National Partner Programme

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Go ON UK is the leading digital skills charity which argues the powerful social and economic case for universal Basic Digital Skills. Our vision is for every citizen, small business and charity to have the Basic Digital Skills they need.

Go ON UK works in partnership with a number of well-known organisations. Our 10 Board members – Age UK, Argos, BBC, Big Lottery Fund, E.ON, EE, Lloyds Banking Group, Post Office, Sage Group and TalkTalk – are committed to helping raise the levels of Basic Digital Skills in the UK. Their combined passion for this crucial work is critically important and we thank them for their continuing support. Working in partnership across the public, private and not-for-profit sectors ensures Go ON UK makes a real impact throughout the UK.

Go ON UK is continuing to develop innovative approaches and programmes of work targeted at different segments of society. By identifying what really works we can deliver the most effective campaigns that truly transform lives.

Go ON UK has developed a National Partner programme to enable more organisations to support our work and help accelerate improvements in Basic Digital Skills.

I hope you will join us and I look forward to working with you to develop pioneering solutions that provide the motivation and support for everyone to improve their digital skills.

Foreword

Rachel Neaman, CEO, Go ON UK@RCNeaman

Go ON UK is the leading digital skills charity established by Baroness Lane-Fox in 2012.

Our vision is for everyone to have the Basic Digital Skills they need.

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10.5m adults lack Basic Digital Skills in the UK

1.2m SMEs do not yet see the benefit of trading or transacting online

100k small charities have limited digital skills

The challenge

Digital skills are as essential today as literacy and numeracy. Without these skills, people cannotparticipate fully in modern society. Basic Digital Skills help people complete everyday tasks online and get the most out of our increasingly digital world. These skills help to improve outcomes as varied as economic growth, social mobility, financial inclusion, productivity and better health and wellbeing.

Find, manage and store digital information and content

Communicate, interact, collaborate, share and connect with others

Purchase and sell goods and services, organise your finances and use digital government services

Increase independence and confidence by solving problems and finding solutions using digital tools

Create basic digital content in order to engage with digital communities and organisations

Assess the accuracy of sources of information; use security tools when browsing; regularly update and run virus-checking software; manage parental controls

Understand how to manage your identities; protect yourself from scams; use the right security settings (including parental controls); protect your customer data

Use secure websites for financial transactions; protect your personal data; respect the privacy of others

Use accurate sources of support; avoid malicious websites, scams and pop-up windows

Be aware of copyright law; protect your personal data; respect the privacy of others

• Use a search engine to find the information you need • Search for deals on comparison websites• Bookmark useful websites and services• Store data on a device or in the cloud

• Keep in touch using email, instant messaging, video calls and social media• Post on forums to connect with communities• Communicate with

organisations about their products and services

• Understand and use marketplaces to buy and sell• Order your shopping • Book your travel • Manage your bank account• Set up and manage a

Universal Credit account

• Teach yourself simple tasks using tutorials• Use feedback from other internet users to solve common problems • Access support services

• Create a social media post• Create a text document such as a CV • Create and share a photo album• Create and share

feedback about products and services

• Store digital information on suppliers and customers• Search for new suppliers to find the best deals• Understand who uses your website• Discover potential growth opportunities for your business

• Maintain customer and client relationships• Use social media to promote your business and connect with new customers• Improve your customer

service by providing accessible product information and answers to frequently asked questions

• Maximise your selling potential through a website• Save time by applying

for government business permits and licences

• Manage invoices and accounts

• Receive payments or donations

• Protect yourself from fraud or scams

• Save on business travel and be more efficient by using video conferencing • Quickly understand which products and services work based on online feedback• Interpret simple

analytics to improve website performance

• Get solutions to problems from safe, accurate sources

• Create an informational or e-commerce website

• Create content (pictures, logos, text) to promote your organisation and reach customers• Use social media and

create communities to engage with customers

• Create resources to improve employee skill levels

Go ON UK – Basic Digital Skills definition

Managing information Communicating Transacting Problem-solving Creating

Description

Safety

Actions for individuals

Actions for organisations

UK

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What does Go ON UK do?

Go ON UK:• Sets the digital skills policy and media agenda and influences decision-makers

• Works with its partners to run high-impact national and local programmes

• Produces compelling research, evaluation and thought leadership

• Develops assets to support those working in the digital skills and inclusion sector

• Attracts funds and resources for training providers, research and business support

Influencing key stakeholders

Raising awareness

Sharing exper�se

We develop unique assets, research and thought leadershipto support the vision, purposeand commitment of Go ON UK and ourpartners

Facilita�ng and convening

Go ON UK uses it convening power to bring togethergovernment, local authori�es,corporate partners and ourlocal delivery partners asa combined network for improving basic digital skills

We work closely with na�onaland regional media to reporton partner ac�vity and projectsand create posi�ve andwidespread coverage

Partnership working

We work in partnership across all sectors to co-developinnova�ve programmes thatwill have the greatest impacton improving basic digital skills

We influence local and na�onal government and decision-makers to provide more support

for ci�zens, SMEs and chari�es to gain the basic digital skills

they need

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Digital Skills CharterBy working with Go ON UK and signing the Go ON UK Digital Skills Charter you join hundreds of organisations in demonstrating your commitment to improving the UK’s Basic Digital Skills. The Digital Sills Charter ensures your colleagues, customers and community get the support they need to benefit from the digital world.

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Our Policy and Communications teams work hard to ensure Go ON UK is a trusted voice, listened to by central and local government and by decision-makers across the sectors. We work closely with the Department for Business, Innovation and Skills, Cabinet Office, the Government Digital Service, the Department for Culture, Media and Sport, Local Authorities and others to influence policy decisions to improve Basic Digital Skills for citizens, businesses and charities. Go ON UK is represented on a number of government working groups and forums. Our Chair, Baroness Lane-Fox, and our CEO, Rachel Neaman, regularly deliver keynote thought leadership speeches at relevant industry events.

Creating value for our partners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. Networks and collaboration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Go ON UK’s crucial work to improve Basic Digital Skills is funded by our ten Board partners. We actively encourage collaboration between them and they regularly join forces to deliver innovative and effective programmes. Go ON UK also has access to a range of other delivery networks including Local Enterprise Partnerships, trade bodies and skills training providers. The Go ON UK Corporate Partnership team will work closely with your organisation to identify networking opportunities that will enable closer working relationships with our existing partners.

1. Influence and thought leadership

Working with our Board partners, and with national, regional and local organisations helps Go ON UK to dramatically increase the reach of our work. Through our partners we can extend into every area of the country and every segment of society. We are continuing to develop new channels to market including through the 39 Local Enterprise Partnerships that operate in every region in the UK. By using these networks and partnerships we can be agile in the way we work and tailor our activities to the specific needs of the local community.

3. Market reach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Go ON UK’s PR team has built strong and effective relationships with a number of national and regional media channels. We work closely with our partner’s press teams to promote our work and ensure we receive widespread coverage through traditional and social media channels. Our Board partner, the BBC, advises and helps Go ON UK achieve maximum exposure for the various campaigns we run.

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Go ON UK offers national partners opportunities to sponsor specific areas of work, from sponsoring a Go ON UK public event, providing input and funding for our research programme, funding specificassets or supporting a particular project. Our corporate partnership team will be happy to provide more detail on request.

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“We hear all the time from older people how using digital technology is enriching later life, so helping more older people to get online is a top priority for us.”

Tom Wright, CEO Age UK

“As developments in information and communications technology transform our society, the importance of Basic Digital Skills for individuals and organisations is increasing dramatically. Indeed without such skills, it is no longer possible to fully participate in the modern world.” John Walden, CEO, Home Retail Group

Our Board says

“We’re living in a digital age, so digital skills are essential. They help us save money, speed up bureaucracy, make friends, and enjoy richer content than our TVs and radios alone can provide. Programmes and departments across the BBC are working closely together to take the audience on a journey from basic computer skills to becoming digital creatives.”

Tony Hall, Director General BBC

“Being confident online can bring opportunities as well as make life easier for people. As more aspects of everyday life move online, it is important that people have the basic skills they need to realise these opportunities.”

Dawn Austwick, CEO Big Lottery Fund

“Getting online opens huge opportunities for people. As the largest and most advanced digital communications company in Britain, it’s our duty and responsibility to use our own skills and capabilities, so that we can share the power of connectivity with everyone in the UK.”

Olaf Swantee, CEO EE

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“We passionately believe that the internet makes Britain a better place and that no one should be excluded from all the benefits that it has to offer. This is why we are so proud to be a board partner of Go ON UK and will continue to publicly commit to playing our part in building a truly connected nation and powering growth across the UK”. Dido Harding, CEO of TalkTalk

“As the largest provider of banking products in the UK, we impact on the lives of over 10 million digital customers – daily. I strongly feel we have a responsibility to ensure that people from all backgrounds are both financially and digitally included.”

Míguel-Angel Rodriguez-Sola, Group Director Digital Lloyds Banking Group

“The Post Office supports Go ON UK’s drive to make sure everyone in the UK has the digital skills they need for the future. Not only does being digitally aware benefit our staff, it also makes them perfectly placed to have face- to-face conversations with customers who need help getting to grips with the internet.”

Paula Vennells, CEO Post Office

“We believe that everyone in the UK should enjoy the benefits of the internet and we want to help make this happen for our customers, colleagues, and the communities we work in.”

Tony Cocker, CEO E.ON

“Connectivity and technology infrastructure is important, but helping people to grow by supporting their access to the right digital skills is absolutely vital. We are delighted to be supporting Go ON UK and look forward to helping more individuals and businesses develop their digital skills.”

Stephen Kelly, CEO Sage Group

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Becoming a National PartnerGo ON UK is seeking additional and complementary strategic partners to support our work. If your Organisation is keen to support the UK’s citizens, businesses and charities to gain Basic Digital Skills then please contact Gary Coyle, Director of Corporate Partnerships. Contact details:

Gary CoyleDirector of Corporate Partnerships:gary@go-on.co.uk6th Floor, Tavis House, 1-6 Tavistock SquareLondon WC1H 9NAwww.go-on.co.uk@Go_ON_UKTel: 020 7440 5700