needs+assessment+afr-final

United Nations Educational, Scientific and Cultural Organization Organisation des Nations Unies pour l'éducation, la science et la culture

Information and Communication Technologies (ICTs) as Tools for Improving Local Governance in Africa

A UNESCO project mission report and assessment of the current situation and outlook in selected African municipalities (Zanzibar, Lusaka, and Maputo)

to identify needs for training on e-governance.

By Mike Jensen September 25, 2002

This study was done in the framework of the UNESCO cross-cutting project on e-Governance Capacity Building http://www.unesco.org/webworld/e-governance

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Table of Contents

1. Introduction.................................................................................................. 3

2. Municipalities as ICT users – general comments, assumptions and

context for a strategy .......................................................................................... 3

3. The Municipal Projects ................................................................................ 8

3.1 Maputo ...................................................................................................... 8

3.2 Zanzibar .................................................................................................. 11

3.3 Lusaka..................................................................................................... 13

4. Recommendations .................................................................................... 15

5. Annex : List of potential partners and project contacts ............................. 17


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1. Introduction The municipalities of Zanzibar, Lusaka and Maputo are being assisted in developing the use of e-governance by UNESCO, as part of its on-going efforts to support the use of ICTs in the public sector. E-governance is the use of ICTs to promote more efficient and effective government, facilitate more accessible government services, allowing greater public access to information, and making government more accountable to citizens. This would involve delivering services to the public via the Internet, telephone, public access centers, wireless devices or other communications and information systems. The initial project in this effort was supported by DANIDA to provide some basic ICT infrastructure for the municipalities aimed at assisting in the process of developing an e-governance capacity and provide shared access to ICTs for both local government staff and the public. Some PCs, a LAN, Internet access, a Website and training were provided under the project. Building on these initial activities, a second project is being developed to conduct training in e-governance for the municipalities. In order to inform strategy for this activity, UNESCO commissioned an initial assessment of local needs based on short 1-2 day missions to Zanzibar, Lusaka and Maputo which took place between 11-24th June 2002. There were three broad questions that were to be addressed by the mission: What is the level of advancement of municipalities in the use of ICTs? What are their needs in terms of ICTs tools and training? And what are the opportunities and synergies with important infrastructure funding sources, etc? This definition of needs and opportunities is expected to lead to the third and main activity, which is the development of training modules for municipal staff on the use of ICTs for improving local governance. General ICT training is available virtually anywhere now, so this project is to address those areas that are unique to these types of institutions, i.e. setting up and use of e-governance applications such as: Information on solid waste management, public works, zoning, rates&tax management systems, etc. NGO partners and local training institutes or expert consultants would be responsible for implementing these training modules, with distance learning being a possible option to help assure sustainability and provide wider access. This component of the project is expected to last until August 2003. The findings in this report will be used to develop the modules in collaboration with NGOs (regional/national) who would most likely also implement the training through workshops. The project is being carried out in 2 regions: Africa and Latin America.

2. Municipalities as ICT users – general comments, assumptions and context for a strategy

Local municipalities are a fertile ground for the application ICTs. They are at the front lines of government in their service-oriented interaction with the public and business, often in transaction based systems with many, interlinked components. As such, municipalities have considerable potential to assist in the process of integration of


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ICTs into the daily lives of its citizens. Municipal operations from an information technology perspective can be divided into three areas – 1) internal, 2) intragovernmental, and 3) external (with the public). Many of these operations benefit considerably from the use of ICTs, and indeed many of the large city municipalities in Africa already have substantial ICT systems in place. However in the context of this project there is almost no use of ICTs in the interaction of local government with the public, and also, in the case of these three municipalities, ICT-use ranges from almost zero, in the case of Zanzibar Municipality, to extensive use by the Lusaka Municipality, which due to its large size and staff, has had a computer-based payroll system for some decades. Ironically, because of its early start, Lusaka Municipality invested considerably in expensive mini-computers during the pre-PC/Internet era and has only recently moved over to lower-cost Intel based client-server systems. By the same token, as the costs of ICTs have continued to decrease, their deployment in the smaller and less well-resourced municipalities of Zanzibar and Maputo has now become much more feasible, even for some of the more advanced internal and external functions that have only recently been computerised in the larger more well-resourced municipalities around the world. While not directly related to e-governance, it is useful to examine the existing role of ICTs in municipal operations. Because of their information intensive nature, internal accounting and payroll operations are usually the first to be computerised. At the same time, computers would also normally be used for word processing and budget planning (usually a spreadsheet, although some accounting systems would also have this functionality). Other common internal functions that also often employ the use of ICTs would be:

•Job Costing •Purchase Orders •Work Orders

Because of their importance in ensuring timely income generation and also because they can be built relatively easily onto the accounts payable system, some external municipal operations with the public are also often computerized, although still administered by municipal staff, these would normally be:

•Rates/Tax •Water&Electricity Billing (if applicable) •Business Licenses

Depending on the responsibilities of the particular municipality, other internal functions that could use ICTs to assist in operations would include:

•Staff support (scheduler, contact management, email, web access) •Scanning, documentation & GIS Mapping •Waste management •Council Property Management •Roads and pavement management (incl parking) •Vehicle & Fuel management •Inspections

So far, only Lusaka Municipality has reached some level of computerization in any of these areas, partly because of its large size and long history. By contrast the level of


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ICT-use is far lower in the other two municipalities - Zanzibar has a relatively small and under-resourced municipality while Maputo municipality was only very recently established. Even in Lusaka however, ICTs are not yet employed to improve interaction with the public, by for example, providing business license application forms over the web. Functions which may be amenable to the introduction of e-governance could include:

•Urban planning - land titles, subdivisions and zoning applications •Building permit applications •Council property rent applications and payments •Hawking permit applications •Local elections/voting •Public health information and announcements •Public transport information •Tenders

Underlying many of these applications is the use of TCP/IP and the Internet which serves to provide the common protocol for many of these interrelated ICT functions to communicate, both internally over LANs, and externally to other levels of government, suppliers and the public. Even computer processing facilities may be used over a WAN, for example in some countries, such as South Africa, municipalities have a common payroll and accounting system administered centrally on their behalf and processed locally. So far amongst the three authorities, only Lusaka has begun to adopt the use of ICTs in any of these areas. In Africa, even in the larger municipalities, access to computers by staff is still not widespread and is usually confined to IT, secretarial and accounting personnel. As a result general use of email and the Internet for intergovernmental communications, decision-support, distance education/training and interaction with the public is still virtually unknown. It is in this area that the UNESCO initiatives could have the biggest impact – initially by providing the additional computer facilities and Internet connectivity for both staff and public access, along with access to training for staff and public. Being the most advanced, Lusaka is in the best position to begin some of these activities. While basic IT literacy amongst general staff will still need to be addressed before extensive use of application-specific ICT training can take place, it already has the basic platform in place - a large LAN/server environment, some IT literate staff and a general understanding of the benefits of further use of ICTs within the organisation. In addition it has a variety of information systems already in digital format on which it is feasible to build relevant online applications for the public. The main difficulty is the large scale at which these systems need to be built if they are to address a significant part of the need, and the capacity of the already overloaded IT staff to cope with the additional technical support load and more responsibilities such as maintaining an Intranet and Extranet. In Zanzibar and Maputo, the use of ICTs is far less developed - many of even the most basic functions are carried out manually and the level of IT capacity within the organisations is extremely low. Thus these municipalities will need a longer time-frame and substantial additional support for basic computerisation and to substantially build up the ICT capacity within staff before they can 'go online' to the public. At the time of the mission, the project had not yet progressed to the point where these two


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municipalities were ready and in a position to plan for the the project around applications training, and much of the focus was still in the initial process of planning infrastructure roll-out and basic IT literacy. From these observations it becomes apparent that in order for the UNESCO project to have full impact it will be important to involve other agencies to provide the additional resources required for addressing basic ICT training and infrastructure requirements. The large variation in needs between the different municipalities, added to the language differences makes shared regional training (both face-to-face and via distance education) with participants from each of the municipalities much more difficult. There is also the added the problem that there are very few regional or national agencies working in the area of providing local government training, least of all ICT-oriented local government training. Identified below are the few regional agencies involved in some of these areas (with further details in the Annex). Although not a directly municipal application of ICTs, the facilities established through the DANIDA supported project at the municipalities could be used to provide distance education for more general capacity building in local government public administration, planning and accounting. There are a variety of international institutions providing distance education courses in this area such as the University of Birmingham School for Public Policy. In Africa, the large South African distance-based university – UNISA, and the Polytechnic of Namibia are the only notable providers of formal distance education that were identified, offering degrees in accounting and public administration for local authorities (see Annex). Information in the area of more application-specific training should improve shortly because the European local government capacity building agency, ICLEI, is in the process of a major study to identify needs and opportunities for e-training for local governments in Africa. Called EDITOSIA, the study will hopefully identify new strategies and agencies for delivering distance education to local governments (see Annex). It is being undertaken with a variety of local partners including the South African ICT capacity building NGO, SangoNet, the Open University of Zimbabwe and The Polytechnic of Namibia. A meeting to discuss the results of the first phase of this study took place scheduled in November 2002 in Johannesburg. Another agency supporting capacity building in the public sector is the African Training and Research Centre in Administration for Development (CAFRAD). An agreement established between CAFRAD and the Italian Interuniversity Centre on Research for Development Policy (CIRPS) has lead to a Professional in Training Exchange Programme' within the framework of its participation in the UNPAN Global Network. With particular focus on public administration management in Africa, this programme could perhaps support internships for staff from the UNESCO project municipalities. The need for study trips and internships for staff to learn from more advanced municipalities was raised by both Zanzibar and Lusaka. Unfortunately, of the UNESCO project countries, only Mali is a member of CAFRAD (see Annex). CAFRAD also held a large Regional Workshop on Building e-Governance Capacity in African Countries, in Johannesburg, South Africa, (28-31 October 2002) which was the “Kick-off" activity of its "e-Africa 2002" initiative, a partnership with the United Nations Department of Economic and Social Affairs – UNDESA. A multi-year project, e-Africa 2002 aims to improve the governance and the management of the public service in Africa for better performance, “enhancing the delivery of the public services through the integration of ICTs in the process of decision-making, planning, coordination and management carried out by governments”. One of the items on the


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agenda for the project are training activities to provide skills and competencies to officials and also to change the culture, working methods and conditions. At the same time, technical support is to be provided to improve CAFRAD’s databases on the web site, including research analysis and classification of documentation, with particular regard to local governments. In addition the project will consider development of techniques in areas such as the application of ICT to distance learning, on-line publications, information exchange, etc. Training courses, workshops and conferences in matters relating to governance, public policy and public management will be organized using electronic distance training and conferencing, taking advantage of the EDITOSIA project and other similar initiatives. Other regional or international agencies focusing on local governments that could have a role to play in supporting the project include: the SADC Regional Information Centre on Local Government (RICLG), the Africa Union of Local Authorities (AULA), the Commonwealth Local Government Forum (CLGF) and the association of French speaking Mayors, Maires Francophone (see Annex). In the regional training arena, two organisations have been identified that may be able to provide some of the more generic ICT training, or could be used as a means to deliver courses developed for the project.

•The African Virtual University (AVU) teaches a variety of ICT courses and operates campuses in Maputo and Dar es Salaam which could be used to deliver distance training using their multimedia and video-conferencing facilities. Courses created specially for municipalities this way could also be put on videotape and distributed to other municipalities that are not near an AVU centre.

•NGO SangoNet develops ICT courses and operates a regional ICT training centre in Johannesburg which has been used by a variety of agencies such as the European Union and the WHO to provide capacity building for project participants.

More recently, the South African Community Education Computer Society (CECS) is being supported by the Open Society Foundation of Southern Africa (OSISA) in the development and implementation of a “Regional Information Technology Capacity Building Support Programme” in SADC countries, which will be funded by OSISA. CECS is currently gathering information and contact details on information technology projects and organizations in the different OSISA countries with a view of meeting the different projects and organizations in due course to setup a regional IT programme. The possible role of the German international human capacity building foundation Carl Duisberg Gesellschaft (CDG) should also be noted. CDG has for some years provided telecom and IT training to the staff of public institutions in Africa. On behalf of the German government (Ministry for Economic Co-operation and Development) CDG has launched a new training project for African capacity building institutions in the SADC region called IT@AB. The aim of the program is to provide participating institutions with state of the art know-how on business-IT and to generate a network of IT-institutions in the SADC region that can carry out local training. The program will include practice oriented workshops and seminars for senior and junior executives from the participating institutions in different SADC countries, a one year intensive training for "Business-IT-Consultants", as well as web based Training. The program is scheduled to run from September 2001 to December 2004. It can also be observed that substantial further resources will made available to assist


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African public sector institutions more effectively use ICTs through NEPAD and the various G8 country initiatives to 'Bridge the Digital Divide' that have been formulated over the last few months. In particular:

•NEPAD has as one of its programme goals as 'Facilitating the Utilization of the ICT Infrastructure including e-government’

•One of the Canadian government's contributions to the 'Dot.Force' initiative is the establishment an $8m Connectivity Africa programme administered jointly by IDRC and UNECA. The programme is to be launched at the IDRC Acacia conference in April 2003 in South Africa.

•The Italian Government is formulating a large programme in conjunction with the UN to assist Mozambique, Nigeria and Tunisia in developing e-government

Finally, it may be worth noting that in view of the groundswell toward the use of Open Source /Free software (OSS) generally, there are likely to be important advantages in promoting its adoption in terms of scalability (cost of software licenses), along with the ability localise and modify applications, or even to share the costs of their development across many local authorities. The identification of relevant OSS applications for municipalities (including basic office applications) would assist in this process.

3. The Municipal Projects

3.1 Maputo Emerging from a severely damaged war-torn economy, Mozambique is still in the process of reconstituting many of its public institutions. Local authorities legislation was only passed in 1997 and Maputo Municipality (Conselho Municipal de Maputo) is still establishing itself as an organisation. Furthermore, problems have been compounded by the inheritance of a poorly functioning or non-existent infrastructure for which new systems must be put in place with limited resources. In addition, the rates base is extremely low due to government ownership of much of the residential areas which are charged at very low rents. As a result, capacity to focus on ICT areas is relatively low, and is largely concerned with addressing basic IT and telecom infrastructure problems. Computers are scarce (heads of departments do not even have their own PCs and all documents are manually filed). In addition, not only are the important offices (Directorates) of the municipality spread across the town, making communications and inter-networking PCs much more costly, but operations also include many smaller institutional structures – the District Offices – where most of the interaction with the public takes place, including at two distant locations – the Island of Inhaca and the Catembe district on the remote side of the bay of Maputo. Interaction with these district offices is highly constrained because communications between the Directorates and the Districts is paper based and responses often take a month to return. The lack of any ICT infrastructure at these offices is thus a major impediment to more effective ICT utilization across the Municipality and with the public. Ideally this would need to be addressed as an additional project in parallel with ICT training efforts.


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The DANIDA supported project initially began with a meeting of Councillors and Municipal Directors to inform them of the project, followed by a survey of ICT-infrastructure in the Municipality, managed by Felismina Anti who subsequently changed jobs, handing the project over to engineer Jose Chembeze. The survey found the following:

•The Direccao de Construccao e Urbanizacao has 11 computers with a LAN (although only 6 PCs are said to be operational), donated by Swedish SIDA as part of a project to assist the municpality develop a mapping facility.

•The Direccao de Economia e Finances has 10 standalone PCs, about 1 per section.

•The Direccao de Enderecamento (Addressage) has 7 computers and a dialup Internet connection via assistance from French Co-operation.

•The Direccao de Estradas e Pontes has 3 computers and a dialup Internet connection.

•The Major's Office has 5 computers and 2 dialup Internet connections. The survey also noted that there are no overall ICT policies within the Municipality and that only Economia e Finances and Enderecamento make “full use of their ICT capacity”, pointing out that “most of the computer operators have a very low level of knowledge regarding ICTs. Among them only a few had formal courses on computers and even these usually only operate MS Word and Excel.” Initially the University Eduardo Mondlane's Centre Informatica (CIUEM) was identified as the provider of ICT expertise for the DANIDA supported project and was to assist the Municipality with the implementation. However it was subsequently decided that the project should not go ahead without first having in place a broader, more in-depth ICT strategy for the Municipality. Therefore it was decided to use some of the project budget ($10,550) to engage a local consulting company - Access LDA – to carry out this more detailed study. When this study is complete (it was to start in July last year) the Municipality believes it will be in a much better position to define the strategy for the UNESCO project. In light of the lack of capacity and limited infrastructure it will be important to try to involve some of the other development agencies in supporting the increased deployment of basic ICT infrastructure and training within the Municipality. Improving the use of the GIS mapping system is likely to be one of the priority areas as this system is already partly in place. There are similar needs in accounting and finance. In terms of e-governance applications it is unclear which ICT applications will be selected as priority areas, but it is probable that this will include a document management and database system which can be used to develop various other applications such as the solid waste removal operation which involves large numbers of SMME waste gatherers who tender for areas. Because of the strong commitment by government to civic participation in local government, a public web site and a public access facility is also likely to be a priority, especially once useful applications can be built around the Municipality's Intranet. CIUEM is the only non-commercial ICT training provider in Maputo, and it is also host to the African Virtual University, so it is likely that this organisation will be the best option for providing local basic ICT training, and possibly as a host for training workshops involving international experts in the area of ICTs for local authorities.


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With the recent announcement by the Italian Government of a multi-million dollar e-government support programme in planning for Mozambique in partnership with the UN, there is likely to be additional support forthcoming in this area, which should be amongst the first avenues to be explored in obtaining additional resources for the UNESCO project. The programme is part of Mozambique’s National ICT strategy (published in July 2002) which has a variety of activities which are likely to have a role in the UNESCO project:

• The E-Government project, in which the Italian programme will be situated, plans to: a) Adopt a plan for introducing ICTs into State services; b) Define a general plan for basic training in ICTs for public sector managers at all levels, and for members of assemblies, municipal authorities and community leaders; c) Set up a network to connect the organs and central departments of the State both internally and with its directorates or delegations in the provinces; d) Make it mandatory for organs and central departments of the State to have a presence on the Internet; e) Make available to citizens, through the Internet, the most sought-for information, including application forms and similar documents needed to be filled-in by the public; f) Encourage contact between leaders and citizens through electronic mail and the Internet, g) Introduce electronic voting and other forms of dealing automatically with electoral processes; and h) Create electronic decision-support systems.

• The Government Electronic Network (GovNet) project will establish a high capacity electronic communication infrastructure for state institutions for communication within the public sector or with the productive sector or with citizens.

• The One-Stop-Shop project is to promote the use of ICTs in the provision of services in high public demand by citizens and the business sector. This will permit that, through a single contact point, people or institutions obtain responses that, up to now, have required travel to many posts and much waiting time. Some of these services will be provided virtually over the Internet on the One-Stop-Shop site or on the sites for different public institutions. Examples of services to be provided by the One-Stop-Shop include the payment of bills for water, electricity, telephone; requests for certificates, identity cards, drivers’ licenses, passports, visas; the filling out of forms to pay taxes and other fiscal fees; the identification of business and investment opportunities, etc.

• The Computerised Land Register project will be executed by the National Directorate of Geography and Register (DINAGECA), part of the Ministry of Agriculture and Rural Development responsible for the administration and management of lands, the mapping of national territory, production of geo-reference information, and the management of the right to its exploitation. DINAGECA plans to produce a computerized land registration, creating an integrated system for the administration and management of land, accessible through the Internet, encompassing all the geographic information that feeds the process for authorization of requests related to the right to use and benefit from land. Through this system, it will be possible to provide information about the economic and legal situation of land, the types of permitted occupation, use and exploitation (for agriculture, residence, urbanisation, reserve, etc.).

• The Distance Education project will define models for alternative ways to offer distance education courses since at the moment no Mozambican higher


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education institutions do this. The models will take into account the need to rationalize the use of resources, the complementarity between higher education institutions and other levels of education.

Given their past involvement in Mozambique, the other agencies that may wish to play a role in the UNESCO project include: DANIDA, the World Bank, UK/DfID, IDRC, Swedish SIDA, the Government of the Netherlands, the French Government and USAID. 3.2 Zanzibar The Zanzibar Municipal Council is much smaller than the other UNESCO project municipalities, and is also the one with the most limited resources. Until the installation of the DANIDA funded project equipment in July, there were only a two computers in the entire institution used for secretarial purposes. Even the accounts are all done manually. In some respects these are advantages for the UNESCO training project as it has attracted strong interest by the executive and has the potential to have more significant impact than in the larger municipalities in the capital cities. On the other hand being outside the capital city means that there is even less access to ICTs skills, especially as the technical partners for the project – COSTECH – are in Dar es Salaam and not Zanzibar, so communications with them is more difficult. As a result of various logistical delays the Municipality was still awaiting the installation of the DANIDA project equipment at the time of the mission. However the PCs were finally shipped and the LAN installed by COSTECH in July. Because of lack of funds it was not possible to set up the Internet connection, however the project contract has been revised and the remaining project activities for the first phase were expected to be complete by the end of the year. This will include training of staff in basic computer literacy and selected applications (MS Access and MS Word), network administration, web design and maintenance. MapInfo V.3.5 was purchased for the project and has been installed. If the budget allows, COSTECH will include training in MapInfo Software for staff in the Municipal town planning dept. The other activities that are covered by the new contract include setting up an Internet link; setting up a public information center equipped with Internet access to interface between the Council and the public (a site has already been selected); design, create and launch a website; and to compile municipal content for web publishing. With regard to the latter, the Municipal executive expressed the view that web site development may be better achieved if a local organisation in Zanzibar could be contracted for the job with which the staff can liaise more frequently. Clearly basic training in ICTs is still a major need, with the only likely application specific area on the near horizon being the GIS Mapinfo system, which may or may not be covered under the DANIDA supported project. The system will also likely need considerable work to integrate into the zoning and planning operations. This area of town planning is an important priority for Zanzibar in terms of managing its architectural resources, especially as it was recently appointed a member of the UNESCO sponsored Organization of World Heritage Cities (OWHC). Although not directly related to e-governance, this development could be an important avenue for encouraging the involvement of other development agencies which may be


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keen to help ensure Zanzibar's cultural preservation. Similarly, aside from the obvious need to implement a computer-based accounting and payroll system, the other priority areas for ICT applications identified by the Municipality were:

•A vehicle and fuel management system •A roads and properties maintenance database •A database system for trade licenses (monitoring expiry of licenses is manual and

therefore slow, reducing timely revenue generation) •A waste management system •A document management and scanning facility

Apart from software, server and training for the above, an A0 format scanner and plotter for documents and images would also be required. To ensure sustainability, the ongoing recurrent costs of the Internet link (about $400/month) and hardware maintenance will need to be addressed by ensuring that the Municipality is able to incorporate them into the annual budget. Follow-up training for the network administrator is also likely to be necessary to cover some of the more advanced areas such as network security and bandwidth optimization and controlling user-abuse. Aside from COSTECH, the other potential ICT training institutions in the country are the Open University of Tanzania, and University of Dar-es-Salaam, which are both participants in the InfoDev/World Bank African Virtual University (AVU) project. In terms of synergies with other programmes and potential partners and supporters for the project, the International Institute for Communication and Development (IICD) facilitated a National ICT Roundtable in Tanzania to focus on the identification and implementation of an ICT policy and pilot projects. The workshop developed five project proposals which may have some bearing on the UNESCO project:

1.Community Telecentres: will offer a range of tailor-made information services on the subjects of local government, environmental issues, education, health care and agriculture.

2.ICT Awareness Project: aims at enhancing awareness in the Tanzanian society about current and future implementation of ICT in all sectors of society. The primary focus will be education.

3.Indexing Geographical Based Information: the project aims to develop an index of presently available geographic information systems in Tanzania.

4.Improvement of Communication Between Districts: the project will strive to improve the information flow within the government system for the purpose of enabling an authority in each district to access information from other districts.

5.Computerisation of District Profiles: the project will establish an information point for a number of districts in Tanzania with the main objective of providing up-to-date statistical information on relevant economic and social aspects of each district, for policy makers, investors, farmers, and others.

Perhaps of more significance, the European Union’s Tanzania National Indicative Programme Country Strategy Paper (CSP) for the period 2001-2007 (signed March 2002) includes an amount of 29M Euro that has been reserved for promoting good governance in Tanzania. The CSP states that aside from “promoting good governance in all areas of co-operation at both macro and sector-specific levels, a particular effort is proposed to advance good governance at local levels to improve delivery of public


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services and ensure participation of all stakeholders in the development process.” The three areas identified are a capacity-building programme at local government levels, a contribution to the ongoing Local Government Reform Programme, and support for the implementation of the National Anti-Corruption Strategy. In exchange the Government is expected to increase the transfer of funds to local governments, implement the National Anti-Corruption Strategy, approve the Public Service act and operationalise the Performance Improvement Fund. Non-state actors will be involved in these activities, both as implementing partners and as beneficiaries of support for capacity-building purposes, in the order of a maximum of 2% of the funds (about 600K Euro). Other development agencies especially active in Tanzania include DANIDA, USAID, Swedish SIDA, GTZ and DfiD. 3.3 Lusaka As indicated above, the Lusaka Municipality is the largest and most advanced in its use of ICTs of the UNESCO project municipalities. With about 2500 staff it is not surprising that a batch oriented computer-based payroll and accounts system has been in place since the 1980s, operated by the IT Unit which is part of the Finance department. With a recent conversion to PayMasterGeneral, an Oracle client-server based system, computerization along with the LAN is now being extended to other operations including rates, trade licensing, parking meters and audit, with the aim of eliminating the paperwork in these departments by having the staff enter the data directly. Training in the accounting system is taking place, provided by the local supplier. UNDP has supported the City Planning department’s GIS facility (Arcview) with a server and a training workshop under the Sustainable Cities Programme which is now being populated with data from a SIDA supported municipal land survey. Most of the heads of departments already have dialup connections to the Internet. The DANIDA supported project began with the establishment of a committee comprising representatives from all departments to decide on the allocation of resources. Four of the PCs provided by the project were installed in the Finance IT Unit ( one was supposed to go to the Town Clerk but he already had a PC, three have been installed in the project office for general staff access) and two have been installed in City Planning. Other departments with PCs include: Legal (2 – one in library and one in registry), public health and social services (1), engineering (1), valuation and real estate management (1). As part of the project a training course in network administration for four IT staff was provided by the University of Zambia. A further more advanced course is still in planning. A survey of ISPs was carried out and CopperNet was chosen as the Internet access supplier, costing about $350 for 5 months. CopperNet will also carry out the planned web training (one introductory course, one advanced), web site development and web hosting. The costs for site development and hosting for 3 years were estimated at $3500 and $1200 respectively. The printer, scanner and Internet connection were still awaiting funds transfer from UNESCO Nairobi office at the time of the mission. The public information centre was also supposed to be established at the same time, however, it was proposed to delay this until the web site training had taken place and the web site had been established. A site for the public information centre is also still to be identified. The overall ICT priority needs and actions that have been identified were:


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•Carry out the planned upgrading of the IT unit, which involves moving it out from the Finance department and placing it as a separate department with its own resources under the Town Clerk. This has not happened yet as it would most probably require an increase in staff budget to cover the costs of a director, user-support desk and separate programming staff and equipment budget. This is a necessary precursor to effectively achieving greater incorporation of ICTs into municipal operations because the already overloaded IT staff are unable to support the other staff and carry out their own responsibilities while struggling with lack of basic resources such as functional printers, a UPS and sufficient hard disk space.

•Increase the resources available for basic ICT training (it was felt that the $2000 allocated in the DANIDA project budget was insufficient). The aim would be to ensure that the IT staff, the committee members and other selected staff were able in turn to train the rest of the staff and to support and troubleshoot for them. An awareness raising seminar for heads of department to become more familiar with the potential applications of ICTs was also suggested. A survey of private ICT training facilities in Lusaka would also help with identifying sources of additional training.

•Provide training in project management and decision support systems to executive staff. This should be preceded by a survey of applications in use at other more advanced local authorities such as those in South Africa.

•Provide advanced Oracle training to the IT staff to fully develop the Rates and Trade Licensing systems and to begin the development of the Personal Levy, Commercial Properties, Vehicle Management, and Billboard and Market Stall Rental systems. This would also require extending the LAN to Peri-Urban Planning unit.

•Integrate the different information systems so that records are not duplicated and billable income can be consolidated from the various revenue systems.

•Integrate the GIS system with Land Management and the other operations with a geographic component.

•Develop a strategy for an Environmental Management Information System (EMIS).

•Obtain laptops for the heads of department.

Aside from the University of Zambia there were no other NGO training agencies identified in Lusaka. In relation to synergies with other projects and potential partners, the Zambian National Indicative Programme Country Strategy Paper of the European Union for the period 2001-2007 has an element on Institutional Development and Capacity Building which includes strengthening the financial and economic management capacities of the Zambian public service and increasing the access of private and public actors to distance learning courses. Approximately $40M euros has been reserved for these activities (along with building capacities for private-public dialogue as a basis for improving the policy and institutional environment for private sector development and building capacities of non-state actors). Other development agencies active in Zambia include: DANIDA, USAID, Government of Netherlands, Swiss Co-operation and SIDA (Sweden).


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4. Recommendations In summary, the recommendations for supporting training in e-governance applications arising out of the needs identified above are: 1. In defining priority ICT based training needs and modules, the extremely limited ICT literacy and access to ICTs amongst the municipal staff (except for the accounting and finance staff in Lusaka) needs to be taken into account. Thus further basic ICT access and literacy support will also likely be required before more advanced training will have any significant impact. Due to the limited resources available, it will also be important to involve other agencies to provide the additional resources required for addressing these basic ICT training and infrastructure requirements. 2. The African municipalities are generally under-resourced technically due to the low pay scales and IT staff where present are over-stretched already. As these people are likely to be at the forefront of any e-governance initiatives, training modules aimed at the executive could be provided which focus on the institutional development required for the incorporation of ICTs across broader aspects of municipal work in the area of e-governance. This would include addressing the need for existing IT staff to have greater autonomy and broader job descriptions, in order to become less of an extension of accounting and financial services. Thus, some form of lobbying for greater resources for ICTs will be needed, in particular for increased budgetary allocation for IT staff, both at the Municipal level and at central government level, where most ICT-led projects such as e-governance are driven. For example with the Comissão para a Política de Informática in Mozambique which already has an extensive e-government programme. As most of these such initiatives take a 'top-down' approach, focussing on national programmes and institutions, it would be strategic to situate the UNESCO project as pilots for further expansion to other municipalities nationally. 3. To maximise the impact of the project, it will be beneficial to explore strategies to link the prior DANIDA funded project to the current project, and to ensure that the outstanding DANIDA project objectives outlined above are carried out. 4. Due to the limited familiarity of the municipal executive with ICTs and e-governance, initial training modules could focus on awareness raising of the possible applications for e-governance and their benefits. 5. In general, the most apparent application-specific e-governance training that would likely be of most immediate benefit would be to focus on the human resource development needed to ensure that there is capacity amongst the staff to load and update the web site with basic municipal information and to be able to convert 'hard copy' municipal application forms and documents forms to web-based formats. This should include training to impart understanding of the importance of adopting commonly agreed standards for document storage and display, and to automate as far as possible the process of making these available on the municipal web site. 6. As the public access facility being provided by the DANIDA project is likely to be initially the most important point of access for the majority of the public it will be important to provide training in how to effectively manage and maintain the facility. This would be both technically, and operationally, such as through limiting the access to the municipal web site and related resources and limiting the amount of time a person can use the equipment (to maximise the potential number of users) .


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7. In terms of the specific needs for each municipality: 7.1 Zanzibar. Aside from the provision of basic municipal information via the website and the management of the public access faciity, of the applications and needs identified above, it appears that only the trade licensing system would have an e-governance component as it could be extended via the web, allowing traders to apply and pay for their licenses online. It may also beneficial to explore linkages with European Union's Tanzani National Indicative Programme, in particular the elements which propose efforts “to advance good governance at local levels to improve delivery of public services and ensure participation of all stakeholders in the development process[...] and provide support for the implementation of the National Anti-corruption strategy". 7.2 Maputo. Due to the early stage of ICT and general institutional development of the municipality, it would be important to support the e-government component of the National ICT Strategy by situating support for Maputo municipality as a pilot, and in particular to support the following elements of the national e-government strategy: 'e) Make available to citizens, through the Internet, the most sought-for information, including application forms and similar documents needed to be filled-in by the public; f) Encourage contact between leaders and citizens through electronic mail and the Internet, g) Introduce electronic voting and other forms of dealing automatically with electoral processes.” 7.3 Lusaka. As with the other municipalities, support for converting existing municipal information and application forms to the web along with training in management of the public access facility will likely be required. In addition, training in linking the web-based applications to the financial management system that is being extended to rates, trade licensing and rentals (billboard, market stalls and commercial property) would provide for the development of some more sophisticated e-governance applications allowing the public real-time access to their accounts and applications status.


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5. Annex: List of potential partners and project contacts

a) CAFRAD The African Training and Research Centre in Administration for Development (CAFRAD) is a Pan-African intergovernmental organization concerned with the revitalization of public administration and management in Africa. It was established in 1964 by African governments, and located in Tangier (Morocco), making it the first Pan-African training and research centre on the continent. Membership is open to all African countries. Thirty seven countries are members of CAFRAD1, however of the UNESCO project countries, only Mali is a member. The major objectives of CAFRAD are:

•Developing and mobilizing African expertise to provide consultancy services to African administrations involved in processes of reorganization or modernization.

•Fostering inter-African administrative co-operation through an exchange of experts, experiences and administrative and/or legal documentation.

•Co-ordinating and advising in the area of training for national or regional training institutes.

•Developing active partnerships with national, regional or international institutes and organizations involved in public administration.

A major activity of CAFRAD is to serve as a clearinghouse for exchanging and disseminating knowledge and information in African public administration and management. Aiming to enhance capacity building, it operates in three official languages : Arabic, English and French, with a focus on:

•e-Governance

•Administration and Social Policy Reform

•Decentralization

•Environmental Management

•Good Governance

•Human Resources Management

•Industrialization and Globalization

•Information Technology

•New Public Management

•Policy Analysis

•Public-Private Partnership

•Trade Liberalization and Privatization

•Women in development & The family

1BURKINA FASO, BURUNDI, CAMEROUN, CAP VERT, COTE D?IVOIRE, DJIBOUTI, GABON, The

GAMBIA, GHANA , GUINEA (Conakry), GUINEA BISSAU, GUINEE EQUATORIALE, LIBERIA, LIBYA, MADAGASCAR, MALI, MOROCCO, MAURITANIA, NAMIBIA, NIGER, NIGERIA, CENTRAL AFRICAN REPUBLIC, DEMOCRATIC REPUBLIC OF CONGO, SAO TOME & PRINCIPE, SENEGAL, SIERRA LEONE, SOMALIA, SUDAN, SOUTH AFRICA, SWAZILAND, TCHAD, TOGO, TUNISIA, UGANDA


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The First Regional Workshop on Building e-Governance Capacity in African Countries is organized, under the banner of the New Partnership for Africa's Development (NEPAD), by the Ministry for Public Service and Administration of South Africa and CAFRAD, in partnership with the United Nations Department of Economic and Social Affairs (UN/DESA) - Division for Public Economic and Public Administration (DPEPA). It will be hosted by the Government of South Africa and will take place in Johannesburg (South Africa), from the 28th to the 31st October 2002.

The overall objective of the workshop is to raise the awareness of officials and enhance their capacity and competence in the improvement of governance and public service management through efficient use of ICT to support current efforts in institutional, economic and administrative reform programmes. It is expected that, at the end of the workshop, participants will be further sensitized to, and equipped with, new knowledge and competence in the use of ICT in governance and public sector management. The aim is that, in their respective countries, participants will, in turn, sensitize their colleagues on the opportunities, challenges and requirements of e-Governance for socio-economic development.

The workshop will produce a Plan of Action, stating concrete activities to be undertaken in the framework of the e-Africa 2002 project proposal on Building e-Governance capacity in African countries. In particular, the workshop will consider proposals from countries to be involved in the Pilot Phase of the Project and institution to be identified as National Focal Point, and will be followed up by the establishment of a high-level Steering Committee composed of an e-Africa Strategic Group and a Task Force for the e-Africa implementation. The workshop will also serve as an input to the 2003 Pan African Meeting of Minister's of Public Service, which will be held in March in Cape Town, South Africa. Further to this the outcomes will be situated within the Macroplan of NEPAD, in relation to Strengthening Institutions and Governance and Expanding knowledge: Improving and Promoting Education and Digital Opportunities.

CAFRAD, P.O. Box 310, Tangier 90001 - Morocco, Tel. : (212) (61) 30 72 69 Fax : (212) (39) 32 57 85. [email protected] b) ICLEI ICLEI is the international environmental agency for local governments in support of improvements in global environmental and sustainable development conditions through cumulative local actions. ICLEI functions as an international association of local governments currently comprising about 400 cities, towns, counties, and their associations, with about 35 members in Africa (none in the UNESCO project countries except for Mwanza and Moshi in Tanzania). The agency operates a European Training Centre and is planning to establish an African Training Centre. ICLEI is currently carrying out The Electronic Distance Training on Sustainability in African Local Governments (EDITOSIA) project – which is financed by DG Research of the European Commission starting at the end of 2001 with the following objectives:

•To create and manage a network of European and African partners who will jointly explore and support the use of opportunities provided by the information society and ICT for local sustainable development for senior officials in African local governments.

•To assess the current and trend situation in Africa concerning a) the needs for Training on Local Sustainable Development (TLSD) of decision makers and senior officials in African local governments and b) the use and potentials of electronic technologies for vocational training in Africa with focus on local governments.

•To document, evaluate and compare past and current (electronic) distance training projects for vocational training in Africa and for local government training in Europe.

•To determine adequate training methods and technologies for meeting different TLSD needs.

•To identify opportunities through the Information Society: define policy options for supporting adequate innovative electronic distance approaches to TLSD in African


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local governments. •To disseminate and transfer the project findings in a targeted manner by addressing

national, regional and local governments, municipal associations, inter-governmental bodies, the education sector, business, donors and other relevant actors.

To carry out these goals ICLEI manages a network of European and African partners who are jointly exploring and supporting the use of opportunities provided by the information society and ICT for local sustainable development for senior officials in African local governments. The project aims to:

•Assess the current and trend situation in Africa concerning a) the needs for Training on Local Sustainable Development (TLSD) of decision makers and senior official s in African? local governments; b) the use and potentials of electronic technologies for vocational training in Africa with focus on local governments.

•Document, evaluate and compare past and current (electronic) distance training projects for vocational training in Africa and for local government training in Europe.

•Determine adequate training methods and technologies for meeting different TLSD needs.

•Define policy options for supporting adequate innovative electronic distance approaches to TLSD in African local governments.

•Disseminate and transfer the project findings by addressing national, regional and local governments, municipal associations,

•inter-governmental bodies, the education sector, business, donors and other relevant actors.

` ICLEI Europe will draw on the project findings when designing distance training programmes for local governments at its International Training Centre (ITC). Through its mentor role vis-à-vis the regions, e-approaches to distance training will be defined and e-training templates provided to its regional training facilities in Africa, Asia-Pacific and Latin America. The ICLEI Africa Office will implement appropriate project recommendations within its programmes, e.g. African Local Agenda 21 Campaign, African Sustainable Cities Network, Environmental Management. With an African Training Centre (ATC) in preparation, ICLEI Africa will take project findings into account when designing appropriate distance training schemes for African local governments. The Training Institute Polytechnic (Namibia), the Zimbabwe Open University and CAFRAD aim to draw on project conclusions for the further development of their training programmes. The Open University (UK), the International Institute for Communication and Development (Netherlands) and the European Distance Education Network (Hungary) plan to promote e-based distance training approaches among distance training providers. Moreover, they will take the findings into account with their design, development and advisory work in the field of distance training. SANGONeT (South Africa), within its non-profit business, is working to develop web services supporting the provision of electronic distance training.

Nine countries were selected with a 10th country as an option. The initial 5 countries are Namibia, Mozambique, South Africa, Senegal and Uganda, with the second priority countries being Burkina Faso, Zimbabwe, Zambia and Ghana. An assessment of the ICT infrastructure in the countries and examine potential applications for distance education has been carried out and will be presented at the forthcoming EDITOSIA meeting in Johannesburg in November. Barbara Anton [email protected] EDITOSIA Project Co-ordinator ICLEI International Training Centre (ITC) Eschholzstrasse 86 D-79115 Freiburg/Germany Phone: +49-761/3 68 92-20 E-Mail: [email protected] Fax: +49-761/3 68 92-29 WWW: http://www.iclei.org


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c) UNISA The BCOM Degree with specialisation in Local Government Accounting, Department of Accounting. Unisa offers specialised courses aimed at the academic requirements for professional municipal accountants. The degree is aimed primarily at students who wish to become registered municipal accountants (in terms of the South African Act 21 of 1988). The content of the degree complies with the Institute of Municipal Finance Officers' (IMFO) minimum requirements for Associate Membership. Tuition occurs by means of part-time distance education over a period of a minimum of three years, and a maximum of ten years, enabling students to continue meeting their ordinary job obligations and earning income, while expanding their knowledge and obtaining a formal qualification which has worldwide recognition. http://www.unisa.ac.za/dept/acc/old/local.html

http://www.unisa.ac.za/study/info/underg/subjects/subjects/accloc_gov.html

The Higher certificate course in Local Government Administration and Management. This one-year course is aimed at both councillors and local government officials. The course introduces local government personnel to the roles and functions of local government. It deals with some of the important processes of local government administration and management. This course is also aimed at others who are involved in other civic or community-based organisations. The Course is presented by the Institute for Adult Basic Education and Training at UNISA, in association with the National Institute for Public Administration Management (NIPAM).

http://www.unisa.ac.za/dept/abet/localgovcert.html

d) Polytechnic of Namibia Public Management and Economics courses are offered by the Polytechnic (full-time, part-time and by distance education) towards a National Diploma in Public Management from the Department of Public Administration.

http://www.polytechnic.edu.na/Business/NatDiplPublicAdmin.html

The Polytechnic of Namibia also has an ICT course for which it has more than 100 entrants annually for the three-year programme. The courses available are provided by international experts from France, Germany and Japan.

e) School of Public Policy, International Development Department, University of Birmingham

•Provides Study programmes and tailored training. Schedule for 2001-2002: Public Service MBA (International Stream)

•Master & Diploma in Governance and Development Management

•Master & Diploma in Urban Governance for Development

•Master & Diploma in Rural Development

•Master & Diploma in Public Economic Management and Finance

•Master & Diploma in International Health Management and Development

•Master & Diploma in Poverty Reduction and Development Management

Postgraduate Office, International Develoment Department, School of Public Policy, The University of Birmingham, [email protected], http://www.bham.ac.uk/IDD f) Regional Information Centre on Local Government (RICLG) Supported by the European Union and the UK's Department for International Development, the Zimbabwe-based RICLG focuses on the SADC countries to promote the interaction and


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exchange of experiences and Information between local authorities in the region. Many of the major areas being considered listed below could include an ICT component:

•Intergovernmental co-operation - looking especially at the development of central and local government relationships.

•Intergovernmental structures which promote partnerships between the different spheres of government

•Examination of local government finance, revenue generation and sharing with central government, transfer mechanisms and the facilitation of long term planning and effective political management of the financial process.

•Development of effective management and provision of local authority services including local government responsibilities.

•Examination of the roles and relationships of the elected members and staff of Local Authorities, with reference to accountability, involvement and the participation of the local community in the decision making process.

•Assessment of procedures and arrangements for local elections in the context of political and administrative transition, including financing, boundary changes and, establishment of the electoral role and civic education.

•Accessing the national indicative programmes under Lome V for decentralized cooperation activities.

•Enhance equitable participation of men and women in the promotion of good governance at local level.

g) Maires francophone http://www.aimf.asso.fr h) Municipal Development Programme (MDP)

Mr Matovu, Regional Director

7th Floor Hurudza House

14-15 Nelson Mandela Avenue

Harare, Zimbbwe

i) Africa Union of Local Authorities (AULA)

Mr Katiza, Secretary General

2nd Floor, Local Government House

86 Selous Avenue, Harare, Zimbabwe

Email: [email protected]

j) Commonwealth Local Government Forum (CLGF)

Mr C Wright, Director.


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591/2 South Wark Street

London SE1 OAL

k) Community Education Computer Society (CECS)

Arnold Pietersen

Johannesburg

+27 11 834-3329

Fax: +27 11 834-9054

Mobile: +27 83 513-5743

[email protected]

l) Carl Duisberg Gesellschaft (CDG)

IT@AB Programme co-ordinator Siegfried Karwatzki

Weyerstrasse 79 – 83 D-50676 Koeln Germany Tel: ++49-(0)221-2098-253 Fax: ++49-(0)221-2098-113 [email protected]

m) European Union National Indicative Programmes – http://europa.eu.int/comm/development/strat_papers/index_fr.htm Project Contacts & Interviewees Tanzania Zanzibar Municipal Council Mzee Khamis Juma – Mayor Tel: (255) 024-223103, mobile: 4-0747 413043 Fax: (255) 024-2233443 [email protected] Tanzania Commission for Science & Technology Theophilus Mlaki (key project contact) Director of Information and Documentation Ali Hassan Road, P. O. Box 4302, Dar es Salaam, Tel: +255(0) 22 2700749, Cell: +255(0) 744 323 597 [email protected] Urban Authorities Support Unit – Tanzania Alphonse T. Kyariga P.O.BOX 9182 Dar- Es- Salaam, Tanzania Tel: (255)-22-2110513/14


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Fax: (255)-22-2114014 Email: [email protected], [email protected] Ministry of Regional Administration, P O Box 1923, Dodoma, Tanzania Minister for Regional Administration And Local Government, Honourable Kingunge Ngombale-Mwiru, Dodoma, Tanzania Tel: 255 26 2321607/2321599, Facsimile: 255 26 2322116/42246 Mrs Salome Sijanono, Permanent Secretary Telephone: 255 26 3221607/2321599 Facsimile: 255 26 2322116/42246 Association of Local Authorities in Tanzania (ALAT) P O Box 1138, Iringa, Tanzania Telephone: 255 61 702568, Facsimile: 255 61 702396 Open University Of Tanzania (OUT). P.O.Box 23409, Dar es Salaam, Dar es Salaam, Tanzania. Tel. (255) (022) 266 8992, 2668445, and 2668960. Fax: (255) (022) 2668759. E-mail: [email protected] The University of Dar es Salaam (UDSM). Observation Hill, Ubungo area, 12 kilometres from DSM City centre. Contact: UDSM, P.O. Box 35091, Dar es Salaam, TANZANIA. Tel: 255-22-2110500/82. http://www.udsm.ac.tz Organization of World Heritage Cities (OWHC) This UNESCO sponsored Agency consists of the 187 cities in which are located inhabited sites that are listed as cultural properties on the World Heritage List of UNESCO, of which Zanzibar is a member. The OWHC's mission is to promote the implementation of the World Heritage Convention by helping municipal administrators access the information they need this challenge. To this end, the OWHC organizes symposia and seminars dealing with the challenges to be met in the realm of management and strategies pertaining to the development and preservation of historic sites. Five Regional Secretariats support the work of the General Secretariat: Bergen (Norway) for North-West European Region, Budapest (Hungary) for Central and Eastern European Region,Cordoba (Spain) for South Europe and Mediterranean area, Guanajuato (Mexico) for Latin America Region and Tunis (Tunisia) pour l'Afrique du nord. http://www.ovpm.org The International Institute for Communications and Development (IICD) Tjalling Vonk [email protected] http://www.iicd.org Mozambique Maputo Municipality

Jose Chembeze (key project contact) Gabinete de estudos e projectos do Municipio Eunice Chirandza (Planning)

Maputo, Mozambique Tel: 420054 or 418850, mobile: 082-301-009 Fax: 420053 Email: [email protected] Mayor of Maputo: Artur Ussene Canana CEO: Mr Cremildo Chitara Julio Buque - Treasurer


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Telephone: 00258 1 420267 UNESCO Office in Maputo Ofelia DaSilva,, Tel: +258-i-493434/494450 [email protected] attention: Ofelia Eng Francisco Mabila, Director Adjunto Universidade Eduardo Mondlane, Centro Informatica [email protected] +258-1-492-601 / 494-752 / 082-305596 (mobile) Access LDA (Municipal ICT consultants) Av Base N'tchinga 213, Maputo Tel: 258-1-415-072 fax: 419650 Ministry of State Administration Minister: Honourable Dr.Jose Antonio Chichava Rua Radio Mozambique Maputo - Mozambique Facsimile: 00258 1 496298, Tel: 002581-425130 Permanent Secretary: Ana Paulo Samo-Gudo Chichava Tel: 00258 425982, Facsimile: 002581 427575 Dr Jose Manuel Guambe, (Economist), Ministry of State Administration, National Directorate for Local Government Administration. Dr Fernando R. Macamo (Lawyer) National Directorate for Local Government Administration. Tel: 00258 1 428565 Mrs Felicidade Panguene (Public Administration) Ministry of State Administration National Directorate for Local, Government Administration Rua Radio Mozambique P O Box 4116 Maputo - Mozambique Tel: 00258 1 499194 Instituto Medio de Administracao Publica (IMAP) Av. Das Industrias. (training) Mr Higio Langmane (The Director) Tel: 00258 1 750489 Local Government Experts: Eugenio Bazima, Av. Zedequias Manganhela 520, Predio 1 de Janeiro 5 Floor, Maputo - Mozambique Telephone: 00258 1 723506 - Home, Facsimile: 00258 1 425608 - Office Dr irae Baptista Lundin, Social Anthropologist, Centre for Strategic & International, Studies (CEEI-ISRI), Rua Damiao Gois, 100 Maputo - Mozambique Tel: 00258 1 492134, Facsimile: 00258 1 493213 Mr Luis Augusto Mambero, Advanced Diploma in Local Government Administration - ADLA Sofala Provincial Government Head Office, Beira - Mozambique Telephone: 00258 3 329798 – Home, Facsimile: 00258 3 25519 Mozambique National ICT Strategy http://www.infopol.gov.mz Zambia Municipality of Lusaka Judy Beene (key project contact) [email protected] / 097-792945 Francis M Muwowo – Town Clerk Box 30077, Lusaka


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Tel: 250773/ fx: 252141 [email protected] Zambia Natcom for UNESCO Mr. Gracewell Mwale, Secretary General Tel: +260-1-254340 (dir) 254954, or 250900 ext 246,247,290 [email protected] Ministry of Local Government and Housing, Church Road, Lusaka / P O Box 50027, 15101 Ridgeway Minister: Ackson Sejani, MP Permanent Secretary: Overs MM Banda Director: Bernard SC Namachila Telephone: (00 260) 1 254119 Facsimile: (00 260) 1 253195 Local Government Association of Zambia Mr Maurice Mbolela, Executive Secretary, IGAZ Col Max M.M. Ng'andwe, President,LGAZ/IULA P O Box 20070, Kitwe Telephone: 02-260122 Facsimile: 02-227135 Institute of Local Government, Administration of Zambia Maj Emmanuel S. Chisha,Deputy Permanent Secretary, President ILGAZ 1999/2000 P O Box 410214, Northern Province, Kasama Zambia United Local Authorities' Workers Union (ZULAWU) Mr Mwape Mutakela, President ZULAWU, C/o Lusaka City Council, P O Box 30077, Lusaka Telephone: 01-252328 Cell: 781469 Local Government Training, Institute, Chalimbana Mr Isaac S Zozie, Principal LGTI Chalimbana, P O Box 310093, Lusaka Telephone: 01-233791

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Documents

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municipalities of zanzibar

initial project

use of icts

project contacts

unesco project mission

unesco cross