neebula e book root cause analysis-slideshare
TRANSCRIPT
Success Factors for
Root-Cause
Analysis
Free
eBook
www.neebula .com Share this on:
Table of Contents
Why is root cause analysis important? 3
The typical NOC flow 4
Problem detection challenges 6
5 Problem detection methods 7
Selecting the right tools 9
Root cause analysis methods 10
Improving your root-cause analysis 18
Success factors for effective root cause
analysis2
www.neebula .com Share this on:
Why is Root Cause Analysis Important?
3
Root cause analysis typically concentrates on
identifying the factors that result in IT failures in
your data center.
Your ability to efficiently detect and resolve
problems affects not only your data center and IT
systems, but can also:
• Impact organizational business services
• Affect your ability to meet SLAs
• Have direct financial impact
Success factors for effective root cause
analysis
When resolving IT
problems, 80% of the time
is spent on root cause
analysis vs. 20% on
problem fixing
www.neebula .com Share this on:
The Typical NOC Flow
Success factors for effective root cause
analysis4
In the typical workflow:
• Events flow into the NOC from multiple data
sources – network events, application
events, hardware, performance monitors,
etc.
• NOC operators must then handle the flow of
all events to understand the big picture and
prioritize activities.
Typically, many of the problems are
accompanied by additional derived events. For
example, a database failure will also include
many console events related to database
connection failures, application errors, etc. NOC
operators must filter all such derived events, as
well as unrelated events on their way to identify
the cause of the problem.
www.neebula .com Share this on:
Please visitA Simple Path to Effective Root Cause Analysis
to get the entire eBook. You’ll learn:
Success factors for effective root cause
analysis5
• Problem detection methods• Root cause analysis approaches• How to empower your own root
cause analysis!
www.neebula .com Share this on:
Improve Root Cause Analysis with real time dependency mapping
Success factors for effective root cause
analysis6
Learn MoreListen to Free Webinar
Try it NowSee live online product demo