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JNR1010 router fails to connect to Internet - Troubleshooting

The JNR1010 wireless router is designed to connect to a cable modem supplied by your cable ISP,

and provide wired and wireless Internet access to multiple devices in the home.

In most cases, the connecting an ethernet cable between the cable modem and the JNR1010 and

running the setup wizard, as per the supplied instructions, will get the JNR1010 connected to the

Internet.

If it does not, the following troubleshooting steps should get it working :

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of your router.

If your ISP requires a login to connect (most cable ISP's do not), at Does your internet

connection requires a login? , select Yes, and fill the information that is required on the field

to enable the login :

Enter your ISP’s username and password.i.

Enter your ISP’s Service Name, if required.ii.

Select Connection Mode to “Always ON”iii.

Note:These credentials (PPPoE/PPPoA, Login, Password, Service Name) are provided by

the ISP

6.

For Internet IP Address, select the radio button Get Dynamically from ISP.7.

For Domain Name Server (DNS) Address, select the radio button Get Automatically from

ISP, unless your ISP has specified that DNS servers are to be specified manually, in which

case select Use These DNS Servers and enter the DNS IP address or addresses supplied by

the ISP.

8.

Click Apply.9.

Use the computer MAC address

A very small number of ISP's limit Internet access to the MAC address of your computer, so that

only this computer can access the Internet over this connection. If this is the case, make sure that

you are logged on to the router using the computer that the ISP has authorised, then select Use

Computer MAC Address :

4.



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Click Apply , then turn the router, cable modem and computer off and on again. The router is now

pretending to be the authorized computer, and will allow multiple devices to access the Internet

over this connection simultaneously.

Knowledge Base > Generic Articles > Installation and Setup

Published 02/21/2013 05:15 PM | Updated 07/02/2015 02:09 PM

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