NC 911 Board News & Updates

North Carolina APCO & NENA State ConferenceSunset Beach, NC

September 15, 2015

Education Committee Members

• Jimmy Stewart-New Chair• Jeff Shipp Judy Jenkins• Ninnet Bowman Heather Joyner• Dinah Jeffries Brian Short• Tammy Aldridge Lora Nock• Rick Thomas Johnny Wilson

Radio Advertising

• Contract in place with Curtis Media/NC News Network • 12 week program, spots will run every other week, can be renewed• 30 second spots divided equally between “Know your Location”

educational messages and “Telecommunicator Spotlights.”• Here’s an example of the spots being created.• Spots will run Monday-Friday between 6:00 AM and 7:00 PM.• Total of 4,374 spots, (54 spots X 81 stations) • Program will begin October 1, 2015

Advertising Schedule

• First 4-weeks• Wk1 M(2) T(2) W(2) Th (2) F(1)• Wk2 • Wk3 M(2) T(2) W(1) Th(2) F (2) • Wk4 • Second 4-weeks • Wk1 • Wk2 M(1) T(2) W(2) Th(2) F(2) • Wk3 • Wk4 M(2) T(1) W(2) Th(2) F(2)• Third 4-weeks• Wk1 M(2) T(2) W(2) Th(1) F(2)• Wk2• Wk3 M(1) T(2) W(2) Th(2) F(2)• Wk4

NORTH CAROLINA NEWS NETWORK

COVERAGE MAP: PRIME NETWORK NCNN affiliate stations and

coverage map

Asheville | Greenville | Spartanburg

WKYK-AM 940 BurnsvilleWFSC-AM 1050 FranklinWTZQ-AM 1600 HendersonvilleWCAB-AM 590 RutherfordtonWTOE-AM 1470 Spruce Pine WRGC-AM # 680 SylvaWWNC-AM 570 Asheville

Charlotte AreaWMMY-FMWSPC-FM

106.11010

BooneAlbemarle

WATA-AM 1450 BooneWCSL-AM 1590 CherryvilleWHKY-AM 1290 HickoryWJRI-AM # 1340 LenoirWLON-AM 1050 LincolntonWIXE-AM 1190 MonroeWECR-AM 1130 NewlandWAYN-AM 900 RockinghamWJSG-FM 104.3 RockinghamWSTP-AM 1490 SalisburyWOHS-AM 1390 ShelbyWZGV-AM 730 ShelbyWACB-AM 860 TaylorsvilleWTLK-AM 1570 Taylorsville

Elizabeth City | Nags Head | NorfolkWDLZ-FM 98.3 MurfreesboroWWDR-AM 1080 Murfreesboro

FlorenceWEWO-AM 1460 Laurinburg WLNC-AM # 1300 LaurinburgWAGR-AM 1340 Lumberton

Greenville | New Bern | WashingtonWGHB-AM 1250 FarmvilleWDLX-AM 930 GreenvilleWSME-AM # 1120 JacksonvilleWNOS-AM # 1490 New BernWPNC-FM 95.9 PlymouthWCPS-AM # 760 TarboroWIAM-AM 900 WilliamstonWNBU-FM 94.1 New BernWTIB-FM 103.7 GreenvilleGreensboro | Winston-SalemWKXR-AM 1260 AsheboroWBAG-AM 1150 Burlington

WSML-AM # WPCM-AM #

1200920

Burlington Burlington

WYNC-AM 1540 YanceyvilleWLXN-AM 1440 LexingtonWJRM-AM 1390 TroyWCOG-AM 1320 GBO WMFR-AM # 1230 High Point

RALEIGH | Durham

WFNL-AMWPYB-AM

5701130

RaleighBenson

WCLN-AM 1170 ClintonWCKB-AM 780 Dunn WAZZ-AM # 1490 FayettevilleWIDU-AM 1600 Fayetteville WGBR-AM # 1150 Goldsboro WIZS-AM 1450 HendersonWYRN-AM 1480 LouisburgWMFA-AM 1400 RaefordWKIX-FM 102.9 RaleighWPTK-AM 850 RaleighWPTM-FM 102.3 Roanoke RapidsWEED-AM 1390 Rocky MountWRSV-FM 92.1 Rocky MountWKRX-FM 96.7 RoxboroWRXO-AM 1430 RoxboroWLHC-FM 103.1 SanfordWLQC-FM 103.1 SharpsburgWNCA-AM 1570 Siler City

WTSB-AMWEEB-AM

1090990

SmithfieldSouthern Pines

WARR-AM 1520 WarrentonWLLY-AM 1350 WilsonWVOT-AM 1420 Wilson

WilmingtonWBLA-AM 1440 ElizabethtownWGQR-FM 105.7 ElizabethtownWTAB-AM 1370 Tabor CityWENC-AM 1220 WhitevilleWTXY-AM 1540 Whiteville WLSG-AM # 1340 Wilmington# indicates a station that also has an FM Repeater

Statewide PSAP Managers Meeting

• Thursday afternoon, November 19th and Friday morning, November 20th

• Raleigh Convention Center and Marriott City Center Hotel

• Registration set to open on October 1st and run through October 16th.

Funding Committee Updates

• Jason Barbour-Chair Len Hagaman•Andrew Grant Del Hall•Laura Sykora Tonya Pearce•Randy Beeman Wesley Reid•Dave Bone Stephanie Wiseman

New change…

• Due to concerns voiced at the prior PSAP Manager meetings pertaining to the difficulty in completing the Revenue-Expenditure report, the form has been revised so the PSAP manager will now complete the form and the Finance Director will review for correct expense amounts.

• Both, Finance and PSAP Managers will need to sign the form to confirm all content is valid and authorized for the fiscal year.

BOARD ASSIST PSAPS BY DEVELOPING:

APPROVED USE OF FUNDS LIST:BY WAY OF EXAMPLE, BUT NOT LIMITATION, THE FOLLOWING COSTS ARE 911 FUND ELIGIBLE (as approved by the North Carolina 911 Board on 2/08/2008):

ELIGIBLE 9-1-1 FEE EXPENDITURESRevised April 11, 2008 Revised May 9, 2008Revised September 26, 2008 Revised November 21, 2008Revised November 20, 2009 Revised September 10, 2010Revised September 24, 2010 Revised February 25, 2011Revised January 27, 2012 Revised February 24, 2012Revised August 24, 2012 Revised October 26, 2012Revised March 22, 2013 Revised January 24, 2014Revised June 19, 2015

Phone System:911 trunk and one administrative line per answering position in a primary PSAP.

For the one administrative line per answering position in a primary PSAP, the features of caller identification (call ID), three way calling, call forwarding, multi-line hunt and the cost of long distance charges necessary for reestablishing contact with a 911 caller. Funding for each administrative line will not exceed $ 75.00 unless prior approval is received from 911 Board Staff. (January 24, 2014);June 19, 2015)

Telephones sets used to answer 911 calls, including CPE equipment, headsets, monitors, keyboards, mouse and servers used exclusively for telephone sets. Interpretive Services (e.g. Language Line or Omni Lingual) Service provider selective routing and ALI provisioning charges

Data connection for the sole purpose of collecting call information for analysis. If connection is shared with non eligible 911 devices, then only a percentage of the eligible 911 cost is eligible. (August 24, 2012)

APPROVED USE OF FUNDS LIST:

CAD Software

• Computer Aided Dispatch (CAD) system modules that are part of the call taking process only.

• Some CAD systems will include many additional modules that are not a part of the 911 process and are not eligible.

• Vendors – • Intergraph• Interact• Spillman• Southern Software• SunGard• TriTech/VisionAir

Nomenclatures Eligible for CAD:

• Intergraph• I/Dispatcher• I/Page• I/Backup• I/Fire Alerting• I/Executive 1 & 2• I/MapEditor

• InterAct• CAD Client License• CAD ProQA Interface• MapObjects Client License• GIS Client License

• Spillman• CAD E-911 Interface• CAD (Spillman)• Equipment Management• GEObase• Rip and Run

• Southern Softwareo CAD basico Wireless messaging (quote may include items not eligible)o Mapping Display Systems (MDS)o Evaluation of GIS/911 Centerline Base Map

Nomenclatures Eligible for CAD (cont.):

Southern Software (cont.)o .Net CADo Pagingo Map Centric Addressing Management (MCA)o MDIS (Quote must be provided as MDIS package includes modules that are not

eligible)

SunGardo Base Mobile Server Softwareo MCT Client for Digital Dispatch (Law, Fire, EMS) Only eligible if PSAP dispatches.o CAD Console License (Per dispatch position)o CAD Map Display Client License (per dispatch position)o Fire-Law-Medical ProQA Interfaceo Base Computer Aided Dispatch Systemo Multi Jurisdictional Dispatch optiono Alpha Number Paging Module

Nomenclatures Eligible for CAD (cont.):

Nomenclatures Eligible for CAD (cont.):

SunGard (cont.)o Interface to Pagegate• E911 Interface Module• First CAD Map display & Map Maintenance Software License• Rip & Run Printing/Faxing Module• Client License for Message Switch (site license)• Neverfail• Netclock Interface• Toning interface w/ Zetron model 25 or 26 toner• CAD to CAD • TDD interface• Map Converter software

• TriTech/VisionAir• This company tends to bill in bundled groups so it is best to send quote to determine eligibility.• Geo Comm GeoLynx 911 software support• CAD software support (basic)• CAD Connection Manager (per position)• Paging• Pagegate interface• Vision Data Vault Disaster Recovery• CAD EMD interface

Nomenclatures Eligible for CAD:

Hardware: Servers used exclusively for Telephone, CAD, voice logging recorder, GIS, paging, Console/Alias Database Management, Radio Console Network Switching, and Radio Console software systems, including monitor, keyboard, and mouse. (September 10, 2010) When servers host both 911 eligible and ineligible applications, only the percentage of the cost of the server representing the 911 eligible use is allowable.

Activity Monitor used to graphically display the location of incoming 911 calls for viewing by alltelecommunicators within the communications center Deleted June 19, 2015 and replaced withthe following language:

All monitors used within the PSAP for call taking of 911 calls as defined in N.C.G.S. § 62A-40(5). Funding for an individual monitor will not exceed $1,500 unless prior approval isreceived from 911 Board Staff. (March 22, 2013; June 19, 2015)

APPROVED USE OF FUNDS LIST (CONT)

Computer work stations used exclusively for Telephone, CAD, voice logging recorder, GISand Radio console software systems, including monitor, keyboard, mouse, microphones, speakers, headset jacks, footswitches, and console audio box (CAB). Funding for computer work stations without monitors will not exceed $1,000, and such work stations will not be subject to a percentage allocation. Funding for computer workstations without monitors exceeding $1,000 and that are used for 911 eligible and ineligible applications will be eligible for the percentage of the cost of the work station representing the 911 eligible use. (September 10, 2010; June 19, 2015).

APPROVED USE OF FUNDS LIST (CONT):

Supporting functions (implemental functions): The costs for maintenance, database provisioning, and addressing functionsimplemental to receiving and utilizing voice and data at the appropriate PSAPand the maintenance of dispatch equipment located exclusively within abuilding where a PSAP is located. Any PSAP must provide adequatedocumentation: upon request indicating the appropriate statutory authoritysupporting the cost of providing those functions for in-house functions by invoicing or chargeback as consistent with accountingpractices (a sample invoice is available from 911 Board staff), that the rate provided has been compared with third party vendors forreasonableness, If the rate is higher than comparable costs, the PSAP must provide additionaldocumentation justifying the higher charge, and that the work is performed by qualified personnel.(September 10, 2010; June 19, 2015)

APPROVED USE OF FUNDS LIST (CONT)

EXAMPLE Invoice: 911 Telephone System

Installation, upgrades, maintains – troubleshooting and resolving technical issues. hours_____ @ rate _____ Total ______ PC support to include hardware (Desktop PC):

Installation, upgrades, maintains - troubleshooting and resolving technical issues CAD computer hours_____ @ rate _____ Total ______ Server Support to include hardware and software:

Server installation, upgrades, security monitoring, configurations – changes, problem resolution- hours_____ @ rate _____ Total ______ CAD support to include hardware and software:

Installation, upgrades, updates and maintains database, problem resolutions hours_____ @ rate _____ Total ______ GIS support to include hardware and software:

Installation, upgrades, updates and maintains database, problem resolutions hours_____ @ rate _____ Total ______ Radio support hardware – software, to include console:

Installation, upgrades and maintains: Network switching equipment, audio boxes, routers, switches hours_____ @ rate _____ Total ______ Addressing – moves, adds and changes per address cost: Number of addresses:____________ @ per address cost ______ Total__________ Database provisioning—moves, adds and changes per address cost:

Number of addresses:____________ @ per address cost ______ Total____________

*All work completed is performed by qualified personnel. Total Amount Due: ___________

Next Generation 911 Committee Updates

• Jeff Shipp-Chair Jason Barbour•Eric Cramer Rick Edwards•Terry Bledsoe Randy Gulledge•Greg Hauser Bence Hoyle•Glen Knox Alan Sadowski• Joe Seawash Frank Thomason

Project: Provisioning a Statewide ESInet

• Federal Engineering hired as consultant to assist in the creation of the RFP(s) for a Statewide ESInet.

• Project Deliverables:• ESInet• GIS Call Routing• Hosted Services• Network Operations Center & Help Desk• CAD Interoperability• Radio Interoperability

Plan to Achieve the Project

• Concept of Operations• Cost Analysis• Conceptual Design• RFP Development• RFP Vendor Evaluations

Schedule to Complete the Project

2015 Concept of Operations, Cost Analysis2016 RFP Development, RFP Evaluations, Award Contracts, Comprehensive Project Plan2017 Buildout and Test Infrastructure Components2018 Move PSAPs onto the Network and Deploy Services2019 Move PSAPs onto the Network and Deploy Services 2020 Project Complete

Standards Committee Updates

• Laura Sykora-Chair Dinah Jeffries• Jimmy StewartRodney Cates• Perry Davis Greg Foster• Judy Jenkins Rob Merchant• Christy Shearin Candy Strezenski• Jim Soukup Donna Wright• Terry Young Brandon Zuiderma• Dominick Nutter Marty Cooke

Operating Rules/Standards

• Current proposed Standards are in Rules Review process.• Written comments received and public hearing for oral comments

held as part of 911 Board meeting on August 28, 2015. • Initial comments/questions on proposed rules from Rules Review

Commission given to Board’s legal counsel. • Standards Committee met on September 10th to review comments

from the public and Rules Review Commission and to formulate responses to RRC.

• Committee reconvenes on September 18th to complete the process. Their findings will be presented to the 911 Board on September 25th.

Proposed Rule

Comment

Notes – References are to “Title 9_911 Board Rules_RRC comments” document

09 NCAC 06C .0103 Administration (generally)

“where it talks about scope”, saying again that this seems to be an important thing because it’s mentioned three times

.0103 removed per RRC as unnecessary (Oral comment 8/28/15)

09 NCAC 06C .0103(a)(1) Administration

Standards established in Section 2 shall cover the installation, performance, operation standards, and maintenance of PSAPs and the associated emergency communication systems.

.0103 removed per RRC as unnecessary

09 NCAC 06C .0103(b)(1) Administration

To specify operations performance standards, facilities, and communications systems that receives emergency 911 calls from the public.

.0103 removed per RRC as unnecessary

09 NCAC 06C .0107 PSAP HEARINGS

This section says: Requests for hearings shall be made in writing to the Executive Director and Chair of the Board and shall be filed within 30 calendar days after the aggrieved party knows or should have known of the facts giving rise to the request.

I suggest that you eliminate the "should have known" language regarding sanctions and allow us a 60 or 90 day window to appeal.

Reorganized – see .0109 The language is typical and repeats the legal standard of action when a party knew or should have known that the party had cause to do something.

09 NCAC 06C .0107(b) PSAP HEARINGS

Requests for hearings shall be made in writing to the Executive Director and Chair of the Board and shall be filed within 30 calendar days after the aggrieved party knows or should have known of the facts giving rise to the request. A request for hearing is considered filed when physically received by the Executive Director or Chair. Requests filed after the 30 calendar day period shall not be considered. To expedite handling of requests, the envelope should be labeled “911 Funds Request for Hearing.” clearly marked as an appeal and The written request shall include as a minimum the following:

Reorganized – see .0109 (Repeated as an oral comment 8/28/15)

09 NCAC 06C .0107(c) PSAP HEARINGS

Any additional information requested by the Board shall be submitted within the time periods established (should be specific) in order to expedite consideration of the request.

Reorganized – see .0109 Amended for time per RRC suggestion.

(Repeated as an oral comment 8/28/15)

09 NCAC 06C .0107(d) PSAP HEARINGS

A decision on a request shall be made by the Board as expeditiously as possible (should be specific) after receiving all relevant requested information.

Reorganized – see .0109 Amended to 120 days per RRC suggestion.

09 NCAC 06C.0203 TERMINATION ANS SUSPENSION OF 911 FUND DISTRIBUTIONS

Commenter states this rule is the same as .0208(a)(1) Sentence struck based on RRC objection that the provision is su p e rflu o u s as it repeats a statutory requirement. (Oral comment 8/28/15)

09 NCAC 06C .0204 PSAP REPORTING

The 911 Board must work to reduce the impact of reporting on local staff times. Of all reporting requirements in local government, the 911 reporting is the most cumbersome of all.

09 NCAC 06C .0206(b)(4) BACK-UP PSAPs

What exactly is the annual reporting requirement? Does that mean you want to know if we utilized it in the last year?

.0206 is substantially revised per RRC suggestions. The reporting obligation is questioned by RRC

09 NCAC 06C.0207 PSAP OPERATIONS AND MANAGEMENT

All operational standards should be removed from the rules. Performance Measures can effectively be utilized to establish quality of service such as the 90% rule, but dictating FTE’s and roles imposes on local authority and budgets and is an unfunded, and unnecessary, provision.

09 NCAC 06C.0207(a)(1, 2) PSAP OPERATIONS AND MANAGEMENT, Personnel

Qualified technical assistance available is not a clear definition. Will this definition change as the 911 board wishes it to over time? What is the definition of available as this can mean on call within a few hours, contacted by phone, or are they expect to be available to help at all times?

09 NCAC 06C.0207(a)(5) PSAP OPERATIONS AND MANAGEMENT, Personnel

We have a policy detailing controlled access to our PSAP as well as other areas of the department, but this definition does not give us full insight into what will be mandated.

Reorganized to (a)(3) per RRC suggestion.

Questioned by RRC.

PSAP Compliance/Inspection Process

• Once Rules are approved, compliance process will begin.• PSAP Inspections done by Board staff and PSAP Peer Reviewers,

currently 10 volunteers have been identified.• Inspection will consist of a checklist, provided well in advance of the

inspection date. • PSAPs will be given time to address/correct any identified problems.• Goal is to assure PSAPs are operating at or above a minimum

operating standard, not to penalize a PSAP for shortcomings.

Board Staff Contact Information

• Richard Taylor 919-754-6624 Richard.Taylor@nc.gov• Marsha Tapler 919-754-6643 Marsha.Tapler@nc.gov• David Dodd 919-754-6625 David.Dodd@nc.gov• Tina Bone 919-754-6111 Tina.Bone@nc.gov• Dave Corn 919-754-6269 David.Corn@nc.gov• Karen Mason 919-754-6339 Karen.Mason@nc.gov

Thank you for Attending. Any Questions?