nace-cars show daily, fri. august 1, 2014

Dan Risley, president and execu-tive director of the AutomotiveService Association (ASA), jokedyesterday morning at the OpeningGeneral Session that when thedecision was made last July tomove NACE | CARS to Detroit, thelooks on people’s faces werepriceless.

“I couldn’t even describe it,”Risley said. “People were verymuch surprised. People said, areyou crazy? Are you out of yourmind? We’re going to get robbed! Iwon’t bring my staff. And, we’ll beattacked by wild dogs.”

They were moving away from amajor destination city to Detroit.

“What you probably don’t know,or maybe you do know if you’ve

SHOW DAILY

FRIDAY, AUGUST 1, 2014 Today’s events

RECEPTION4:30 p.m.-6:00 p.m.(On the show floor; each attendeereceives one free drink ticket withtheir registration)

8:00-8:30 a.m. – ContinentalBreakfast8:30-10:00 a.m. – Market Dynamics10:00-11:30 a.m. – MaximizingCapacity Utilization11:30 a.m.-12:30 p.m. – Lunch12:30-2:00 p.m. – Changing VehicleDesign and Increasing RepairCapacity2-3:30 p.m. – Anatomy of anAcquisition

CARS Auto Alliance Technology &Telematics Forum

8:30 a.m.-9:15 a.m. – ContinentalBreakfast9:15 a.m.-9:20 a.m. – OpeningRemarks9:25 a.m.-9:30 a.m. – VideoPresentation9:30 a.m.-10:30 a.m. – PanelDiscussion: Where is VehicleTechnology Headed & What Does itMean for Sustainable Trans-portation, Vehicle Owners, and theModern Repair Shop?10:30 a.m.-10:45 a.m. – RefreshmentBreak10:45 a.m.-11:30 a.m. – Panel Q & A11:30 a.m.-1:00 p.m. – Lunch &Keynote Speaker: Terry Inch, ChiefOperating Officer, OnStar GENERALMOTORS 1:00 p.m.-2:00 p.m. – Workshop

SEE PG. 18 FOR TODAY’S DEMO SCHEDULE!

ASA President and Executive DirectorWelcomes Exhibitors and Attendeesat Opening General Session

C2 NACE | CARS Show Daily 2014 ● Friday, August 1

been a frequent attendee of NACE| CARS, is that our show has al-ways been in a major destinationcity, whether it was Orlando, Ve-gas or New Orleans. But we’venever had it in Detroit. Not thatit’s not a great city, we’re just notcompeting with Mickey Mouseand slot machines. We are, how-ever, in the mecca and birthplaceof the automotive industry.”

Also, they were moving theshow from a November time-frame to July. And just two daysbefore Risley and ASA made thatannouncement last year that theshow was moving to Detroit, thecity filed for bankruptcy.

Yet, 12 months later, Risleystood before the crowd of 400 orso and said he couldn’t be more

happy with the decision the boardmade to bring the show to theMotor City.

“The local support has beenunbelievable, and by local, I’mtalking about the people who arehere every day. When we’ve beenin other cities, we’ve gotten sup-port, but not the local support likewe’ve gotten here.”

Risley then recognized variouscompanies for rallying around theshow, and noted the $300 millionrenovation the Cobo Center is un-dergoing.

He also noted changes to theshow this year, including addingtours so attendees could enjoythe city as well as the show, and20,000 square feet of space dedi-cated to live demos with running

vehicles, welding and refinishing– a first in U.S. history, he said.

“As a result of these changes,I’m proud to say we’re up 40 per-cent in registration over the sametime last year,” said Risley.

Risley concluded his openingcomments by saying, “I wasn’t surewhat to expect when we moved theshow to Detroit nine months afterour last show ended in November,so we appreciate the exhibitors’and attendees’ time, money and re-sources they dedicated to be heretoday. This has all been made pos-sible not by ASA, its board of direc-tors or staff, not the showmanagement company, Stone FortGroup, but all of you - because ifyou didn’t embrace and support it,we wouldn’t be here today.”

2 NACE | CARS Show Daily 2014 ● Friday, August 1

BodyShop Business Publisher Scott Shriber presented Tom Griffin with the 2014 Multi-Shop Executive of the Year Award and Rachel Minshall withthe 2014 Single-Shop Executive of the Year Award at yesterday’s OpeningGeneral Session.

The award has been given out by BodyShop Business since 1984 to a truecollision repair visionary who has experienced great success by being for-ward-thinking, overcoming challenges and persevering.

This is the first year BodyShop Business handed out two awards recogniz-ing both single-shop and multi-shop owners and managers.

Tom Griffin

Griffin’s collision career spans 30years. He now leads a two-storeoperation in Mayfield Heights, Ohio,that’s described as a “thriving fam-ily business that provides an ex-traordinary experience forcustomers and a rewarding workenvironment for employees.”

“What is truly unique is the cus-tomer-centered focus Tom instillsin every one of his employees. Hewill often ask, ‘How is that rel-evant to our customer?’ andconstantly challenges us notto ‘chest pound’ but to hon-estly evaluate everything wedo from the customer’s pointof view,” says an employee.

Griffin is also known for

BodyShop Business Presents Collision Repair Shop Executive of the Year Awards

helping young people find their wayin the industry and championingwomen in the industry, hiring andnurturing many female employeesin his company.

Outside of his business, Griffinhas served as past president ofCoyote Vision Group and presidentof the Automotive Service Associ-ation Greater Cleveland Chapter.He also sits on the board of theSolon Chamber of Commerce.Mayfield Collision Centers is alsothe only body shop to participatein GuitarMania, a Greater Cleve-land community public art projectthat has raised $2 million forUnited Way and the Rock and RollHall of Fame and Museum’s edu-cation programs.

Rachel Minshall

Minshall has been in the auto bodybusiness for 21 years, starting as a

mechanic in 1996 in the Ford Assetprogram. An injury ended her careeras a mechanic after only two years,but she persevered, switched direc-tions and became the first femaleservice advisor at Soerens. Thatwas the moment she realized whatshe was born to do: help people bygetting their vehicles fixed right thefirst time.

In 2006, another opportunityarose, this time to grow the bodyshop, so she became the first fe-male body shop manager at So-erens. Right away, she startedupdating all the training and certifi-cations at the shop. Within the firstyear of taking over the shop, sheand all the technicians became I-CAR Platinum and the shop be-came I-CAR Gold.

“What makes Rachel different isthat she is kind and fair to techni-cians and customers,” says an em-ployee. “She goes above and

beyond to help the customer’severy need, such as staying lateto write an estimate or going tothe customer to write the esti-mates if needed. She states atleast 20 times a day, ‘Whatever iseasier for you,’ and she goes tothe extreme to help people.”


OEM Industry Week Reception

People were revved up at the OEM Industry WeekReception, held last night at the historic Gem Theatre in downtown Detroit.


In an over capacity training session,Snap-on’s Chris Sobieski presenteda two-part class on vehicle align-ment and how collision and me-chanical shops need to not only fixthe traditional alignment angles, butthe sensors and computers.

“Vehicle behavior that is normallyassociated with wheel alignmentsuch as a pull or drift may not bedirectly related to the tires andwheels,” said Sobieski, EquipmentSpecialist for Snap-on Equipment.“Being able to diagnose, repair andreset electric power steering andelectronic stability control as part ofthe alignment can be just as impor-tant as the angles.”

Classes covered the importanceof wheel alignment on today’s vehi-cles, understanding the importance

of restoring the vehicles dimen-sions and geometric angles to fac-tory conditions so the dynamicdriver assist and stability controlprograms perform as designed.

“It might be just one visual signlike excessive brake noise or duston just one wheel may be a signthat a late-model vehicle with astability control system may havean alignment angle problem or andissue with one of the sensors,” saidSobieski.

Sobieski also looked at how per-forming alignment checks andalignments can be profitable andmake a quicker return on invest-ment if the right alignment equip-ment is purchased.

Sobieski will be at Snap-on booth(#31003) during the show.

Training Session Highlights the Importance of Proper Alignment Late-Model Vehicles

General Motors, maker of brands such as Buick, Cadil-lac, Chevrolet, GMC, Holden, Isuzu, Opel and Vauxhall,has given a global approval for De Beer 900+ systemby Valspar Automotive.

This approval is based on the GM SpecificationGMW15406M. All countries where General Motors ve-hicles are manufactured, sold or repaired can now uti-lize the De Beer 900+ series for General Motorswarranty work.

“General Motors performed meticulous and thor-ough testing of the 900+ product for global use and weare excited to report a successful approval,” said CarlWierks, global vice president of Valspar Automotive.“This approval shows Valspar Automotive’s continueddedication to our customers and our products.Valspar’s vision is to be the best coatings company inthe world; this is another step in demonstrating ourcommitment to excellence in the coatings industry.”

General Motors Approves De Beer 900+ by Valspar Automotive

Jeff Silver Student of the Year -Dustin Harrier - Service King -Phoenix, Ariz. - with Jeff Silver, co-owner, Butterfield BodyworksCARSTAR, Mundelein, Ill.

Gold Class Business of the Year /Russ Verona Memorial AwardMike Minutillo, Master Autobody -Boynton Beach, Delray Beach andFort Lauderdale, Fla.

i-car hands out awards at luncheon

(Left) John Van Alstyne, president andCEO of I-CAR; (middle) National In-structor of the Year: Roy Taylor, Chesa-peake, Va.; (right) Bob Keith, chairmanof the I-CAR Board of Directors.


I-CAR Celebrates 35th Anniversary with Motown-Themed ReceptionFollowing a jam-packed day of educational sessions and speakers, I-CAR invited conferenceattendees to an exclusive event to celebrate the organization's 35th anniversary. In addition to anassortment of gourmet dishes and desserts, I-CAR treated attendees to a special performancefrom The Motown Experience — a musical group comprised of members of The Miracles, TheCapitols and former members of The Temptations. Party-goers danced and sang along to hitsfrom such artists as the Four Tops, Marvin Gaye and Stevie Wonder.


Live Action on the Show Floor!As soon as the show floor opened yesterday at 9:30 a.m., exhibitors got busy showing off the latest high-tech equipmentand techniques to eager attendees.


Schedule at a glance(T) - Technical, (MG) - Management

Friday, August 1, 2014

Key EventsTime Location Event

8:00 a.m.-4:30 p.m. Grand Ballroom B CRES (Collision Repair Executive Symposium)/MSO(Includes Meals)

8:00 a.m.-2:00 p.m. 141 CARS Auto Alliance Technology & Telematics Forum(Includes Meals)

10:30 a.m.-6:00 p.m. Hall C NACE/CARS Expo4:30 p.m.-6:00 p.m. Hall C Show Floor Reception

Collision SessionsTime Location Event

8:30 a.m.-10:00 a.m. 140D (T) ASE Test Prep Collision Technician140C (T) Car-O-Liner New Vehicle Structures and How They Affect

Your Estimate140F (T) SRS and Safety Systems, Part 1140G (MG) CCC ONE Repair Workflow140E (T) BASF - Advanced Color Adjustment Tools and Techniques140A (T) 2015 F-150 Aluminum Repair Information and Ford’s

National Body Shop Program10:30 a.m.-12:00 p.m. 142C (MG) Effective Succession Planning For a Secure Retirement

140C (T) Profitable and Reliable Bumper Repair140G (T) Audi Authorized Aluminum Program140A (MG) Dynamic Marketing Through Social Media140F (T) SRS and Safety Systems, Part 2140D (MG) The ROI of ASE

1:30 p.m.-3:00 p.m. 140D (MG) Technology is a Threat to Your Profitability140G (T) Aluminum Welding and Repair142A (T) Maximizing the Efficiency of the SCAN TOOL for the

Collision Industry140E (T) Alignment Expert in 90 Minutes140C (T) 3M Aluminum Repair: Separating the Facts from the Myths140A (MG) Write It Right Best Practices

1:30 p.m.-4:30 p.m. 142C (MG) Creating a Culture Where New Hires Succeed3:30 p.m.-5:00 p.m. 140E (MG) Simple Cycle Solutions

140G (MG) CCC Opportunity Management140C (T) Repairing Today’s Vibrant Colors Using Waterborne

Technology140D (MG) The ABC’s of Aftermarket Parts, AMI

Accredited140A (MG) Future of DRPs142A (T) Welding for Excellence


Mechanical SessionsTime Location Event

8:30 a.m.-10:00 a.m. 140F (T) SRS and Safety Systems, Part 19:00 a.m.-12:00 p.m. 140B (T) NEW! Practical Automotive Electronics, Powered by Bosch,

Young Technicians Symposium, Part 1 of 4335 (T) NAPA TRACS Users Group

10:30 a.m.-12:00 p.m. 140E (MG) Effective Succession Planning For a Secure Retirement140F (T) SRS and Safety Systems, Part 2

1:00 p.m.-4:00 p.m. 140B (T) NEW! Engine Management: GDI, PFI and Diesel EngineManagement Schemes - Powered by Bosch YoungTechnicians Symposium, Part 2 of 4

1:30 p.m.-4:30 p.m. 142C (MG) Creating a Culture Where New Hires Succeed140F (T) Everyday Lab Scope, Dust it Off and Let’s Get to Work142B (T) NEW! Technician Challenges in Understanding and

Recognizing Feed Gas Anomalies Sponsored byCARQUEST Technical Institute

I-CAR AdD-On EducationTime Location Event

8:00 a.m.-12:00 p.m. 353 Vehicle Technology and Trends 2014354 Aluminum Exterior Panel Repair and Replacement

1:00 p.m.-5:00 p.m. 354 Hazardous Materials, Personal Safety, and Refinish Safety

Saturday, August 2, 2014

Mechanical SessionsTime Location Event

8:30 a.m.-11:30 a.m. 140C (T) How to Diagnose P0420s & P0430s (Catalyst BelowThreshold) DTCs

140D (T) NEW! Understanding the Mysteries of Chrysler Diagnostics140B (T) NEW! Sensor and Acutators Diagnosis and Testing,

Powered by Bosch, Young Technician’s Symposium, Part 3of 4

12:30 p.m.-3:30 p.m. 140C (T) Effective Use of Diagnostic Resources140D (T) NEW! Ford EcoBoost, Sync and Integrated Diagnostic

System; Ford’s Total Approach From Design to Diagnosis 140B (T) NEW! Braking Technology; ABS, Traction Control and

Predictive Braking Operation, Service and DiagnosticFundamentals, Powered by Bosch, Young Technician’sSymposium, Part 4 of 4

I-CAR Add-On EducationTime Location Event

8:00 a.m.-5:00 p.m. 140A 2015 Ford F-150 Structural Repair Training Course


8:00-8:30 a.m.Continental Breakfast

8:30-10:00 a.m.Market Dynamics—Changes invehicle ownership and drivingpatterns, ride-sharing, collisionavoidance technologies, usage-based insurance and vehicletelematics are factors influencingthe current marketplace. Learnfrom insurance and collisionexecutives how these trends haveimpacted today’s market and willinfluence the future.Moderator: Russell Thrall III, publisher and editor-in-chief, CollisionWeekParticipants: Joseph Funk, vicepresident, AIG Complex CasualtyClaims; Susanna Gotsch, director, industry analyst, CCC InformationServices, Inc.; Randy Hanson, claimdirector, Allstate Insurance

10:00-11:30 a.m.Maximizing CapacityUtilization—Collision repairoperating models are constantlyevolving in response to themarketplace and the desire tocontinuously improve business.Successful shop owners areincreasingly focusing onmaximizing their capacity

utilization to assure top-level KPIperformance and assure growth.Moderator: Erick Bickett, CEO, FixAuto USAParticipants: Paul Krauss,president and CEO, Craftsman AutoBody; Don Mikrut, vice president ofCarCare Collision Centers; JoeAmodel, founder and CEO of TheCollision Centers of New York; RickWood, co-CEO of Cooks CollisionCenters; Mark Sanders, presidentand chief operating officer, CaliberCollision Centers; Dave Braun,principal with Nexsyis Collision, Inc.

11:30 a.m.-12:30 p.m.Lunch

12:30-2:00 p.m.Changing Vehicle Design and Increasing Repair Complexity—Everyone knows that today’svehicles are vastly different fromthose of just five years ago.Learn how the industry is:

● Planning their investments inplants and equipmentnecessary to repair thechanging auto

● Building cultures geared fortechnical excellence

● Assuring the right car gets theright repair, by the right technician,at the right repair facility

Moderator: Roger Wright, industryexecutiveParticipants: Bill Brower, VP andmanager of strategic partnershipsat Liberty Mutual; Marty Iverson,executive VP of businessdevelopment for North America,Innovation Group; Patrick Burnett,associate VP of property andcasualty claims – material damage,Nationwide; Aaron Marshall,Marshall Auto Body; DavidGoldstein, senior VP – operations(California and Nevada), Caliber

2:00-3:30 p.m.Anatomy of an Acquisition—This“mock” acquisition will include thesteps of a transaction, looking atbuyer and seller issues. Topics willinclude pre-sale preparation,understanding how businesses arevalued, confidentiality, duediligence, deal structure andnegotiation strategy.Moderator: Marcy Tieger, managingdirector, Symphony Advisors, LLC Participants: John Walcher,president of Veritas Advisors, Inc.;and Will Johnston, VP ofacquisitions, Service King

schedule


Friday, August 1Time Session

10:30 a.m. KC Mathieu of Discovery Channel’s “Gas Monkey Garage” and Valspar present Paint Demo,Spraybooth, 60 mins – Demo Zone 3

11:00 a.m. NABC presents Recycled Rides Vehicle Donation, 30 mins – NABC/Recycled Rides Booth11:30 a.m. Car-O-Liner presents Measuring Equipment Demo, 30 mins – Demo Zone 512:00 p.m. I-CAR presents Aluminum GMA (MIG) Welding, 45 mins – Demo Zone 412:00 p.m. BASF presents Paint Demo, Spraybooth, 90 mins – Demo Zone 712:30 p.m. 3M presents Bumper Repair, 60 mins – Demo Zone 61:30 p.m. Car-O-Liner presents Measuring Equipment Demo, 30 mins – Demo Zone 5

2:00 p.m. NABC presents First Responder Emergency Extrication (FREE) program, 60 mins – Demo Zone 13:00 p.m. I-CAR presents Carbon Fiber Repair, 45 mins – Demo Zone 43:30 p.m. 3M presents Disassembly/Assembly-Substrates, 60 mins – Demo Zone 6

4:30 p.m. KC Mathieu of Discovery Channel’s “Gas Monkey Garage” and Valspar present Paint Demo,Spraybooth, 60 mins – Demo Zone 3

5:00 p.m. I-CAR presents Rivet and Rivet Bonding, 45 mins – Demo Zone 4

Join Us For Live Demos On The EXPO Floor!

demo schedule

Event Information At Your Fingertips!

● View the exhibitor list, search for exhibitors, mark exhibitorswith “visited” tags, request meetings, add personal notes andmap their booth location.

● Build your personalized planner, plan your itinerary, addpersonal notes, and tag favorite exhibitors and sessions. Syncwith the website in real-time.

● Tap into local information about Detroit, including hotels,transportation options and more.

● Read, follow and comment on #NACEEXPO tweets from ourfellow attendees and exhibitors.

● Tune into exclusive updates, notifications and blogs fromthe NACE | CARS management team.

Enhance your NACE | CARS 2014 experience with the official mobile app

Efficiently plan your visit to NACE | CARS 2014 while onthe go with the official mobile app. Download the

appropriate mobile app today:

iPhone/iPad App Android AppChirpE Mobile

Web App



8:00 a.m.-12:00 p.m.Rm. 353 – (T) I-CAR Add-On Education: Vehicle Technology and Trends 2014Rm. 354 – (T) I-CAR Add-On Education: Aluminum Exterior Panel Repair and Replacement


8:30 a.m.-10:00 a.m.Rm. 140D – (T) ASE Test Prep Collision TechnicianSpeaker: Teresa Bolton, director ofcollision repair test development,National Institute for AutomotiveService Excellence (ASE)Session Description: This sessionprovides important tips andinformation on how to best preparefor the ASE certification tests forcollision technicians andestimators. You’ll learn how theASE certification exams arecreated, how to read andunderstand the questions, and howbest to prepare to be successful nomatter what test you’re taking. Ifyou’ve ever wondered what youneed to know to be ASE certified,this class explains it all.

Rm. 140C – (T) Car-O-Liner NewVehicle Structures and How TheyAffect Your EstimateSpeaker: Robert Hornedo, owner, Pacific Collision EquipmentSession Description: Collision repairers are faced with vehiclesthat do not react to collision forceslike they did just a couple of yearsago. Advanced high strength steels,aluminum, carbon fiber andcombinations of each on any onevehicle have created difficulties inlocating all the damage. Therefore,writing an estimate has become atwo-part process. Write,disassemble and repair and writeagain. There’s a better way that’snot only easier but will add

significant amounts to the bottomline in more ways than one.

Rm. 140F – (T) SRS and Safety Systems, Part 1Speaker: Anthony Menke, NortheastRegion supervisor, ACDelcoSession Description: This seminarreviews the Supplemental RestraintSystem components and sub-systems. Menke will identifycomponents and sub-systems,post-collision repair procedures,diagnostic, service and safetyprocedures.

Rm. 140G – (MG) CCC ONE RepairWorkflowSpeaker: Christine Pierce, seniorfield implementation manager, CCCInformation ServicesSession Description: The CCC ONERepair Workflow session will focuson best practices for shopmanagement. Topics will includerepair plan optimization, partsordering and job costing. Thissession will benefit all roles withinthe shop.

Rm. 140E (T) BASF - AdvancedColor Adjustment Tools andTechniquesSpeaker: Hans Kempf, NorthAmerican training manager, BASFSession Description: Coloraccuracy continues to be the mostchallenging aspect within collisionrepair processes. This seminar looksat modern options to achieve colormatching using the most efficientand effective methods available tothe refinisher. The two most popularand accessible techniques availablewill be covered: colorspectrophotometry and color decks.Understanding their use, benefitsand limitations is paramount to anyrefinisher.

Rm. 140A (T) 2015 F-150 AluminumRepair Information and Ford’sNational Body Shop Program

Speakers: Larry Coan,damageability product concernengineer, Ford Motor Company;Gerry Bonanni, senior engineer forPaint and Body Repair, Ford MotorCompany; Melissa Lester, collisionmarketing manager, Ford CustomerService DivisionSession Description: Ford MotorCompany presents 2015 F-150collision repair information, whichwill include: design forrepairability, enhanced serviceinformation, available trainingcourses and recommendedtools/equipment. In addition, Fordwill have an F-150 cut-away onsite to demonstrate how thevehicle has been designed to beeasily repairable. Informationregarding Ford’s National BodyShop Program will also bepresented, along with relatedinformation.


10:30 a.m.-12:00 p.m.Rm. 142C – (MG) EffectiveSuccession Planning For a Secure RetirementSpeaker: Matt Winslow, director ofspeakers and content, AutomotiveTraining Institute Session Session Description: Seventy-onepercent of entrepreneurs plan toretire in the next 10 years. In thisexciting 90-minute session,Winslow shares cutting-edgesuggestions to protect your futureand your family with effectivesuccession planning. ● Learn how to retire on your time-

table● Discover how to get someone to

run your business for you● Learn how to develop your

second-in-command to give youmore free time and greater peaceof mind

● Get the most when you sell yourbusiness

collision sessions


● Protect your future and yourfamily

Rm. 140C – (T) Profitable andReliable Bumper RepairSpeakers: Steven Widen, U.S.marketing manager, AutomotiveAftermarket Division, 3M; ShawnCollins, senior technical serviceengineer, Automotive AftermarketDivision, 3MSession Description: This seminarcovers tips on making fast andeffective bumper repairs that candecrease your cycle time andincrease your profitability. Topicsinclude improving cycle time,reducing paint match problems andincreasing technician confidence.Learn how to become moreefficient while increasing yourgross dollar profit repairing plasticbumpers.

Rm. 140G – (T) Audi Authorized Aluminum ProgramSpeaker: Mark Allen, collisionprograms and workshop equipmentspecialist, AudiSession Description: This overviewof the program features tools,equipment and a description of thewelding samples required forpassing the DIN ISO internationallyrecognized certification.

Rm. 140A – (MG) Dynamic Mar-keting Through Social MediaSpeaker: Ron Perretta, globalbusiness coaching, ProfessionalsAuto Body Inc.Session Description: This classhelps you maximize your socialmedia marketing on YouTube, Yelp,Facebook and Twitter with low-costtips on how to target market toeach of the five generations. Withjust a little tweaking, you’ll attractmore customers who will becomeloyal customers and your greatestfans, regardless of age.

Rm. 140F – (T) SRS and Safety Systems, Part 2Speaker: Anthony Menke, NortheastRegion supervisor, ACDelco

Session Description: This seminarreviews the Supplemental RestraintSystem components and sub-systems. Menke will identifycomponents and sub-systems,post-collision repair procedures,diagnostic, service and safetyprocedures.

Rm. 140D – (MG) The ROI of ASESpeaker: Tony Molla, vice presidentof communications, NationalInstitute for Automotive ServiceExcellence (ASE)Session Description: This sessionexplores the many ways an ASEcertification adds value to both theindividual automotive professionaland the companies employingthem. Explore the variousadvantages ASE certificationprovides in demonstrating technicalknowledge, building consumer trustand confidence, and the positiveimpact on KPIs. The presentationfeatures business metrics andimportant information onproductivity, first-fix accuracy,compensation, and how ASEcertification can help identify anddevelop your best people. Learnhow ASE certification works foryou!


1:00 p.m.-5:00 p.m.Rm. 354 – (T) I-CAR Add-On Education: Hazardous Materials,Personal Safety and RefinishSafety


1:30 p.m.-3:00 p.m.Rm. 140D – (MG) Technology is aThreat to Your ProfitabilitySpeaker: Tom McGee, director ofcollision, Automotive Training InstituteSession Description: Profitability isin the details! Technology is also abig threat to your profitability. Don’tallow vehicle technology surprisesto be discovered once the vehicle isin production, causing your cycletime to increase and your bottom

line to decrease. Use the everydayexamples provided in this sessionto prevent you from losing salesand profits by capturing thetechnology details up front.

Rm. 140G – (T) Aluminum Weldingand Repair by Pro SpotSpeaker: Bob Pluth, productsupport manager at Pro SpotInternational, Inc.Session Description: This coursewill cover different repair proceduresfor aluminum in the collision repairenvironment, such as aluminum MIGwelding, aluminum dent repair andriveting. With the increasing use ofaluminum in today’s vehicles, it’scritical for collision repair techniciansto have the know-how andinformation to properly repairaluminum. With the 2015 Ford F-150right around the corner, the class willalso cover the equipment and repairprocedures for the vehicle.

Rm. 142A – (T) Maximizing the Efficiency of the SCAN TOOL forthe Collision IndustrySpeaker: Jim Morton, AdvancedEngine Performanceinstructor/owner, AutomotiveTraining Center, Morton’sAutomotive Technical ServicesSession Description: With all of thenew electrical circuits in today’svehicle and the addition of CAN Buscommunication, when Morton iscalled in for mobile diagnostics, oneof his first diagnostic tools is thescanner. You’ll learn how to ”lookover the shoulder” of the computerin the vehicle and eavesdrop on the information being transmitted (ornot being transmitted). Bymaximizing the scan tool, thecollision technician will be able tosee the results of the OBD IIcomputer programs like CCM(Comprehensive ComponentMonitoring). The modern vehiclestoday allow the technician tocommand circuit operation throughbi-directional control utilizing thescan tool (Mode 8). Morton will goover these benefits and teach how


to perform a ”Roll Call” of thecommunication modules.

Rm. 140E – (T) Alignment Expertin 90 MinutesSpeakers: Mark E. Olson, chiefoperating officer, VeriFactsAutomotive; Audie Swedeen,director of operations, VeriFactsAutomotiveSession Description: The tricks and traps of proper measuring and alignment.

Rm. 140C – (T) 3M Aluminum Repair: Separating the Facts fromthe MythsSpeakers: Shawn Collins, seniortechnical service engineer,Automotive Aftermarket Division,3M; Branden Loesch, seniortechnical service engineer, 3MSession Description: This sessionwill examine and challenge some ofthe myths and conventionalwisdom of aluminum repair in thecollision repair shop. We willaddress issues such as corrosion,repair vs. replace, adhesive bondingand heating during repairs, and separate fact frommyth.

Rm. 140A – (MG) Write It RightBest PracticesSpeakers: Mike Anderson, owner,CollisionAdvice; Danny Panduro, co-owner, Fix Auto Sun ValleySession Description: This seminarwill provide estimators with resources to understand, supportand justify their position on what ittakes to restore the vehicle back topre-accident condition. These resources include websites, tools,forms and other technologyapplications that will allow theestimator to be more efficient andaccurate in writing a thoroughdamage analysis. The primaryfocus of this seminar is on how toutilize technology to write morecomplete and accurate estimatesand to understand what resourcesare available to you. Estimatorsaround the country have seen

remarkable benefits from attendingthis seminar, including improvingtheir cycle time, reducing friction intheir negotiation process withinsurers and improving their CSI.This program includes: ● Tools to help identify the not-

included items, such as the ASANot-Included Guides and theSCRS Guide to Estimating

● How to increase frame/unibody repair times using the StructuralRepair Calculator

● Free websites where repairfacilities can view OEM partsdiagrams, composite types andmuch more

● How to use negotiation tools withinsurers


1:30 p.m.-4:30 p.m.

Rm. 142C – (MG) Creating a Cul-ture Where New Hires SucceedSpeakers: Bill Haas, president,Haas Performance ConsultingSession Description: Ever feel likeyou have a revolving door foremployees? Do you fear hiring newemployees because, at least withyour current staff, you know whatyou have? Not sure how to attractthe right applicants? Or wonderwhy the quality people don’t stay?Probably one of the mostimportant and least understoodaspects of business is talentacquisition. Learn to be moresuccessful in attracting qualifiedapplicants when you improve youremployment ads, job applications,candidate assessments andinterviews. Good talentmanagement extends the life cycleof an employee by creating anenvironment and culture thatbreeds success. Createexpectations with job descriptionsbased on job activities, andimplement a two-way reviewprocess for employee andemployer.


3:30 p.m.- 5:00 p.m.Rm. 140E – Simple Cycle SolutionsSpeakers: Ron Kuehn, president,Collision Business Solutions Inc.Session Description: Cycle Time isa major focus for collision repairshops to better satisfy vehicleowners and insurance companies.Learn a common sense approachon how to communicate,implement, and measure thesesimple operations to help your shopbecome a market leader inefficiently processing vehicles. Rm. 140G – (MG) CCC Opportunity ManagementSpeakers: Jennifer Hubbard, Sr. Regional Account Manager, CCC Information ServicesSession Description: The CCCOpportunity Management sessionwill focus on estimating principlesand the customer experience.Topics feature CCC ONE bestpractices for customerengagement, advanced estimating,using OEM repair procedures, andDRP reporting. This session mostbenefits owners,customer serviceand estimating staff using CCCONE.Rm. 140C – (T) Repairing Today's Vibrant Colors Using WaterborneTechnologySpeakers: Tim Jones, marketingmanager waterborne segment;Randy Cremeans, director ofmarketing, collision segment, USCA,PPG IndustriesSession Description: With morestringent environmentalregulations acting as a catalyst,the transition to waterbornetechnology first took hold in amajor way in Europe, Californiaand Canada. More recently,Delaware and Maryland arefollowing suit. While environmentalconcerns drove the initialmovement to waterborne, there’ssubstantial evidence that thoseupgrading their shops to


waterborne are doing so for morereasons than compliance alone.Rm. 140D – (MG) The ABCs of Aftermarket Parts, AMI AccreditedSpeakers: Tim Jones, marketingmanager waterborne segment, andRandy Cremeans, director ofmarketing, collision segment,USCA, PPG IndustriesSession Description: With morestringent environmental regulationsacting as a catalyst, the transitionto waterborne technology first tookhold in a major way in Europe,California and Canada. Morerecently, Delaware and Marylandare following suit. Whileenvironmental concerns drove theinitial movement to waterborne,

there’s substantial evidence thatthose upgrading their shops towaterborne are doing so for morereasons than compliance alone. Rm. 140A – (MG) Future of DRPsSpeakers: Mike Anderson, owner,Collision Advice; Troy Gates, owner,Gates Collision CentersSession Description: This sessionoffers a quick review on howinsurers are crafting theirscorecards and interesting trends.There will be a brief review of howto optimize the scorecard data.Following that, the course willfeature practical ideas to improveperformance in the key metricsfound on these scorecards, toinclude repair vs. replace,

alternative parts use, supplementreduction, cycle time improvementand CSI.Rm. 142A – (T) Welding for ExcellenceSpeakers: Rodney Bolton, coach,and William Sefcek, verification expert, VeriFacts AutomotiveSession Description: How toachieve the perfect weld every time.

saturday, August 2, 2014

8:00 a.m.-5:00 p.m.Rm. 140A – (T) I-CAR Add-On Education: 2015 Ford F-150 Structural Repair Training Course


8:30 a.m.-10:00 a.m.Rm. 140F – (T) SRS and Safety Systems, Part 1Speaker: Anthony Menke, NortheastRegion supervisor, ACDelcoSession Description: This seminarreviews the Supplemental RestraintSystem components and sub-systems. Menke will identifycomponents and sub-systems,post-collision repair procedures,diagnostic, service and safetyprocedures..


9:00 a.m.-12:00 p.m.Rm. 140B – (T) NEW! Practical Automotive Electronics - Poweredby Bosch, Young TechniciansSymposium, Part 1 of 4Speakers: Jim Wilson, seniortraining instructor, Robert BoschSession Description: Thissequential series of four seminars,Powered by Bosch, are designed tohelp technicians with two to threeyears of automotive hands-onexperience looking to build theirknowledge in the areas of electrical,

engine management and brakesystem technology. Session onefeatures practical automotiveelectronics:● Review battery, starting and

charging systems● How to use Ohm’s Law in the real

world● How to get the most info from a

wiring diagram● Vehicle networking fundamentals

and how to start the diagnosticprocess

*Attending session one is a prerequisitefor attending session two in the series.No exceptionsRm. 335 – (T) NAPA TRACS UsersGroupSession Description: Attendeesshould be current NAPA TRACSusers and the content to be coveredare the latest TRACS releasesincluding 7.5 and the new 8.0release, which includes the newTRACS VIN Capture app.


10:30 a.m.-12:00 p.m.Rm. 140E – (MG) EffectiveSuccession Planning For a SecureRetirementSpeaker: Matt Winslow, director of

speakers and content, AutomotiveTraining Institute Session Session Description: Seventy-onepercent of entrepreneurs plan toretire in the next 10 years. In thisexciting 90-minute session,Winslow shares cutting-edgesuggestions to protect your futureand your family with effectivesuccession planning. ● Learn how to retire on your time-

table● Discover how to get someone to

run your business for you● Learn how to develop your

second-in-command to give youmore free time and greater peaceof mind

● Get the most when you sell yourbusiness

● Protect your future and yourfamily

Rm. 140F – (T) SRS and Safety Systems, Part 2Speaker: Anthony Menke, NortheastRegion supervisor, ACDelcoSession Description: This seminarreviews the Supplemental RestraintSystem components and sub-systems. Menke will identify

mechanical sessions

Friday, August 1 ● Show Daily 2014 NACE | CARS 27

components and sub-systems,post-collision repair procedures,diagnostic, service and safetyprocedures.


1:00 p.m.-4:00 p.m.Rm. 140B – (T) NEW! EngineManagement: GDI, PFI and DieselEngine Management Schemes -Powered by Bosch, YoungTechnicians Symposium, Part 2 of 4Speakers: Jim Wilson, seniortraining instructor, Robert BoschSession Description: Powered byBosch, this session is designed tohelp technicians with two to threeyears of automotive hands-onexperience looking to build theirknowledge in the areas of electrical,engine management and brakesystem technology. Session twofeatures engine management:● Port fuel injection and gasoline

direct injection overview● Common rail diesel system

overview● Review of the most common

evaporative emissions systems● Overview of emissions after-

treatments system for gasolineand diesel engines

*Attending session two is conditionalupon completion of session one in theseries. No exceptions.


1:30 p.m.-4:30 p.m.Rm. 142C – (MG) Creating aCulture Where New Hires SucceedSpeakers: Bill Haas, president,Haas Performance ConsultingSession Description: Ever feel likeyou have a revolving door foremployees? Do you fear hiring newemployees because, at least withyour current staff, you know whatyou have? Not sure how to attractthe right applicants? Or wonderwhy the quality people don’t stay?Probably one of the most importantand least understood aspects ofbusiness is talent acquisition. Learn

to be more successful in attractingqualified applicants when youimprove your employment ads, jobapplications, candidateassessments and interviews. Goodtalent management extends the lifecycle of an employee by creating anenvironment and culture thatbreeds success. Createexpectations with job descriptionsbased on job activities, andimplement a two-way reviewprocess for employee and employer

Rm. 140F – (T) Everyday LabScope – Dust It Off and Let’s Get to Work Speaker: Peter Meier, Editor, MotorAgeSession Description: Is there adigital storage oscilloscopegathering dust in your shop? Didyou even know that high-dollarscan tool you own has a scopefunction? Want to learn ways tospeed up your diagnostic timeand improve your diagnosticaccuracy? You will if you attendthis presentation! Meier focuseson techniques you can use everyday in your shop and covers testsfor engine mechanical condition,fuel system function, battery/starting/charging system healthand more. Most need only theaccessories your scope camewith, while others may require asmall investment. But theinvestments will pay off in termsof time saved and comebackseliminated. No matter what brand,no matter whether it’s a handheldor PC-based tool, you will benefitfrom spending time learning“every day scope use.”

Rm. 142B – (T) NEW! TechnicianChallenges in Understanding andRecognizing Feed Gas AnomaliesSpeaker: Chris Chesney, seniordirector, Professional Markets, CARQUEST Technologies LLCSession Description: Today’sdiagnostic technician ischallenged with solving what attimes appears to be strange

unknown issues that lead tomisdiagnosis of emissionsfailures or DTCs. Understandingthe critical nature of the feed gasto the catalytic converter alongwith a recognition of what normalfeed gas strategies look like willhelp ward off many mis-diagnostic adventures.Prerequisite: technicians musthave a fundamentalunderstanding of modern fuelcontrol (2000 to present) andoperation of a modern catalyticconverter, as well as the basiccomposition of combustionchemistry.

Saturday, August 2, 2014

8:30 a.m.-11:30 a.m.Rm. 140C – (T) How to DiagnoseP0420s & P0430s (Catalyst BelowThreshold) DTCsSpeaker: G Trulia, president,Technicians Service TrainingSession Description: When the MILis on and one of these codes arepresent, it becomes critical thatyour diagnosis is right. Replacing ahigh-dollar catalytic converter andhaving the same code come back afew days later is bad for yourrelationship with your customer.Join Trulia for a look at real rootcause diagnosis and repair ofcatalyst codes. You will learn to:● Identify interrelated systems,

common problem componentsand systems

● Read and interpret scan tool dataincluding Mode 5 and Mode 6

● Utilize fuel trim, air fuel ratio andHO2S sensors

● Identify applications where programming is necessary

● Exploit state-of-the-art misfireanalysis pressure transducersand interpretive software

● Correctly apply fuel systemcleaning and de-carbonization

See NACE | CARS Show Guide formore mechanical educationalsessions happening on Saturday!


Friday, August 1st from 8:30 a.m.-2:00 p.m.

Bringing you face-to-face with the future!Sponsored by the Alliance of Automotive Manufacturers (the Alliance), a new telematics and technology forumwill afford an excellent opportunity to meet OE engineers and learn about technologies that will soon be inautomotive service and repair shops. Automakers are designing remarkable innovations into new vehicles,recognizing that technology provides many solutions to meet consumer needs. Several of the world’s leadingautomakers will join experts in vehicle security, telematics technology, and diagnostics and repair to discuss howadvanced technologies, connectivity and the Internet are changing modern automobiles. An in-depth paneldiscussion and keynote speaker will highlight the session, in addition to a technology demonstration andworkshop designed to discuss practical repair topics in the modern shop.

Technology & Telematics Agenda:8:30 a.m.-9:15 a.m.: Continental Breakfast

9:15 a.m.-9:20 a.m.: Opening Remarks9:25 a.m.-9:30 a.m.: Video Presentation9:30 a.m.-10:30 a.m.: Panel Discussion

Where is Vehicle Technology Headed & What Does it Mean for Sustainable Transportation, Vehicle Owners, and the Modern Repair Shop?Topics of Discussion ● What is “connected car” technology and where is it headed?● What does the evolution of this technology mean for repair technicians?● What are some of the challenges:

Vehicle security?Privacy (customer info, data security, responsibility issues, etc.)

● Future technologies – vehicle-to-vehicle, automated cars, etc.● How are third parties (Verizon, telecoms, others) providing services?● What role should governments play?

● Frank Weith, General Manager, Connected Car ServicesVOLKSWAGEN GROUP OF AMERICA

● Steve Coker, Head, Uconnect Operations CHRYSLER GROUP LLC

● Alan Prescott, AttorneyFORD MOTOR COMPANY

● Bob Stewart, Manager, Customer Care & AftersalesACDelco/GENERAL MOTORS

● Eric Berkobin, Vice President, EngineeringVERIZON TELEMATICS

● Jules Polonetsky, Executive Director FUTURE OF PRIVACY FORUM

● Roger Saul Ph.D., Director, Vehicle Research & Test CenterNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION

Panelists

● Mercedes-Benz TRP Access through NASTF SDRMDan Selke, Safety Engineer

MERCEDES-BENZ USA

● Overview of Audi/VW OBD Port SecurityBob Gruszczynski, OBD Communication Expert

VOLKSWAGEN GROUP OF AMERICA

● GM Active Safety SystemsChetan Patel, Electrical Advanced Service Engineer, Active

Electrical Safety SubsystemsGENERAL MOTORS

Cars auto alliance technology & telematics forum

10:30 a.m.-10:45 a.m.: Refreshment Break10:45 a.m.-11:30 a.m.: Panel Q & A

11:30 a.m.-1:00 p.m.: Lunch & Keynote Speaker Terry Inch, Chief Operating Officer, OnStar GENERAL MOTORS

1:00 PM – 2:00 PM: Workshop

nace-cars show daily, fri. august 1, 2014

Documents