nadcap supplier tutorial tom newton aircraft x-ray laboratories supplier support committee...

Nadcap SUPPLIER TUTORIAL

Tom NewtonAircraft X-Ray LaboratoriesSupplier Support Committee Leadership Team (Chair)

Eric JacklinF.M. Callahan & SonSupplier Support Committee Leadership Team (Past-Chair Advisor)

Lisa Jensen-DonahoeAlcoaSupplier Support Committee Leadership Team (Mentoring Sub-Team Lead)

3 March 2015


• Provide some background on Nadcap.

• Show you where to find the information and tools to successfully prepare for your Nadcap audit.

• Introduce you to key individuals who can help you understand the Nadcap accreditation process.

PURPOSE OF THIS SESSION

2


• Your name

• Company name

• What special process or processes will be audited?

INTRODUCE YOURSELF

3


INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT

Our goal is to represent the supplier community and work with

the Nadcap Management Council to enhance the

effectiveness and economical value of the Nadcap system

for the mutual benefit of suppliers and subscribers.

4


INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) VISION STATEMENT

5

The Supplier Support Committee (SSC), a body of Supplier volunteers, serves as a

consolidated voice to the NMC and advocates on behalf of all Suppliers. The SSC will

contribute as a trusted partner with all stakeholders to the continual effectiveness of

the Nadcap process.

Our success will be realized through strict adherence to our core values of respect,

responsiveness, engagement and accountability.


INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) CORE VALUES

6

Respect: Support the entire Supplier community with mutual respect.

Responsiveness: Capture, listen and respond to the Supplier needs/questions

in a timely manner.

Engagement: Create an atmosphere that promotes Supplier involvement.

Accountability: Accountability rests on the contributions of the Leadership

Team.


INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) GUIDING PRINCIPLES

7

We are committed to...

• The integrity of our relationship with our fellow Suppliers and value their participation

and commitment to continuous program improvement

• Complete transparency to maintain the value of the Supplier voice

• Facilitating alignment between the Suppliers, PRI and NMC

• Communicating with all stakeholder groups that allows innovative ways to enhance

the program

• Sustaining advocacy of all current and future Supplier needs and expectations

• Assisting Suppliers with their non-technical needs


• Supplier Survey every two years

• Increased Supplier Voting in Task Group ballots

• Mentoring program for new suppliers

• Full Text Search on Public Documents

• SSC Request Form

SOME SSC ACHIEVEMENTSWANT TO GET INVOLED?

Talk to any SCC member

at this meeting

8


WHERE DOES THE SSC FIT INTO Nadcap?

PRI BOARD OF DIRECTORS

Nadcap MANAGEMENT COUNCIL

SUPPLIER SUPPORT COMMITTEE (SSC)

POLICY & FINANCIAL

OVERSEE Nadcap PROGRAM

• NON-TECHNICAL GROUP • WORK ON SYSTEMIC ISSUES

TASK GROUPS

• TECHNICAL EXPERTS• DETERMINE REQUIREMENTS• FINAL DECISION ON ACCREDITATIONIND

USTR

Y R

EPR

ESEN

TA

TIV

ES

9

Chair

Thomas Newton

Aircraft Xray Laboratories, Inc.

Chair

Thomas Newton

Aircraft Xray Laboratories, Inc.

Secretary

Jonathan Hebben

Ducommun

Secretary

Jonathan Hebben

Ducommun

Americas

Jim Ringer

Tech Met

Americas

Jim Ringer

Tech Met

Vice Chair

Dale Harmon

Cincinnati Thermal Spray

Vice Chair

Dale Harmon


Asia

Lei Bao

China Iron & Steel

Research Institute Group

Asia

Lei Bao

China Iron & Steel

Research Institute Group

Past Chair Advisor

Eric Jacklin

F.M. Callahan & Son

Past Chair Advisor

Eric Jacklin

F.M. Callahan & Son

Americas

Lisa Donahoe

Alcoa

Americas

Lisa Donahoe

Alcoa

Americas

David Michaud

Fountain Plating

Americas

David Michaud

Fountain Plating

Supplier Support Committee

Leadership Team


Sub-Teams Leads

Flow Down

Steve Payne

Praxair Surface Technologies

Flow Down

Steve Payne

Praxair Surface Technologies

Helpdesk

Dale Harmon


Helpdesk

Dale Harmon


Mentoring

Lisa Donahoe

Alcoa

Mentoring

Lisa Donahoe

Alcoa

Metrics

Jonathan Hebben

Ducommun

Metrics

Jonathan Hebben

Ducommun

Communications

Jim Ringer

Tech Met

Communications

Jim Ringer

Tech Met

Task Group Reps

Gary White

Orbit Industries

Task Group Reps

Gary White

Orbit Industries

NMC Standardization

Dave Michaud

Fountain Plating Co., Inc.

NMC Standardization

Dave Michaud

Fountain Plating Co., Inc.

Want To Get Involved?

Stop By the SSC Helpdesk or

Contact Us: [email protected]

Supplier Survey

Gary White

Orbit Industries

Supplier Survey

Gary White

Orbit Industries


Task Group Representatives

Aerospace Quality Systems

David Eshleman

The Young Engineers

Aerospace Quality Systems

David Eshleman

The Young Engineers

Chemical Processing

David Michaud

Fountain Plating Co.

Chemical Processing

David Michaud

Fountain Plating Co.

Coatings

Dale Harmon

Cincinnati Thermal Spray Inc.

Coatings

Dale Harmon

Cincinnati Thermal Spray Inc.

Composites

Vitorio Stana

Avcorp Industries Inc.

Composites

Vitorio Stana

Avcorp Industries Inc.

Elastomer Seals

John Hudspeth

International Seals

Elastomer Seals

John Hudspeth

International Seals

Electronics

Doug Schueller

AbelConn LLC

Electronics

Doug Schueller

AbelConn LLC

Heat Treating

Roy Adkins

Braddock Metallurgical

Heat Treating

Roy Adkins

Braddock Metallurgical

Materials Testing

Bryan Hall

NSL Analytical

Services, Inc.

Materials Testing

Bryan Hall

NSL Analytical

Services, Inc.

Measurement & Inspection

Juston Bartlett

Hunting Dearborn, Inc.

Measurement & Inspection

Juston Bartlett

Hunting Dearborn, Inc.

Nondestructive Testing

Gary White, Lead

Orbit Industries, Inc.

Nondestructive Testing

Gary White, Lead

Orbit Industries, Inc.

Welding

Mike Schleckman

Voss Industries, Inc.

Welding

Mike Schleckman

Voss Industries, Inc.

Have Task Group Specific Questions?

Contact Your Task Group Representative,

We Are Here To Help!


Introducing Nadcap

• Why Nadcap?

• How do I get started?

• Audit Preparation Tips

• The End of the Audit

• What Now?

AGENDA

13


Nadcap DEFINITION

The leading, worldwide cooperative program of major

companies designed to manage a cost effective consensus

approach to special processes and products and provide

continual improvement within the aerospace industry.

14


ACTIVITY IS GOVERNED BY PROCEDURES

AS7003

QUALITY MANUAL

NOP

Nadcap Operating

Procedure

NTGOP

Nadcap Task Group

Operating Procedure

NIP

Nadcap Internal

Procedure

Auditor Handbook

Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.

Quality policy describing the quality system of the organization.

Specific procedures by which Nadcap operates.

Scope and general operating procedures for each specific Nadcap commodity program.

Specific procedures by which PRI / Nadcap Staff operates.Roles and

responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process.

15


EVERY STEP IS MANAGED BY INDUSTRY

AUDIT CHECKLIST

PROCESS EVALUTION/

IMPROVEMENT

CORRECTIVE ACTIONS AS REQUIRED

AUDIT RESULTS

AUDIT CONDUCTED

AUDITOR QUALIFICATION &

SELECTION

INDUSTRY EXPERTS

MANAGE ALL KEY STEPS

16


INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS

On

Sit

e A

ud

its

Actual results

0

1000

2000

3000

4000

5000

6000

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015Plan

17


• Introducing Nadcap

Why Nadcap




• What Now?

AGENDA

18


WHY Nadcap?

• The Customer Perspective– Achieve greater consistency across the supply

chain and throughout the industry.

19


20

Nadcap Subscribers• 309th Maintenance Wing-Hill AFB• Aerojet Rocketdyne• AgustaWestland• Airbus Group

– Aerolia– Airbus – Airbus Defence & Space– Airbus Helicopters– Premium Aerotech

• Air Force• Alenia Aermacchi SpA• BAE Systems – Military Air Solutions (MAS)• BAE Systems• The Boeing Company• Bombardier Inc.• COMAC• Defense Contract Management Agency (DCMA)• Eaton Aerospace• Embraer• GE Aviation

– GE Avio S.r.l.• General Dynamics

– Gulfstream• GKN Aerospace• GKN Aerospace Sweden AB• Heroux Devtek Inc. (Landing Gear Division)• Honeywell Aerospace• Israel Aircraft Industries

• Latecoere• Liebherr-Aerospace SAS• Lockheed Martin Corporation• Mitsubishi Aircraft Corporation/Mitsubishi Heavy Industries, LTD• MTU Aero Engines AG• Northrop Grumman Corporation• Parker Aerospace Group• Raytheon Company• Rockwell Collins, Inc.• Rolls-Royce • SAFRAN Group• Sonaca• Spirit AeroSystems• Textron Inc.

– Beechcraft Corporation– Bell Helicopter– Cessna Aircraft Company– Textron Systems

• Thales• Triumph Group Inc.• United Technologies Corporation

– Goodrich (UTAS)– Hamilton Sundstrand (UTAS)– Pratt & Whitney– Pratt & Whitney Canada– Sikorsky Aircraft


• The Supplier Perspective– Because my customer said so!

WHY Nadcap?

21


• Quality Improvements– An increasing

percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)

THE REAL REASON

22

86%85%83%

76%77%

25%

0

20

40

60

80

100

2003 2005 2007 2009 2011 2013



• Why Nadcap?

How do I get started?



• What Now?

AGENDA

23


OBTAIN AND READ THE PRIMARY DOCUMENTS

Industry Standards & Customer

Requirements

Audit Checklist AC7XXX

Audit Criteria +

Job Audits

Audit HandbookAudit Handbook

You will be audited using this checklist: get it from eAuditNet

Clarifies the checklist & customer requirements: get it from eAuditNet

24


THE Nadcap AUDIT PROCESS

Accreditation Mandated by Nadcap Prime

Subscriber

Supplier Requests Audit

Audit Scheduled & Auditor Assigned

Audit Performed – Auditor Submits

Report

Supplier Review

PRI TechnicalStaff Review

Task GroupReview

Certificate Issuedto Supplier

Re-accreditation Process

Subscriber

Action

Supplier Action

PRI Action

25


• Complete a preliminary questionnaire and return it to PRI Scheduling Staff

• PRI Scheduling Staff will send you a quote for the audit cost and duration

• Schedule the audit using eAuditNet (and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)

SCHEDULE THE AUDIT

26


DO SOME RESEARCH, GO TO www.eAuditNet.com

1. Register as a new user (limited access)

2. Contact PRI for full access (email eAuditNetSupport@p-r-

i.org)

1.

eAuditNet Tutorial immediately after

this session

27


• Schedule the audit when you are processing real parts from an aerospace customer

• The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements)

• Tell PRI in advance if you will not have real parts for the Nadcap audit

IMPORTANT! AUDIT SCHEDULING

28



• Why Nadcap?


Audit Preparation Tips


• What Now?

AGENDA

29


• The SSC has developed a tool to help guide you through the Nadcap process.

• The Supplier Tool Sheet provides a list of where to find lots of useful information. It can be located:

– eAuditNet / Documents / Public Documents / Supplier Support Committee (SSC) / SSC Documents

OR

– http://www.p-r-i.org/nadcap/supplier-support-committee/

DO YOUR RESEARCH

30

Microsoft Excel 97-2003 Worksheet


• NIP 7-02 Audit Process

• NIP 7-04 Post-Audit Process

• NIP 7-07 Export controlled Materials &

Information

• NOP-008 Supplier Merit Program

• NOP-011 Audit Failure Process

READ THE PROCEDURES

Why does this matter?

The procedures provide guidance on key aspects of the process including:

Available on

eAuditNet

• Response timeframes

• How to reduce audit frequency from 12 to 24 months

• How NOT to fail the audit and what happens if you do

31


Major Non-conformance:

•The absence of, or systemic breakdown of, the process control and/or quality management system OR

•Any non-conformance where the effect impacts or has the potential to impact the integrity of the product.

Minor Non-conformance:

•Any single system failure or lapse in conformance with the applicable standard or audit criteria

UNDERSTAND THE NCR CLASSIFICATIONS

32


Nadcap recognizes:

•AS / EN / JISQ 9100 / 9110 / 9120– From a registrar listed in the

lAQG OASIS database– Substitute: AC7004

•lSO / lEC 17025– For testing laboratories– From a NACLA/lLAC approved

accreditation body– Substitute: AC7006

CHECK YOUR QUALITY SYSTEM APPROVAL

33


For initial audits: • Provide a copy to PRI Scheduling when you schedule your Nadcap audit• If you don’t have this, AC7004 / AC7006 will be added to

the scope

For reaccreditation audits • Provide a copy up to 60 days after the audit end date OR• Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)

EVIDENCE YOUR QUALITY SYSTEM APPROVAL

34


Use the Nadcap checklist

• Be strict with yourself

• For each question, record:– Where in your system you

meet the requirement– Where you have objective

evidence of compliance

PERFORM A SELF AUDIT!

35


• If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO!

• Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives

USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS

36



• Why Nadcap?



The End of the Audit

• What Now?

AGENDA

37


• Meet the auditor to review the report including any non-conformances (NCRs)

• Ensure all NCRs are understood: this is what you are responding to. If it’s not

clear to you, will the Staff Engineer / Task Group understand?

• Invite the right people includingtop management

• Raise any issues or problems

AT THE END OF THE AUDIT

Meet with the auditor each

day for a review so there are

no surprises

38


• Provide feedback about the audit on eAuditNet

• Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information

• Contact PRI Management if you’re not satisfied

AFTER THE AUDITOR LEAVES

Meet wih

each day for a review so

there are no surprisesScott Klavon

Director

Nadcap program and Aerospace Operations

+1-724-772-7111

[email protected]

39


Provide the following in your answer:

•Immediate Corrective Action Taken (Containment)

•Root Cause of Non-conformance

•Impact of all Identified Causes and the Root Cause

•Action Taken to Prevent Recurrence

•Objective Evidence Attached

RESPOND TO ALL NON-CONFORMANCES

40


•Initial responses: 21 calendar days•Subsequent responses: 7 calendar days

•Important note: This is the time to respond to the NCRs, not necessarily to fix them

•No extensions can be granted BUT

•30 extra days are allocated in case more time is needed

•Be aware: using extra days may affect merit and using more

than 30 extra days may result in audit failure

RESPONSE DUE DATES

41


CERTIFICATION

42


When can a Supplier use the Nadcap Logo?The Nadcap Logo can be used for promoting one or multiple

Nadcap Accreditations once Accreditation is achieved. There is no limit to how a facility utilizes the Nadcap logo.

Where can a Supplier find the logo or a policy on how to use the Nadcap Logo ?

An email is sent to the Supplier after Nadcap Accreditation is achieved that includes copies of high definition logos and s-frm-48, “Use of the Mark Of Conformity, Program Certificate and Program Name”.

Who do you contact with questions about using the Nadcap Logo?

Call +1 (724) 772-8661 and a Commodity Service Representative can answer any questions.

Nadcap Logo


•www.eAuditNet.com A link to Response Requirements is on the

page with the NCR

•www.eQuaLearn.com Root Cause Corrective Action training class

•www.p-r-i.org Free whitepaper called Root Cause Corrective Action – Nadcap

Style (in the PRI Perspective section)

NEED MORE HELP WITH RCCA?

44


• Throughout 2015, PRI is offering free eQuaLearn training classes at Nadcap meetings.

• Due to the popularity of these sessions, places are allocated on a first-come, first-serve basis.

• To date, topics have included:• Root Cause Corrective Action• Introduction to Pyrometry• How to Prepare for a Nadcap Audit• Internal Auditing

• Learn more and register at www.eQuaLearn.com.

FREE TRAINING AT Nadcap MEETINGS

45



• Why Nadcap?




What now?

AGENDA

46


• Do your research

• Be prepared

• Perform a self-audit

• Understand Root Cause Corrective Action

• Ask for help if you need it!

REMEMBER THE KEY POINTS

47


• PRI Scheduling Staff To arrange your audit

• Nadcap Staff Engineers For guidance on checklist interpretation

• Supplier Support Committee To get involved, request a mentor, etc

• eQuaLearn For training on RCCA etc

MAKE CONTACT

48


• Objective• To provide names and contact information of

experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.

• Benefits• Gain an understanding of the Nadcap process by

working with a passionate Mentor who has extensive process and value-added experience

• Open communication with an accredited supplier who can provide insight into the Nadcap program

• Collaboration with Task Groups• Link Suppliers with SSC and Nadcap resources

MENTORING PROGRAMIf you would like to request a

mentor, please send an email

to [email protected]

49


• www.p-r-i.org - PRI company website

• www.eAuditNet.com - Nadcap audit specific website

• www.eQuaLearn.com - PRI training opportunities

• And don’t forget about the Supplier Tool Sheet!

GO ONLINE

50


Thank you for your participation

Please ask questions and give feedback on this tutorial

ANY QUESTIONS?To receive a copy of this presentation, email

[email protected]

51

nadcap supplier tutorial tom newton aircraft x-ray laboratories supplier support committee...

Documents

supplier voice

supplier voting

supplier needsquestions

supplier involvement

nadcap process

future supplier needs

entire supplier community

body of supplier volunteers