new firm welcome guide - acec life/health trust
TRANSCRIPT
New Firm Welcome Guide
ACEC Life/Health TrustApril 2021
Dear Wellness Champion,
Thank you for your decision to partner with the ACEC Life/Health Trust for your firm's medical and wellness benefits.
We are excited to have you onboard as we work together to make the Consulting Engineering Industry the healthiest in the U.S. ACEC Life/Health Trust strives to provide our firms and members with the highest quality value-added services.
The following welcome guide serves as an overview of the product offerings available to our member firms, as well as resources for the medical and wellness benefits available to you. The ACEC Life/Health Trust team is here to support you throughout this journey. Please do not hesitate to let us know how we can help you as you take the next step to increase your workforce's productivity, health, and well-being. Yours in health,
Pat Feyen President ACEC Life/Health Insurance Trust
Any engineering firm who is an active member of
ACEC(American Council of Engineering Companies)
can become a member of the ACEC Life/Health Trust
WHAT IS ACEC AND THE LIFE/HEALTH TRUST
Click Here for Overview Document
ACEC LIFE/HEALTH TRUST PROGRAMS
Medical & Healthcare Solutions
Designed Portfolio
Benefitsolver (HR Benefits System)
ACEC Life/Health Trust provides healthcare benefit solutions and services to support the business objectives of ACEC member firms and
the health and wellbeing of their employees and families.
BENEFIT SOLUTIONS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
MEDICALINSURANCE OVERVIEW
United Healthcare Top Coverage Benefits
FOR A FULL LIST OF COVERAGE DETAILS CONTACT 877-842-3210 or visit www.myuhc.com
CARE24 EMPLOYEE ASSISTANCE PROGRAM (EAP) Confidential counseling, services and tools to help you and your family manage health concerns, mental health issues, work-life challenges and more
PERSONAL HEALTH SUPPORT One-on-one confidential support from a team of health care experts, plus resources for chronic conditions, common medical issues and more
MENTAL HEALTH SERVICES Up to three FREE confidential counseling visits per year to address mental and behavioral health challenges.
MATERNITY SUPPORT Access to advice and 24/7 support from maternity nurses, clinically approved content and online tools
24/7 DOCTOR & NURSE SUPPORT 24/7 phone access to a registered nurse—call the number on your health plan ID card
CANCER SUPPORT Access to Centers of Excellence network of leading cancer centers that meet strict standards for treatment planning, clinical research, patient safety and more
PREMIUM PROGRAM Doctors who meet criteria for quality and cost efficiency available at no extra cost
SANVELLO APP Clinical techniques to help you manage symptoms of anxiety, depression and stress, including daily mood tracking, check-ins, guided journeys and community support
PROTECTWELL APP Free COVID-19 symptom checker with guidance on going to work, managing symptoms at home or getting tested; work check-in QR code, CDC guidelines; training materials and more.
Meritain/Select Plan Top Coverage Benefits
FOR A FULL LIST OF COVERAGE DETAILS VISIT www.meritain.com
ACCESS TO NATIONAL PPO NETWORK
75K PHARAMCIES NATIONWIDE
DEDICATED CUSTOMER SERVICE Attentive service team to meet your needs
BROAD NATIONAL NETWORK Aetna Choice POS II network of doctors and hospitals, plus more than 75,000 pharmacies nationwide
GYM MEMBERHSIPS and name-brand home fitness and nutrition products provided by Globalfit®
BLOOD PRESSURE Save on Omron Blood Pressure Healthcare Products
40% DISCOUNTS Save 40% on purchases of books, greeting cards and kits 1 from the American Cancer Society bookstore.
HEARING CARE SOLUTIONS Save on Hearing Care Solutions & HearPo®
SAVE ON DENTAL PRODUCTS Save on Waterpik Dental Products
HUMAN RESOURCES BENEFITS
Benefitsolver – Enrollment and Eligibility System
Benefitsolver provides Trust members and firms a state-of-the art enrollment and eligibility system.
FOR FULL DETAILS OR TO REQUEST A DEMO
Visit www.aceclifehealthtrust.com/enrollment
Click Here for Overview Document
*If your firm has employees and spouses that are not enrolled in a ACEC Life/Health Trust medical plan, Benefitsolver gives you the
opportunity to make them eligible to participate in Designed Wellness*
DESIGNED PORTFOLIO
WHAT’S INCLUDED
Available to AHIP & Premier
Trust Membership Card
Membership cardso Mailed annually
February 1st of each year
o March-December cards shipo Monthly for new firms
joining the ACEC Life/Health Trust
If your new firm doesn’t receive their cards 30 days after you meet with Romina use
this link to request new cards:https://www.surveymonkey.com/r/ACECLHTmembership
Designed Virtual Care - Benefits
Designed Virtual Care is supported by the services and technology of HealthiestYou
COVERAGE BENEFITS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
BACK CARE- Relieve your back pain through guided videos with a certified health coach.
EXPERT MEDICAL SERVICES
Get a second opinion from a leading expert for more severe illnesses like cancer, orthopedic problems, chronic diseases, and more.
BEHAVIORAL HEALTH SERVICES Talk to a licensed therapist from wherever you’re most comfortable.s
DERMATOLOGY SERVICES
Get a diagnosis and treatment for skin conditions like acne, rashes, eczema, etc., in two business days or less.
BOARD-CERTIFIED PHYSICIANS
24/7/365 via phone or video call. Doctors can Diagnose, Treat, and Prescribe for any acute and non-life-threatening illness (i.e., cold/flu, UTI, pink eye, etc.
Click Here for Overview Document
Designed Advocate Benefits
Designed Advocate is supported by the services and technology of UnitedHealthcareAn Advocate Team dedicated to helping members understand
and reap the full benefits of their healthcare plan
COVERAGE BENEFITS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Click Here for Overview Document
Get Get Expert Help Reviewing Medical Bills
Compare Compare Local Prescription Prices
Get Get Price Comparisons For Medical Care Before Your Doctors Visits
Find Find The Best Local Doctors, Dentist, Eye Care Professional
Access Access Expert Guidance In Understanding Your Insurance Benefits
THREE LEVELS OF THE DESIGNED WELLNESS PLANS TO SELECT FROM
$25-$250Core wellness
programthat all
ACEC Life/Health Trust member firms are automatically
enrolled in.
$300/$600Enhanced wellness
program with additional features
Employees and spouse can earn to $300 in incentives
Firms can sign-up to participate at this
higher level.
$400/$800By invitation
Employees and spouses can earn up to
$400 in incentives.Firm must administer a premium differential
based on participation.
COMPLIMENTARY
Employee Wellness plans, Telehealth services, as well as insurance Advocate services for each of your employees and enrolled spouses.
Watch these videos for details on the 3 Plan Options
Basic Plan Firms - Click Here to View
Basic Plan Employee’s- Click Here to View
Premier Plan- Click Here to View
AHIP Plan- Click Here to View
Designed Wellness Video’s
Click Here for Overview Document
It’s important for you to be proactive and regularly monitor your health. Designed Wellness has resources that will allow you to assess your current health and set customized wellness goals
Designed Wellness
Our Wellness Provider: Virgin Pulse
Partnership with Virgin Pulse
For the 2021 Program Year, members will need to register a new Designed Wellness account at: https://join.virginpulse.com/designedwellness
Designed Wellness is available online or via the Virgin Pulse App, which can be downloaded from the App Store or Google Play.
100% Confidential
HIPAA compliant The Trust, your employer, and
your health insurance carrier do not have access to any individually identifiable medical information
Only de-identified, aggregated data can be shared
Administered by independent third parties
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Who Can Participate?
Both employees and spouses that have medical coverage through ACEC Life/Health Trust are eligible to participate in the Designed Wellness program and can each win up to $250 in prizes for participating!
Required Activities
Complete the Health Assessment to be entered in quarterly drawings.
1
Complete additional activities to earn at least 25 tickets.
2
In order to be entered in quarterly drawings for prizes, an individual must complete the health assessment and earn at
least 25 tickets.
Personal Health Assessment — Health Check
Helps you identify your current health status and identify potential risks or
issues• Qualify for the quarterly drawing and
earn 50 tickets• 35 questions• Takes just 15 minutes• Results stored online in a secure
personal account
Designed Wellness:
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Program Activities include:
Category Description Frequency Value
One Time • Complete Registration Once Ever 50 tickets
One Time • First Login to Mobile App Once Ever 25 tickets
Annual Requirement • Complete the Health Assessment 1x per year 50 tickets
General • Complete a whole Journey 1x per quarter 10 tickets
Activity • Track 7,000 steps 20 days per month 1x per month 15 tickets
Challenges
• Create a personal challenge 1x per quarter 5 tickets
• Join a personal challenge 1x per quarter 5 tickets
• Join the Company Challenge 1x per quarter 10 tickets
Individual and firm capabilities:o Company challenges and
announcementso Peer-to-Peer challengeso Personal/Individual challenges
Ability for each member to invite up to 10 friends and family to participate in the program.
o Friends & Family invited members can’t earn incentives, but they can use some core program features
Virgin Pulse Web Portal
March 1 – 31 Great American Adventure Destination Challenge
August 1 - 31 Mental Health Spotlight Challenge
November 1 - 30 Walk the Wonders Destination Challenge
Trust Challenges to earn towards your $250 annually
Program Customization Tips
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• Set your interests in your account profile and select topics that you wish to receive more information on.
• Sync any devices or apps with your account.
• Enter your specific health goal in your profile.
• Visit the Benefits tab to view our customized programs.
Reward Redemption
Quarterly Prize Drawings- Virgin Pulse Cash
Each quarter, 150 winners will be selected in a randomized prize drawing with prizes ranging from $50 - $250
• To be entered into the raffle drawing, and individual must complete the health assessment and accumulate at least 25 tickets
• Everyone is are only eligible to win one prize per year (maximum value of $250)
Prizes will be redeemed through Pulse Cash as gift cards, charitable donations, or for items in the Virgin Pulse Store
QUESTIONS?
Step 1. Schedule an Onboarding
Call
Learn more about full program
detailsClick here to schedule a
call
Step 2. Schedule Employee
Onboarding Presentation
This member webinar will provide full details on how to use and enroll in all the added wellness
benefits
Click here to schedule a webinar
Step 3. Request Your Firm’s
Member Roster
We have a process that allows Champions to
receive a current roster and update email
addresses for any/all employees and spouses.
Click here to request a current member roster.
Wellness Champion Next Steps!
Employee’s Next Steps!
Register Your Account
• Visit https://join.virginpulse.com/designedwellness to activate your account today!
• Remind your spouse to register their account
Complete Your Health
Assessment
• 35 questions & Takes just 15 minutes• Results stored online in a secure personal account• Complete other activities to earn 25 tickets
What to expect – Program Communication Flow
ACEC Life/Health Trust
• Welcome Email• Mail Letter to
Employee Membership Card
• Quarterly Newsletter
Designed Wellness
• Wellness Champion Onboarding Email
• Launch Postcard• Virgin Pulse
Email• Monthly Activity
Reports• Emails as
needed to Wellness Champions
Designed Virtual Care
• Welcome Email• Letter to
employee home with Member Card Attached
• Webinar Email
UnitedHealthcare
• Welcome Email with Member Cards included
• Welcome Postcard with Find Your Plan Details
Meritain/Select Plan
• Benefit Solver Welcome Email with login credentials
• Meritain Welcome email with login credentials
Success Stories
https://www.aceclifehealthtrust.com/wellness-success-stories
Program Contacts &
Communications
Program Contacts
a) Romina Rodriguez, National Membership Managerb) [email protected]) 469-305-0097 Ext. 118
a) [email protected]) Virgin Pulse Customer Service – 888-671-9395c) Email support.virginpulse.comd) Live chat on member.virginpulse.com
a) Maya Kildew, Manager, Client Success b) [email protected]) 480-454-1973
a) [email protected]) 833-281-0448c) [email protected]
a) 800-996-6596 b) Contact The Member Phone Line On The Back Of
Your UHC Medical ID Card
Contact InformationFor technical issues or problems
with the web portal, please contact the
Virgin Pulse Customer Service Line
888-671-9395
WHITELIST THESE EMAILS‘WHITELIST’ MEANS:
A whitelist is “the cybersecurity list,” only giving administrator-approved programs, and IP and email addresses, system access.
To ensure you receive all future communications you may need to whitelist these subdomains. The below list outlines the most common communication sources regarding
ACEC Life/Health Trust.
ACEC Life/Health [email protected] [email protected]
[email protected] [email protected]
Designed Wellnessplatform.virginpulse.com & mail.virginpulse.com
[email protected] [email protected]@teladochealth.com
Technical Requirements
Wellness Champions or Employees,
Contact your firms systems administrator or IT department
with the following technical requirements document for
whitelist email’s and IT instructions
Click Here for Overview Document
Mobile Apps to Download
Designed Wellness/Virgin Pulse
Encourage employees to download these apps and have instant access to their benefits
Designed Virtual Care/HealthiestYou
MyChoice/Benefitsolver
UnitedHealthcare
Meritain/Select
FOLLOW US AND LIKE US ON SOCIAL MEDIA
CLICK HERE TO LIKE US:
CLICK HERE TO FOLLOW:
www.aceclifehealthtrust.com
For Full Program Details &
Resources Visit