcollectivelyandtoeachofthemindividually;and
(b) adollarorthesymbol“$”isareferencetoAustraliandollars;and
(c) anagreement,representationorwarrantyinfavouroftwoormorepersonsisforthebenefitofthemjointlyandseverally;and
(d) ifaperiodoftimeisspecifiedanddatesfromagivendayorthedayofanactofevent,itistobecalculatedexclusiveofthatday;and
(e) thewords“including”,“forexample”or“suchas”arenottobeusedas,norinterpretedas,wordsoflimitation.
1.3 Headingsareinsertedforconvenienceonlyanddonotaffecttheinterpretationofthesetermsandconditions
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2. ThetermsandconditionsthatapplytoNABTransact
2.1 NABofferstomaketheNABTransactserviceavailabletoyouonthesetermsandconditionsandthefollowingdocuments,whichshouldbereadtogether:
(a) yourofferdocumentforNABTransact;
(b) anyrelevantNABProductTerms,includingthetermssetoutinPartBofthisdocumentinrespectoftheserviceslistedinPartB,whichareinadditiontothesegeneraltermsandconditions;and
(c) anyUserGuides.
2.2 IfthereisanyinconsistencybetweenthedocumentsreferredtoinClause2.1theymustbereadandappliedinthefollowingorderofprecedence:
(a) yourofferdocumentforNABTransact;
(b) relevantNABProductTerms;
(c) thesegeneraltermsandconditions;
(d) anyUserGuides.
2.3 YouwillbetakentohaveacceptedtheNABTransactAgreement:
(a) whenyourNABTransactAdministratorlogsontouseNABTransactforthefirsttimeusingtheirNABTransactUserIDandPINorpassword;or
(b) whentheNABTransactserviceisotherwiseusedbyyouforthefirsttime,suchaswhenthefirsttransactionisprocessedusingtheNABTransactserviceoraNABProductaccessedbyyouthroughNABTransactservice,whicheveroccursfirst.
2.4 Youmustcomply,andyoumustprocurethatyourNABTransactAuthorisedUserscomply,withtheNABTransactAgreementandyoumustpayanyNABTransactFees.
3. Compliancewithrelevantlaws
Youmustcomplywith,andyoumustprocurethatyourNABTransactAuthorisedUserscomplywith,allRelevantLaws.
4. AccessingNABTransact
4.1 WemustissueyourNABTransactAdministratorwithaNABTransactUserIDandPINorpassword.
4.2 TheNABTransactAdministratormay:
(a) setupadditionalNABTransactAdministrators(whointurncandothethingssetoutinthisclause4.2);
(b) setupotherNABTransactAuthorisedUsers;
(c) add,change,suspendanddeleteotherNABTransactAuthorisedUsers;
(d) limitaccesstocertainNABTransactfunctionsorreportsforotherNABTransactAuthorisedUsers;
(e) resetPINSorpasswordsforotherNABTransactAuthorisedUsers;and
(f) carryoutotherfunctionsasspecifiedfromtimetotimeinaccordancewithanyuserguiderelevanttoNABTransact.
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4.3 YouareliableforanyuseoftheNABTransactservicebyaNABTransactAuthorisedUserasiftheNABTransactservicehasbeenusedbyyou.YouarealsoresponsibleforallinstructionsgivenusingtheNABTransactservice,whichareauthorisedbytheuseofthePINorpasswordofaNABTransactAuthorisedUser,orundertakenbyanotherpersonwiththeknowledgeorconsentofyouorofaNABTransactAuthorisedUser.
4.4 YoushouldensurethateachofyourNABTransactAuthorisedUsershavebeenprovidedwith,andreadandunderstoodtheNABTransactAgreementbeforeusingtheNABTransactservice.
4.5 WemayrequireyouandanyNABTransactAuthorisedUsertobeidentifiedaccordingtoanyRelevantLaworanyotherrequirementsreasonablyspecifiedbyus.
5. Yourobligations
Youmust:
(a) establishpolicies,procedures,internalmanagementrulesandauditarrangementsfortheuseofNABTransactbyyouandyourNABTransactAuthorisedUsers(whichreflectyourinternalauthorisationrequirements,takeaccountofanypotentialriskoffraudandareconsistentwiththeNABTransactAgreement);
(b) complywith,andensurethatyourNABTransactAuthorisedUserscomplywith,thepoliciesandproceduresreferredtoinparagraph(a);
(c) onlyuseNABTransactforyourownconfidentialinternaluseandpurposesandinparticularyoumustnotgrantanythirdpartyaccesstoNABTransactorauthoritytooperateNABTransactonyourbehalf(exceptforNABTransactAuthorisedUsersandanybureauengagedbyyouthatweapprove)andyoumustnotoperateNABTransactonbehalfoforforthebenefitofanythirdpartyexceptasagreedbyus;
(d) obtain,operateandmaintainallequipmentandotherfacilitiesthatyourequiretobeusedwithNABTransact,andyouacknowledgethatwearenotresponsibleforsuchequipmentandfacilities,exceptwherewearethesupplieroftheequipmentandfacilities;
(e) keep,andensurethateachofyourNABTransactAuthorisedUserskeep,anyNABTransactUserID,PINorpasswordsecure,whichincludesensuringthatNABTransactAuthorisedUsers:
(i) chooseanewpasswordorPINwhenevertheyarerequiredtodosobytheNABTransactAdministrator;
(ii) chooseapasswordorPINthatisnotthesameas,orsimilarto,anyotherpersonalidentificationnumberorpasswordorPINtheyhaveforanyaccounttheyhavewith,orserviceprovidedbyNAB;
(iii) donotdisclosetheirNABTransactUserID,passwordorPINtoanyotherperson;
(iv) donotrecordorstoretheirNABTransactUserID,passwordorPINanywhere;
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(v) takereasonablecarewhenaccessingtheservicetoensurethattheirNABTransactUserID,passwordorPINisnotdisclosedtoanyotherperson,inparticularensuringthattheyarenotobservedwhileenteringtheirNABTransactUserID,passwordorPIN;
(vi) donotprovidetheirAuthenticationService(ifany)toanyotherperson;
(vii) donotusetheirAuthenticationService(ifany)otherthaninrespectoftheNABTransactserviceandtheyacknowledgethat,ifaNABTransactAuthorisedUserusestheirAuthenticationServiceforanyotherpurpose,NABmayrevoketheAuthenticationServiceandcanceltheavailabilityoftheNABTransactservicetoyou;
(viii) checkanyreportsgeneratedusingNABTransactcarefullyandpromptlynotifyNABofanyapparentdiscrepancy;
(ix) takeeveryreasonableprecautiontopreventthespreadordiffusionofanySoftwarecontaminationincludingcomputervirusesandtrojans;
(x) takereasonablestepstokeepanySoftwaresecure;and
(xi) takereasonablestepstoensurethesecurity,integrityandproperoperationoftheNABTransactServiceandanyNABProductsaccessedwithNABTransact.
(f) notifyusimmediatelyinthemannerdescribedatthefrontofthesetermsandconditionsifyoubecomeawarethatanyNABTransactUserID,PINorpasswordiscompromisedordivulgedandimmediatelyceasetousetheaffectedNABTransactUserID,PINorpassword;
(g) notifyusimmediatelyif:
(i) aNABTransactAuthorisedUser’scomputerwhichisusedtoaccessandusetheNABTransactserviceislost,stolenorfraudulentlyaccessed;
(ii) youbecomeawareofanyunauthorisedtransactionorerroronanaccountthatappearstobeconnectedwiththeuseoftheNABTransactservice;and
(h) takeresponsibilitytouseothermeansofeffectingtransactionsandgivingandobtaininginformationifforanyreasontheNABTransactserviceisunavailableforuse,ormalfunctioning.
6. ReportingandTransactionSearchfunctions
6.1 YouacknowledgethattheaccuracyofanyinformationaboutaNABProductthataNABTransactAuthorisedUserobtainsthroughtheusingtheReportingandTransactionSearchfunctionswiththeNABTransactservice:
(a) issubjecttoreviewbyNABaspartofitsnormalprocedures,andissubjecttoanychangesthatmayberequiredfollowingsuchareviewbyNAB;
(b) reflectstheentriesthathavebeenpostedinrelationtotherelevantNABProductandthatcanbeaccessedthroughtheNABTransactserviceatthetimetheinformationisobtained,andsomaynotbecompletelyuptodate.
6.2 YoumustcarefullyreviewtheinformationthatyouobtainthroughusingtheReportingandTransactionSearchfunctionswiththeNABTransactserviceandnotifyuspromptlyofanyerrors,inconsistenciesorotherdiscrepanciesthatyoubecomeawareof.
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6.3 WithoutlimitinganyothertermoftheNABTransactAgreement,NABdoesnotrepresentorwarrantthattheReporting&TransactionSearchfunctionscanbeusedtosatisfyanyofyourlegal,audit,compliance,riskorotherrequirements.
7. CustomerManagementfunction
7.1 Customer Management tool
TheNABTransactCustomerManagementfunctionallowsyoutostoreyourcustomers’creditcardandbankaccountdetailsinNABTransact’ssecuredatabase.TheCustomerReferenceNumberstoredwithyourcustomers’detailscanthenbeusedinsteadofcardoraccountdetailsforprocessingpaymentsthroughNABTransact.
7.2 Using Customer Management
(a) YoumustensurethatalldetailsenteredintotheCustomerManagementsectionofNABTransactarecorrectanduptodate.
(b) AninstructionfromyoutoustoprocessatransactioninrelationtoaCustomerReferenceNumberconstitutesaninstructiontoustoprocessthattransactioninrelationto:
(i) theStoredCardDetails,inthecaseofcardpayments;and
(ii) theStoredAccountDetails,inthecaseofdirectdebitpayments.
(c) YouindemnifyusagainstanyLossthatwesufferasaresultofanyerrormadebyyouinenteringtheCustomerReferenceNumber,theStoredAccountDetailsortheStoredCardDetailsoranyfailurebyyoutokeepsuchdetailsuptodate
8. NABProductsandtheePaymentsCode
IfyouaccessaNABProductwithNABTransactthatinvolvesPersonalEFTTransactionstheePaymentsCodeprovisionsintherelevantNABProductTermswilloverridethesetermsandconditionstotheextentofanyinconsistency.
9. Useoftheservice
9.1 ANABTransactAuthorisedUsermayusetheNABTransactserviceinaccordancewiththeNABTransactAgreement,unlesstheiruseoftheNABTransactserviceiscancelledorsuspendedundertheNABTransactAgreementorbyyourNABTransactAdministrator.
9.2 AccesstotheNABTransactservice,oraccesstocertainfunctionalitiesoftheNABTransactservice,mayonlybeallowedbyNAB:
(a) iftheproceduresandguidelinesspecifiedbyNABhavebeencompliedwith;and
(b) ifNABhasreceivedanydocumentorinformation,reasonablyrequiredbyNABincludinganydocumentwhichidentifiesaNABTransactAuthorisedUser.
9.3 AccesstotheNABTransactservice:
(a) willbedeniedtoaNABTransactAuthorisedUseriftheyenteranincorrectpasswordorPINon6consecutiveoccasions;or
(b) maybedeniedifanyverbal,written(includingelectronic)instructiongivenbyyouoraNABTransactAuthorisedUserinrelationtotheNABTransactserviceismadeinlanguageNABconsiderstobeinappropriate.
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10. Fees
10.1 TheNABTransactFeesarepayablebyyouinaccordancewiththisclause10.
10.2 YouauthoriseNABtodebityourBillingAccountwiththeNABTransactFees.
10.3 IfthereareinsufficientfundsinyourBillingAccount,youauthoriseNABtodebitrelevantNABTransactFeestoyourBillingAccountevenifthatcausestheaccounttobecomeoverdrawnorNABmayrequireyoutopaytheNABTransactFeesinanyothermannerNABreasonablydetermines.
10.4 IfyoucloseyourBillingAccount,NABwillautomaticallyselectanotheraccounttowhichtheNABTransactFeesmaybedebited.IfnoaccountsatisfactorytoNABexists,NABmayimmediatelycanceltheavailabilityoftheNABTransactservicetoyouuntilsuchtimethatyouopenanaccountsatisfactorytoNABorNABmayrequireyoutopaytheNABTransactFeesinanyothermannerNABreasonablydetermines.
10.5 Ifwerequireit,youmustprovideuswithanauthorityandrequestinaform,andsubjecttotermsandconditionswerequire,todirectdebityournominatedaccountatanotherinstitutionwiththeamountsreferredtointhisclause.
11. Intellectualproperty
11.1 YouacknowledgethatNAB,andotherthirdparties,owntheIntellectualPropertyRightsin:
(a) NABTransact;
(b) theNABTransactAgreement;
(c) thedesignandfunctionofanyservicesusedinconnectionwithNABTransact;
(d) theUserGuides;
(e) anyotherelectronicorprinteduser’sguideorotherprintedmaterial(“User’sMaterial”)relatedtotheNABTransactService;and
(f) anytrademarkusedinrelationtoNABTransactandanyservicesprovidedbyNAB.
NothingintheNABTransactAgreementtransfersanyright,titleorinterestinanyofthesethingstoyou,andyoumustnotinfringeourIntellectualPropertyRightsorotherpropertyrightsinthesethings.
11.2 NABwill,atitsexpense,defendyouagainstanyclaimthatNABTransact,theNABTransactAgreementoranyServiceortrademarkinfringesanyIntellectualPropertyRight,providedthatyou:
(a) provideNABwithwrittennoticeassoonasyoubecomeawareofanysuchclaim;
(b) allowNABtocontrolthedefenceandallrelatedsettlementnegotiations;and
(c) youfullyco-operatewithNABinrelationtothedefenceandallrelatedsettlementnegotiations.
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12. Exclusionandlimitationofliability
12.1 WetrytomaintainyourNABTransactservice,includingallequipmentandsystems,ingoodworkingorderandwithaslittledowntimeaspossible.However,theremaybetimeswhere,duetotechnologyissuesorscheduledmaintenance,youareunabletoaccessyourNABTransactserviceorexperienceslowertransactionresponsetimesthanusual.IfyouareusingNABTransactforpayments,werecommendyouhaveabackuppaymentmethodinplaceforwhenthisoccurs.
12.2 Youacknowledgethatwearenotliableforanylossofsales,lossofrevenueorlossofprofityouincurasaresultofyourNABTransactservicenotworkingproperly.
12.3 Ifanyequipmentthatwehavesuppliedtoyouisdefective,ourliabilityunderanyapplicableconsumerguaranteesorimpliedwarrantieswillbelimitedtothecostofrepairingorreplacingtheequipment.
12.4 Neitherpartywillbeliabletotheotherpartyforanyconsequentialorindirectlosshowevercaused.
13. Indemnity
13.1 YouagreetoindemnifyusforallLossweincurbecause:
(a) youbreachanobligationthatyouhaveundertheNABTransactAgreement;
(b) ofanywilfuldefault,negligence,fraud,actoromissionbyyouoranyofyourNABTransactAuthorisedUsersoranyofyouragentsorrepresentativesrelatingtotheNABTransactAgreementoranymatterorthingprovidedforbytheNABTransactAgreement;
(c) ofanyinfringementbyyouoryouragentsorrepresentativesofanotherperson’sIntellectualPropertyRights;
excepttotheextentthatwehavecontributedtotheLossthroughourownnegligence,breachormisconduct.
13.2 WeneednotincuranyexpensenormakeanypaymentbeforeenforcingarightofindemnityconferredbytheNABTransactAgreement.
13.3 IfyouhaveanyliabilitytousunderthisclauseoranyotherpartoftheNABTransactAgreement,wemaysetoffthatliabilityagainstanyliabilitywehavetoyou.
14. Serviceprovider
YouacknowledgeandagreethatwemayuseanyserviceprovidertoprovidetheNABTransactservice.
15. Variation
15.1 NABcan,atanytime:
(a) introduceanewNABTransactFeeorServiceCharge;
(b) varytheamountofaNABTransactFeeorServiceCharge,thewayinwhichitiscalculatedorwhenitischarged;
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(c) changeanyoftheotherprovisionsofthesetermsandconditionsasaresultofachangetoanylawaffectingthesetermsandconditions;and
(d) changeanyotherprovisionofthesetermsandconditionsoranyUserGuide.
15.2 NABwillgiveyounoticeofanyvariationsmadepursuanttothisclauseinthemannersetoutbelow.Ifwebelieveachangeisunfavourabletoyou,weusuallygivethenoticespecifiedbelow,butcangivelessnoticeornonoticeifthisisinaccordancewithlawandindustrycodes.Forexamplethismayhappenif:
(i) itisreasonableforustogivelessnoticetomanageanimmediateandmaterialrisk;or
(ii) thereisaneworvariedgovernmentchargeinconnectionwiththeNABTransactAgreement.Inthiscasewewilltellyouabouttheintroductionorchangereasonablypromptlyafterthegovernmentnotifiesus.Howeverwemaynothavetotellyouaboutthechangeorintroductionifthegovernmentpublicisesit.
Subjecttothemattersstatedabove,NABwillgiveyou:
(a) noticeofnewNABTransactFeesorServiceChargeswillbegiveninwritingorelectronicallyatleast30daysbeforethechangetakeseffect;
(b) noticeofchangestoNABTransactFeesorServiceChargeswillbegivenbymediaadvertisement,inwritingorelectronicallyatleast30daysbeforethechangetakeseffect;and
(c) noticeofchangestointerestrateswillbegivenbymediaadvertisement,inwritingorelectronically,nolaterthanthedayonwhichthechangetakeseffect;and
(d) noticeofanyotherchangestothesetermsandconditionswillbegiveninwritingorelectronicallyatleast30daysbeforethechangetakeseffect.
15.3
(a) Youagreethatnotices,certificates,consents,approvalsandothercommunicationsinconnectionwiththesetermsandconditionsfromNABmaybegiveelectronically:
(i) byelectronicmailtoyournominatedelectronicaddress;or
(ii) bybeingmadeavailableatNAB’swebsiteunlessyourequestotherwise.
Unlessyousorequest,NABisnotrequiredtogiveyoucommunicationsinotherways.
(b) WewillnotifyyouwhencommunicationsaremadeavailableusingtheNABTransactservice.
15.4 YoumaychangeyournominatedelectronicaddressorwithdrawyouragreementtoreceivenoticesbyelectronicmailbygivingNABnotice.
15.5 Forthepurposesofclauses15.2and15.3:
(a) Youmayrequestapapercopyofacommunicationgivenelectronicallyforsevenyearsfromthetimetheinformationisgiven.
(b) Acommunicationisdeemedtobereceivedwhenthecommunicationenterstherecipient’sdesignatedinformationsystemoriscapableofbeingviewedfromarecipient’scomputer,andiseffectivewhenreceivedevenifnopersonisawareofitsreceipt.
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(c) ForthepurposesofcommunicationssentbyelectronicmailandtheElectronicTransactionsAct,theserveronwhichthemailboxforthedesignatedaddressresidesistobetakentobetherecipient’sdesignatedinformationsystem.
(d) Acommunicationisdeemedtobesentfromwherethesenderhastheirplaceofbusinessandisdeemedtobereceivedwheretherecipienthastheirplaceofbusiness.Forthepurposesofthisclause:
(i) ifthesenderorrecipienthasmorethanoneplaceofbusiness,theplaceofbusinessisthesender’sorrecipient’sprincipalplaceofbusiness;and
(ii) ifthesenderorrecipientdoesnothaveaplaceofbusiness,theplaceofbusinessisthesender’sorrecipient’susualplace.
16. BankingCodeofPractice
16.1 NABhasadoptedtheBankingCodeofPracticeandrelevantprovisionsoftheCodeapplytoNABTransact,ifyouareanindividualorasmallbusinesscustomerreferredtointheCode.
16.2 YoucanobtainfromNABuponrequest:
(a) informationonNABcurrentinterestratesandstandardNABTransactFeesandcharges,ifany;
(b) generaldescriptiveinformationconcerningNABbankingservicesincluding:
(i) foraccountswithchequeaccess,generaldescriptiveinformationaboutcheques;
(ii) accountopeningprocedures;
(iii) NABobligationsregardingtheconfidentialityofyourinformation;
(iv) complainthandlingprocedures;
(v) bankcheques;
(vi) theadvisabilityofyouinformingNABpromptlywhenyouareinfinancialdifficulty;
(vii) theadvisabilityofyoureadingthetermsandconditionsapplyingtoeachbankingserviceNABprovidestoyou;
(c) generaldescriptiveinformationabout:
(i) theidentificationrequirementsoftheAntiMoneyLaunderingandCounterTerrorismFinancingAct2006(Cth);
(ii) theoptionsavailabletoyouunderthetaxfilenumberlegislation;and
(d) acopyoftheBankingCodeofPractice.
17. Anti-moneylaundering
17.1 Wemaydelay,blockorrefusetomakeanypaymentorprocessanyinstructions,orceasetoprovidetheNABTransactserviceinwholeorinparttoyouifwebelieveonreasonablegroundsthatmakingthepaymentorprocessingthoseinstructionsmaybreachanyRelevantLawinAustraliaoroverseas.
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17.2 YoumustprovideuswithallinformationthatwereasonablyrequiretocomplywithanyRelevantLawinAustraliaoroverseas.
17.3 UnlessyouhavedisclosedtousthatyouareactinginthecapacityofatrusteebyenteringintotheNABTransactAgreementoronbehalfofanotherparty,youwarrantthatyouareactingonyourbehalfenteringintheNABTransactAgreement.
17.4 YouconfirmthatthereceiptofmoneybyusinaccordancewithanyinstructionsgivenbyyouwillnotbreachanyRelevantLawinAustraliaoroverseas.
18. Confidentialityandprivacy
18.1 YoumustkeepanyConfidentialInformationconfidential.YoumayonlyusetheConfidentialInformationinrelationtotheNABTransactAgreement.
18.2 YoumaydisclosetheConfidentialInformationtoenableyoutoperformyourobligationsundertheNABTransactAgreementbutonlytoyourpermittedpersonneltotheextentthattheyhaveaneedtoknowthatinformation.
18.3 YoumustnotcopytheConfidentialInformationoranypartofitotherthanasstrictlynecessaryforthepurposesoftheNABTransactAgreementandmust,ifrequiredbyus,markanysuchcopy“Confidential–NAB”.
18.4 Youmustimplementsecuritypracticesagainstanyunauthorisedcopying,use,disclosure(byanymeansorinanyform),access,damageordestructionoftheConfidentialInformation.
18.5 OnterminationoftheNABTransactAgreement,orearlieronreasonablerequestbyus,youmustpromptlyreturntousordestroyanyorallcopiesofConfidentialInformation,inwhichcaseanyrighttouse,copyanddisclosetheConfidentialInformationceases.
18.6 Yourobligationsunderthisclause18continueinrelationtotheConfidentialInformationevenifitisreturnedtousordestroyedortheNABTransactAgreementareterminated.
18.7 Thisclause18doesnotapplytotheextentthatyouarerequiredbylawtodisclosetheConfidentialInformation.IfyouaresoobligedtodiscloseanyConfidentialInformation,youmustbeforedoingsoatourreasonablecost:
(a) notifyusandprovidedetailsoftheproposeddisclosure;and
(b) giveusareasonableopportunitytotakeanystepsweconsidernecessarytoprotecttheconfidentialityofthatConfidentialInformation;and
(c) provideassistancereasonablyrequiredbyustoprotecttheconfidentialityoftheConfidentialInformation;and
(d) notifytherecipientoftheConfidentialInformationthatitisourConfidentialInformation.
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18.8 WhenyoucollectinformationaboutanindividualthatwillbedisclosedtousundertheNABTransactAgreementorotherwiseinconnectionwithNABTransact,inadditiontoanyobligationsyoumayhaveconcerningConfidentialInformationundertheNABTransactAgreementorprivacylaw,youmustensurethattheindividualisawareof:
(a) ouridentity,asanorganisationwhichwillcollectthatindividual’spersonalinformationandourcontactdetailsasnotifiedbyustoyoufromtimetotime;
(b) thefactthattheindividualhasarighttorequestaccesstotheirpersonalinformationfromus;
(c) thepurposesforwhichtheindividual’spersonalinformationiscollectedbyus;
(d) theorganisationsortypesoforganisations(ifany)towhichwedisclosepersonalinformationofthekindcollectedabouttheindividual,asnotifiedbyustoyou;
(e) anylawthatrequiresthepersonalinformationtobecollectedbyus;and
(f) themainconsequences(ifany)fortheindividualifallorpartoftheirpersonalinformationisnotprovidedtous,asnotifiedbyustoyou.
18.9 Youacknowledgethatyoudonotrelyonanyinformationorrepresentationsupplybyustoyouasadviceregardingcompliancewithprivacylaws.
18.10 Youmustprocurethatyouremployees,officersandagentscomplywiththisclause18.
19. GST
NotwithstandinganyotherprovisionoftheNABTransactAgreement:
(a) IntheeventthatGSThasapplicationtoanysupplymadeunderorinconnectionwiththeNABTransactAgreementNABmay,inadditiontoanyamountorconsiderationpayableinaccordancewiththeNABTransactAgreement,recoverfromyouanadditionalamountonaccountofGST,suchamounttobecalculatedbymultiplyingtherelevantamountorconsiderationpayablebyyoufortherelevantsupplybytheprevailingGSTrate.
(b) Withoutlimitingthegeneralityoftheforegoing,intheeventthatNABisnotentitledtoaninputtaxcreditinrespectoftheamountofanyGSTchargedtoorrecoveredfromNABbyanyperson,orpayablebyNAB,orinrespectofanyamountwhichisrecoveredfromNABbywayofreimbursementofGSTreferabledirectly(orindirectly)toanysupplymadeunderorinconnectionwiththeNABTransactAgreement,NABshallbeentitledtoincreaseanyamountorconsiderationpayablebyyouonaccountofsuchinputtaxandrecoverfromyoutheamountofanysuchincrease.
(c) AnyadditionalamountonaccountofGST,oronaccountofanamountforwhichNABisnotentitledtoaninputtaxcredit,recoverablefromyoupursuanttothisclauseshallbecalculatedwithoutanydeductionorset-offofanyotheramountandispayablebyyouupondemandbyNABwhethersuchdemandisbymeansofaninvoiceorotherwise.
20. Separateconditions
Alltermsandconditions(includingfeesandcharges)applicabletoyourNABaccountsoranyNABProduct,otherNABproductorNABservicethatyouhave,continuetoapply.
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21. Notices
21.1 Anoticeinwritingisdeemedtobedulygivenif:
(a) givenpersonallytotheaddressee;or
(b) leftatthelastaddressadvised;or
(c) sentbyprepaidposttotheaddresslastadvised;or
(d) sentbyfacsimiletothefacsimilenumberlastadvised;or
(e) providedelectronically,inaccordancewithclause15.
21.2 Anoticesentbypostistakentobereceivedonthethirddayafterposting.
21.3 Anoticebyfacsimileistakentobereceivedonproductionofatransmissionreportbythemachinefromwhichthefacsimilewassentwhichindicatedthatthewholefacsimilewassent.
22. Changeofnameormerger
YoumustnotifyusinadvanceofanylegalnamechangeormergerinvolvingyouoranyNABTransactAuthorisedUser.
23. Assignment
YoumustnotassignyourrightsundertheNABTransactAgreementwithoutourconsent.
24. AvailabilityofNABTransact
WemaymaketheNABTransactserviceunavailablefromtimetotimeforeitherscheduledmaintenanceoremergencymaintenance(forexample,tocorrecterrorsorconductupgradesorenhancements).
25. Termination
EitherpartymayterminateyouruseoftheNABTransactServiceatanytimebywrittennoticetotheotherparty.SuchterminationwillnotaffectanyobligationsincurredbyyouundertheNABTransactAgreement.
YoumayterminatetheuseoftheNABTransactServicewithimmediateeffect.
WemayterminateyouruseoftheNABTransactServicewithoutcauseon90daysnoticetoyou.However,ifyouhavemateriallybreachedanyofthetermsoftheNABTransactServiceAgreement,wemayterminateyouruseoftheNABTransactServiceon14daysnotice(unlessyoucurethebreachwithinthe14daysanddonotrepeatit),orwithoutnoticeifwereasonablybelievethatyouruseoftheNABTransactServicecausesanimmediaterisktous.
AllmoniesdueandpayablebyyoutoNABundertheNABTransactAgreementwillimmediatelybecomedueandpayableonthedateoftermination.
26. Governinglaw
ThisagreementisgovernedbythelawinforceintheAustralianStateorTerritorywhereyouraddress(detailedontheLetterofOffer)islocated.IfthisaddressisnotlocatedinAustralia,thisagreementisgovernedbythelawofVictoria.AnycourtcasesinvolvingthisagreementcanbeheldinthecourtsofanyStateorTerritoryofAustralia.Youandwesubmittothenon-exclusivejurisdictionofthosecourts.
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PART B PRODUCT TERMS FOR PAY IN PERSON, PAY BY PHONE, PAY BY WEB, RENTCARD AND ALLOCATED EFT27. Definitions
ThefollowingdefinitionsapplytoPartBofthisdocument.OtherwordsusedinPartBandwhicharedefinedinPartAhavethemeaningasdefinedinPartA:
Activation FormmeanstheActivationFormfortheapplicableServiceprovidedtoyoubyNAB.
Allocated Account NumbermeansanaccountnumbergeneratedbytheaccountnumbergeneratortoolprovidedbyNABtoYou,thefirst9digitsofwhichmustcomprisewiththeNABTransactBSBNumberandClientSettlementIDandthefinaldigitofwhichischeckdigit.
Allocated EFT Servicemeanstheservicemoreparticularlydescribedinsection1ofSchedule2.
BarcodemeansabarcodethatcomplieswiththebarcodespecificationsprovidedtoyoubyNABforthepurposeofprovidingYouwiththePayinPersonServiceorNABRentCard.
Business DaymeansadayonwhichbanksareopenforgeneralbankingbusinessinVictoria,otherthanSaturdayorSunday.
Card SchememeansMasterCardandVisaandanygeneralpurposecreditcardschemethatNABdeterminesisaCardScheme.
Customermeansapersonwhoisyourcustomer.
Direct Debit User AgreementmeanstheagreementbetweenNABandyouunderwhichNABsponsorsyouasadebituserintheBulkElectronicClearingSystem.
GSThasthesamemeaningasundertheANewTaxSystem(GoodsandServices)TaxAct1999(Cth).
Letter of OffermeansaletterofofferwegiveyouinconnectionwithaService.
Merchant AgreementmeanstheagreementbetweenNABandyouunderwhichNABprovidesyouwithmerchantservices.
NAB Transact meansNAB’spaymentchannelandreportingproductknownbythatname.
NAB RentCardmeansavalidcustomeridentificationcardtomakearentalpayment,orsuchothertypeofpaymentasagreedbyus,inyourfavourataServiceProvider’spremisesasdirectedbyNABorassetoutintheLetterofOfferbytenderingcheque,cash,oracardapprovedbyNABoranyofthesetogetherincombinationwiththeBarcode.
Pay in PersonmeanstheServicethatallowsaCustomertomakeabillpaymentinyourfavouratNABoritsServiceProvider’spremisesasdirectedbyNABorassetoutintheLetterofOfferbytenderingcheque,cash,acardapprovedbyNABoranyofthesetogetherincombinationwiththeBarcode.
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Pay by PhonemeanstheServicethatallowsyourCustomerstomakepaymentstoyouoverthephoneusingthepaymentmethodsselectedbyyou.
Pay by WebmeanstheServicethatallowsyourCustomerstomakepaymentstoyouovertheInternetusingthepaymentmethodsselectedbyyou.
Scheme CardmeansageneralpurposecreditcardissuedunderaCardScheme.
Settlement AccountmeanstheaccountmostrecentlynominatedbyyouforthepurposesofNABsettlingamountowedtoyouunderthisagreementandfordebitingreversed,returnedorchargedbacktransactions.
Servicemeanseachoftheserviceslistedinclause28.1
Service Chargesmeans,inrelationtoaService,thechargespayablebyyoufortheServiceassetoutintherelevantLetterofOfferandincludesanyrevisedchargesnotifiedtoyoubyNABunderclause15.
Service ProvidermeansapartyengagedbyNABtoassistinprovidingaService.
TenantmeansaCustomerwhoisobligedtomakerentalpaymentstoyouandwhohasbeenissuedwithaNABRentCardbyyou.
Trade Marksmeanseachofthevarioustrademarks(includingbutnotlimitedtoregisteredandunregisteredtrademarksandtradenames)whichareusedonorinrelationtotheServiceorothergoodsandservicesprovidedbyNABfromtimetotime.
URLmeansanaddressthatspecifiesthelocationofafileontheinternet.
28. Supplyofservice
28.1 NABagreestoprovideyouwiththefollowingservicesiftheyarethesubjectofaLetterofOffer:
(a) PaybyPhone;
(b) PaybyWeb;
(c) NABRentCard
(d) PayinPerson;and
(e) AllocatedEFT.
(eacha“Service”).
28.2 ThetermsonwhichaServiceisprovidedaresetoutin:
(a) thisdocumentincluding,forPayinPersonandRentCard,Schedule1,andAllocatedEFT,Schedule2;
(b) theseparatetermsgoverningthepaymentmethodsusedbyyourCustomersinconnectionwiththeServiceincluding:
(i) theMerchantAgreement,ifpaymentsaremadebyaSchemeCardandtheServiceisnotPayinPerson;
(ii) theDebitUserAgreement,ifpaymentsaremadebydirectdebittotheCustomer’saccount;and
(iii) thetermsofyourchargecardagreement,ifpaymentsaremadebychargecard.
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(c) theUserGuide;and
(d) theGeneralTermsandConditionssetoutinPartAofthisdocument(togetherthe“Service Terms”).
28.3 AServicewillbeprovidedtoyouif:
(a) NABhasreceivedacompletedActivationFormfromyou;and
(b) NABhasnotifiedyouthattheServicehasbeenactivatedandyouareabletoacceptlivetransactions.
28.4 Ongivingreasonablenoticetoyou,NABmayrefusetoactivateaService,de-activateaServiceorsuspendpartorallofaServiceif:
(a) youdonotcomplywithyourobligationsunderanyoftheServiceTerms;or
(b) NABdeterminesthatitisnecessaryto:
(i) monitorandreducetheincidencesoffraud;or
(ii) performsystemandnetworkmaintenance.
29. Yourobligations
29.1 Youmust,inrelationtoaService:
(a) complywiththeServiceTerms;
(b) paytheServiceCharges;
(c) provideNABwithanyassistancereasonablyrequestedtoallowtheServicetobeactivated(includingaccesstoyournetworkorsystemsasrequired);
(d) promoteandsupplytheServiceinaccordancewiththisagreementunderthenamespecifiedbyNAB;
(e) provideinformationrelatingtotheServicereasonablyrequiredbyNABforthepurposesofthisagreement;and
(f) worktogetherwithNABtoestablishprocedurestoreducefraudortheopportunityforfraudinrelationtotheService.
29.2 YoumustpromptlynotifyNABofanychangeinyourdetailsasprovidedintheActivationFormorasotherwiseprovidedtous.
29.3 PriortoreportingaServicefaulttoNAB,youmustensurethatyourownnetworkisfreefromfaults.
30. NAB’sobligations
30.1 NABmust,inrelationtoaService:
(a) settlethevalueofallvalidandacceptabletransactions:
(i) forthePayinPersonService,assoonasreasonablypracticableafterNABhasreceivedsuchvaluefromtherelevantServiceProvider.NABwilleffectsettlementbycreditingthevalueofthosetransactionstoyourSettlementAccountsubjecttotheconditionssetoutinSchedule1;and
(ii) fortheAllocatedEFTService,assetoutinsection2ofSchedule;and
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(iii) fortheNABRentCardServiceassoonasreasonablypracticableafterNABhasreceivedsuchvaluefromtheServiceProvider.NABwilleffectsettlementbycreditingthevalueofthosetransactionstoyourSettlementAccountsubjecttotheconditionssetoutinSchedule1;
(iv) forallotherServices,fortransactionsthatareprocessedbyNAB,inaccordancewiththerelevantServiceTerms;
(b) provideyouwithadailyTransactionStatementshowingthetransactionsprocessedbyNABforthedayadvisedastheprocessingdate;and
(c) useallreasonableendeavourstoinformyouofanyscheduledoutages,whichmayaffecttheavailabilityofaService.
30.2 AnyamountsthatNABmustpayyouunderthisagreementmaybesetoffagainstamountspayablebyyoutoNABunderthisagreement.
31. Billing
31.1 NABwilldebitanyamountduebyyoutoNABunderthisagreementasfollows:
(a) ServiceChargeswillbedebitedtoyourBillingAccountwithin3BusinessDaysoftheendofthemonth;
(b) amountstobedebitedunderSchedule1andSchedule2willbedebitedtoyourSettlementAccountorsuchotheraccountasagreedassoonasreasonablypracticable;and
(c) allotheramountsowedunderthisagreementwillbedebitedtoyourBillingAccountorSettlementAccountasapplicablewhendueandpayable.
31.2 Itisyourresponsibilitytoensureyouhavesufficientfundsintherelevantaccounttopayamountsowingunderthisagreement.
31.3 Ifyoudonothavesufficientfundsintherelevantaccountreferredtoinclause31.1:
(a) youauthoriseNABtodebittheamountsowingbyyoutoanotherNABaccount;
(b) ifrequestedbyNAB,youmustprovideNABwithanauthorityandrequestinaform,andsubjecttothetermsandconditionsNABreasonablyrequires,todirectdebityournominatedaccountatanotherinstitutionwiththeseamounts;and
(c) youmustpayallapplicablefeesassociatedwithnothavingsufficientfundsintherelevantaccountandNABhavingtodebitanotheraccount.
31.4 NABwillprovideyouwithaBillingStatementsettingouttheServiceChargesincurredbyyouwithin14daysaftertheendofeachmonth.
32. ThingsyouneedtousetheServices
32.1 WewillprovidethefollowingtoyouforthepurposeofenablingyourcustomerstousetheServices:
(a) ForthePaybyPhoneService,aphonenumberforcustomerstocalltoaccesstheService;
(b) ForthePaybyWebService,aURL;
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(c) ForthePayinPersonService,barcodespecificationsforuseonremittanceadvices;
(d) FortheNABRentCardService,plasticcardscontainingbarcodes;and
(e) FortheAllocatedEFTService,partialuseofaNABBSBNumber,a3digitSettlementIDandatooltogenerateAllocatedAccountNumbers,asdescribedinSchedule2.
32.2 Youacknowledgeandagreethatyouacquirenorightsinanyofthethingslistedinclause32.1above.
32.3 Youmustnottransferorseektotransferanyofthethingslistedin32.1aboveoruseanyofthemforapurposeotherthanaccessingtheparticularServiceforwhichtheyweresupplied.
33. Termination
33.1 NABmayterminateorsuspendtheprovisionofanyoralloftheServicesatanytimeif:
(a) Youcommitamaterialbreachofthisagreementwhichisincapableofbeingcuredandhasamaterialimpactonourcreditorsecurityrisk;
(b) youcommitamaterialbreachwhichiscapableofremedy,butyoufailtoremedythebreachwithin14daysofnoticerequiringyoutodoso;
(c) inNAB’sreasonableopinion,providingyouwithaServiceputsNABatimmediaterisk.
NABmaydosobygivingyounoticeinwriting.Thenoticedoesnothavetostateareason.
33.2 YoumayterminateyouruseofaServiceatanytimebygivingNAB30daysnoticeinwriting.
34. Consequencesoftermination
34.1 OnterminationofanyService,youmustimmediately:
(a) stoppromotingthatService;
(b) stopsupplyingthatService;
(c) payNABallamountsowedtoNABinrespectofthatService;
(d) stop,andrequireyourCustomerstostop,using:
(i) anyphonenumberallocatedtoyouforthepurposeofthePaybyPhoneserviceifthePaybyPhoneServiceisterminated;
(ii) anyURLallocatedtoyouforthepurposeofthePaybyWebserviceifthePaybyWebServiceisterminated;
(iii) anyBarcodespecificationsprovidedtoyouforthepurposeofthePayinPersonServiceifthePayinPersonServiceisterminated;and
(iv) anyNABRentCard,iftheNABRentCardServiceisterminated;
(v) theNABTransactBSB,3digitSettlementIDandAllocatedAccountNumberstomakepaymentstoyou,iftheAllocatedEFTServiceisterminated;and
(vi) anyTradeMarkswhichyouhavebeengivenpermissiontouseforthepurposeoftheterminatedService;
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(e) unlessotherwiseadvisedbyNAB,returntoNAB:
(i) allNABConfidentialInformationinamaterialformandallcopiesofitthatareinyourpossessionorcontrol;and
(ii) theUserGuidesandallotherdocumentationprovidedtoyouinrelationtotheterminatedServices.
34.2 Terminationofthisagreementoranypartofitwillnotaffecttheaccruedrightsorremediesofeitherparty.
35. Lossandindemnity
35.1 Loss where value not received by NAB
IfyouusePayinPerson,AllocatedEFT,orNABRentCardyouacknowledgethat,subjecttoyourimpliedrightsatlawwhichcannotbeexcluded:
(a) ifaCustomereffectsapaymentbutanequivalentvalueisnotreceivedbyorcreditedtoNAB(includingbecauseanamountcreditedtoNABisreversed),NABisnotliabletoyouforthatvaluenotbeingcreditedtotheSettlementAccountor,ifalreadycredited,beingdebitedtotheSettlementAccount(orsuchotheraccountasagreed)bywayofreversal;and
(b) NABisnotliableforanyLosssufferedasaresultofamissingorerroneouspaymentforwhichavalidreceiptcannotbeproduced.
35.2 Additional indemnity for Allocated EFT Service
Inadditiontotheindemnityinclause13,inrelationtotheAllocatedEFTService,youalsoagreetoindemnifyforallLossweincurbecauseof:
(a) NABreturningorrefusingDirectEntriespayableonanyBankingDaybecause:
(i) NABissoinstructedbyyou;or
(ii) theAllocatedAccountNumberfailsvalidation;or
(iii) theDirectEntrywasadebitdrawing;or
(iv) NABisotherwiseentitledtodosounderthisAgreement;
(b) aCustomerusingtheAllocatedAccountNumbertomakeadepositatabranchordepositbox;or
(c) anyreasonabledelay(includingwithoutlimitationanydelaycausedbycircumstancesbeyondthecontrolofNAB)intheavailabilityofthedailytransactionreport.
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SCHEDULE 1 PAY IN PERSON/NAB RENTCARD1. Reasonsfordelayinpayment
1.1 YouacknowledgethatdelaymightoccurinthecreditingofvalidandacceptablePayinPersonorNABRentCardtransactionstotheSettlementAccountunderclause31where:
(a) thereisapublicholidayinSydneyorMelbourneonthedayoronthedayafterapaymentismade;
(b) apaymentisreceivedbyaServiceProviderthatdoesnothaveelectronicfacilities;
(c) apaymentisreceivedoveraweekend;or
(d) aServiceProviderfailstoperformitsobligationsinreceivingpayments.
1.2 WhileitisexpectedthatanydelayinNAB’sperformanceunderthisagreementforareasonsetoutinitem1.1ofthisSchedulewillnotcontinueformorethanoneBusinessDay,youacknowledgethatanysuchdelaymightcontinueforalongerperiod.
1.3 NABwillnotbeinbreachofthisagreementmerelybecauseofadelayofthekindreferredtoinitem1.1ofthisSchedule.
2. DishonourofchequesreceivedbyaServiceProvider
2.1 WhereapaymentismadebythetenderofachequetoaServiceProviderthatisdishonouredwhenpresentedforpaymentbyaServiceProvider’sbankNABwill:
(a) notifyyouofthedishonour,therelevantamountandanyotherrelevantinformationassoonasisreasonablypracticableafterNABisnotifiedofthesedetailsbytheServiceProvider;and
(b) forwardtoyoueachchequethatisdishonouredwhenNABreceivesthechequefromtheServiceProvider.
2.2 WheretheamountofadishonouredchequehasbeencreditedtotheSettlementAccountpursuanttoclause31ofthisagreement,atanytimeafterNABhasreceivednotificationofdishonour,NABmaydebitthatamountbywayofreversaltoyourSettlementAccount(orsuchotheraccountasagreed)inaccordancewithclause31ofthisagreement.
3. Reversedtransactions–cheques
3.1 WhereapaymentismadebythetenderofachequetoaServiceProviderbutitappearsthatthechequewillnotbeabletobepresentedforpaymentbyaServiceProvider’sbankforanyreason(including,forexample,iftheServiceProviderisunabletolocatethecheque)(“LostCheque”),thenNABwillnotifyyouoftherelevantamountandanyotherrelevantinformationassoonasisreasonablypracticableafterNABisnotifiedofthesedetailsbytheServiceProvider.
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3.2 Wheretheamountofachequetowhichitem3.1ofthisScheduleapplieshasbeencreditedtotheSettlementAccountpursuanttoclause31ofthisagreement,atanytimeafterNABhasreceivednotificationofaLostCheque,NABmaydebitthatamountbywayofreversaltoyourSettlementAccount(orsuchotheraccountasagreed)inaccordancewithclause31andofthisagreement.
4. PaymentbySchemeCard
ForpaymentsusingaSchemeCard,youmust:
(a) onlyallowyourCustomerstousethePayinPersonifyousuppliedthegoodsand/orservicesthesubjectofyourCustomer’sbill,or,inthecaseofrentalpaymentsmadeusingNABRentcard,youareauthorisedbytheTenant’slandlordtocollectrentalpaymentsmadebythatTenant;
(b) notbillyourCustomersbeforeyouhavesuppliedthemwiththegoodsand/orservicesthesubjectofthebill,unlessyourCustomerhasagreedtoreceivethemlater;
(c) establishafairpolicyfordealingwithrefundsanddisputesandmakethatpolicyavailableforthebenefitofyourCustomers;
(d) ifyouagreetorefundatransactionasaresultofyourCustomerapproachingyoudirect,givetherefundbycreditwherepossibleandnotincashorbycheque;
(e) promptlyassistNABinresolvingCustomerdisputesinvolvingtheuseofaSchemeCardasapaymentmethod.
5. Reversedtransactions–SchemeCards
5.1 YouacknowledgeandagreethatwhenpaymenthasbeenmadeusingaSchemeCardthatNABcanreverse(chargeback)atransactionif:
(a) YourCustomerdisputesliabilityforthetransactionforanyreasonthatisdeterminedbyNABinitsreasonableopiniontobevalid;
(b) thesignatureonthetransactionreceiptisforgedorunauthorised;
(c) thetransactionwasnotauthorisedbyyourCustomerintheircapacityasthecardholder;
(d) anotherpartysuppliedthegoodsand/orservicesthesubjectofyourCustomer’sbill;
(e) yousuppliedthegoodsand/orservicesthesubjectofyourCustomer’sbilltoapersonwhowasnotagenuineCustomerorhaveindicatedyourintentiontodoso;
(f) youdidnotcomplywithanyofyourobligationsinitem4ofthisSchedule.
5.2 Ifitem5.1ofthisScheduleapplies,youacknowledgeandagreethatNABmaydebittheamountofthetransactionbywayofreversaltoyourSettlementAccount(orsuchotheraccountasagreed)inaccordancewithclause31ofthisagreement.
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6. NABRentCard
6.1 Your responsibilities
(a) YouareresponsibleforprovidingeachtenantaNABRentCardwithbarcodeforacceptanceofrentalpaymentsattheServiceProvider.
(b) YouareresponsibleforanylosssufferedasaresultofincorrectpaymentdetailsbeingprovidedtoCustomer.
(c) YoumustinformTenantsthattheNABRentCardistobeusedonlytomakepaymentstoyouviatheServiceProviderandisnottobeusedtomakerentalpaymentsoverthecounteratanyNABbranch.
6.2 Customer termination
WhenaTenantceasestobeatenant,youmust:
(a) advisetheTenanttostopusingtheNABRentCardtomakerentalpaymentstoyou;and
(b) collecttheNABRentCardfromthatTenant.
6.3 NAB RentCard production
Atthetimeofimplementation,wewillprovidetoyouthecontactdetailsforplacingNABRentCardorders.Pleaseallowupto15BusinessDaysfromthetimeoforderingfortheproductionanddeliveryoftheNABRentCardstoyou.
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SCHEDULE 2 ALLOCATED EFT1. AllocatedEFTservice
1.1 Service Description
TheAllocatedEFTServiceprovidesamechanismforallocatinguniqueaccountnumberstocustomersforthepurposeofmakingpaymentsviadirectcreditorelectronicbanking,withouttherequirementtoestablishormaintainseparatebankaccountsforeachcustomer.AllocatedAccountNumbersarebasedonthefollowingnumberingconventions:
[XXXXXX] [XXX] [XXXXX] [X]
NABTransactBSB Clientspecific AccountNumber CheckDigit SettlementID (AllocatedVariable)
TheNABTransactBSBandSettlementIDwillbefixed.TheAllocatedVariableandCheckDigitwillbegeneratedusingatoolprovidedtoClientbyNAB.
1.2 BSB and Settlement ID
NABwillallocatetoyou:
(a) thepartialuseofaNABBSBnumber;and
(b) aclient-specific3digitSettlementID,whichwillbeusedtoidentifypaymentsmadetoyou.
YouacknowledgethatyouacquirenorightsinanyBSBnumberorSettlementIDallocatedtoyouandyoumaynottransfer,orseektotransfer,theBSBorSettlementID,oruseeitherforapurposeotherthanusingtheAllocatedEFTServiceunderthisAgreement.
1.3 Allocated Account Numbers
(a) NABwillprovidetoyouatooltogenerateAllocatedAccountNumbers.
(b) YouareresponsibleformaintainingarecordofAllocatedAccountNumbersinuseanddetailsoftowhichcustomerthoseAllocatedAccountNumberscorrespond.
(c) YouacknowledgethatNABhasnorecordofcustomerstowhomAllocatedAccountNumbershavebeenassignedandyouaresolelyresponsibleforensuringthatanycreditsmadetoaAllocatedAccountNumberarereconciledbacktotheappropriateCustomer’sledgerwithyou.
1.4 Your responsibilities
(a) YouareresponsiblefornotifyingeachCustomerofthepaymentdetailstobeusedbythatCustomerwhenmakingdirectcreditorinternetbankingpaymentstoyou.
(b) YouareresponsibleforanylosssufferedasaresultofincorrectpaymentdetailsbeingprovidedtoCustomer.
(c) YoumustinformCustomersthattheAllocatedAccountNumberistobeusedonlytomakepaymentstoyouviaDirectCreditandisnottobeusedtomakedepositsoverthecounteratanyNABbranch.
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1.5 Customer termination
Whenacustomerceasestobeacustomer,youmust:
(a) advisetheCustomertostopusingtheAllocatedAccountNumbertomakepaymentstoyou;and
(b) removetheallocatedaccountnumberfromanyfurthercorrespondencewiththatcustomer.
2. Paymentprocessingandreporting
2.1 Payment to Settlement Account
(a) AllDirectCreditsreceivedbyNABinrespectofvalidaccountnumbersbearingtheNABBSBandSettlementIDallocatedtoyouwillbesettledtoyourSettlementAccount,inaccordancewiththetermsofthisdocument.
(b) AnyDirectEntryitemthatisadebitdrawinginrespectofanyaccountbearingtheNABBSBandSettlementIDwillberejected,otherthandebitsforthepurposeofeffectingareturnorrefusalofacredittotheaccount.
2.2 Processing
WhenNABreceivesDirectCreditsthroughthepaymentsystem,theDirectCreditsandtherelevantdetailsaretobeprocessedbyNABtotheSettlementAccountinaccordancewithanyapplicableAPCAregulationsorprocedures(includingBECSrulesandprocedures)andNAB’sstandardbankingpractice.
2.3 Reporting
(a) Asearlyaspracticableoneachbusinessday,NABwillmakeavailabletoyouthroughNABTransactareportlistingalltransactionstotheSettlementIDmadeonthepreviousBusinessDay.
(b) IfthereportrelatingtothepreviousBusinessDayisnotavailablethroughNABTransactby7.00amonthenextBusinessDay,youmustnotifyNABassoonaspracticableandNABmustusereasonableendeavourstomakethereportavailableassoonaspossiblethereafter.
2.4 Unapplied and mistaken payments
Youmust:
(a) promptlynotifyNABifyouareunabletoapplypaymentslistedinatransactionhistoryreporttoaccountsyoumaintainforyourcustomersforanyreason;
(b) uponbeingnotifiedbyNABthatacredititemreceivedbyyouisallegedlyunauthorised(“notice”):
(i) immediatelypreventthewithdrawalorotheruseorapplicationofthefundsheldbyyoupendingtheresolutionofthematterbyNAB;and
(ii) complywithanyreasonablerequestforassistanceinunwindingthetransaction.
YouauthoriseNABtodebittheSettlementAccount(orsuchotheraccountasagreed)foranyamountswhichwerecreditedtotheSettlementAccountasaresultofabankorpayererror.
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