nadcap supplier tutorial eric jacklin f.m. callahan & son, inc. supplier support committee...

Nadcap SUPPLIER TUTORIAL

Eric JacklinF.M. Callahan & Son, Inc.Supplier Support Committee Leadership Team Chair

Paul EvansJames Fisher Nuclear Limited Supplier Support Committee Leadership Team

25 February 2014


• Provide some background on Nadcap.

• Show you where to find the information and tools to successfully prepare for your Nadcap audit.

• Introduce you to key individuals who can help you understand the Nadcap accreditation process.

PURPOSE OF THIS SESSION

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• Your name

• Company name

• What special process or processes will be audited?

INTRODUCE YOURSELF

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INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT

Our goal is to represent the supplier community and work with

the Nadcap Management Council to enhance the

effectiveness and economical value of the Nadcap system

for the mutual benefit of suppliers and subscribers.

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• Supplier Survey every two years

• Flowdown templates

• Increased Supplier Voting in Task Group ballots

• Mentoring program for new suppliers

SOME SSC ACHIEVEMENTSWANT TO GET INVOLED?

Talk to any SCC member

at this meeting

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• Objective• To provide names and contact information of

experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.

• Benefits• Gain an understanding of the Nadcap process by working

with a passionate Mentor who has extensive process and value-added experience

• Open communication with an accredited supplier who can provide insight into the Nadcap program

• Collaboration with Task Groups• Link Suppliers with SSC and Nadcap resources

MENTORING PROGRAMIf you would like to request a

mentor, please send an email

to [email protected]

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WHERE DOES THE SSC FIT INTO Nadcap?

PRI BOARD OF DIRECTORS

Nadcap MANAGEMENT COUNCIL

SUPPLIER SUPPORT COMMITTEE (SSC)

POLICY & FINANCIAL

OVERSEE Nadcap PROGRAM

• NON-TECHNICAL GROUP • WORK ON SYSTEMIC ISSUES

TASK GROUPS

• TECHNICAL EXPERTS• DETERMINE REQUIREMENTS• FINAL DECISION ON ACCREDITATIONIND

USTR

Y R

EPR

ESEN

TA

TIV

ES

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STRUCTURE OF THE SSC LEADERSHIP TEAM TALK TO US ABOUT

NON-TECHNICAL ISSUES

8 New Member

AMERICAS

ERIC JACKLINF. M. Callahan &

Son

AMERICASLLOYD BARKER

Alcoa

AMERICASDAVID MICHAUDFountain Plating

EUROPEPAUL EVANS

JFIMS

VICE CHAIRDALE HARMON

Cincinnati Thermal Spray

AMERICASJIM RINGER

Tech Met

SECRETARYJONATHAN

HEBBENDucommun

ASIALEI BAO

China Iron & Steel Research Institute

Group

CHAIRTHOMAS NEWTONAircraft Xray Laboratories, Inc.

SUPPLIER SUPPORT COMMITTEETASK GROUP REPRESENTATIVES

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Chemical Processing

DAVID MICHAUD

Fountain Plating

Coatings

DALE HARMON

Cincinnati Thermal Spray

WE WILL HELP

YOU WITH ANY TASK GROUP QUESTIONS

AQS

MARK BROWN

Kaman Aerospace Corp

NMSE

DAVE JONES

3P Processing Inc.

Welding

MIKE SCHLECKMAN

Voss Industries

Materials Testing

BRYAN HALL

NSL Analytical Services, Inc.

NDT

GARY WHITE

Orbit Industries

Elastomer Seals

JOHN HUDSPETH

International Seal

Conventional Machining as a

Special Process

TIM CROWE

Hunting Dearborn, Inc.

Composites

VITORIO STANA

Avcorp

Heat Treating

ROY ADKINS

Specialty Steel Treating

Measurement and

Inspection

BRAD GOULD

Hunting Dearborn, Inc.


Introducing Nadcap

• Why Nadcap?

• How do I get started?

• Audit Preparation Tips

• The End of the Audit

• What Now?

AGENDA

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Nadcap DEFINITION

The leading, worldwide cooperative program of major

companies designed to manage a cost effective consensus

approach to special processes and products and provide

continual improvement within the aerospace industry.

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ACTIVITY IS GOVERNED BY PROCEDURES

AS7003

QUALITY MANUAL

NOP

Nadcap Operating

Procedure

NTGOP

Nadcap Task Group

Operating Procedure

NIP

Nadcap Internal

Procedure

Auditor Handbook

Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.

Quality policy describing the quality system of the organization.

Specific procedures by which Nadcap operates.

Scope and general operating procedures for each specific Nadcap commodity program.

Specific procedures by which PRI / Nadcap Staff operates.Roles and

responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process.

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EVERY STEP IS MANAGED BY INDUSTRY

AUDIT CHECKLIST

PROCESS EVALUTION/

IMPROVEMENT

CORRECTIVE ACTIONS AS REQUIRED

AUDIT RESULTS

AUDIT CONDUCTED

AUDITOR QUALIFICATION &

SELECTION

INDUSTRY EXPERTS

MANAGE ALL KEY STEPS

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INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS

On

Sit

e A

ud

its

Actual results

0

1000

2000

3000

4000

5000

6000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014Plan

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• Introducing Nadcap

Why Nadcap




• What Now?

AGENDA

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WHY Nadcap?

• The Customer Perspective– Achieve greater consistency across the supply

chain and throughout the industry.

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Nadcap Subscribers• 309th Maintenance Wing-Hill AFB• AgustaWestland• Alenia Aeronautica SpA• BAE Systems – Military Air Solutions (MAS)• BAE Systems• Ball Aerospace & Technology Corporation• Beechcraft Corporation• The Boeing Company• Bombardier Inc.• COMAC• Defense Contract Management Agency (DCMA)• EADS Corporation

– Airbus– Airbus Military– Eurocopter– Astrium– Cassidian– Aerolia– Premium Aerotech

• Eaton Aerospace• Embraer• GE Aviation• General Dynamics• GKN Aerospace• GKN Aerospace Sweden AB• Heroux Devtek Inc. (Landing Gear Division)

• Honeywell Aerospace• Israel Aircraft Industries • Latecoere• Liebherr-Aerospace SAS• Lockheed Martin Corporation• MTU Aero Engines GmbH• Northrop Grumman Corporation• Parker Aerospace Group• Raytheon Company• Rockwell Collins, Inc.• Rolls-Royce • SAFRAN Group• Sonaca• Spirit AeroSystems• Textron Inc.

– Bell Helicopter– Cessna Aircraft Company– Textron Systems

• Thales• Triumph Group Inc.• United Technologies Corporation

– Goodrich (UTAS)– Hamilton Sundstrand (UTAS)– Pratt & Whitney– Pratt & Whitney Canada– Sikorsky Aircraft


• The Supplier Perspective– Because my customer said so!

WHY Nadcap?

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• Quality Improvements– An increasing

percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)

THE REAL REASON

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0

20

40

60

80

100

2003 2005 2007 2009 2011

25%

77% 76%83% 85%



• Why Nadcap?

How do I get started?



• What Now?

AGENDA

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OBTAIN AND READ THE PRIMARY DOCUMENTS

Industry Standards & Customer

Requirements

Audit Checklist AC7XXX

Audit Criteria +

Job Audits

Audit HandbookAudit Handbook

You will be audited using this checklist: get it from eAuditNet

Clarifies the checklist & customer requirements: get it from eAuditNet

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THE Nadcap AUDIT PROCESS

Accreditation Mandated by Nadcap Prime

Subscriber

Supplier Requests Audit

Audit Scheduled & Auditor Assigned

Audit Performed – Auditor Submits

Report

Supplier Review

PRI TechnicalStaff Review

Task GroupReview

Certificate Issuedto Supplier

Re-accreditation Process

Subscriber

Action

Supplier Action

PRI Action

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• Complete a preliminary questionnaire and return it to PRI Scheduling Staff

• PRI Scheduling Staff will send you a quote for the audit cost and duration

• Schedule the audit using eAuditNet (and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)

SCHEDULE THE AUDIT

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DO SOME RESEARCH, GO TO www.eAuditNet.com

1. Register as a new user (limited access)

2. Contact PRI for full access (email

[email protected])

1.

eAuditNet Tutorial immediately after

this session

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• Schedule the audit when you are processing real parts from an aerospace customer

• The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements)

• Tell PRI in advance if you will not have real parts for the Nadcap audit

IMPORTANT! AUDIT SCHEDULING

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• Why Nadcap?


Audit Preparation Tips


• What Now?

AGENDA

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• NIP 7-02 Audit Process

• NIP 7-04 Post-Audit Process

• NIP 7-07 Export controlled Materials &

Information

• NOP-008 Supplier Merit Program

• NOP-011 Audit Failure Process

READ THE PROCEDURES

Why does this matter?

The procedures provide guidance on key aspects of the process including:

Available on

eAuditNet

• Response timeframes

• How to reduce audit frequency from 12 to 24 months

• How NOT to fail the audit and what happens if you do

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Major Non-conformance:

•The absence of, or systemic breakdown of, the process control and/or quality management system OR

•Any non-conformance where the effect impacts or has the potential to impact the integrity of the product.

Minor Non-conformance:

•Any single system failure or lapse in conformance with the applicable standard or audit criteria

UNDERSTAND THE NCR CLASSIFICATIONS

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Nadcap recognizes:

•AS / EN / JISQ 9100 and AS9003– From a registrar listed in the

lAQG OASIS database– Substitute: AC7004

•lSO / lEC 17025– For testing laboratories– From a NACLA/lLAC approved

accreditation body– Substitute: AC7006

CHECK YOUR QUALITY SYSTEM APPROVAL

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For initial audits: • Provide a copy to PRI Scheduling when you schedule your Nadcap audit• If you don’t have this, AC7004 / AC7006 will be added to

the scope

For reaccreditation audits • Provide a copy up to 60 days after the audit end date OR• Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)

EVIDENCE YOUR QUALITY SYSTEM APPROVAL

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Use the Nadcap checklist

• Be strict with yourself

• For each question, record:– Where in your system you

meet the requirement– Where you have objective

evidence of compliance

PERFORM A SELF AUDIT!

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• If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO!

• Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives

USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS

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• Why Nadcap?



The End of the Audit

• What Now?

AGENDA

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• Meet the auditor to review the report including any non-conformances (NCRs)

• Ensure all NCRs are understood: this is what you are responding to. If it’s not

clear to you, will the Staff Engineer / Task Group understand?

• Invite the right people includingtop management

• Raise any issues or problems

AT THE END OF THE AUDIT

Meet with the auditor each

day for a review so there are

no surprises

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• Provide feedback about the audit on eAuditNet

• Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information

• Contact PRI Management if you’re not satisfied

AFTER THE AUDITOR LEAVES

Meet wih

each day for a review so

there are no surprisesScott Klavon

Director

Nadcap program and Aerospace Operations

+1-724-772-7111

[email protected]

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Provide the following in your answer:

•Immediate Corrective Action Taken (Containment)

•Root Cause of Non-conformance

•Impact of all Identified Causes and the Root Cause

•Action Taken to Prevent Recurrence

•Objective Evidence Attached

RESPOND TO ALL NON-CONFORMANCES

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•Initial responses: 21 calendar days•Subsequent responses: 7 calendar days

•Important note: This is the time to respond to the NCRs, not necessarily to fix them

•No extensions can be granted BUT

•30 extra days are allocated in case more time is needed

•Be aware: using extra days may affect merit and using more

than 30 extra days may result in audit failure

RESPONSE DUE DATES

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•www.eAuditNet.com A link to Response Requirements is on the

page with the NCR

•www.eQuaLearn.com Root Cause Corrective Action training class

•www.pri-network.org Free whitepaper called Root Cause Corrective Action – Nadcap

Style (in the News section)

NEED MORE HELP WITH RCCA?

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• Throughout 2014, PRI is offering free eQuaLearn training classes at Nadcap meetings.

• Due to the popularity of these sessions, places are allocated on a first-come, first-serve basis.

• To date, topics have included:• Root Cause Corrective Action• Introduction to Pyrometry• How to Prepare for a Nadcap Audit• Internal Auditing

• Learn more and register at www.eQuaLearn.com.

FREE TRAINING AT Nadcap MEETINGS

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• Why Nadcap?




What now?

AGENDA

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• Do your research

• Be prepared

• Perform a self-audit

• Understand Root Cause Corrective Action

• Ask for help if you need it!

REMEMBER THE KEY POINTS

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• PRI Scheduling Staff To arrange your audit

• Nadcap Staff Engineers For guidance on checklist interpretation

• Supplier Support Committee To get involved, request a mentor, etc

• eQuaLearn For training on RCCA etc

MAKE CONTACT

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• www.pri-network.org - PRI company website

• www.eAuditNet.com - Nadcap audit specific website

• www.eQuaLearn.com - PRI training opportunities

GO ONLINE

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Thank you for your participation

Please ask questions and give feedback on this tutorial

ANY QUESTIONS?To receive a copy of this presentation, email

[email protected]

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nadcap supplier tutorial eric jacklin f.m. callahan & son, inc. supplier support committee...

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