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NATIONAL TRAINING CENTER
Training Operations
Desktop Procedure
Title: Number: Revision:
Learning Management System Student User Guide TRN-DP-338 3
Submitted By: Brian Moss, LMS Administrator Special Projects & Training Evaluations Department X
Initials
Reviewed By: Ron Jasper, Data Analyst
Special Projects & Training Evaluations Department X
Initials
Approved By: ORIGINAL SIGNED 12/07/16
John Lujan, Special Projects Team Lead Special Projects & Training Evaluations Department
Date
CONTENTS
1.0 PURPOSE AND OBJECTIVE ........................................................................................ 1
2.0 SCOPE ........................................................................................................................... 1
3.0 RESPONSIBILITIES ...................................................................................................... 1
4.0 OPERATIONS ................................................................................................................ 1 4.1 Create a New Account ........................................................................................ 1 4.2 Account Maintenance ......................................................................................... 7 4.3 Password Reset .................................................................................................. 8 4.4 NTC LMS – Student Site Login Page .................................................................10 4.5 Menu ..................................................................................................................11 4.6 View Course Catalog .........................................................................................12 4.7 View Course Schedule .......................................................................................12 4.8 Enroll into Courses OR Sessions .......................................................................12 4.9 Request Enrollment: Instructor-Led Training (ILT) Course .................................13 4.10 View Approved or Pending Enrollments for Instructor-Led Training (ILT)
Course ...............................................................................................................15 4.11 Cancel Enrollments Instructor-Led Training (ILT) Course ...................................16 4.12 Enrollment: ELearning Course ...........................................................................17 4.13 View Your Enrollment Calendar .........................................................................18 4.14 View and Print Certificates .................................................................................19
REVISION HISTORY
Rev. Date Description of Revision
3 12/07/16 Section 4.3: Inserted new Password Reset section; renumbered subsequent sections.
11/02/15 Assigned document number TRN-DP-338 to reflect move to Training Operations 05/06/14 Removed HSS logos from all images 2 01/13/14 Removal of reference to curriculum enrollment
1 10/26/12 Updated to conform to the latest LMS release.
0 05/01/12 Original document.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
1
1.0 PURPOSE AND OBJECTIVE
The purpose of this desktop procedure is to establish the guidelines for students using the learning management system (LMS) at the Department of Energy (DOE) National Training Center (NTC).
2.0 SCOPE
This document applies to all students enrolled in the Learning Management System at the NTC.
3.0 RESPONSIBILITIES
Although each individual is responsible for his or her duties listed in this section, these duties may be delegated to another individual who is equally qualified to perform the same function.
LMS Administrator – The LMS Administrator is responsible for ensuring the functionality of the LMS and the integrity of the data housed within the LMS.
4.0 OPERATIONS
4.1 Create a New Account
4.1.1 To create an NTC portal account, access the NTC page here: https://eaccess.ntc.doe.gov/.
4.1.2 Under Create New Account section, click Create.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
2
4.1.3 Enter a valid email address to verify whether you have an existing account, then click NEXT.
4.1.4 If you have an existing account, you will see a message telling you the email address is already in use. Do not attempt to create an account using a different email address. You can use the Retrieve Credentials option on the home page, or contact the NTC LMS Administrator for assistance.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
3
4.1.5 On the following screens, enter the required information then click NEXT.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
4
4.1.6 In the 4th step, note your User Name. Enter and confirm a password, then click NEXT. If your password does not meet the complexity requirements, you will not be able to proceed. You will see an indication in red telling you what is wrong with the password you entered. Correct the error, then click NEXT.
4.1.7 If you are requesting access to the LMS, ensure Yes is selected, then click NEXT.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
5
4.1.8 Verify your account information for accuracy. You can click BACK, and correct any information that is inaccurate. If everything is correct, click NEXT.
4.1.9 Your Access Request has now been submitted, but you will need to verify your request by selecting the link in an email you will receive from the NTC Webmaster. Once you click on the link in that email, you will receive a second email from the NTC Webmaster confirming your account was verified successfully.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
6
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
7
4.1.10 After selecting the link from the email, you will be returned to the eAccess site to complete the LMS access request. Select the proper Employee Type, then click SUBMIT.
4.2 Account Maintenance
4.2.1 To manage your NTC Portal account, access the NTC page at https://eaccess.ntc.doe.gov/.
4.2.2 Under the Manage Account section, enter your Username and Password, then click Login.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
8
4.2.3 From the Manage Your Account screen, select the Personal Profile, Email, or Password tabs to change your account information.
4.2.4 Select the Application Access tab and the button under NTC LMS to check the status of a request or to request additional access.
4.3 Password Reset
4.3.1 Go to https://eaccess.ntc.doe.gov/.
4.3.2 Enter your email address into the Email field located under the Retrieve Credentials field, then click on Recover.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
9
4.3.3 This will generate an automatic email from the system. This email will contain a temporary link that you will need to click on.
4.3.4 This link will take you to the eAccess password reset page. Please note and follow the requirements for the password. Once the password has been entered in twice click on the Update button.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
10
4.3.5 Once you are done you will be presented with a message stating that your password has been reset successfully and you will receive an email as well. Please note that this email will have your contact information as well as your username.
4.4 NTC LMS – Student Site Login Page
4.4.1 Visit the NTC LMS Student Site at https://lms.ntc.doe.gov.
4.4.2 Enter your Username.
4.4.3 Enter your Password.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
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4.4.4 Click Login.
4.5 Menu
Dashboard > Your Enrollment Calendar and Messages
My Courses > Your Enrollments and Pending Approvals
Course Catalog > Enroll/View Course, Schedule, and Curricula
My Curricula > Your Curricula and Progress
Transcript > Your Transcript and Certificates
Resources > View Course Catalog and Course Schedule
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
12
4.6 View Course Catalog
4.6.1 Click menu item: Resources.
4.6.2 Click National Training Center (NTC) Course Catalog.
4.7 View Course Schedule
4.7.1 Click menu item: Resources.
4.7.2 Click National Training Center (NTC) Course Schedule.
4.8 Enroll into Courses OR Sessions
4.8.1 Click menu item: Course Catalog.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
13
4.8.2 Courses are organized by Subject Area folders. Items are indicated by their icon, as follows:
Subject Area
eLearning courses
Instructor-led courses
4.9 Request Enrollment: Instructor-Led Training (ILT) Course
4.9.1 Open any Subject Area folder .
4.9.2 View the course description by hovering the pointer over the desired course.
4.9.3 Click the desired ILT course .
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
14
4.9.4 Select the desired Session by clicking the radio button for the session you prefer.
4.9.5 Click the Enroll button. You will receive an enrollment notification. An enrollment request will be sent automatically to your Training POC for approval. Once your training request has been approved, you will receive a confirmation email.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
15
Alternately, you may receive a message indicating the class size limit has been reached. If you receive this message, you may choose whether to be added to a waitlist.
4.10 View Approved or Pending Enrollments for Instructor-Led Training (ILT) Course
Click menu item: My Courses.
Courses are listed in their subject area folder. You will need to open the subject area folder for the course you wish to view.
Enrollments awaiting approval will show in red text.
Enrollments approved for attendance will show in black text, and an approval email will be sent to your email address.
Enrollments denied will be removed from the list, and a denial email will be sent to your email address.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
16
4.11 Cancel Enrollments Instructor-Led Training (ILT) Course
4.11.1 Click menu item: My Courses.
4.11.2 Courses are listed by their subject area folder. Open the subject area folder for the course you wish to cancel.
4.11.3 Click the course you wish to cancel.
4.11.4 Click Cancel Enrollment.
4.11.5 You will see a notification requesting you to confirm your cancelation request. Click Yes to cancel your enrollment.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
17
Once you confirm your request, you will be given the option to enroll in a different session, or return to My Courses.
4.12 Enrollment: ELearning Course
4.12.1 Click menu item: Course Catalog.
4.12.2 Open any Subject Area folder .
4.12.3 Click on any eLearning course .
4.12.4 Click the Enroll button.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
18
4.12.5 You will be notified of successful enrollment, and you may choose to launch the new course now or later.
4.12.6 If you choose not to view the course immediately, you may view the course at any time by opening the My Courses tab.
4.13 View Your Enrollment Calendar
4.13.1 To see your scheduled classes, click the Dashboard tab.
4.13.2 Click through the calendar to view your enrolled schedule. Courses are identified by blue-highlighted days so to view course information, hover your cursor over the blue-highlighted day.
TRN-DP-338, NTC LMS Student User Guide December 2016
NON-PROPRIETARY INFORMATION
This document was prepared by the Training Operations Department and is scheduled for review in November 2019.
19
4.14 View and Print Certificates
4.14.1 Click the Transcript tab.
4.14.2 Click on the course or curriculum title to view your certificate, and click the Print button to print your certificate.