neo-eco range - acr heat products · 670 360 1055 1030 neo eco range manual 0620-6 25/06/2020 11:18...

Neo-Eco RangeWood Burning Stove • Model Neo 1C/3C/1F/3F/1P/3P-ECO

To be retained by the user for future reference

Thank you for purchasing an ACR Heat Products stove

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Document NEO-ECO 0101 • Version 1 Date 04/06/20

Serial Number:

WOODBURNER

DEFRA EXEMPT

AIRWASH SYSTEM

10YEAR

10YEARWARRANTY

NEO ECO range manual 0620-6 25/06/2020 11:18

Important!

• Before installation and/or use of thisappliance please read these instructionscarefully to ensure that all requirements arefully understood.

• This appliance must be installed by aregistered engineer, or approved by buildingcontrol, failure to do so may endanger life andproperty.

• All the instructions in this manual should workin conjunction with building regulationsdocument J. If there is a variation the moststringent requirement should be adhered to.

• The installation of this appliance must complywith current Building Regulations and localregulations, including those referring tonational and European standards.

• Do not operate this appliance if it becomesdamaged.

• Improper use, maintenance or fitting partsother than those approved by themanufacturer could lead to the appliancebecoming damaged or unsafe which in turncould lead to personal injury or damage tothe property and will void the warranty.

• The appliance must not be modified inanyway unless authorised by ACR HeatProducts Ltd.

• The appliance should be inspected regularlyto ensure the airways are clean and free from

obstruction and the chimney swept at leastonce a year.

• The external surfaces of this appliance will bevery hot to the touch when in operation anddue care will need to be taken whenoperating the appliance to ensure safety. Afire guard should be fitted if it is likely that theelderly, infirm or children may come intocontact with the appliance.

• This appliance has been designed forintermittent operation.

• This appliance must not be used as anincinerator.

• Each installation is unique to the property, theinformation contained in this manual may notgive exact installation requirements for yourinstallation.

• The installation must comply with BuildingRegulations, European Standards and Localauthority bylaws. Asbestos This appliancecontains no asbestos, if there is thepossibility of disturbing any asbestos in theinstallation of this appliance then specialistadvise must be sought and appropriateprecautions taken. Metal Parts This appliancemay contain sharp metal edges, take carewhen installing or servicing this appliance toavoid personal injury. Please use appropriatepersonal protective equipment at all times.

To ensure that you gain the most from your purchase, please take a few minutesto read through this manual before lighting the appliance for the first time.

Since April 2002 only registered competent installers can install solid fuel appliances. Installationscarried out by non-registered installers must be inspected by local authority building control. For more information please contact hetas at: www.hetas.co.uk or telephone: 0845 6345626

Before installation, please ensure that the correct model has been supplied. Please make a note of the serial number of your appliance in the space provided on the front cover of

this manual as this will be requested if you require technical assistance in the future.Please also ensure that the commissioning checklist at the rear of the manual is completed in full.

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Technical Data & Declaration of Performance


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Neo-Eco Range Specifications

FuelWood logs

Nominal Output5 kw

Net Efficiency79.4%

Max Hearth TempLess than 100°C

Weight110 kg

Max Log Size40 cm

Flue Diameter125 mm (inside dia)

Flue LocationTop or Rear

Floor to centre of rear flue outlet920 mm

Rear of stove to centre top flue outlet145 mm

ConstructionCast Iron and Steel

Neo 1C - ECO / 3C - ECO

490 390

1037

1062

FuelWood logos

Nominal Output5 kw

Net Efficiency79.4%


Weight105 kg

Max Log Size40 cm






Neo 1P - ECO / 3P - ECO

390490

670

360

1055

1030


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*** Please note that Building Regulations Document J advises that additional permanent air supply isrequired for appliances with an output of above 5Kw.

With modern properties additional air may be required as Document J suggests that additional airwould be a benefit.

• If design air permeability ≥5.0m³/ (h.m²) then 550mm²/kW of appliance rated output above 5kW

Or

• If design air permeability ≤5.0m³/ (h.m²) then 550mm²/kW of appliance rated output

• If in doubt, please consult your registered installer for advice.

DO NOT INSTALL IN A ROOM CONTAINING AN EXTRACTOR FAN UNLESS THE APPLIANCEHAS BEEN CORRECTLY TESTED IN ACCORDANCE WITH BUILDING REGS DOC J

FuelWood logs

Nominal Output5 kw

Net Efficiency79.4%


Weight90 kg

Max Log Size40 cm






Neo 1F - ECO / 3F - ECO

490 397

795

125

820


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The Clean Air Act 1993 and Smoke Control Areas

DEFRA EXEMPT

Under the Clean Air Act local authorities

may declare the whole or part of the

district of the authority to be a smoke

control area. It is an offence to emit

smoke from a chimney of a building,

from a furnace or from any fixed boiler if

located in a designated smoke control

area. It is also an offence to acquire an

"unauthorized fuel" for use within a

smoke control area unless it is used in

an "exempt" appliance ("exempted"

from the controls which generally apply

in the smoke control area).

In England appliances are exempted by

publication on a list by the Secretary of

State in accordance with changes made

to sections 20 and 21 of the Clean Air

Act 1993 by section 15 of the

Deregulation Act 2015. Similarly in

Scotland appliances are exempted by

publication on a list by Scottish

Ministers under section 50 of the

Regulatory Reform (Scotland) Act 2014.

In Northern Ireland appliances are

exempted by publication on a list by

the Department of Agriculture,

Environment and Rural Affairs under

Section 16 of the Environmental Better

regulation Act (Northern Ireland) 2016.

In Wales appliances are exempted by

regulations made by Welsh Ministers.

• The Neo-Eco range

(1C/3C/1F/3F/1P/3P) has

been recommended as

suitable for use in smoke

control areas when

burning wood. As such,

when the secondary/tertiary slider

is in the closed position it remains

open by 24mm and is prevented

from closing by a screw.

Further information on the requirements

of the Clean Air Act can be found here:

www.gov.uk/smoke-control-area-rules

Your local authority is responsible for

implementing the Clean Air Act 1993

including designation and supervision of

smoke control areas and you can

contact them for details of Clean Air Act

requirements.

CO Alarms

It is required by building regulations that

whenever a new or replacement

wood/solid fuel or biomass appliance is

installed in a dwelling a carbon monoxide

alarm to BS EN 50292:2002 must be fitted

in the same room as the appliance.

The alarm should be installed according

to the alarm manufacturers instructions

and should not be considered a substitute

for the appliance being installed

incorrectly or regular maintenance of the

appliance or flue system by a competent

person.


Installation Instructions

Location of the unitThe appliance must stand on a level,non-combustible hearth with a minimumthickness of 12mm.

The Neo-Eco range of stoves has beentested and approved for use with asuperficial hearth, therefore the hearthtemperatures are below 100°C and theuse of a constructional hearth is notnecessary.

The superficial hearth must extend fullybeneath the appliance and extend150mm to either side and 225mm infront of the appliance.

The hearth should also incorporate a

clearly defined edge (change oflevel/clear demarcation line) todiscourage the placement ofcombustible materials within the heartharea.

The hearth and building constructionmust be of a suitable material to complywith current building and local authorityregulations.

The fabrication of the construction musthave a suitable load bearing capacity forthe appliance and hearth.

If in any doubt, please consult acompetent person for advice beforeproceeding.

Important informationBefore installation and/or use of thisappliance please read these instructionscarefully to ensure that all requirementsare fully understood.

This appliance must be installed by aregistered engineer, or approved bybuilding control, failure to do so mayendanger life and property.

All the below instructions should work inconjunction with building regulationsdocument J, if there is a variation themost stringent requirement should beadhered to. Each installation is uniqueto the property, the informationcontained in this manual may not giveexact installation requirements for yourinstallation.

The installation must comply withBuilding Regulations, EuropeanStandards and Local authority bylaws.

Metal Parts This appliance may contain sharp metaledges, take care when installing orservicing this appliance to avoidpersonal injury. Please use appropriatepersonal protective equipment at alltimes.

Fire Cement Some types of fire cement are causticand should not be allowed to come intocontact with the skin. In case of contactwash immediately with plenty of water.

AsbestosThis appliance contains no asbestos. If there is the possibility of disturbingany asbestos in the installation of thisappliance then specialist advice mustbe sought and appropriate precautionstaken.

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VentilationRequirementsBuilding Regulations document J statesthat purpose provided permanentventilation is not required in Englandand Wales unless the appliance nominalrated output is greater than 5kW.

The Neo-eco range of stoves have anominal output of 5Kw and therefore donot require additional ventilation, unless:

• The air permeability of the building isless than 5.0m³/ (h.m²), then 550mmof permanent ventilation/Kw of thenominal output is required as perBuilding Regulations document J.

• If the appliance is installed into oradjacent to, a room containing anextractor fan then additional testingand ventilation is required in line withApproved Document (A.D.) 1.21

If difficulty in starting the fire or anyexcessive fuming is experienced,ventilation may be used in place asrequired to eliminate these flueproblems.

If a flue draught stabiliser is fitted thenextra ventilation is required. SeeDocument J of the Building Regulationsfor detailed guidance especially in newbuild properties which often requirepurpose provided ventilation be added.

Outside direct combustible airconnection The Neo-Eco range of stoves aresupplied with the ability of using adedicated 100mm diameter directconnection duct through a suitable routeto the outside air. It can be connected tothe underside of the stove and shouldbe fitted at the time of stove installation.

Only the approved kit for ACR stovesshould be used (DA100)

This is designed to supply all thenecessary air(Primary, Secondary andTertiary) for safe combustion and

operation of the stove.

Providing there is no depressurisation ofthe property by mechanical or othertypes of ventilation, the flue, chimneyand ventilation duct are workingcorrectly, and properly maintained clearof obstructions or leaks etc.

The kit supplies all the primary,secondary and tertiary air to the stoveand may be used where mechanicalventilation and heat recovery (MVHR)units are used.

Some additional instructions forinstallation are provided with thededicated kit supplied.

NOTE: in order to register theinstallation with HETAS/BuildingControl as of 2016 certain extratesting and certification is requiredif using an outside air connection.

Flue Draft A flue draught at the flue collar of theappliance with a minimum reading of2.2mm to a maximum 3.5mm watergauge (22 to 35 Pascals) is required forsatisfactory appliance performance.This relates to 12-25 Pascals at thetapping on EN13240/13229 test rigswhich is often quoted.

The Neo-Eco range requires a minimumof 12Pa within 3 minutes of ignition (withthe stove door closed) for correctcombustion.

The flue draught should be checkedunder fire at start up and high output, ifthe values fall outside of the statedparameters then remedial works shouldbe carried out.

If it greatly exceeds the recommendedmaximum, a draught stabiliser must befitted in line with building controldocument J so that the rate of burningcan be controlled to prevent overfiring.

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Flue RequirementsThe flue must comply with currentBuilding Regulations Document J.

The Neo-Eco range of stoves have aninternally removable baffle, andtherefore are able to be swept throughthe appliance.

The construction of masonry, flue block,insulated flue systems and flexible flueliners must comply with themanufacturers instructions at all times.

The flue must be:

A 150mm flue diameter isrecommended, 125mm may beused if the appliance still has itssmoke exempt stop in place

In sound condition and providesufficient draft (minimum 12Pawithin 3 minutes of ignition) and aminimum of 22Pa at high outputlevel

Suitable for use with solid fuelburning appliances

Be able to clean the entire length ofthe flue system without removal ofthe appliance

Free from deposits

Well insulated

At least 3.5m in height from fluecollar to termination, with no morethan 4 x 45º bends in any one fluesystem and have a maximumhorizontal length of no more than20% of the overall vertical height

The termination should be sited asto avoid a negative pressure zone

The flue must not be:

Shared with other appliances

Weight bearing on the appliance

A smaller diameter than theappliance flue collar size (125mm)

Rear flue installationsThe Neo-Eco range of stoves is capableof a rear flue option.

If this is a preferred flueing option, thencareful consideration should be given tominimising the horizontal length of fluefrom the appliance collar to where theflue-way transitions to vertical.

Building regulation document J statesthat a maximum horizontal length of150mm is permissible, however up to450mm is acceptable providing that aflue draft calculation is completed andapproved, by both the manufacture ofthe flue components and the appliancemanufacturer in writing.

This documentation must accompany a

successful flue draft test as statedabove and inline with Buildingregulations document J.

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The Neo-Eco range of stoves can berecessed into a suitably sized, non-combustible fireplace or stood close tonon-combustible materials.

However a permanent free air gap of atleast 50mm is recommended to be leftat each side, 150mm above and at least50mm at the back of the stove to obtainreasonable heat output and for accessto the stove for removal, maintenanceand servicing.

A clearance of 150mm to each side willgive a better heat output and facilitateany remedial works to be undertaken.

For a corner installation the sameguidelines apply but considerationshould be taken to allow the door tofully open.

To calculate the distance from the glassto any combustible materials please seethe below combustible material chart.

In accordance with Building Regulationsdocument J all non-combustible wallscloser than 400mm to the stove shouldbe at least 75mm thick. Please refer toBuilding Regulations document J for allother stipulations regarding buildingstructure.

If using single wall flue pipe, there mustbe a clearance of at least 3 times thediameter of the flue pipe (e.g. 125mmdiameter pipe = 375mm minimumclearance) from any combustiblematerials e.g. wooden beam, this can bemeasured using a “line of sight” Thisdistance may be reduced by using anappropriate heat shield in line withBuilding regulations document J andmaintaining a 12mm air gap between theshield and the combustible material.

Curtains and soft furnishings should be aminimum of 1m away from the appliance.

Adequate space should be provided forservicing the appliance.

Please be mindful of heat transfer toelectronic devices and artwork hung overthe fireplace.

Please remember that this appliance hasbeen designed to provide heat and ifinstalled into a recess enough spaceshould be left around the appliance toenable the heat produced to rise andescape from the recess back into theroom.

Clearances to combustible materials

Clearances to non-combustible materials


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Neo Eco 1C/F/P clearances to combustible materials

Neo corner installation, insulated / singleskin flue, with / without heat shield.

Neo insulated / single skin flue,no heat shield.

Neo single skin flue with heat shield. Neo insulated flue with heat shield.

350mm 350mm

350mm 350mm

350m

m

250mm fromoptional heat shield

50mm rear fromoptional heat

shield


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Neo Eco 3C/F/P clearances to combustible materials

Neo corner installation, insulated / singleskin flue with / without heat shield.

Neo insulated / single skin flue,no heat shield.

Neo single skin flue with heat shield. Neo insulated flue with heat shield.

500mm 500mm

500mm500mm

350m

m

50mm rearfrom optionalheat shield250mm rear

from optionalheat shield


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Optional Rear Heat shield for Neo-Eco range

The Neo-Eco range of stoves has theoption of being fitted with a rear heatshield to greatly reduce the distance tocombustible materials behind the stove.

If using an insulated flue system toachieve minimum clearances, anintegrated, insulated applianceconnector, such as the Midtherm HT-SStarter length must be used. Wheninstalling such an adaptor please ensurethat a minimum of 10mm gap is leftbetween the top casting and the adaptorfor expansion and maintenancepurposes.

Installing the rear heat shieldPlease ensure that the heat shield isfitted prior to the appliance being placedin it’s final installation position.

The heat shield is installed onto theexisting rear panel of the stove.

• Align the 4 x locating hooks to the 4 cutouts located top left/right and midleft/right of the rear panel.

• Fully locate the hooks onto the rearpanel and make sure that heat shield issecure.

• The stove is now ready for it’s finalplacement.


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Installation of the unitThe appliance is supplied pre-assembledwith the flue spigot in the top exit positionand the Smoke Exempt stop in place.

The Smoke Exempt stop must not be removedunless the appliance is installed in a non-smoke exempt area and this action should onlybe undertaken by a competent person.

To remove the smoke exempt stop,remove the M8 smoke exempt bolt fromthe underside of the combustion chamber,this will allow the air control wheel to fullyclose.

Pre-installation assemblyCarefully remove the wooden packingcrate and plastic weather shield fromthe stove, open the appliance andcheck the contents.

Make sure that none of the internalcomponents have moved in transit.

If you intend to use the appliance as arear flue stove please follow the belowinstructions.

Remove the vermiculite baffle by liftingand easing the rear edge forwardthrough the combustion chamber.

Remove the upper steel baffle.

Remove the partially cut rear blankingplate from the outer rear panel anddiscard Remove the 2 x 10mm boltslocated on the inner rear blanking plateand remove.

Remove the free floating top plate andremove the 2 x 10mm bolts securingthe flue collar in place.

Reattach the flue collar to the rear exitaperture and attach the inner blankingplate to the top flue aperture.

Replace the free floating top plate andinsert the cosmetic flat steel plate intothe recess on the top plate.

The flue system can now be installedfrom the rear flue collar inline withBuilding Regulations document J.

Stove installationPrior to installation please confirm that thecorrect model ACR stove has beensupplied.

Packing listYour Neo-Eco stove will contain:

• 1 x Technical manual• 1 x Pair of ACR heat resistant gloves• 1 x Ashpan lid• 1 x Energy label• 1 x Cosmetic blanking plate

If in the unusual instance that any of thesecomponent are missing please contacteither your suppling dealer or ACR directto inform as failure to do this may result inthese items incurring a charge.

Installation requirementsThe installation must comply with BuildingRegulations document J, EuropeanStandards and Local authority bylaws.

Commissioning and handoverAfter the installation is complete test asper Building Regulations document J andcomplete the commissioning documentlocated in this manual.

Failure to complete the commissioningdocument contained within this manualmay invalidate the warranty

Advise the customer to “burn in” the stoveand not to fire the appliance at full outputfor at 3 - 4 days.

Explain that the stove can provide a muchhigher or lower output than the rated heatoutputs depending upon fuel loads usedand how they are operated.

Warn the customer that using excessiveair (having the air controls fully open fortoo long) can over-fire and irreparablydamage the stove.

Damage caused by over firing is NOTcovered by any warranty.

On completion of the installation andcommissioning, check all parts of theappliance are correctly fitted and ensurethat the operating instructions andoperating tools (including gloves and anymulti-functional tool if supplied) for thestove are left with the customer.

You must be sure to advise the customeron the correct use of the appliance withthe fuels likely to be used on the stove andwarn them to use only the recommendedfuels for the stove.

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Operating Your Stove

Recommended Fuels

Wood: hardwood such as ash, oak andbeech which have been cut for at least 2years and stored under shelter. The logsshould have a maximum moisture contentof 20%. Maximum log length 400mm,maximum width 125mm.

Prohibited FuelsGreen wood: i.e wood which is less than2 years old with a moisture content ofabove 20%.

Recovered wood: i.e pallets, railwaysleepers etc. These will have beenchemically treated and will pollute theatmosphere and possibly overheat theappliance.

Smokeless fuels

Housecoal or Bituminous coal: thesefuels will soot up the airways of the stoveand possibly overheat the appliance.

Petroleum Based Coke: over 20%content - this will overheat the applianceand possibly damage the unit.

Liquid fuels

Paraffin fire lighter blocks: these cancause damage to the glass of yourappliance

Important note

You may also experience fumes and ahaze being given off by the stove duringthe first firing and possibly for the nextcouple of firings as the paint cures. This isnormal but please ensure that the room iswell ventilated during this period.

In the rare event of a malfunction due tooverheating or a chimney fire, the air slidesshould be shut down completely and thefuel allowed to burn out. In the event of achimney fire, once the air control has beenclosed completely, dial 999 for assistance.If the appliance has overheated, theappliance and flue will need to beinspected for any damage before it can beoperated again.

Using your appliance for thefirst time

• To allow the appliance to bed in, andfixing glues and paint to fully cure, onlyfire the appliance using kindling and justget hot for at least three fires.

• Before lighting the next small fire pleaseallow the appliance to return back toroom temperature.

• During these first small fires you mayexperience a haze and unpleasant smellas the paint cures, do not touch the paintand keep the room well ventilated.

Please note that during the first firing, werecommend a small fire is lit and that youslowly increase the temperature to enablethe various parts to expand normally.

Always ensure that the ash drawer is fully closed before operationof the appliance

Always check with your dealer ordirectly with the manufacturer as

using the incorrect fuel mayinvalidate your guarantee and

damage your appliance.


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• Rotate the air control wheel fully to theright until the wheel stops, you shouldnow have the four grooves central to theappliance door

• Place two small wood logs onto thegrate leaving a small 20mm gap betweenthe logs

• Place 10-12 pieces of kindling on top ofthe logs in a cross hatch method

• Place a non-paraffin based firelighter onthe top of the kindling

• Light the firelighter and push the door tobut do not engage the handle lock fully

• Wait for the fuel load to fully ignite(approximately 3 minutes) before fullyclosing the door and engaging thehandle

• Once the fuel load has fully establish(approximately 5 minutes) the air controlwheel can be regulated down to thedesired comfort setting

• The burning rate can be altered bymoving the air control wheel to the left toregulate the amount of air entering thecombustion chamber and therefore theheat output of the stove:

• 4 grooves - max air - max output(start-up/refuelling only)

• 3 grooves - full secondary/tertiaryair - high output

• 2 grooves - mediumsecondary/tertiary air - mediumoutput

• 1 groove - low secondary/tertiaryair - low output

• Note - the stove is pre-fitted with asmoke exempt stop which will preventthe air control wheel from fully closingtherefore the wheel will stop between 1 -2 grooves

• Care should be taken to ensure that thelogs are not placed where there is adanger that they may fall onto the glassor out of the chamber when the door isopened.

• Never load logs into the appliance thatare oversized or too long for thecombustion chamber, they could pressagainst the glass and cause damagewhen alight. The maximum log length is400mm

• Never operate the stove with the slidingash drawer open, always fully close thedrawer before firing and make sure that itclips into place. If the ash drawer is openthen this WILL cause the stove tooverfire and this WILL damage theappliance

• Never empty the ashes when the stove isin operation, always wait until the stovehad burned out and cold.

• NEVER leave the ashes inside thebuilding, this can cause dangerouslevels of harmful Carbon Monoxide toform in your home

• A helpful video on lighting your ACRNeo-Eco stove can be found on ourwebsite “A guide to lighting your ACRStove”:https://acrheatproducts.com/video

• For more helpful information please visitthe frequently asked questions sectionon our website:https://acrheatproducts.com/faqs

User Instructions

Please read carefully to get the best from your ACR stove


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Re-fueling When re-fuelling the stove always refuelonto a bed of hot embers, fully open theair control wheel until the new fuel is wellalight, before adjusting the air control forthe desired setting.

If there is insufficient burning material inthe firebed to light a new fuel charge,excessive smoke emission can occur.Refuelling must be carried out onto asufficient quantity of glowing embers andash that the new fuel charge will ignite in areasonable period. If there are too fewembers in the fire bed, add suitablekindling to prevent excessive smoke.

Fuel overloading Never overload the stove - it will work verywell with two medium sized logs. Theamount of fuel specified in this manualshould not be exceeded, overloading cancause excess smoke and may causeproducts of combustion to spill into theroom.

Stove slumbering The Neo-Eco range of stoves has beendesigned and tested as an intermittentwood burning appliance.

Under no circumstances should thisappliance be operated as a slumber styleof stove or for continuous overnightburning.

This may cause damage to the applianceand cause excess smoke and pollutants toenter the atmosphere.

Glass Never operate the appliance if the glasspanel is broken or cracked. This can causethe appliance to overfire, which maydamage the appliance and flue systemand may cause a danger to persons andproperty. Only use once the glass isreplaced and the sealing gaskets checkedfor integrity. Only replace with amanufacturers approved glass.

Operation with door left open Operation with the door open can causeexcess smoke and overfiring of theappliance. The appliance must not beoperated with the appliance door left openexcept as directed in the instructions.

Dampers left open Operation with the air controls orappliance dampers open can causeexcess heat within the appliance. Theappliance must not be operated with aircontrols, appliance dampers or door leftopen except as directed in theinstructions.

Never leave the stove unattendeduntil the new fuel is well alight.

Persistent fume emission isdangerous and must beinvestigated.

If fume emission persists, open doors andwindows to ventilate the room and let thefire die out. Have the chimney inspectedfor blockages and clean if required. Do notrelight the fire until the cause has beenfound. We recommend that you seekprofessional advice.

This appliance has been designed to beburned with the door closed at all timesother than when refuelling.

It should not be operated as an open fire.

Typical refuelling intervals for wood is 1hour.


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Maintenance

Daily Maintenance

• The grate should be cleaned regularlyand the ash pan emptied daily. Never allow the ash in the ashpan tooverfill allowing ash to be in contactwith the underside of the grate.This will overheat the grate and causepremature wear and distortion.

• The glass can be cleaned using a softdamp cloth or a stove glass cleaner(ACR Glassbright cleaner is availablefrom your local ACR stockist).

• Do not clean the glass of your stovewith abrasive cleaners or scratch padsas this may damage the surface of theglass causing it to weaken.

• Never allow the door gasket tobecome wet when cleaning the glass,this will deteriorate the gasketprematurely.

Periodic Maintenance• The chimney should be swept at least

once a year together with the flue pipeconnection. Care should be taken toensure that there is not a build up ofsoot on the baffle and in the airways ofthe appliance.

• If the appliance has not been operatedfor long periods, the flue should beinspected and swept before use toensure there are no blockages withinthe flue.

• The internal vermiculite panels of theappliance should be checked regularlyfor soundness. If any wear and tear isfound, we recommend these parts arereplaced immediately.

• Check the rope door seals are intactand are not worn. These should bereplaced on an annual basis to ensurethe correct operation of this appliance.

• Is advisable as part on the periodicmaintenance of your appliance tolubricate the moving parts of yourstove i.e. handle, air control, doorhinges, ash pan runners, with asuitable high temperature dry lubricant(i.e. micro-fine graphite powder) thiswill ensure the correct operation ofyour appliance.

• It may be necessary to adjust totension of the door closing mechanismduring the lifetime of the appliance asthe sealing rope will compress overtime, this is achieved by the adjustingthe bracket on the body of the stoveto the required tension.

Summer• When the stove is not going to be

used for long periods e.g. the summermonths, we recommend that you keepthe air slides fully open and the doorslightly ajar if possible. This will help toprevent condensation which may inturn lead to internal corrosion ofcomponent parts.

We recommend that the appliance is servicedannually by a competent engineer to ensure it’s

continued safe operation.


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Refractory internal panels

Neo Eco 1C/F/P glass refactory panelsparts diagram:

Neo Eco 3C/F/P glass refactory panelsparts diagram:

During the normal operation of yourACR stove, the refractory panels willexperience heating and cooling.Sometimes minor hairline cracks canoccur. All ACR stoves have a steel orcast iron structure behind the panelsand therefore even if the cracks getlarger, the stove will still operate safely.

It is advisable to replace the internalpanels when:

• The cracks are greater than 3mm.

• The surface of the refractory panel haseroded more than 25% of it's originalthickness, or

• When the panel starts to crumble andfall apart in chunks.

To prevent the issue from happeningand prolong the life of your internalpanels, the homeowner should "burn in"the refractory panels in the newappliance by building small kindling firesto begin with and then graduallyworking up to a larger fire. When addingmore fuel to the fire, caution should beused to prevent excessive mechanicaldamage to the panels.

ACR Heat Products bears noresponsibility for the loss or damage ofany kind to the internal panels during orafter installation or during the normaloperation of the appliance.

Use only replacement partsrecommended by the manufacturer.


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Commissioning Check List

Please tick boxes when each procedure is completed

Ensure that the serial number has been recorded on thefront of the manual for future use

Visual inspection of appliance and flue ensure that allinternal components are fitted correctly (these may haveshifted in transit)

Ensure the door seals are in good condition and that theglass is secured correctly in the door (do not over tightenthe glass as this will prohibit its expansion and couldcause the glass to crack)

Test on flue including satisfactory smoke test: Recordflue draught reading

Spillage test preformed in accordance with availableguidance

Check socket joints and seals on the flue and appliance

Instruct user on correct fuels and fuel storage

Ensure the customer is aware that fumes may be givenoff during the first firings as the paint cures

Instruct user on essential maintenance in particularannual maintenance of appliance and flue

Hand over user instructions & demonstrate operationand all controls to the user

Ensure that a Notice Plate has been completed and fixedin position

Ensure that an approved Carbon Monoxide alarm hasbeen fitted in correct location as per Building Regs Doc J

Installation Company:

Installation Engineers Name:

Pa/Wg


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Annual Service Record

1st Annual Service

Company Name:

Engineer Name:

Date Completed:

Safety Tests:Passed: Failed:

2nd Annual Service

Company Name:

Engineer Name:

Date Completed:


3rd Annual Service

Company Name:

Engineer Name:

Date Completed:


4th Annual Service

Company Name:

Engineer Name:

Date Completed:


5th Annual Service

Company Name:

Engineer Name:

Date Completed:


6th Annual Service

Company Name:

Engineer Name:

Date Completed:


7th Annual Service

Company Name:

Engineer Name:

Date Completed:


8th Annual Service

Company Name:

Engineer Name:

Date Completed:


9th Annual Service

Company Name:

Engineer Name:

Date Completed:


10th Annual Service

Company Name:

Engineer Name:

Date Completed:



22

Parts Information

1

2

3

4

5

6

7 8

9 10

11

12

1314

15

16

17

18

1920

21

22

23

25

26

27

28

24

29


23

1 N990-1414E Handle

2 N4490-1747 Cast iron door

3 ACRGG1-6X2 Glass gasket 2M

4 N5540-368A Front door glass

5 ACRDG1-10 Door gasket 2M

6 N9900-2074 Handle roller cam

7 ACRGG1-6X2 Outer side glass gasket (Neo3 only)

8 N41045003 Outer side glass (Neo3 only)

9 N6081-1242A Front side panel vermiculite (Neo3 only)

10 N6081-1243 Back side panel vermiculite (Neo3 only)

11 N3490-047A Flue collar (125mm internal diameter)

12 ACRGG1-6X2 Flue collar gasket 1M

13 N3390-1029 Cast iron top plate

14 N41040003 Flue baffle vermiculite

15 N3711-264 Upper steel baffle

16 N6081-1292B Rear upper panel vermiculite

17 N6081-1030B Rear lower panel vermiculite

18 N6081-1243 Back side panel vermiculite (Neo3 only)

19 ACRGG1-6X2 Outer side glass gasket (Neo3 only)2M

20 N41045003 Outer side glass (Neo3 only)

21 N6081-1242A Front side panel vermiculite (Neo3 only)

22 N9900-1936 Ashpan cover

23 N4911-214A Ashpan

24 N4102-43130 Ashpan runners (2 required per stove)

25 N5490-131 Cast iron grate support

26 N5490-134 Cast iron grate

27 N9500-007 Log guard

28 N9900-1921C Ash drawer and subframe

29 N8000-244E Complete combustion chamber only

Not shown N41045002 Inner side glass (Neo3 only 2 required per stove)

Not shown ACRGG1-6X2 Inner side glass gasket (Neo3 only 2 required per stove)

Not Shown N6081-1049B Left hand side panel vermiculite (Neo1 only)

Not shown N6081-1050B Right hand side panel vermiculite (Neo1 only)

Not shown N6612-213 Glass clips

Not shown GS1-M5X6 Glass screws

Not shown N5000-384 Magnetic piston catch cupboard door (Neo 1/3C only)

Diagram No. Part No. Description


24

Troubleshooting

Rapid creosote build-up inthe chimney or flue system

Wet wood (≥ 20% moisture)

Use dry seasoned wood (≤ 20% moisture content).Operate at a high temperature for short periods each timethe appliance is used to avoid large build-ups of tars andcreosotes

Tar coming from flue joints Appliance operated atcontinuous lowtemperature

Operate at a high temperature for short periods each timethe appliance is used to avoid large build ups of tar andcreosotes. See user instructions for correct use of aircontrol

Using poor quality wood Use dry seasoned wood (≤ 20% moisture content)

Strong acrid smell after theappliance is lit

Appliance operated atcontinuous low output

Operate at high output for short periods. See userinstructions for correct use of air control


Wind noise from the aircontrol

High flue draught Consult your installer for advice on suitable flue system

Dirty firebricks Wet wood (≥ 20% moisture)

Use dry seasoned wood (≤ 20% moisture content)

Dirty glass Wet wood (≥ 20% moisture)


Glass blackening Using poor quality wood Use dry seasoned wood (≤ 20% moisture content)

Low flue draught Consult your installer for advice on suitable flue system

Incorrect use of air control See user instructions for correct use of air control

Appliance operated atcontinuous lowtemperatures

Operate at high output for short periods. See userinstructions for correct use of air control

Windy days, intermittentsmoke spillage into roomwhen appliance door isopened

Down draught in fluecaused by air turbulencecaused by nearbybuildings or trees

Weather conditions combined with the flue terminalposition can have an effect on the appliance performance.Consult your installer

Calm days, intermittentsmoke spillage into roomwhen appliance door isopened

Over size flue giving poorflue draught

Weather conditions combined with the flue terminalposition can have an effect on the appliance performance.Consult your installer

Damp/rainy days lightingand burning problems

Flue temperature low/rainwater inside flue

Use good quality wood to start and maintain the fire,consult your installer to fit a rain cowl

Wind noise from the aircontrol

High flue draught Consult your installer for advice on suitable flue system

Problem Reason Action


Your

Sto

veW

eath

er E

ffec

ts

Key to Symbols: ≤ - Less Than ≥ - More Than


25

Difficulty starting the fireand keeping it burning well

Low flue draught Consult your installer



Poor burning control High flue draught Consult your installer

Short burn times Wet wood (≥ 20% moisture)

Insufficient amount of fuelor excessive softwood fuel



Excessive heat output (overfiring)

Air control left fully open Close air control to reduce output



Low heat output Low flue draught Consult your installer for advice on suitable flue system



Excessive fuel consumption High flue draught Consult your installer for advice on suitable flue system

Excessive use of softwood Do not use building off cut timber or pallet wood

Smoke and small flames Wet wood (≥ 20% moisture)


Intermittent smoke spillageinto room when appliancedoor is opened

Low flue draught Consult your installer for advice on suitable flue system

Incorrect additionalventilation air into building

Consult your installer

Continuous smoke spillageinto room when appliance inuse

Blocked flue Open all doors and windows to ventilate the room. Allowthe fire to burn out. Check flue for blockage. Do not re-useuntil cause of spillage is identified. Consult your installerfor advice.

Excessive smoke fromchimney




Smoke Emission Guidance

Issu

es U

sing

Yo

ur S

tove

The flue system has two main functions:

• To safely remove the smoke, fumes and combustion gases from the appliance.

• To provide a sufficient amount of flue draught in the appliance to ensure the correct amount of combustible air is introduced tokeep the fire burning.

• The flue draught is caused by rising hot gases when the appliance is lit.

• Tar and creosote are a major cause of chimney fires. If the appliance experiences problems with tar build up, consult a chimneysweep before continued use of the appliance.

For advice on the correction of persistent flue problems consult a qualified competent engineer before continuing to usethe appliance.

Key to Symbols: ≤ - Less Than ≥ - More Than


26

Warranty Claim Form

In the unlikely event of a warranty claim, please complete the below claim formand return it to your supplying dealer:

Customer Name:

Customer Address:

Postcode:

Daytime Tel: Mobile Tel:

Model Name: Model Number:

Serial Number: Date of purchase:

Date of installation:

Installer’s Name and address:

Installer’s Registration Number:

Building Control Certificate Number:

(if not installed by a registered competent installer)

Dealer Name and address:


Warranty Information

The specifications within this document are provided for information purposes only and are under no circumstances binding. Full warranty information can be viewed on our website www.acrheatproducts.com/warranties

10YEAR

10YEARWARRANTY

With the aim of constantlyimproving our products, allmodifications considerednecessary may be made withoutnotice.

This manual is correct at time ofprinting.

Our appliances are guaranteedagainst faults and hidden defectssubject to the followingconditions:

The appliance must have beeninstalled by a registered competentinstaller (e.g. HETAS) or inspectedby local authority Building Control.

The appliance must be installedand operated in accordance withour instruction manual.

All Stoves are covered by a 10 yearwarranty which covers all stovebody castings / stove body steelpanels. It does not includeconsumable items such as glass,

door seals, vermiculite panels,baffle plates and ashpan runners.This 10 year warranty is onlyapplicable when the stove ispurchased from one of ourrecommended retailers.

If a stove from any of our brands ispurchased from a non-recommended retailer then only a12 month warranty will beapplicable as outlined below.

All stoves are covered by a 1 yearwarranty when purchased througha non-recommended retailer. Thewarranty covers the stove bodycastings only and does not includeconsumable items such as grates,firebricks, vermiculite panels,baffles, log guards, door rope andglass.

Your statutory rights are notaffected by this warranty.

27


ACR Heat Products Limited, Unit 1, Weston Works,

Weston Lane, Tyseley Birmingham B11 3RP, England.

• Tel: 0121 706 8266

• E-mail: [email protected] • www.acrheatproducts.co.uk


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