RESUME

RESUME

NAVIN K.RAMALINGAMContact Info

Permanent Address : No 36, Hala Keledang Emas 5, Tmn Keledang Emas

30100 Ipoh, PerakCurrent Address : R1-04-07, Subang Perdana GoodYear Court 8, Jln USJ 14/1,

47630 Subang Jaya Telephone Num. : 05-2825184Mobile Num. : 014-9291109Email : knavinr@gmail.comPersonal Particulars

Age

: 28Nationality

: Malaysian

Gender

: MaleMarital Status

: MarriedIC Num

: 860725-08-5153Educational BackgroundDEGREE

Course : B.Sc. Mathematics

Institute : University of Tun Abdul Razak

Grade

: 2nd Class Upper

STPMStream

: ScienceInstitute

: SMK St.Michael, IpohCGPA

: 3.92/4SubjectsCGP

PENGAJIAN AMA

MATHEMATICS TA

BIOLOGYA-

CHEMISTRYA

PHYSICSA-

MUETBand 5

Graduation Date : December 2005SIJIL PELAJARAN MALAYSIAInstitution

: SMK St.MichaelStream : Science

Grade : 5 A1, 4 A2 & 1 B3.Graduation Date: December 2003Objective

To gain some knowledge and experience of the job, to enable to attain the highest level of excellence and to serve the organization to the best of my ability.

Employment History

FULL TIME JOB

Standard Chartered Bank Malaysia (HeadQuarteres)Position

: Customer Experience ManagerDuration

: 1st August 2013 13th February 2015Reason for Leaving : Voluntary Separation Scheme

Job Description1. Deliver world class one stop customer service via electronic mode

Handle service enquiry

Strengthen customer service capabilities by following closely to the required standards

Service recovery

2. Handling customer complaints, feedbacks and compliments

Complaints Resolution Unit for Malaysia Liaising with regulatory bodies e.g. BNM, FMB, Police and etc. Perform thorough investigation on customers complaints/feedbacks and communicate to customer on its resolution within the set TAT.3. Meet or exceed service standard and target

By contributing to achieve departments objectives of all e-mails received and complaints are completed before or within TAT

Ensure requests or investigations are completed appropriately & e-mailed out to other channels/departments within the same day case handled

Ensure proper follow up and fulfill promises made to customers

Ensure compliance with Group Policy & Standards, local laws and regulations, controls & procedures of the Bank

4. Compliance Risk And Money Laundering Prevention Requirements

To be updated with the latest product/workflow procedures & ensure full compliance with operational risk/control

Ensure fulfillment of role that obligations on prevention of money laundering under the Group policy and Standards and comply with laws and regulations

Ensure processing & decision making

By contributing to achieve departments objectives of all e-mails received are cleared before or within TAT

Ensure requests or investigations are completed appropriately & e-mailed out to other channels/departments within the same day case handled

Ensure proper follow up and fulfill promises made to customers

Ensure compliance with Group policy & Standards, Local laws and Regulations & Procedures of the Bank

Citibank Berhad

Position : Authorised SignerDuration : March 2012 30th June 2013Job Description

Handle credit card portfolio. Empowerment to handle things such as: To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads. To identify and create cross sales opportunities with existing customers with an objective of deepening customer relationships (Credit Card Loans, Balance Transfer and Installment plans). To comply with Citibanks policies and available procedures/guidelines to ensure safety and security of the Bank and customers assets are maintained. Assist Team Manager in conducting Call Quality Control (Quality Assurance) for new Citiphone Officer on a monthly basis. Sales Leader in the team and provide sales guidance to the team members.Aeon Credit Services

Position : Collection Officer

Duration : 1st November 2010 March 2012Reason for Leaving : Low salary compared to high qualification

Job Description Department of personal financing In charge of collection for delinquent cases(D1)

Call customer to remind, inform, educate, negotiate about personal loan debt settlement (outstanding for 1 month)

Achieve the daily attempts target and monthly collection target.

Improve negotiation skills and provide good customer service

Maintaining and uplifting the image of Aeon Credit Services through excellent services.Skills and Strengths Excellent interpersonal and clear communication skills

Excellent command and writing in English and Bahasa Melayu

Excellent negotiation and problem solving skills High analytical skills and attentive to details. Able to go under pressure and work as an individual or as a team A fast learner and willing to learn new knowledge and skillsComputer Programs

Microsoft Office, Open Word, Oracle, CEMS, KANA Adobe Photoshop, Light Room, Illustrator Adobe After effects Mac OSXReferences

Mr Selvarajah

Service Quality ManagerCustomer Resolution UnitStandard Chartered Bank Malaysia

H/P: 012-2269994Ms Kala

Citbank Bhd

Kuala Lumpur

H/P: 013-242 3100