national eco tourism plan

1

INDEX MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL 1. QUALITATIVE AND AESTHETIC 2 REQUIREMENTS

2. COMMON AREAS 3 - 102.1 ReceptionArea(hall,lounge,lobby,mainentrance, facilitiesforthedisable)2.2 Bar 2.3 FineDiningRoom/Restaurant/BreakfastRoom2.4 Banquet/ConferenceHall2.5 Restaurants2.6 OutdoorArea/IndoorArea2.7 Entertainments/Recreation/Sports2.8 SanitaryInstallationforCommonAreas2.8.1 PublicToiletsfortheDisabled(OKU)2.9 Dustbins2.10 ThermalConditionsforCommonAreas2.11 PublicTelephone2.12 Lifts2.13 Corridors2.14 CorridorsPrecautions

3. BEDROOMS REQUIREMENT 10 – 173.1 MinimumSizeofBedroom3.2 BedroomsFurnitureandFittings3.3 ElectricalEquipment3.4 BedroomWindows3.5 BedroomDoors3.6 ThermalConditionsinBedroom,Ventilation3.7 VentilationRooms3.8 BedroomCommunicationSystem3.9 Audio–VisualInstallationsinAllCategories3.10 DrinkingWaterinBedrooms3.11 InformationMaterialinBedroom3.12 StationeryinBedrooms3.13 Sound-ProofingBedroom3.14 Suite3.15 SanitaryInstallationforBedrooms3.16 WaterHose3.17 Bedlinen,Towels3.18 RoomfortheDisabled(OKU)

4. SERVICES 18 – 224.1 FoodandBeverageService4.2 FrontDeskService4.2.1 SafetyDepositBox4.2.2 Left-LuggageFacilities4.2.3 ForeignExchange4.2.4 BusinessCentre4.2.5 InternetAccessServices4.2.6 CreditCardFacilities4.2.7 TourismService4.3 ShoppingArcade4.4 Laundry&ValetService4.5 MedicalService4.6 FirstAidFacilities

5. SAFETY STANDARDS AND HYGIENE 22 – 245.1 Fire,Electricity,andOtherSafetyFacilities,Security5.2 EmergencyPowerSupply5.3 Kitchen5.4 SeparateCompartment5.5 FoodProtection5.6 Refuse5.7 InsectandVerminProtection

6. STAFF 24 – 276.1 NumberofStaff6.2 Employment6.3 QualificationofTheStaff6.3.1 GeneralQualification6.3.2 Language6.3.3 ModeofGreeting6.4 StaffUniform6.5 MedicalExamination6.6 StaffFacilities6.6.1 SanitaryInstallations6.6.2 RestArea&ChangingRooms6.6.3 StaffCanteen6.7 Surau 6.8 Staff Training (HRDF)

7. MANAGEMENT 27

8. MINIMUM ROOM RATES 27

2

NO.

1.

2.

3.

4.

5.

6.

CRITERIA

QUALITATIVEANDAESTHETICREQUIREMENT

COMMONAREAS

BEDROOMREQUIREMENT

SERVICES

SAFETYANDSTANDARDHYGIENE

STAFF

NO. OF QUESTIONS

2

15

18

13

8

12

MAX POINTS

20

150

180

130

80

120

WEIGHTAGE %

10%

15%

15%

30%

10%

20%

CALCULATING FORMULA

(___x10)= 20

(___x15)= 150

(___x15)= 180

(___x30)= 130

(___x10)= 80

(___x20)= 120

TOTAL

100

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

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CRITERIA

QUALITATIVEANDAESTHETICREQUIREMENTS(Thefunctionandaestheticarebasedonallequipmenti.e.furniture,softfurnishing,decorationandbathroom,sanitarywareandfitting)

NOTE:Safereferstoallthelegalrequirementsforsafetye.g.CertificateofFitness.

Function:Useofspace,seating,capability,trafficflow,operationalneeds.

Colour:Reflectionanduseoflights,colourschemeandcombination.

Aesthetic:Stylecharacteremphasis(designfeature)

Ambience:Tocreateanaestheticallypleasingenvironmentandconditionwhichencourageasuitableatmospherecomplementarytostyleofservice.

NO.

1.

ONE-STAR

Safe,functional.Standardqualityandwellmaintained

THREE-STARSafe,functional,verygoodqualityandwellmaintainedandofgoodtaste

Localandappropriatedecorationincommonareas

FOUR-STARSafe,functional,excellentqualityandtasteandwellmaintained


Localdecorationinbedrooms

FIVE-STARSafe,functional,highestqualityandtasteandwellmaintained


Localdecorationinbedrooms

TWO-STAR

Safe,functional.Standardqualityandwellmaintained

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CRITERIA

COMMONAREAS

2.1 RECEPTIONAREA (hall,lounge,lobby, mainentrance,facilities forthedisabled(OKU)

ONE-STAR

1. Receptionarewith sittingfacilities foratleast2 persons

2. Facilitiesforthe disabled.

THREE-STAR

1. Well-appointed receptionhall/ lounge, commensurateto thesizeofhotel

2. Suitablemain entrancewith specialprovisions forthedisabled. mainentrancewith specialprovisions forthedisabled.

FOUR-STAR

1. Well-appointed

andwell decorated spacious lobby/lounge, commensurate tothesizeof hotelwithsitting facilities.

2. Suitablemain entrancewith special provisionsfor thedisabled.

FIVE-STAR

1. Well-appointed andwelldecorated spaciouslobby /loungereading andwritingarea, commensurateto thesizeofhotel.

2. Havingasuitable mainentrancewith specialprovisions forthedisabled.

TWO-STAR

1. Receptionarewith sittingfacilitiesfor atleast2persons

2. Facilitiesforthe disabled.

NO.

2.

2.2BAR NotCompulsory Whereverpermissiblebylaw,thereshouldbeabar.

Whereverpermissiblebylaw,thereshouldbeaseparatebarwithanatmosphereofcomfort.

Whereverpermissiblebylaw,thereshouldbeanelegantbarwithanatmosphereofcomfortandluxury.

NotCompulsory

Smokingarea(s)tobeavailable

5


CRITERIA ONE-STAR THREE-STAR

Clean,wellequippedandwellmaintaineddiningroom/restaurant,sizeinproportiontohotelcapacityservingbreakfast,lunchanddinner.

FOUR-STAR

1. Clean,well equippedand wellmaintained diningroom/ restaurant;

2. Breakfast,lunch &dinnerserved withvaried choiceof beverages;

3. Highstandard oflocal decoration, furnitureand service;

4. Goodqualityof F&BLinen• Napkin• Tablecloth• Tableskirting• Greenfelt(if thereare recycled materials, evaluatorwill considergiving bettermarks)

5. F&BItems• Glassware• Cutlery/ Flatware• TableSeating• ChinaWare

FIVE-STAR

1. Diningroom /restaurantwith capacitytoserve allhotelguestsas andwhenrequired;

2. Specialtyrestaurant &privatedining roomsavailable;

3. Excellentstandard withregardsto cuisine(qualityand variety)choice ofwines&other beverages,décor, furniture&service;

4. F&BLinen• Napkin• Tablecloth• Tableskirting• Greenfelt(ifthere arerecycled materials,evaluator willconsidergiving bettermarks)

5. F&BItems• Glassware• Cutlery/Flatware• TableSeating• ChinaWare

TWO-STARNO.

2.3 FINEDININGROOM/ RESTAURANT/ BREAKFASTROOM

NotCompulsory NotCompulsory

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CRITERIA

2.4 BANQUET/CONFERENCE HALL

2.5 RESTAURANTS

2.6 OUTDOORAREA/INDOOR AREA

2.7 ENTERTAINMENT/ RECREATION/SPORTS

ONE-STAR

NotCompulsory

NotCompulsory

THREE-STAR

Meetingroomsfacilityavailableforatleast20people.Prayerroomavailable.

Atleastawell-appointedrelaxationareaforhotelguests

MusicandTVmadeavailableandacornerforindoorgamesfacilities

FOUR-STAR

Banquet/conferencehallwithadequateconferencefacilitiesandservices.Prayerroomavailable.

Acommonoutdoorareaoraspaciouscommonterracetocreateanatmosphereofcomfort.

1. Swimmingpool foradult& children;

2. Swimmingpool isattendedby qualifiedlife guardforpools (morethan 4.5ft.)and poolattendant forshallowpool;

3. Recreation –healthclub gymnasium/ saunaand facilities (outdoorand indoor);

FIVE-STAR

Banquet/conferencehallwithcompleteconferencefacilitiesofinternationalstandards.Prayerroomavailable.

Acommonoutdoorareasuchasgarden,aroofgardenoraspaciouscommonterracetocreateanatmosphereofcomfort.

1. Swimmingpoolfor adult&children;

2. Swimmingpoolis attendedby qualifiedlife guardforpools (morethan4.5ft.)a ndpoolattendant forshallowpool;

3. Recreation–health clubgymnasium /saunaand facilities(outdoor andindoor);

TWO-STAR

NotCompulsory

NotCompulsory

NO.

AtleastaRadio/TVincommonareas

Allcategories-RestaurantservingHalalandNon-HalalFoodmusthaveseparatekitchen,storagefacilities,washingfacilities,utensilsandequipments.SubjecttoJAKIM’s

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ONE-STAR FOUR-STAR

4. Creation ofactivitiesin promoting culture andtraditional performance inlocalways oflifearetobe encouraged;

5. Localartistsare tobegiven priorityto performinthe hotel.

FIVE-STAR

4. Creationof activitiesin promotingculture andtraditional performancein localwaysoflife aretobe encouraged;

5. Localartistsare tobegivenpriority toperforminthe hotel.

TWO-STARNO.

Encouragethepracticeofnoisecontrolprogram

1. Publictoilets(separateforladies&gentlemen)forguestsnear commonareas;

2. Shouldbeclean&ingoodrunningorder,havewashingfacilities withwatersavingtechnique;

3. Theuseofpress(water-saving)waterhose;

4. Sufficientsupplyoftoiletpaper(madefromrecycledmaterial), cleantowelsandhotairdrier;

5. Publictoiletsshouldbelabelledaccordingtogender.

1. Publictoilets(separateforladies& gentlemen)forguestsnearcommon areas;

2. Shouldbeclean&ingoodrunningorder, havewashingfacilitieswithwatersaving technique;

3. Theuseofpress(water-saving)water hose;

4. Sufficientsupplyoftoiletpaper(made fromrecycledmaterial),cleantowelsand automatichotairdrier;

5. Advisabletousebio-degradableliquid dispensershampoo;

6. Sanitarypapertoweldisposalfacility;

7. Publictoiletstobelabelled.

THREE-STARCRITERIA

2.8 SANITARYINSTALLATIONS FORCOMMONAREAS

2.8.1 PUBLICTOILETSFORTHE DISABLED(OKU) Allcategories:Publictoiletsforthedisabledshouldbeprovided.

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ONE-STAR

Fan(s)fortheventilationinpublicrooms.

Atleastonetelephonefacilityforguestsuselocatedatthecommonareas/receptionareaand/ornearby

1. Liftsaretobe providedforrooms situatedfivefloor or60ftandabove.

FOUR-STAR

Centralairconditionguaranteeingthermalcomfortdependingonlocationandsituation

Sufficienttelephonefacilities/cardphone/equivalentforguestuselocatedatthereceptionareaand/ornearby

1.Liftsareprovided wherethereare morethanfive floorsor60ft, includingground andbasementif publicfacilities arelocatedinthe latter;

FIVE-STAR

Centralairconditionguaranteeingthermalcomfortdependingonlocationandsituation


1. Liftsareprovided wherethereare morethanfive floorsor60ft, includingground andbasementif publicfacilitiesare locatedinthe latter;

TWO-STAR

Fan(s)fortheventilationinpublicrooms

Atleasttwotelephonefacilities/equivalentforguestsuselocatedatthereceptionatthelobbyornearby

1. Liftsaretobe providedforrooms situatedfivefloor or60ftandabove.

2. Liftcapacityin proportiontothe roomcapacity.

NO.

Allcategories:

1. Nodryliquidrefuseorfilthofanysortshallbepermittedtobedepositedinanypartofthehotelexceptinapproved patterndustbinsprovidedforthatpurpose;

2. Adequatenumberofbinswithlidstobeprovided;

3. Allbinstobelinedwithplasticbagsbeforedumpingrefuseintothem;

4. Allbinstobeplacedatsuitableareasoastopreventcontaminationtofoodstuff;

5. Binsusedforfoodwastetobecoveredandplacedatsuitablelocation;

6. Useofseparatewastebins(Brown/Blue/Orange)withlabelsforrecyclingpurpose(Glass/Paper/

Regularmonitoringandmaintenancetoensuretheairquality.

THREE-STAR

Airconditionguaranteeingthermalcomfortinpublicroomsdependingonlocationandsituation.


1. Liftsareprovided wherethereare morethanfive floorsor60ft, includingground andbasementif publicfacilities arelocatedin thelatter;

CRITERIA

2.9 DUSTBINS

2.10 THERMALCONDITIONS VFORCOMMONAREAS

2.11 PUBLICTELEPHONES

2.12 LIFTS

9


ONE-STAR FOUR-STAR

2 Liftcapacityin proportiontothe roomcapacity;

3 Separate services lift.

FIVE-STAR

2. Liftcapacityin proportiontothe roomcapacity;

3. Separateservices liftforstaff,service andluggage;

4. Encouragetohave smart–elevators/ lift(energy-saving)

TWO-STARNO.

3

Allcategories:Corridorsorotherspacesoutsideguestroomshouldbecoveredwithnoiseabsorbingmaterialandmaterialusedshouldbeof“fire-proof”/shouldhaveafireretardanttreatment.

Allcategories:

1. Corridorsheadingtoguestroomsshouldbeilluminated24hoursandshouldbewideenoughforemergency situation.Materialsusedshouldbeof“fire-proof”/shouldhaveafireretardanttreatment;

2. Firesafetyrequirementtobeadheredto;

3. Equippedwithcommunicationsystem/overridingpagingsystem.

1. Bedswithcleanlinen,blankets,cleanpillowsandmattresses;(tobechangeduponrequest–forthesameguest(s)

THREE-STAR

11.5sqm2.5M

28sqm2.5M

36sqm2.5M

15sqm2.5M

18sqm2.5M

CRITERIA

2.13 CORIIDORS

2.14 CORRIDORS PRECAUTIONS

BEDROOMREQUIREMENTS

3.1 MINIMUMSIZEOF BEDROOMS Minimumstandard requirement: a. Size:11.5sqm b. Height:2.5m

3.2 BEDROOM FURNITUREAND FITTINGS 1. Curtain

2. Onenighttable

3. Writingtable

1. Curtain

2. Nighttable

3. Writingtable

1. Curtain

2. Nighttable

3. Writingtable

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ONE-STAR FOUR-STAR

4. Cupboard/wardrobewithhangersandshelves(ordrawers)

5. Mirrors

6. Wastebasket

7. Encouragetoprovideaspecialwastebagwithdifferentcoloursordifferentlabelsforrecyclingpurposesandseparatewastebinswithlabelsforrecyclingpurposes

8. Luggagerack

9. Fridge(localbrandproducts/foodandbeverages)tobemadeavailable

10. Extrabeguponrequest

11. Hairdryeruponrequest

12. Allbedroomsfurnishingtobeofgoodqualityandtasteandwellmaintained.

13. Ironandironboarduponrequest.

FIVE-STARTWO-STAR

4. Cupboard/wardrobewithhangersand shelves(ordrawers)

5. Mirrors

6. Wastebasket

7. Encouragetoprovideaspecialwastebag withdifferentcoloursordifferentlabels forrecyclingpurposesandseparatewaste binswithlabelsforrecyclingpurposes

NO.

EncourageuseoftheelementofMalaysianbatikandlocaldecoration

AllCategories:GreenKiblatsigntobedisplayedclearlyontheceilingofeveryroom

THREE-STAR

4. Onechairandone armchairper room

5. Cupboard/ward robewithhangers andshelves(or drawers)

6. Mirrors

7. Wastebasket

8. Encourageto provideaspecial wastebagwith differentcolours ordifferentlabels forrecycling purposesand separatewaste binswithlabels forrecycling purposes

9. Luggagerack

10.Fridge(local brandproducts/ foodand beverages)tobe madeavailable

11.Allbedrooms furnishingtobe ofgoodquality andtasteand wellmaintained.

CRITERIA

KIBLATSIGNINBEDROOMS

Ashtray–uponrequestindesignatedsmokingroom/areaonly

11


ONE-STAR FOUR-STAR FIVE-STARTWO-STARNO.

Allcategories:Toadheretobuildingcodesetbyappropriateauthorityforequipment/appliance

Allcategories:Shouldhave:

1. Lockabledoorswithkeyandlatch/doublelockedfrominsideasadditionalsecurity;2. Eachroommustbenumberedorotherwisemarkedforeasyidentification;3. Mustindicatefireescapeplaninrelationtothehotel;4. Materialsusedshouldbe‘fireresistant’(minimum½hr.)5. Tohavepeepholeontheentrancedoor.

Regularmonitoringandmaintenanceofairconditioningsystemtoensurethequalityofair

Allcategories:Eachroomshallbecapableofbeingnaturallyventilatedbymeanswhichcanbecontrolledbytheroomoccupants.

THREE-STARCRITERIA

3.3ELECTRICAL EQUIPMENT

3.4BEDROOMWINDOWS

3.5ENTRANCEDOORS

3.6 THERMALCONDITIONSIN

BEDROOMS, VENTILATION

3.7 VENTILATIONINROOMS

Atleastoneelectricsocketwithindicationofvoltageineachroom.

Fan(s)forventilationinallrooms.

1. Electricsocket withindication ofvoltagein eachroom

2. Readinglampto beprovided.

3. Electronicdoor KeySystemto beprovidedin everyroom.

Airconditioningguaranteeingthermalcomfortinallbedrooms&designedsothattheguestscanregulatetheroomtemperatureineachroom.

1. Electricsocketwith indicationofvoltage ineachroom

2. Readinglamptobe provided.

3. ElectronicdoorKey Systemtobe providedinevery room.

Airconditioningguaranteeingthermalcomfortinallbedrooms&designedsothattheguestscanregulatetheroomtemperatureineachroom.

1. Electricsocket withindicationof voltageineach room

Fan(s)forventilationinallrooms.

1. Electricsocket withindication ofvoltage ineachroom

2. Readinglampto beprovided.

Airconditionsysteminallbedroomsguaranteeingthermalcomfort,dependingonlocation&situation.

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Radio,TVandcentralmusicsystemineachroomwhichcanbecontrolledbytheguest.


1. Radioineach roomwhich canbecontrolledby theguest2. SatelliteTVwith min.of4 channels: • Children programme; • Sports programme; • Min.2new programme; • Moviechannel3. Internet broadband services (allfloorstobe provided)

1. Radioineachroom whichcanbe controlledbythe guest2. SatelliteTVwith min.of6channels: •Children programme; •Sports programme; •Min.2new programme; •Moviechannel3. Internetbroadband services(allfloors tobeprovided)

NotCompulsory

NotCompulsory

NotCompulsory

NotCompulsory

Writingmaterialstobeprovided(useofrecycledmaterials)

NotCompulsory Adequatenumberofroomsthatcanbeconnectedandthusconvertedintoasuite(withbedroom,sittingroom,privatediningroom,etc.)

THREE-STARCRITERIA

3.8 BEDROOMS COMMUNICATIONSYSTEM

3.9 AUDIO–VISUAL INSTALLATIONSINALL CATEGORIES:BEDROOMS

3.10 DRINKINGWATERIN BEDROOMS

3.11 INFORMATIONMATERIALS INBEDROOMS

3.12 STATIONERYINBEDROOMS

3.13 SOUND–PROOFINGFOR BEDROOMS

3.14 SUITE

Drinkingwaterandglassesprovidedineachroom.Notcompulsory

Allcategories: 1. Roomtariffs,andotherservicesprovidedbyhotelshallbeprominentlydisplayedineachroom; 2. Informationonfireexitguidelines,emergency,houserulesforguests,mealhoursandchargesaretobe displayedwhereapplicable.

Allcategories:Toadheretothelocalauthoritystandard

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Allcategories:Waterhose/bidetorotheralternatives(ladle)tobeprovidedforablutions.–e.g.waterhose

Bedlinensandtowelsmustbechangedforeachnewguest.

Allcategories:Atleastoneroomwithfacilitiesforthedisabled(e.g.lowerbed,shelf,table,ramps,etc.)tobeprovidedinaccordancetoOKUAct2007andtoensuretheentrancedoorisaccessiblebywheelchair.

THREE-STARCRITERIA

3.15 SANITARYINSTALLATIONS FORBEDROOMS

3.16 WATERHOSE

3.17 BEDLINENS,TOWELS

3.18 ROOMFORTHE DISABLED(OKU)

1. Allroomswith completeprivate rooms(wash basin,shower andbathand toilet);

2. Optionalbathtub withshowerhead /showerand runninghotand coldwater. Roomsshould haveadryand wetbathroom area;

3. Bathroomfitting tobeagood quality.

1. Allroomswith completeprivate rooms(washbasin, showerandbath andtoilet);

2. Optionalbathtub andjacuzziwith showerhead/ showerandrunning hotandcoldwater;

3. Bathroomfittingto beofhighest quality.

1. Allroomstohaveattachedbathroom;2. Allroomswithcompleteprivaterooms (washbasin,shower,bathandtoilet).

1. Allroomswith completeprivate rooms(washbasin, showerandbath andtoilet);

2. Optionalbathtub withshowerhead/ showerandrunning hotandcoldwater. Roomsshouldhave adryandwet bathroomarea.

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4

Localfruits/organicfoodproductstobemadeavailable.

THREE-STARCRITERIA

1.Breakfastserved inroomsand indiningroom/ restaurant;

2.LocalbrandFood &Beveragestob eprovided;

3.Restaurants /coffeehouse offeringfoodof local& international faretobemade available;

1. Breakfastservedinroomsandindiningroom/restaurant;

2. LocalbrandFood &Beveragestobe provided;

3. 24-hourroom servicemustbe provided;

4. Atleastoneoutlet tooperateminimum of18hours;

5. Restaurants/coffee houseofferingfood oflocal& internationalfareto bemadeavailable;

6. Qualitycrockery, cutleryand glasswaretobe used.

1. Wherethereare norestaurants availablea breakfastroomis tobeprovided.

1. Wherethereare norestaurants availablea breakfastroomis tobeprovided.

1.Breakfastserved inroomsand indiningroom/ restaurant;

2.LocalbrandFood& Beveragesserviceis provided;

Toprovide:1. Separatecheckin/checkoutservice2. Executiveloungetoservebreakfast, coffee,teaandcocktail3. Businesscentre4. Readingmaterials.

4.2 FOODANDBEVERAGE SERVICE

SERVICES

4.1 EXECUTIVEFLOOR

15


ONE-STAR FOUR-STAR FIVE-STARTWO-STARNO. THREE-STARCRITERIA

4.3.1 SAFETYDEPOSITBOX

1. Receptionarea with24hrs.front deskservice;

2. Paging,valet &luggage serviceavailable;

3. Messages deliveredtohotel guests;

4. Frontofficestaff tobeproficient inEnglish language.

5. Expresscheck- outandexpress check–infor VIPguest.

1. Individualsafetydepositsystemprovided atthereception/frontoffice.

2. Shouldprovideindividualsafetydeposit box/systeminroom.


2. Paging,valet &luggageservice available;

3. Messagesdelivered tohotelguests;

4. Frontofficestaffto beproficient inEnglishasan International languageandone otherforeign language;

5. Limousineserviceis madeavailable;

6. Hotelrepresentative toaccompanyguest totheroom.

7. Expresscheck-out andexpresscheck –inforVIPguest.

Frontdeskserviceavailable.

Providedatreception/frontoffice

Frontdeskserviceavailable.

Providedatreception/frontoffice


2. Paging,valet &luggageservice available;

3. Messagesdelivered tohotelguests;

1. Providedat reception/front office.

2. Guestshaveprivate accesstoboxes, likeinabank.

4.3 FRONTDESKSERVICE

16


ONE-STAR FOUR-STAR FIVE-STARTWO-STARNO. THREE-STARCRITERIA

4.3.2 SELF–LUGGAGE FACILITIES

4.3.3 FOREIGNEXCHANGE

4.3.4 BUSINESSCENTRE

4.3.5 INTERNETACCESS SERVICE

4.3.6 CREDITCARDFACILITIE

4.3.7 TOURISMSERVIC

4.4 SHOPPINGARCADE

Left–luggagefacilitiesindesignatedroom.

Moneyexchangeserviceprovided.Exchangeofatleast5majorforeigncurrencies.

Internetservicetobeprovidedincommonrooms

Creditcardfacilitiesavailable: i. Acceptanceofmajorinternationalcredit /changecards ii.Guaranteedreservation

Informationserviceconcerningtransport,hotel,excursions&entertainmentplustourismservice(traveltours,hotelbookingetc.)providedandhasconciergeservice.

ConvenienceShop

Informationserviceconcerningtransport,hotel,excursions&entertainmentplustourismservice(traveltours,hotelbookingetc.)providedandhasconciergeservice.

1. ConvenienceShop

Left–luggagefacilitiesindesignatedroomwithproperluggageserviceprovided.

Moneyexchangeserviceprovided.Exchangeofallmajorforeigncurrencies.

Secretarialservicesprovidedinacommonoffice.

Secretarialservicesprovidedinaprivateoffice.

Left–luggagefacilitiesprovided

NotCompulsory

NotCompulsory

Creditcardfacilitiesavailable–acceptanceofatleast5majorinternationalcredit/chargecards.

Arackforbrochuresprovided.

NotCompulsory

NotCompulsory


NotCompulsory

NotCompulsory


Arackforbrochuresandcontactwithtouroperatorsprovided.

NotCompulsory


Moneyexchangeserviceprovided

Secretarialservicesprovidedinacommonoffice


Informationserviceconcerningtransport,hotel,excursions&entertainmentavailable.

ConvenienceShop

2. Ahairdressing&beauty salonareavailable withinorsurroundingthe hotelpremises

17



5

THREE-STARCRITERIA

1. LaundryServiceProvided2. Valetserviceavailable

1. Firefightingfacilitiesandguidelinesmustbeestablished&clearlyindicated: • “MimicDiagram”oftheescaperoutetobedisplayedatthelobbyandtherooms; • “ExitSign”lightingatstairwaysandotherareas; • Emergencylightingatcorridors,lobbyandstairways; • Controlroomrequired; • LiquidPetroleumGas(LPG)pipingandfitting.

2. Adequatefire-fightingequipment(anyofthese) • Sprinkler/detector • Wetriser/dryriserwithhoseandnozzle • Hosereelwithnozzle • Breakglass • Kitchenhoodprotection–carbondioxidesystem/wetchemicaletc.3. Inaccordancewithlocalfire-fightingandfirepreventionlaws–UniformBuildingbyLaws1984.4. Allelectricalfacilitiesmustbeinstalledandmaintainedaccordingtolocalelectricalsafetylaws.5. Installationofmeters/equipmenttomonitorandcontrolenergyconsumption.6.Adequatesecuritymustbeprovided ona24-hourbasis.7. Provisionofsafetymonitoringdeviceatcriticalarea(commonareasincludingparkingarea)(e.g.CCTV)

ConveStandbygeneratorsufficienttogeneratepowertooperatecorridorandpublicroomlightsandemergencylift.

Roomshavebatterylamps(torchlight)intheeventofpowerfailure.nienceShop

Standbygeneratorsufficienttogeneratepowertooperatecorridorandpublicroomlightsandemergencylift.

Roomshavebatterylamps(torchlight)intheeventofpowerfailure.

NotCompulsory

Allcategories:MedicalPractitioneravailableoncall.


Allcategories:Provisionoffirstaidboxatfrontofficeandkitchencontainingmedicine,ointment,bandagesetc.(tobereplenished,toobservetheexpirydateofthecontentandshouldbecheckedfromtimetotime.

NotCompulsory


LaundryServiceProvided

Standbygeneratoravailabletoprovidebasiclightandpowerinemergencycases.


4.5 LAUNDRYANDVALET SERVICE

4.6 MEDICALSERVICE

4.7 FIRSTAIDFACILITIES

SAFETYSTANDARDSANDHYGIENE

5.1. FIRE,ELECTRICITYAND OTHERSAFETY FACILITIES,SECURITY

5.2. EMERGENCYPOWER SUPPLY

18



6

THREE-STARCRITERIA

Allcategories:

1. FoodpreparedwithinhotelmustcomplywiththehygienerequirementsoftheHealthAuthorities;

2. KitchenpantryandcoldstoragetobeinaccordancewiththerequirementsoftheHealthAuthorities;

3. Separatecooking,washing,storageareaandutensilsforhalalandnon-halalfood;

4. Provisionofclearsignsfortoxicsubstances;

5. Regularinspection,cleaningandmaintenanceforstorageordertoavoidleakageoftoxicgaschemicalsubstances;

6. Foodstorageshouldbelabelledaccordingly;

Allcategories:Wherefoodstuffisstored,correcttemperatureshouldbemaintained&thereshouldbeseparatecompartmentsforthestorageatallcategorystoragecompartments(halalandnon-halal).

1. Properrat–proofstoreroom;2. Rackforfoodstufftobeplacedabovethefloorlevelandtobelabelledaccordingly;3. Cooked&rawfoodshouldbecoveredfromdustandverminatalltimes;4. Thepremiseshouldbefreefrominsectsandverminatalltimes.

Allcategories:Allrefuseandgarbagemustbedisposeofdailyfromtheroompremises.Therefuseareaandcontainersshallbekeptinsanitarycondition.Theuseofseparatewastebinforrecyclespurposes.

Allcategories:Goodandeffectiveprotectionagainstinsectandvermininallareasofhotel.

Allcategories:adequatenumberofstaffinaccordancewithexpectedserviceineachcategory.MalaysiancitizensandPermanentResidentareallowedtoworkasfrontliners.

5.3. KITCHEN

5.4. SEPARATE COMPARTMENT

5.5. FOODPROTECTION

5.6.. REFUSE

5.7.. INSECTANDVERMIN PROTECTION

STAFF

6.1. NUMBEROFSTAFF

6.2. EMPLOYMENT

6.3. QUALIFICATIONOFTHE STAFF

6.3.1 GeneralQualification

Allcategories:hotelemployeeswhoworkforbusinessserviceandtechnicaldepartmentshouldbeprofessionalqualified,asrequiredbyhoteland/orgovernmentpolicyregulation.

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THREE-STARCRITERIA

Mainstaff(management,receptionstaff,headwaitershousekeeper)mustbeproficientinEnglishandalanguagethatcorrespondstothepredominantforeignclientele.

Staffpantryistobeprovided

Mainstaff(management,receptionstaff,headwaitershousekeeper)shouldbeproficientinEnglishandotherlanguage.


StaffshouldgreetguestusingMalaysianwayofgreetings

BasicUniform Frontlinestaffinhotels/resortsshouldwearclean,comfortableandpracticaluniformsthatreflectdesignsoflocal/Malaysiancultureandtraditionandrequirementofthehotellinewithinternationalstandards.

Allcategories:stafftobemedicallyexaminedperiodicallyasrequiredbythehealthyauthority

Allcategories:Separate,adequateandhygienicsanitaryinstallationforstaff (toilet,wash-basin,shower,bathroomsetc.)

Mainstaff(management,receptionstaff,headwaitershousekeeper)mustbeatleastproficientinEnglishandalanguagethatcorrespondstothepredominantforeignclientele.


Bilingualreceptionist(BahasaMelayu/English)

NotCompulsory

Bilingualreceptionist(BahasaMelayu/English)

Separaterestroomandchangingroomformale/female

NotCompulsory

Allcategories:Everyhotelisexpectedtoprovideafacilitytopray/commonprayroom (separateforladiesandgentlemen)andeachroomthedirectionof“Kiblat”shouldbeclearlyindicated.

Allcategories:StaffTraining–Allstaffmustbesentforcontinuoushospitalityandenvironmentallyawareness managementtrainingwithcertification(authorisedregisteredtrainingproviders).

NotApplicable Min.RM250++ Min.RM380++

6.3.2 Language

6.3.3 ModeofGreeting

6.4. STAFFUNIFORM

6.5. MEDICALEXAMINATION

6.6 STAFFFACILITIES

6.6.1 SanitaryInstallations

6.6.2 RestArea&Changing Rooms

6.6.3 StaffCanteen

6.7 SURAU

(PrayerRoomsandThe IndicationofKiblat)

6.8STAFFTRAINING(HRDF)

MINIMUMROOMRATES

national eco tourism plan

Documents