NDC UpdateAugust 2018

So what is NDC?

United NDC is agency access to all United products

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United Club access

Economy Plus purchase Pre-paid checked bags

Pre-paid wifi

Loyalty & paid cabin upgrades

Premier Access purchase

United NDC is informed, satisfied customers

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Basic Economy Economy Plus First, Premium Plus Polaris BusinessEconomy

Fare and merchandising upsell offers enable agency customers’ access to United products

Full loyalty integration to deliver customers the recognition and benefits they’ve earned

Rich content to show customers the value of United products offered by agencies

Disclosures to ensure customers understand the fare products they select

United NDC is the solution to legacy retail, operational data problems

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No more missing flight results

NDC ensures that customers receive appropriate flight itinerary offers from United

No more surprise price discrepancies

United’s status as the single source of offer pricing means offer pricing is consistent across

agencies, GDSs

Always in sync

NDC access to United Shares reservation system means agencies always have in-sync PNRs,

United doesn’t have to “take control” of agency PNRs

And United NDC is even more

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Negotiated corporate

bundles

• Custom ancillary bundles

picked by travel managers

• Make business travel time

comfortable and productive

• Added to travel policy by

travel managers

Combined ticket+ancillary

offers

• Combination of a ticket and an

ancillary in one itinerary offer

• Adds value for customers at the

top of the funnel

• Dynamically-priced

fare+ancillary offers

Brand new capabilities not

available today!

• Agency servicing of customers’

direct channel reservations

• Customized ancillary pricing at

agency request

• Immediate access to new United

flight, ancillary products

But really, what is NDC?

NDC is new technology: digital communications between United and

agencies that will replace current legacy messages

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GDS

GDS/Aggregator

Legacy technology (EDIFACT)

NDC technology (XML web services)

Travel

Agency

Travel

Agency

or Direct

An analogy to help explain NDC

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Really good for phone calls! Really good for phone calls!

…and texts, music, taking pictures, video,

email, the internet, apps…

Legacy distribution NDC distribution

Secret to United NDC: NDC connects agency to United’s retail platform

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United

GDS Agency

Retail platform

NDC

GDS Agency

Agency

United.com

United app

Contact Ctrs.

Legacy distribution (EDIFACT connections) will be available for foreseeable future as well

The United retail platform

the source of all United’s

personalized offers

Direct access to the retail platform

means NDC-connected agencies

have access to all United ancillary

and loyalty productions, immediate

access to new products.

United NDC details

United NDC capabilities, roadmap are driven by agency needs

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NDC service Phase I Phase II

Flight shopping, ancillary shopping

Booking, payment, ticketing

Reservation servicing

Post-booking merchandising

Combined flight+ancillary shopping

Notifications on involuntary changes

Non-instant ticketing

ARC/BSP settlement support

Agency

services

Phase I pilots

live now

In production

now

In development,

available 3Q18

Est. 4Q18

Est. 1H19

United’s NDC development and activation timeline

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1Q18 2Q18 3Q18 4Q18

Phase I development complete Early Phase II pilots

Phase I pilots

Phase II development

Phase II continues*

Available to GDSs, agencies, OTAs

United is NDC Level 3 certified (NDC 17.2)

United NDC APIs are available for development now.

*Phase II complete in 1H19