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NATIONAL COOPERATIVE PURCHASING ALLIANCE RFP #1415 DUE SEPTEMBER 10, 2015 2:00PM CST SUBMITTED BY FAIRWAY HOLDINGS INC. DBA BERCO FURNITURE SOLUCTIONS 1120 MONTROSE AVE ST. LOUIS, MO 63104

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Page 1: NATIONAL’COOPERATIVEPURCHASINGALLIANCE ’ …ncpa.us/Files/docs/Due Diligence/Furniture/Berco/Berco... ·  · 2015-10-02NATIONAL’COOPERATIVEPURCHASINGALLIANCE ... If you have

NATIONAL  COOPERATIVE  PURCHASING  ALLIANCE  

RFP  #14-­‐15  

DUE  SEPTEMBER  10,  2015  2:00PM  CST  

 

SUBMITTED  BY  

FAIRWAY  HOLDINGS  INC.  

DBA  BERCO  FURNITURE  SOLUCTIONS  

1120  MONTROSE  AVE  

ST.  LOUIS,  MO  63104  

 

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October 1, 2015

October 1, 201507-20

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Matthew Mackel

Director, Business Development

PO Box 701273

Houston, TX 77270

October 1, 2015

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TIPS  TAB  4-­‐VENDOR  PROFILE  

 

§   Company’s  office  registered  name      o   Fairway  Holdings  dba  Berco  Furniture  Solutions  

§   History  of  Company  o   Fairway  Holdings,  Inc.  was  established  in  2005  as  a  Missouri  

corporation.  There  are  2  brands  that  Fairway  Holdings  markets  –  Berco  Furniture  Solutions  and  One  Source  Retail.  Berco  Furniture  Solutions  was  established  in  1969  and  has  been  serving  the  contract  furniture  industry  for  nearly  50  years.  Fairway  Holdings,  Inc.  acquired  Berco  in  early  2013.  One  Source  Retail  was  established  in  1998  to  provide  millwork  to  retailers.  Fairway  Holdings,  Inc.  acquired  One  Source  Retail  in  early  2005.  

 

§   Dun  &  Bradstreet  number  o   195888420  

§   Organization  chart:      o   John  Francosky-­‐  Vice-­‐President  Sales  888-­‐772-­‐4788  

[email protected]  §   Debbie  Ebner-­‐  Contract  Specialist  314-­‐720-­‐4126

  [email protected]    •   Mandy  Brown-­‐  Customer  Service  888-­‐772-­‐4788  

[email protected]            

§   Location  

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o   1120  Montrose  Ave  o   St.  Louis,  Mo.  63104  

 

§   Corporate  office  locations.  o   See  attached  list  of  Independent  Sales  Representatives  

§   Standard  payment  terms.  o   1%15Net  30  

§   Competition  in  the  marketplace.  o   Competition  in  the  Market  would  be  from  companies  that  

specialize  in  contract  tables  such  as  Versteel,  ERG,  Enwork,  Surfaceworks  and  the  like.  

What  differentiates  your  company  form  competitors?  

The  key  differentiator  of  our  company  from  our  competitors  would  be  the  fact  that  we  actually  produce  our  product  in  the  U.S.  versus  importing  it,  that  because  we  build  our  own  tables  we  do  quite  a  bit  of  customization  to  meet  very  specific  client  need,  and  also  we  are  experts  at  solving  your  clients  table  needs  because  this  is  all  we  do  every  day.  

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•   Berco  specializes  in  higher  education.    Over  50%  of  our  current  business  is  done  with  university  clients,  and  we  work  with  dozens  of  university  clients  every  year.  

•   Berco  tables  are  engineered  and  manufactured  in  the  US,  and  have  been  for  over  40  years.    Our  manufacturing  facility  is  centrally  located  in  St.  Louis,  MO  

•   Unlike  many  furniture  companies,  Berco  has  the  ability  and  willingness  to  provide  customized  solutions  for  virtually  any  customer  need.  Special  shapes,  sizes,  heights,  electrical  or  other  features  are  just  part  of  what  we  do  every  day.      

•   Berco  combines  the  experience  and  expertise  of  a  large  company  with  the  responsiveness  and  flexibility  of  a  small  manufacturer.      

•   Berco  has  custom  millwork  capabilities  that  could  serve  as  a  major  asset  on  a  large  project.    Berco’s  experienced  designers  and  production  team  can  create  anything  from  lecture  hall  millwork  to  conference  rooms,  cafe  cash  wraps,  and  university  book  store  fixtures.  

 

Detail  how  your  organization  plans  to  market  this  contract.  

§   Press  release  §   Dedicated  web  page  §   Announcement  via  ads  in  

o  MMQB  o   University  Business  o   College  Planning  and  Management  

§   Addition    of  TIPS  to  business  cards,  email  and  presentation  templates,  trade  show  materials  

§   Connecting  with  complementary  TIPS  partners/contract  holders  to  build  better  solutions  and  stronger  proposals  for  TIPS  members  

 

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Describe  how  you  intend  to  introduce  TIPS  to  your  company.  

§   Rep  webinar  to  explain  benefits  and  contract  usage  §   Direct  mail  to  reps  and  dealers  

 Describe  your  firm’s  capabilities  of  your  on-­‐line  catalog  /ordering  website.  

o   Currently  we  do  not  offer  online  ordering,  you  can  specify  the  product  online  and  price  it  out,  but  we  do  not  offer  online  ordering.  www.bercoinc.com    

 Describe  company’s  Customer  Service  Department  (hours  of  cooperation,  number  of  service  centers)  

o   Customer  service  located  at  1120  Montrose  Ave  St.  Louis  MO  63104.    Toll  free  phone  888-­‐772-­‐4788  toll  free  fax  888-­‐772-­‐478.  Hours  of  cooperation  8:00  am-­‐  4:30PM  CST    

Green  Initiatives     See  attached  documentation    Vendor  Certificates  Attached     W9     Missouri  Certificate  of  Good  Standing       Liability  Insurance    

     

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Jason KanderSecretary of State

CORPORATION DIVISIONCERTIFICATE OF GOOD STANDING

I, JASON KANDER, Secretary of State of the State of Missouri, do hereby certify that the records in my office and in my care and custody reveal that

Fairway Holdings, Inc.00646812

was created under the laws of this State on the 17th day of March, 2005, and is in good standing, having fully complied with all requirements of this office.

IN TESTIMONY WHEREOF, I hereunto set my hand and cause to be affixed the GREAT SEAL of the State of Missouri. Done at the City of Jefferson, this 27th day of March, 2015.

Certification Number: CERT-03272015-0096

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Berco and the Environment Protecting the environment is an important part of our industry. The idea of “green” can no longer be considered just a “trend”. “Green” design not only makes a positive impact on public health and the environment, it also reduces operating costs, enhances marketability, and helps create a sustainable community. In late 2004, the U.S. Green Building Council adjusted its LEED credit system to allow application to interior construction as well as new buildings. After 4 years of development the Leadership in Energy and Environmental Design approved a rating system for commercial interiors (LEED-CI). With this new design tool in place it is now possible to collect LEED points specific to commercial interiors and ultimately achieve LEED certification. The challenge to manufacturers is changing not only do they need to entice with product design they must also incorporate new materials into those designs which meet the requirements for “green” products. From a specifier’s point of view, complying with the new LEED guidelines is not difficult. There has been an explosion of manufacturers that cater to this growing market. LEED-CI is a voluntary, consensus-based, market-driven building rating system based on existing proven technology. It evaluates environmental performance from a “whole building” perspective over a building’s life cycle, providing a definitive standard for what constitutes a “green building”. LEED is based on accepted energy and environmental principles. It is a feature oriented system where credits are earned for satisfying each criteria. Different levels of “green building” certification are awarded based on the total credits earned. Building “green” is a good idea not only for the environment but many communities offer incentive programs and special funding if there is LEED certification involved. If you have further questions or would like more information please contact Elliott Baum, Director of Engineering @ (314) 772-4700 ext. 228.

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Berco’s Linoleum Table Top Edge Sample

Green Material Specifications

Linoleum – Surface

- 100% Natural - 100% Biodegradable - Meets LEED Standard 6.0 – Rapidly Renewable Material

Core – MDF (Medium Density Fiberboard)

- Flakeboard - 100% recovered or recycled raw material - Meets CARB (California Airborne Toxic Control Measure 93120) Phase 1

standard.

PVA Glue

- The glue used to adhere the core to the linoleum and backer is a low, VOC (volatile organic compound) water based glue.

- This product meets LEED standards.

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Environmental Highlights IO, IO Plus, and Telesto Tables

Environmental stewardship is an important initiative at Berco. We have been working towards waste reduction, recycling, and conservation for many years. In the development of the IO, IO Plus, and Telesto product lines Berco has strived to select sources that maintain a high percentage of recycled content. Aluminum is virtually an infinitely recyclable material, and the aluminum pedestals on the IO, IO Plus, and Telesto tables make up 17% of the total volume. This includes the base column and power drawer, which contain over 75% recycled aluminum materials. Berco uses linoleum as a top surface for the IO, IO Plus, and Telesto tables. Linoleum is a 100% natural material and is 100% biodegradable. The linoleum top represents 9% of the table’s total volume. The glue that is used to adhere the core to the linoleum and backer is a low, VOC (volatile organic compound) water based glue. This product meets LEED standards. The MDF core of the IO, IO Plus, and Telesto tables represents 69% of the total product volume. The product that we use is Flakeboard and it is compliant with CARB Phase 1 Emissions and uses 100% recovered or recycled raw materials. The plastic DogBone and Connector pieces are made from ABS material instead of PVC. ABS is the more responsible choice because it does not create the harmful gasses that PVC does when burned. All of the plastic parts on the tables represent only 2% of the total table volume. The primary material used when packaging our tables for shipping is corrugated paper. The paper contains 75% recycled content and it is recyclable. Ninety-five percent of the material that makes up the IO, IO Plus, and Telesto tables fit into one of the following categories: contains a large percentage of recycled content, sustainable materials, natural materials and/or biodegradable material.

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Environmental Information and Specifications

iQ, iQ Plus, and Telesto Tables

How Green are Berco’s Tables?

Formica / WilsonArt Laminate These materials are GREENGUARD certified. Certificated inclosed.

Adhesive Used on the Marmoleum Surface and Paper Backer

Our adhesive meets the USGBC standards for certification under the LEED program rating system (requirements for Low-Emitting materials).

Product Data - Total Volatile Organic Compound ~ 7g/L - VOC Less water and exempt compound ~ 13g/L - VOC Not concerned during curing ~ 13g/L - Volatile Hazardous Air Pollutant ~ VHAP Content:

Below Deminimus Levels.

Standard Particle Board Meets the California Carb Standard. See enclosed certificate.

Aluminum Extrusions Used for Pedestal Columns, Electrical Drawer, and Comfort Edge

The billets used to produce our extrusions consist of approximately 30% virgin aluminum and the remaining 70% consists of reclaimed or scrap material. Aluminum is a virtually infinitely recyclable material. The 70% recycled material content exceeds the LEED standard for building materials set up by the USGBC. These extrusions are manufactured in a mill that is less than 500 miles away from Berco’s manufacturing factory. LEED credit is given to building materials that are manufactured less than 500 miles from the final assembly location.

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Aluminum Die Castings Used for Table Top Supports, Drawer Ends and Pedestal Base Plates

All of the die castings on this table are made from 70 – 80% reclaimed or scrap aluminum. This die cast aluminum, again, is an infinitely recyclable material. The 70 – 80% recycled content also exceeds the LEED standard for building materials set up by USGBC.

ABS Plastic DogBone and Connectors

ABS plastics have been used in Europe for years in manufacturingoffice furniture because of their lower impact to the environment. PVC (Poly Vinyl Chloride) has been used in the United States because of its ease of manufacturing. When burned in the landfill, PVC creates harmful gasses. ABS (Acrylonitrile Butadiene Styrene) does not emit toxic gasses when burned. When Berco chose the plastic for our Io tables, we knew that ABS would be the responsible choice.Telesto

Should you have any further questions related to our IO, IO Plus, or Telesto tables please contact Berco directly. Sincerely, Elliott Baum Elliott Baum Director of Engineering (888) 772-4788

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LEED CREDIT INFORMATION iQ, iQ PLUS, JAQ, STARFIRE,

TELESTO and VOYAGER PRODUCT LINES

Credits for Materials and Resources 4.1 Recycled Content 10% (post-consumer + ½ pre-consumer) LEED STANDARD: The intent of which is to reduce extraction and processing of virgin materials. The requirement for this credit is that the materials including furniture and furnishings have recycled content such that the post-consumer content + ½ post-industrial content constitute at least 10% of the total materials in the project. Mechanical and electrical components not included in this equation. 1 pt. How Berco meets the standard:

Specifying IQ, IQ Plus, JAQ, Starfire, Telesto and Voyager w/Aluminum Die Castings used by Berco Inc. meets the requirements for credit under LEED 4.1 Recycled Content because the aluminum die castings used in manufacturing these products are of 70% - 80% reclaimed or scrap aluminum.

4.2 Recycled Content 20% (post-consumer + ½ pre-consumer) LEED STANDARD: The intent of this credit being the same as 4.1 However, the requirements are that the materials including the furniture and furnishings have recycled content such that post-consumer + ½ pre-consumer content constitute at least 20% the total value of the materials in the project. Mechanical and electrical components not included in this equation. 1 pt. in addition to 4.1

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Recycled Content - The value of the recycled content portion of a material shall be determined by dividing the weight of the recycled content in the item by the total weight of all material in the item, then multiplying the resulting percentage by the total cost ($) of the item. How Berco meets the standard:

Specifying IQ, IQ Plus, JAQ, Starfire, Telesto and Voyager meet the requirements for credit under LEED 4.2 Recycled Content because the core material and linoleum surface material have recycled content such that they constitute 20% of the total value of the material used in the project.

Credits for Local/Regional Materials 5.1 Regional Materials 20% Manufactured - Regionally Specifying IQ, IQ Plus, JAQ, Telesto and Voyager w/Aluminum Extrusions used by Berco Inc. meet the requirements for credit under LEED 5.1 Local/Regional Materials because the billets used to produce our extrusions are manufactured within a 500 mile radius. 5.2 Regional Materials 10% Extracted - Regionally Specifying IQ, IQ Plus, JAQ, Starfire, Telesto and Voyager meet the requirements for credit under LEED 5.2 Local/Regional Materials because in addition to 5.1 these products use a minimum of 10% of combined value of materials extracted, harvested, or recovered as well as manufactured within a 500 mile radius.

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Credits for Rapidly Renewable Materials 6.0 Rapidly Renewable Materials LEED STANDARD: The intent of which is to reduce the use and depletion of finite raw materials and long-cycle renewable materials by replacing them with rapidly renewable materials. The requirements are to use rapidly renewable materials and products made from plants that are typically harvested within a 10-year or shorter cycle, for 5% of the total value ($) of all materials and products in the project. How Berco meets the standard:

Specifying IQ, IQ Plus, JAQ, Starfire, Telesto and Voyager w/linoleum tops manufactured by Berco Inc. meets the requirements of LEED 6.0 Rapidly Renewable Materials because Forbo Linoleum is made from plants that are typically harvested within a ten-year cycle or shorter for 2.5% of the total value of all building materials and products used in the project, based on cost.

Credits for Indoor Environmental Qualtiy 4.5 Low Emitting Materials – Systems Furniture and Seating Specifying IQ, IQ Plus, JAQ, Starfire, Telesto and Voyager w/linoleum tops manufactured by Berco Inc. meets the requirements for LEED 4.5 Low Emitting Materials because the PVA adhesive used to secure the linoleum and backer to the core has a total VOC (volatile organic compound) of 7 g/l.

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Green Initiative

Internal Factory:

Primary packing material is corrugated cardboard made of 75% recycled content and is recyclable.

Yearly training of employees to improve safety and health skills in the factory.

Continuous reduction of VOC’s and HAP’s emission levels.

Annual reduction of hazardous waste generation levels.

Indoor air quality and PPE programs for dust, chip and chemical exposure.

Reclaiming of powdercoat overspray.

Recycling of aluminum and core off fall.

Received the Gold Award from Missouri Water Environment Association for Industrial Wastewater Pretreatment Compliance in 2008 and 2009 and the Silver Award in 2007.

In compliance with all air pollution regulations set by the Department of Health – Air

Pollution Control in the city of St. Louis.

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The ACORD name and logo are registered marks of ACORD

CERTIFICATE HOLDER

© 1988-2014 ACORD CORPORATION. All rights reserved.ACORD 25 (2014/01)

AUTHORIZED REPRESENTATIVE

CANCELLATION

DATE (MM/DD/YYYY)CERTIFICATE OF LIABILITY INSURANCE

LOCJECTPRO-POLICY

GEN'L AGGREGATE LIMIT APPLIES PER:

OCCURCLAIMS-MADE

COMMERCIAL GENERAL LIABILITY

PREMISES (Ea occurrence) $DAMAGE TO RENTEDEACH OCCURRENCE $

MED EXP (Any one person) $

PERSONAL & ADV INJURY $

GENERAL AGGREGATE $

PRODUCTS - COMP/OP AGG $

$RETENTIONDED

CLAIMS-MADE

OCCUR

$

AGGREGATE $

EACH OCCURRENCE $UMBRELLA LIAB

EXCESS LIAB

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

INSRLTR TYPE OF INSURANCE POLICY NUMBER

POLICY EFF(MM/DD/YYYY)

POLICY EXP(MM/DD/YYYY) LIMITS

PERSTATUTE

OTH-ER

E.L. EACH ACCIDENT

E.L. DISEASE - EA EMPLOYEE

E.L. DISEASE - POLICY LIMIT

$

$

$

ANY PROPRIETOR/PARTNER/EXECUTIVE

If yes, describe underDESCRIPTION OF OPERATIONS below

(Mandatory in NH)OFFICER/MEMBER EXCLUDED?

WORKERS COMPENSATIONAND EMPLOYERS' LIABILITY Y / N

AUTOMOBILE LIABILITY

ANY AUTOALL OWNED SCHEDULED

HIRED AUTOSNON-OWNED

AUTOS AUTOS

AUTOS

COMBINED SINGLE LIMIT

BODILY INJURY (Per person)

BODILY INJURY (Per accident)PROPERTY DAMAGE $

$

$

$

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIODINDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

INSDADDL

WVDSUBR

N / A

$

$

(Ea accident)

(Per accident)

OTHER:

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THISCERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIESBELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZEDREPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject tothe terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to thecertificate holder in lieu of such endorsement(s).

COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:

INSURED

PHONE(A/C, No, Ext):

PRODUCER

ADDRESS:E-MAIL

FAX(A/C, No):

CONTACTNAME:

NAIC #

INSURER A :

INSURER B :

INSURER C :

INSURER D :

INSURER E :

INSURER F :

INSURER(S) AFFORDING COVERAGE

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORETHE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED INACCORDANCE WITH THE POLICY PROVISIONS.

INS025 (201401)

9/8/2015

The Warren Group14567 North Outer FortySuite 125Chesterfield MO 63017

Dawn Young(636)530-0440 (636)530-1947

[email protected]

Fairway Holdings Inc. dbaBerco Furniture Solutions1120 Montrose Ave.St. Louis MO 63104

Travelers Prop Cas Co of Ameri 36161

15-16

AX

X

X

Y6301D389457 5/17/2015 5/17/2016

1,000,000100,000

5,0001,000,0002,000,0002,000,000

Employee Benefits 1,000,000

A

X XY8101D389457 5/17/2015 5/17/2016

AX

X 10,000 YSMCUP1D389457 5/17/2015 5/17/2016

3,000,0003,000,000

D Boehme CPCU/DAWNYD Boehme CPCU/DAWNY

National Cooperative Purchasing Alliance Region 14 Education Service Center 1850 Highway 351 Abilene, MO 79601

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NCPA  TAB  5-­‐PRODUCTS  AND  SERVICES  

 

§   PRODUCT  CATEGORIES      o   Cafeteria  o   Classroom  &  Library  o   Conference  Rooms  o   Lounge  /Reception  o   Tables/Meeting  Rooms  

§   List  how  your  company  will  handle  the  following  items  o   Representatives    

§   See  attached  list  of  Independent  Sales  Representative  o   Product  Support  

§   In  house  customer  service,  local  representative  and  installing  furniture  dealers  available  for  all  questions  and/or  concerns  

o   Delivery  and  Installation  §   Because  we  work  through  independent  dealers  

nationally,  typically  the  local  dealer  will  coordinate  the  delivery  and  installation  with  the  agency.  

o  Warehousing  §   Because  we  work  through  independent  dealers  

nationally,  typically  the  local  dealer  will  coordinate  any  possible  warehousing  requirements.    Our  products  are  manufactured  to  order  and  we  do  not  offer  Storage  once  completed.  

o  Warranty  &  Claim  

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    Berco  warrants  its  manufactured  products  are  free  of  defects  in  design,  material  and  workmanship  for  as  long  as  the  original  purchaser  owns  them.  If  written  notice  of  the  defect  is  given  to  Berco  within  the  applicable  warranty  period,  Berco  will  repair  or  replace  with  comparable  product,  at  Berco’s  choice,  without  charge  to  the  original  purchaser,  which  fails  under  normal  use  as  a  result  of  such  defect.    

 

Exceptions  

The  following  are  exceptions  from  the  lifetime  warranty:  

•   One  Year  Warranty:  Laminate  self-­‐edges,  Veneer  Tops,  Soft  Molded  Edge  Tops,  Rainbow  and  Quarry  Resin  Tops.    

•   Five  Year  Warranty:  Millwork  and  other  custom  fabrication.  •   Items  not  manufactured  by  Berco  are  covered  by  the  

Manufacturer  Warranty,  including:  Adjustable  Height  Pedestals,  electrification,  network  accessories,  laminate  and  solid  surface  material.  

•   Exclusions  From  Warranty:    o   Normal  wear  and  tear  o   Customer’s  own  material  (COM)  o   Any  product  that  has  been  abused,  altered  or  subjected  

to  any  use  other  than  that  which  was  originally  intended  o   Any  product  cleaned  with  a  solvent-­‐based  cleaner  o   Products  that  were  not  installed,  used,  or  maintained  in  

accordance  with  product  instructions  and  warnings  o  Matching  of  color,  grain  and  texture  of  wood  due  to  

natural  variations,  which  cannot  be  controlled    At  Berco’s  sole  discretion,  we  will  repair  or  replace  any  item  determined  by  Berco  to  be  defective  as  a  result  of  manufacturing  

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defects.    In  no  event  shall  liability  under  this  warranty  exceed  the  current  depreciated  price  of  the  defective  product.      

   

 Returns  will  not  be  accepted  without  prior  written  authorization  by  Berco.    Berco  Customer  Service  will  provide  the  necessary  return  authorization  forms  and  Bills  of  Lading.    Returns  that  are  unauthorized  and  not  accompanied  by  the  required  documentation  and  Bills  of  Lading  will  be  refused.    The  decision  to  allow  product  to  be  returned  is  at  Berco’s  sole  discretion.  

A  restocking  charge  of  25%  of  the  original  purchase  amount  will  incur  on  standard  items  authorized  for  return  provided  all  goods  are  in  perfect  condition.    All  freight  charges  incurred  in  the  return  will  be  the  sole  responsibility  of  the  customer.  

o   Damaged  Goods  are  usually  not  returned  as  we  will  usually  send  the  necessary  parts  to  repair  the  item,  or  if  it  is  damaged  beyond  repair,  we  replace  the  item  and  the  damaged  item  is  discarded.      

o   In-­‐Stock  Furniture-­‐NA  –  Parts  only      

§   LIST  OF  RESELLERS  ATTACHED  

 

 

 

 

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