national senior center accreditation. the value of nisc accreditation september 21, 2015
TRANSCRIPT
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National Senior Center Accreditation
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The Value of NISC Accreditation
September 21, 2015
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3A non-profit service and advocacy organization © 2011 National Council on Aging
NISC is setting the standard for the future
of senior centers!
Lowcountry Senior Center, Charleston S.C.Accredited in 2005, 2010, 2015
National Institute of Senior Centers
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4A non-profit service and advocacy organization © 2011 National Council on Aging
Official Recognition that a Senior Center is:
meeting its mission in compliance with
national standards a viable, fundable,
and a qualified provider
Assures consumers
Educate
community
on the value
of our senior
center!
What is Accreditation?
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5A non-profit service and advocacy organization © 2011 National Council on Aging
Accreditation First Steps
Explore Accreditation
Involve Others in Decision
Download Accreditation Workbook
File Notice of Self-Assessment
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6A non-profit service and advocacy organization © 2011 National Council on Aging
Select Committee:• Experts from for-profit
and non profit businesses
• Partners• Senior Service
Organizations • Academia• Civic organizations• Local government• Older adults
The Self-Assessment Committee
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7A non-profit service and advocacy organization © 2011 National Council on Aging
Format your structure
Hold Orientation
Teams Meet
The Self-Assessment Committee
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8A non-profit service and advocacy organization © 2011 National Council on Aging
What needs to be developed?
What needs to be updated?
What needs to be implemented?
Gather Material Put together
Document Review Notebooks
Format Your To-Do List
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9A non-profit service and advocacy organization © 2011 National Council on Aging
NOTEBOOKS INCLUDES:Senior Center ProfileCenter/Process
DescriptionTable of contentsEach standard’s itemsWorkbook pages
PUT TOGETHER 4 NOTEBOOKS:National Accreditation
OfficeOn-site Peer Reviewer Off-site Peer ReviewerCopy for Your Center
The Peer Review Notebooks
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10A non-profit service and advocacy organization © 2011 National Council on Aging
Organizing the Peer Review Notebook
Organizing the Document Review Notebook
• Document Checklist order
• Set up a good system• Use front & back
copying• Limit pocket pages• Large document - use
table of contents • Do not use staples• Use only 1 (or 2)
example where needed
• Do not use plastic sleeves
• Provide a good color picture of center
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11A non-profit service and advocacy organization © 2011 National Council on Aging
PROCESSSend one notebook to
National Accreditation office for their review
Peer Reviewers are recruited and Senior Center is notified
Senior Center sends a notebooks to each Peer Reviewers
The Peer Review Notebooks
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12A non-profit service and advocacy organization © 2011 National Council on Aging
Work With On-Site Peer Reviewer to Develop Site Visit Agenda & Meeting Schedule
Include Off-Site Peer Reviewer in Schedule for Input With On-Site Reviewer
Organize Local Lodging, Transportation & Meals for On-Site Reviewer
Announce the On-Site Reviewer’s Visit to Media, Stakeholders, Board, Volunteers & Participants Then Welcome Accordingly
The On-Site Peer Review
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13A non-profit service and advocacy organization © 2011 National Council on Aging
On-site review
Tour center
Review Documents
Meet self-assessment committee
On-site confers with Off-site
Indicators required to be met
Exit interview conducted
Peer Review Process
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14A non-profit service and advocacy organization © 2011 National Council on Aging
Report written by On-site Peer Reviewer
Submitted to Accreditation Board
Board evaluates & makes decision
The Peer Review Process
Congratulations!
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15A non-profit service and advocacy organization © 2011 National Council on Aging
Take the time necessary to do a good job.
Keep on a schedule – don’t let it get lost!
Make sure the community is involved
Prepare the required documents during the self-assessment.
Call if you have questions!
Accreditation Reminders
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16A non-profit service and advocacy organization © 2011 National Council on Aging
The Nine National Standards Overview
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17A non-profit service and advocacy organization © 2011 National Council on Aging
The Principle
The Rationale
The Standard Criteria
The Workbook Section
Each Standard has 4 Parts
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18A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall have a written mission statement, goals and objectives, and action plans consistent with the senior center philosophy.
Standard 1 Purpose and Planning
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19A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Strategic Plan (5) * Professional & Focused with Excellent Benchmarks & SWOT Analysis2. Mission Statement (4) * Commitment to Mission & Well Utilized Mission Statement3. Annual Report (3) * Comprehensive with Participant Quotes & Used in Welcome Packets
Standard 1 Purpose and Planning
OPPORTUNITIES:1. Strategic Plan (22)
* Include More Community Members & Stakeholders in Process * Provide Staff Assignments, Measurable Objectives & Time Lines2. Annual Report (9)
* Improve for Marketing Purposes & Expand Distribution Options3. Mission Statement (5) * Include in all Publications, Volunteer Handbook, Website & Social Media * Should Be Professionally Displayed in Center
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20A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall serve as a focal point in the community by participating in cooperative community planning, establishing cooperative service delivery systems and providing information and referral services.
Standard 2 Community Connections
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21A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Community Connections (12) * Deeply Integrated into Community with Strong Reputation * Great Partnerships that are Varied, Diverse & Reflect a Caring Community2. Marketing Plan (11) * Excellent Rebranding Strategy with Appealing Publications & Website * Amazing Center Spirit in Relationships of Staff, Volunteers & Participants * Very Balanced Diversity Due to Specific Target Population Marketing
Standard 2 Community Connections
OPPORTUNITIES:1. Marketing Plan (13)
* Needs Staff Assignments, Objectives, Target Populations & Time Lines * Utilize More Technology for Website, Social Networking & E-Newsletter2. Community Connections (8)
* Expand Vision to Tap Into Resources from Other Community Organizations3. Research Guidelines (2)
* Develop Center Guidelines Instead of Using Those Wanting to do Research
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22A non-profit service and advocacy organization © 2011 National Council on Aging
The method of operation of a senior center should be to create effective relationships among the participants, staff, governing structure and the community.
Standard 3 Governance
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23A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Parent Organization (10) * Strong Support, Well Connected to Community & Very Sustainable2. Standing Boards/Committees (5) * Skilled, Active & Engaged Board/Council/Committee Members3. Documents (2) * Excellent Documents that are Comprehensive & Well Organized
Standard 3 Governance
OPPORTUNITIES:1. Documents (19)
* Update/Develop More Complete Conflict of Interest & Code of Ethics Policies with Signature Pages for Staff, Volunteers & Board Members * Include Initial Creation & Revision Dates for Consistent Management2. Standing Boards/Committees (5)
* Develop a More Involved Advisory Council & Involve in Strategic Planning * Add More Representatives from Community to Board/Council * Implement Term Limits for Board Members
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24A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall have clear administrative and human resource policies and procedures that contribute to the effective management of its operation.
Standard 4 Administration and Human Resources
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25A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Personnel - Staff & Volunteers (18) * Attributes: Experienced, Talented, Qualified, Creative, Committed, Skilled, Dedicated, Long Term, Passionate, Welcoming, Well-Trained & Hard Working2. Volunteer Program (15) * Creative Management & Strong Commitment to a Successful Program
Standard 4 Administration and Human Resources
OPPORTUNITIES:1. Personnel - Staff & Volunteers (25)
* Update/Standardize All Job Descriptions & Organizational Chart * Increase Staffing to Meet Increased Needs & Demands * Succession Planning Needed for Organization/Center Director * Expand Training Opportunities with Focus on Senior Center/Aging Trends2. Volunteer Program (5)
* Develop/Improve Handbook, Job Descriptions & Implement Background Checks3. Policies (4) * Develop/Improve Policies for Code of Conduct, Political Activity, Incident Reporting, & Technology Use for Staff & Volunteers
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26A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center’s program shall provide a broad range of group and individual activities and serves that respond to the needs and interests of older adults, their families, and caregivers in the community or service area
Standard 5 Program Development and Implementation
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27A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Programs (21) * Wide Range Which Meets the Needs of Most Active Senior to Most Frail. * Comprehensive I&R/Social Service Assistance * Innovative Health & Wellness Programming & Fitness Center * Model Adult Day Care & Inter-Generational Programs2. Hours of Operation (4) * Excellent Hours of Operation that Includes Weekends, Evenings & Holidays
Standard 5 Program Development and Implementation
OPPORTUNITIES:1. Hours of Operation (6)
* Expand Hours of Operation to Include Weekends & Evenings2. Programs (3)
* Plan/Implement a Fitness Center &Therapeutic Pool * Expand Health & Wellness Programming
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28A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall have appropriate and adequate arrangements to evaluate its programs, services, and their delivery. Evaluation is the catalyst for change and growth.
Standard 6 Evaluation
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29A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Outcome Measures (7) * Model Utilization of Evidence-Based Health & Wellness Programs with Accompanying Outcome Evaluation Measures2. Evaluation Plan (3) * Comprehensive Evaluation Plan & Measurement Tools
Standard 6 Evaluation
OPPORTUNITIES:1. Outcome Measures (10)
* Research/Implement Evidence-Based Outcome Measured Programming with Credentialed Leaders * Improve Outcome Evaluation Tools & Train Staff on its Implementation2. Evaluation Plan (5) * Implement Best Practices in Evaluation Plan Beyond Basic Data Collection, Observation & Participant Satisfaction Surveys * Publish Evaluation Plan Results to Stakeholders * Use Evaluation Tools to Determine Cost Effectiveness of Programs
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30A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall practice sound fiscal planning, management of assets, and maintenance of information.
Standard 7 Fiscal and Asset Responsibility
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31A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Fund Development (4) * Volunteers Assist Director by Raising 40% of Center’s Annual Budget * Maintains Separate Checking Account from City for Non-Budgeted Items * Tax Levy Aids Center’s Sustainability During Challenging Economic Times2. Internal Financial Control (3) * Excellent Fiscal Policies & Business Continuity Plan
Standard 7 Fiscal and Asset Responsibility
OPPORTUNITIES:1. Fund Development (11)
* Develop Funding Streams for Increased Fees, Planned Giving, Facility Rentals, Business Sponsors, Friends Group & Non-Profit Endowment/Foundation2. Internal Financial Control (3)
* Implement Online Credit Card Payments & Investment Policy3. Emergency Plan (2) * Develop Plan for Potential Long Term Loss Due to Disaster or Financial Crisis
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32A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall keep complete records that provide a picture of its daily weekly, and yearly operations.
Standard 8 Records and Reports
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33A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Technology (2) * Impressive Emphasis on Technology, Databases and Software to Track Participant Information, Services and Outcomes2. Policies & Procedures (2) * Comprehensive & Complete Policies & Procedures Manual
Standard 8 Records and Reports
OPPORTUNITIES:1. Policies & Procedures (7) * Develop & Improve Policies for Addressing Mental/Physical Changes of Participants & Family Notification, Denial of Services, Code of Conduct, Advertisement or Sale of Products, Political Activity, Facility Use & Technology Use by Participants2. Confidentiality (6) * Update & Develop a More Complete Confidentiality Policy & Add a Signature Page for Staff, Volunteers & Board Members
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34A non-profit service and advocacy organization © 2011 National Council on Aging
A senior center shall establish facilities that promote effective program operation and provide for the health, safety, and comfort of participants, staff, and community.
Standard 9 Facility and Operations
North Shore Senior Center, Northfield, ILAccredited 1998, 2003, 2008, 2013
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35A non-profit service and advocacy organization © 2011 National Council on Aging
STRENGTHS:1. Facility Assessments (11) * Attributes: Orderly, Clean, User Friendly, Attractive, Cheerful, Well-Designed, Homey, Beautiful, Great Location & Comfortable2. Maintenance (2) * Extensive Annual Facility Maintenance Program
Standard 9 Facility and Operations
OPPORTUNITIES:1. Facility Improvements (13)
* Spruce-up Main Entry/Reception - Public’s 1st Impression, Replace/Repair Noisy HVAC, Implement GREEN & Universal Design Initiatives, Improve Lighting in Dark Public Areas, Update Bathrooms, Implement a Space Usage Assessment & Re-Assigned Programs As Appropriate, Improve Parking for Safety & Better Use of Space, Improve Access to Building with Automatic Sliding Doors, Ramping & Ramps2. Signage (4)
* Replace/Improve Exterior Sign & Position Perpendicular to Building & Install Directional Signage from Main Road Arteries Nearby
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36A non-profit service and advocacy organization © 2011 National Council on Aging
Accreditation is Official Recognition that your Senior Center is:Meeting its mission In compliance with
national standardsA viable, fundable,
and a qualified provider
Accreditation Benefits
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37A non-profit service and advocacy organization © 2011 National Council on Aging
“Within three months, we began to reap the benefits.”
Sheila SalyerManagerTallahassee Senior ServicesTallahassee, FL
Accreditation Benefits
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38A non-profit service and advocacy organization © 2011 National Council on Aging
Organize your efforts
Assure quality of service
Create an ethical organizationPalatine Township Senior Center
Palatine, ILAccredited 2006, 2011, 2015
Accreditation Benefits
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39A non-profit service and advocacy organization © 2011 National Council on Aging
“Gave us a formal, systematic, organized process to look at our entire operation which improved our focus and gave clear information to assist in future planning”
Larry ErlandsonEvergreen CommonsHolland, MI
Accreditation Benefits
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40A non-profit service and advocacy organization © 2011 National Council on Aging
Creates community dialog
Collaborated planning
Self evaluationExpert inputDirection & To Do
list
Accreditation Benefits
Center in the Park, Philadelphia, PAAccredited 2003, 2009, 2014
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41A non-profit service and advocacy organization © 2011 National Council on Aging
“The enthusiasm and dedication that has been demonstrated by our committee towards meeting these standards of excellence is inspiring”
Kathy SporreFergus Falls, MN
Accreditation Benefits
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42A non-profit service and advocacy organization © 2011 National Council on Aging
Enhances your image
PrideAwarenessCredibilityStrengthens
RelationshipsEnhanced
ApplicationsAssures Consumers
Accreditation Benefits
Gov. Mark Warner of Virginia applauds Senior Center Inc. (Charlottesville, VA) on NISC accreditationAccredited 2002, 2007, 2013
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43A non-profit service and advocacy organization © 2011 National Council on Aging
Lead Your Center & Community
My work through the re-accreditation process allowed me an inside look to the dedicated staff and excellent programming you offer. I am in awe of your willingness to look deeply into NESCO and find ways to improve something that is already so excellent. You are an amazing leader for this organization.
– North/Eastside Senior Coalition» City of Madison Alderperson
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44A non-profit service and advocacy organization © 2011 National Council on Aging
“ The most rewarding benefit of accreditation is the process and an action plan for achieving a bright future.”
Christine BeattyMadison, WI
Create a Bright Future
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45A non-profit service and advocacy organization © 2011 National Council on Aging
“For more information on National Senior Center Accreditation
Go to www.NCOA.org
For more information
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46A non-profit service and advocacy organization © 2011 National Council on Aging
• Learning: Expand your knowledge
• Independence: Live on your own terms
• Friends: Enjoy life
• Energy: Discover health and vitality
Celebrate LIFE at Your Senior Center!
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47A non-profit service and advocacy organization © 2011 National Council on Aging
The Work of NISC
Strengthening Senior Centers
Engaging Senior Centers in NCOA’s Mission
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48A non-profit service and advocacy organization © 2011 National Council on Aging
Seven Outcome Focused Teams
Public Policy and Advocacy Economic Security Improving Health
Standards & Accreditation Best Practices State Assns./Speakers Bureau Diversity
Engaging Senior
Centers in NCOA’s Mission
NCOA Strengthening Senior Centers
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49A non-profit service and advocacy organization © 2011 National Council on Aging
NISC is the only national organization
solely focused on the needs
of the senior center professional
National Institute of Senior Centers
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50A non-profit service and advocacy organization © 2011 National Council on Aging
NISC Connects You to a national
network of professional
support and innovative solutions
National Institute of Senior Centers
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51A non-profit service and advocacy organization © 2011 National Council on Aging
NISC is setting the standard for
the future of senior centers
Lowcountry Senior Center, Charleston S.C.Accredited in 2005 & 2010, 2015
National Institute of Senior Centers