national quality assurance...
TRANSCRIPT
National CASA Quality
Assurance Standards
(QAS)
PROGRAM SELF-ASSESSMENT
GINA A. JAMES
CHILD ABUSE & NEGLECT AND PROGRAMS DATABASE MGR
CASA OF THE PIKES PEAK REGION
COLORADO SPRINGS, CO
JUNE 2, 2015
[email protected] (719) 447-9898 x1012
Introduction
The program self-assessment can be overwhelming for
programs, big and small. This workshop walks you through
the nuts and bolts of building your core team, organizing
your materials, identifying areas of need, maximizing the
resources from National CASA, and when to reach out to
National CASA staff for help.
Session Goals
How to develop a strong QAS team.
How to organize, strategize, plan, monitor, and control the
6-month QAS process.
Understand the impact of a well-planned and executed
program self-assessment.
Improve your agency’s scored results through thorough
examination.
Understand the connection between how your agency is
managed inwardly with how your agency is received
outwardly.
Laying the Foundation
https://www.interaction-design.org/ux-daily/574/using-ux-skills-to-drive-organizational-change
Who Has Gone Through the QAS?
What worked well?
What did not work well?
What, if anything, would you do differently?
http://mamairisjourneythruwonderfullife.blogspot.com/2011/10/success-or-failure.html
Developing Your Core Team
Who will be the project leader?
Selecting your staff.
Selecting your board members.
Selecting your volunteer advocates.
Selecting your community member (optional).
Planning Your Timeline: When?
When and how often to meet.
http://www.dreamstime.com/royalty-free-stock-photography-calendar-pages-image20023277
Planning Your Timeline: What?
What you should be doing when you meet.
http://www.misterkleen.com/quality-assurance/
Planning Your Timeline: Who?
Who should be around the table at each
meeting?
http://www.taskpbsi.com/career-opportunities/
Organizing Your Materials and
Resources
How to access your soft (electronic) material
and resources. www.casaforchildren.org
How to organize your soft and hard versions.
How to manage all the material.
http://cliparts.co/clipart/202158 http://www.theemailadmin.com/2012/12/teach-your-users-to-manage-their-inbox-with-rules/
Unraveling Your Agency’s Internal
Processes
Core work of the self-assessment.
Picking it apart.
Asking the hard questions.
Be honest with yourselves.
Unanswered areas for follow-up.
Resist the urge to “check-it-off”, without closer
inspection: Prove it!
When to Bring in Other Key
Stakeholders
Executive Director
Operations Director
Human Resources Director
Volunteer Services Director
Resource Development Director
PR/Marketing Director
Core Program Director
National CASA Support http://www.pmi.org/learning/professional-development/career-central/8-career-tips-for-newbie-project-managers.aspx
Tightening Up the Nuts and Bolts
What now?
How to know if you have assessed all areas.
Indicators of compliance.
Putting it all back together.
http://es.dreamstime.com/imgenes-de-archivo-libres-de-regalas-tuerza-y-un-tornillo-image16062809
http://www.dreamstime.com/stock-images-bolts-nuts-creative-abstract-industrial-business-concept-macro-view-shiny-metal-white-background-reflection-effect-image33949754
The Upload Process
What is this all about?
Who should do this?
How much time does this take?
Technical problems.
http://collaborative-tools-project.blogspot.com/2013/06/inserting-google-doc-link-into-google.html
Growing UP!
Raising your score.
Learning from self-inspection.
http://www.dreamstime.com/stock-photo-report-card-new-green-inside-yellow-envelope-isolated-white-background-image45353042
http://www.slideshare.net/oeconsulting/tpm-selfassessment-by-operational-excellence-consulting
Questions and Contact Information
Questions?
********************************
Contact me:
Gina A. James
(719) 447-9898 x1012 (If you email me, please put “QAS Presentation” in the subject line).