NEOMED TEMPLATEINTRODUCTION TO

LEAN/SIX SIGMA PRINCIPLES

DAY 2: MARCH 20, 2020

HOUSEKEEPING

• Engage in today’s learning session by utilizing the voting & chat features in Zoom

• All lines have been muted • Today’s session is being recorded and will be available for review

on the program website• Bookmark the Resources & Templates web page

https://www.neomed.edu/lss/resources-templates/

LEARNING OBJECTIVES

• Review the key activities of the Define Phase• Explore ways to generate and prioritize improvement ideas• Discuss characteristics of project teams• Examine roles & responsibilities of team members• Review the components of a Project Charter

PREVIOUS DAY RECAPLean + Six Sigma = Continuously improved, client-centered processes that are efficient & reduce variation

Benefits• Improved Customer Satisfaction• More Efficient Processes• Reduced Errors (Variations/ Defects)• Scalable Framework for Impacting Change

8 Forms of WasteDefectsOverproductionWaitingNot Fully Utilizing PeopleTransportationInventoryMotionExcess Processing

DMAIC FRAMEWORK

Define

Measure

AnalyzeImprove

Control

DMAIC is a systematic process to solve problems & improve business performance

DEFINE PHASE Key Actions• Identify the problem or opportunity

• Develop a Project Charter around identified problem or opportunity

• Set goals for success

• Assemble project team

• Assign team member roles & responsibilities

• Identify key inputs & outputs

• Determine gaps between customer requirements & business process

PROJECT SELECTIONProject Identification Sources• Organizational Leaders

• Leadership Council

• Customer Feedback

• Employee Engagement

• Organizational Metrics

• Personal Observation & Reflection

TEMPLATE: WASTE SCAVENGER HUNT

PROJECT PRIORITIZATION

IMPACT EFFORTPossible LOW LOW

Implement HIGH LOW

Challenge HIGH HIGH

Kill LOW HIGH

PICK Charts are a ROI tool that helps prioritize projects

TEMPLATE: PICK CHART

PROJECT VIABILITY EVALUATIONYES NO MAYBE

Does my project align to my organization’s strategic & operational plans?

GO STOP INFO

Does my project provide benefit to customers? GO STOP INFO

Do I already know the root cause or solution that needs to be implemented?

STOP GO INFO

Does my project address a single problem? GO STOP STOP

Does my project improve a process in a measurable way? GO STOP STOP

Can my project generate data to support decision making? GO STOP INFO

Does my project have realistic goals? GO STOP STOP

Does my project have a manageable scope? GO STOP STOP/INFO

Does my project meet the minimum financial contribution? GO INFO INFO

Do I have leadership support? GO STOP STOP

PROJECT TEAMRoles & Responsibilities

Team Members Characteristics • Willingness to work cooperatively with other members• Strong knowledge of process, product / service, & customer• Ability (willingness) to challenge the status quo• Comfortable asking questions• Actively engaged • Effective communicator• Availability to participate

Role Position ResponsibilityChampion Executive Leadership Makes resources availableSponsor Line of Business Leader Goal sign-off, removes roadblocks

Process Owner Operational Manager Sustains the changeTeam Leader Project Manager Coordinates & facilitates

Team Member Subject Matter Expert Informs & gathers data

PROJECT CHARTERPurpose: Creates an alignment of project’s expectations & purpose

Primary Components• Problem Statement• Business Case / Project Rational• Financial Impact Statement• Goal Statement• Objectives / Deliverables• Scope Statement• Project Milestones• Team Members• Assigned Resources

PROJECT CHARTER

PROBLEM STATEMENT

Problem Statement = Problem outline & pain of process

Strong Problem Statements• Avoid supposition of cause• Specific• Fact based• Answer critical questions

What is the problem?Where is it happening?When is it occurring?Who is impacted by the problem?Why is it a problem?How big is the problem?

TEMPLATE: PROBLEM STATEMENT WORKSHEET

GOAL STATEMENT

Make your goal S-M-A-R-T

Specific MeasurableAchievableRelevantTime-Bound

TEMPLATE: GOAL WORKSHEET

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