National Meeting for Effective Practice Management

Launch of PracticeManager.ie

Hilton Hotel, Dublin 2 19 February 2011

The Need For Practice Management

• Good management enables better care– Good General Practice Dr Stephen Taylor 1954

RoleThe Practice Manager is responsible for the effective and efficient management of the practice :

-enabling the provision of high-quality service to patients

-ensuring the economic viability of the practice

-providing a quality work environment for staff

-achieving of the business objectives of the practice.

Now More then Ever: Challenges Present & Future

• Complexity and bureaucracy in the Irish health system.

• Legislation, inspection and enforcement

• Ever higher standards - critical media and increasing patient expectations

• Health reform measures

• Irish financial crisis

Strengths & Opportunities

• Energy, willingness and expertise

• Commitment to worthwhile vocation

• Our community already has a vast array of resources, which can be shared

• Can develop a strong collective voice

• Opportunities to link with other organizations, such as ICGP

My Experience

Website Navigation

• Background

• Your Practice

• Just For You

• News

• Contact

• Member’s Area

Member’s Area• News

• Documents

• Events

• Links

• Discussion Forum

Development Areas• Practical Staff Management e.g.

recruitment and selection, training, scheduling, appraisals, terminations etc.

• Legal Compliance e.g. Health and Safety, Human Resources

• Implement / Monitor Quality Standards e.g. Policies & procedures, handling complaints, patient satisfaction surveys

• Financial Control e.g. budgeting, stock control, accounts payable and receivable, payroll, book-keeping, management accounts.

• Marketing / PR / Business Development e.g. optimising income from various sources, investigating business opportunities, advertising

• Facilities Management & I.T.

Purpose of Today’s Meeting

• Networking

• Knowledge

• Follow Up Through Website Activity

• Follow Up Through Feedback Forms

Summary

• We must plough on through difficult times

• We have much to be proud of

• Keep the good work going through PracticeManager.ie

• Complete the feedback forms

Thank You