navigating the digital maze - mobey forum · 3/23/2017 · navigating the digital maze christophe...

Navigating the Digital MazeChristophe Zehnacker, Head of Strategic Digital Partnerships, Mastercard

Mobey Forum

Rotterdam, March 23rd, 2017

©2016 Mastercard. Proprietary.2

The World is Changing

Industries being reinvented

Expectation of personalized and integrated digital experience

Barriers to entry are being lowered in every industry

Public companies need to continue to win today while

reinventing themselves for the future

Everyone and everything

is becoming connected

The emergence of business as a platform

Regulatory, security and privacy concerns

Democratization of electronic payments and technology

Urbanization and the desire for smarter cities

©2016 Mastercard. Proprietary.

…at the back end and front end

And Technology is Changing Too

IOT/Wearables

Digital currencies and the

blockchainAI & Deep Learning

Advances in the capture

and processing of disparate

data sources

Biometrics

3-D Printing

Chatbots

Augmented Reality /

Virtual Reality

Digital Personal

Assistants

… and much, much more

Robotics

3


The Digital Shift is the Biggest Opportunity

2014

1.1

Digital1

6.4

2020

Global (ex-China) Card-based digital consumer spend (PV), ($ Trillions)

In-app

Browser

Proximity

Share of digital payments is growing; by 2020, networks will see $6-7 trillion in digital payments volume

Source 1: Business Insider, 2015; The Internet of Everything 2015

In 2020, $2-3T PV will be new on card networks due to accelerated shift from cash to card

…since the introduction of plastic cards

4

IoT connected devices are expected to surpass mobile phones in 20188.6 billion smartphones by 2021

Consumer Connectivity

Explosive Growth of Digital Payments


Winning in Digital is Complex

ENHANCINGthe payment experience

SIMPLIFYINGthe integration of oursolutions via APIs

PARTNERINGfor scale

ACQUIRINGnew businesses

DIGITIZINGmore forms of payment

COINNOVATINGwith customers

INVESTINGIn companies and talent

and much more…

SECURINGevery transaction

EXTENDINGbeyond payments

LOCALIZINGfor global relevance

MEASURINGto ensure effectiveness

DEFININGstandards for the digital age

EXPERIMENTINGwith new technologies

REINVENTINGthe purchase experience


Enhancing the Payment Experience

80 MILLION Enabled AccountsAs of end of 2016

Supported by leading global financial institutions

Best in class consumer experience in browser, in app and in store across all devices

Faster, simpler, more secure checkout for merchants and

consumers

Easy to integrate via APIs

Live in 34 countries, 19 in Europe

6


Issuing PartnersOver 700 worldwide

19 countries live, 35+ countries

enabled

Industry standard

Powering Digital Wallets

Integrated within Masterpass

8

Securing Every Transaction

MDES


C o m m e r c e f o r E v e r y D e v i c e

©2017 Mastercard. All rights reserved.


PARTNERSHIP

Win-Win Works

Connected Home with Samsung Fridge

10


SECURITY

Delivering new user experiences

First Cognitive Mobility Platform for Connected GM Cars

11


RELEVANT

Making financial information part of

consumers’ everyday lives.

Digital Commerce Chatbots on Facebook Messenger

12


Technology is already

presenting huge opportunit ies

for commerce…

but we’re just gett ing started

January 9, 201714

T h a n k Y o u

C h r i s t o p h e . Z e h n a c k e r @ m a s t e r c a r d . c o m

navigating the digital maze - mobey forum · 3/23/2017 · navigating the digital maze christophe...

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