New Hire Informationfor Canadian EmployeesEmployee Success Shared Services

WELCOME!

What we are going to cover…• Office Services (OS) Team

• Access Badges & Monthly Parking

• Your New Office

• IT Global End User Services

• #dreamjob central

• Payroll and Time Off Information

• Employee Benefits

• Travel and Expense

• Chatter

• Corporate Citizenship

• Common Terminology

• Develop Your Career

• The Foundation

• Frequently Used Sites

Office Services (OS) Team

Who is my local contact?

You can find out who your local contact is along with other

office information from our Real Estate and Workplace

Services Google Page:

https://sites.google.com/a/salesforce.com/real-estate-workplace-services/

Access Badges and Monthly Parking

Access Badges Inquire with your local Office Services team member/receptionist about

how to obtain your SFDC badge.

You can also inquire about whether your building requires an additional

building badge for access.

If you lose your SFDC badge please log a ticket immediately. Log this

ticket under the ‘Security’ topic. Also please notify your local OS team

member right away.

If you lose your building badge please see your local OS team member

so they can start the process to get you a new one.

Please inquire with your local OS team member and they will provide

you with the building parking information, if available at your location.

Monthly Parking

Your New Office

Re-usables and recycling

• We offer a recycling program in all kitchens.

• Signs will help you sort trash and recyclables appropriately.

• If you haven’t received a reusable water bottle and mug, please log a ticket

under Facilities > Reusable Beverage Container Request.

Conference Room Bookings• You should now be booking conference rooms via Gcal.

• You can do this by:

• Log into Google Apps and access your calendar.

• Create a new calendar event.

• Under “Add” click “Rooms, etc.”

• You can then either enter the name of the room you wish to book or

select a room by expanding the offices tree to see what is available.

Business Cards

• You should wait until your phone and e-fax numbers have been

finalized before requesting business cards.

• Intranet > Employee Resources Tab > Business Card Request

Name Plate• Reception will provide you with your nameplate on your first

day/week.

• If your order has not arrived before your first week, reception will

contact you when it has arrived.

Mail and FedEx PackagesMail

• Mail distribution is handled differently in each office. Please see your local OS team

member to learn how you obtain your incoming mail.

• SFDC will provide stamps for business related mail. FedEx

• There is a daily pick-up for each location, Please see your local OS team member to find

out when your pick up time is.

• For those in the Marketing Cloud offices in Atlantic Canada, your Office Services contact

can send FedEx packages for you.

• For all other locations: To send FedEx packages, you need to obtain a FedEx username

and password by logging a ticket on the Intranet under Facilities > FedEx online Creation

Request.

• For a “Cube Number” please type your local office.

• Your account will take less than 24 hours to activate.

• Envelopes and label sheets are located in the supply areas on each floor.

Ergonomic Assessments

• If you require an Ergonomic assessment please see

your local OS team member. They will let you know

how to sign up for a ergonomic assessment.

• If you are a remote employee you can request an

Ergonomic assessment by logging a ticket under

Facilities > Ergonomics International.

Office Supplies and EquipmentOffice Supplies

• Notebooks, post-its, pens, markers and paperclips are located in the kitchens/supple areas on your floor.

• For specific items not in the supply rooms, please contact your local OS team member.

Sending faxes

• Fax machines are located in the kitchens on each floor.

• When dialing out, all faxes need to have ‘9’ in front of the phone number.

• Check with your local OS team member for locations in other offices.

Printers

• Printers are located in all kitchens on each floor including 1 colour printer per floor.

• Printers are all labeled in order for them to be added to your printer list.

• Check with your local OS team member for locations in other offices.

Shredders

• Shredders are located on each floor.

General Issues

• Any issues regarding kitchens, washrooms and general areas, please contact your local Office Services team

member.

• For those in Radian6 offices, please contact your local Office Services contact for assistance.

First Aid and Emergencies

First Aid Kits

• Each floor has one First Aid Kit and its location should be clearly marked.

• Advil, Tylenol and Band-Aids can be found at reception.

Alarms (fires, threats, other emergencies)

• If evacuating the building, please walk to the closest clearly marked EXIT.

Medical Emergency

• In each SFDC office we have an Emergency Response Team. You can find

these team members by their ETR Red flag and vest at their desk.

• If an emergency does occur or an employee becomes ill, please call 911 right

away as well as call 560 653 4600. This is our Global Security team who will

notify the local ERT members.

IT Global End User Services

What are tickets?

• We currently use a “ticket” system to log requests, gain

access to shared folders and find information that may

not be readily available on the Intranet.

• Once you log a ticket, you can generally expect to

receive a response within 24 to 48 hours.

• You will receive an email confirmation shortly after

you’ve logged your ticket.

• You will also receive an email notification once

someone responds to your ticket.

Logging an IT Ticket

• To log a ticket, click on “Log a Ticket” in the left-hand corner of the Intranet

home page.

• Log in using your network user name and password.

• Contact the IT Global Service Desk at 415-901-7044 or 647-259-2400 if

you have computer problems and are unable to log in.

Select the appropriate Topic, Sub-Topic and Priority.

Connecting to the VPN

• Salesforce uses Cisco AnyConnect.

• Setup & Connection instructions located in the IT New

Hire Guide.

• Log an IT Ticket for VPN access on your iPhone and/or

iPad.

• If you have issues setting up your VPN token, please

contact the Global Service Desk.

Mobile Phones

You may log a mobile phone request if you are in an eligible department.

On the Intranet search for ‘mobile request’ and complete the Mobile Request Form.

GoMobile Wireless

• Allows access to external Internet sites, 62 Org,

Supportforce, GUS, Chatter Desktop, Gapps, and

Workday.

• Windows 7: will connect to GoMobile automatically.

• OSX: input network credentials once; subsequent

connections to GoMobile will be automatic.

• After establishing a connection, use Cisco AnyConnect

to access E-mail, Intranet, Printers, internal resources.

MDM (Mobile Device Management)

• iPhones and iPads configured to receive e-mail must be

enrolled in MDM.

• Enrollment instructions are sent upon procurement of an

iPhone.

• For iPad-only setup, log a ticket requesting MDM

enrollment.

#dreamjob central

Introducing #dreamjob central

• ?’s answeredSearch, or call real-time

• Facts foundSearch knowledge articles written by

subject matter experts, based on

questions asked by you

• Problems solved#dreamjob champions know who

you are & provide fast, personalized

service

All without having to log a ticket!

• Log into salesforce.com + click #dreamjob central from App drop-down.

• You will be able to add a tab from the Salesforce Chatter and Sales

Applications.• Access via the Aloha SSO page.

Payroll and Time Off Information

Payroll: Essentials• After your first paycheque, register for ADP iPay (client #: 3D5431

company code: 8BBS) to view your paystubs and T-4s.

• Elect Direct Deposit in Workday.• Refer to the Direct Deposit Setup in the

Workday Quick Reference Guide.

• Elections may take up to two (2) pay periods to take effect.

• Live paychecks are mailed to your Workday home address until Direct Deposit is elected (up to 2 pay periods to take effect).

• Refer to the Americas Payroll Site for additional information for

almost all payroll questions.

• Direct your questions to Payroll via #dreamjob central.

Payroll and Time Off: Salaried Employees

• Paid every other Friday (calendar on Americas Payroll Site).

• Log Paid Time Off and Floating Holidays in Workday

• Salaried Employee Guide

• Refer to AMER Payroll Site for more guides and FAQs.

• Direct your questions to Payroll via #dreamjob central.

Payroll and Time Off: Hourly Employees• Paid every other Friday (calendar on Americas Payroll Site).

• Log weekly time sheet in Workday every Friday.

• Refer to the Hourly Employee Guide

• You must log your PTO, Floating Holidays and VTO in Workday

• Live paychecks may be mailed to your home address for your first 2 pay

periods.

• Direct your questions to Payroll via #dreamjob central.

Payroll: Tips

• Enroll in direct deposit through Workday.• Refer to the Direct Deposit Set Up in the Workday Quick

Reference Guide.

• Sign up for iPay• View paystubs and T4s.

• Instructions on how to register are on the Payroll Intranet Site >

ADP Canada iPay First Time Login instructions.

• Enroll after receiving your first paycheck.

• Direct your questions to Payroll via #dreamjob central.

Employee Benefits

Benefits: Enrolling• You can access the benefits enrollment information on your Workday landing

page.

• Your benefits are effective on your start date as long as you elect them within

your first 30 days with the company.

• There is a monthly cost to yourself for medical benefits. It is $10 per month for

“Single” coverage; $20 per month for “Family” coverage.

• To elect your benefits, please enroll in Workday and fill out a

Sun Life beneficiary form and return it to your local Employee Success Specialist.

• Once you’ve made your benefit elections, you can’t make changes to them in

Workday unless you experience a qualifying life event.

• For questions about Canadian benefits, refer to the Canada Benefits website or

check out #dreamjob central.

Benefits: Workday

• Workday is the Cloud based Human Capital Management

application used to manage employee data.

• Login information• User name: network username (without “@salesforce.com”)

• Password: network password

• What you can do in Workday• Elect your benefits

• Change your contact information

• Manage your emergency contact information

• Manage your direct deposit banking accounts

• Log your Time Sheet and PTO

• Workday Employee Guide • Refer to #dreamjob central and Workday help page for instructions and tips.

Benefits: Wellness Reimbursement

• Salesforce.com encourages all employees to participate in wellness

activities.

• Employees may be reimbursed up to $100 a month for eligible wellness

expenses. This is a taxable benefit and you must be actively employed at

time of reimbursement.

• Please ensure you’ve elected your benefits in Workday. Once you have

please register for Wageworks to claim your reimbursement. There are

instructions on the Canada Benefits website.

• For more information on the Wellness Reimbursement program, visit:

http://www.getsalesforcebenefits.com/sites/default/files/Canada_Wellness_

Reimbursement_Program__2013_FINAL.pdf

Benefits: Stock

• If you were granted stock, your grant amount was

included in your offer letter.

• Options and RSUs are granted on the 22nd day of each

month

• You’ll receive an option agreement via E*Trade, through

which you can execute any sales.

• For more information on both programs, please visit the

Global Equity Plan Services website or email

geps@salesforce.com.

Benefits: ESPP

• Enrollment open only during May and November• To be eligible for the May enrollment period, you must have started prior to May 1st and

for the November period, you must have started prior to November 1st.

• 12-month offering periods with two 6-month purchase

periods.

• Purchase dates June 15th and December 15th.

• Check out the ESPP video here for more details.

• For more information join the

ESPP – Employee Stock Purchase Plan Chatter group, visit

the Global Equity Plan Services website or email

geps@salesforce.com.

• For questions regarding ESPP, please visit

#dreamjob central.

Benefits: Group RRSP

• For more information about the Registered Retirement

Savings Plan, please refer to the member booklet.

• Please wait until you have received your first paycheck

before enrolling in the RRSP.

• For RRSP questions, please contact

geps@salesforce.com or call 1-888-727-7766.

Benefits: Intern

• Interns are not eligible for benefits with the exception of

Wellness Reimbursement.

• Please refer to #dreamjob central if you have any

questions.

Travel and Expense

Travel and Expense• Summary of T&E guidelines

• http://intranet.internal.salesforce.com/departments/purchasing/Travel/Global/TxE_Guideline_Infographic_10-4-12.pdf

• Concur is now single sign on

• Please go to aloha.my.salesforce.com to access Concur.

• An Amex corporate card is SFDC’s preferred card provider and should be

used for all business expenses.

• Application

• Allow 7-10 days for cards to arrive in the mail.

Chatter

Chatter• Chatter is Salesforce’s internal means of communication.

• Used to post questions, build a community and communicate with others.

Suggested Chatter Groups to Join:• Toronto Hub/ Fredericton Hub/ Halifax Hub/ Saint John Hub/ Vancouver Hub

• All Canadian Employees

• CraigsForce

• FemmeForce

• Employee Success

• Snack it Right

• Airing of Grievances

• Manager Success

• ESPP

• Business Travel for Canadians

• Toronto Parentforce

Corporate Citizenship

Corporate Citizenship

• Part of salesforce.com’s success is founded on providing

a safe and productive environment for all employees.

• As an employee, you will be required to complete various

training:

• Code of Conduct

• Information Security

• Quarterly Certification

• Other function-specific courses

• You will be notified via email when you need to complete

these actions.

From salesforce.com Code of Conduct

Reporting Violations

• You are the Company’s first line of defence against civil or criminal liability

and unethical business practices.

• You must report any violation or suspected violation of this Code of

Conduct, applicable laws and/or governmental regulations.

Retaliation is Prohibited (whistleblower)

• The Company prohibits retaliation against any person who provides

information in good faith to the Company.

• Persons who retaliate may be subject to termination, in addition to civil and

criminal penalties.

How to Report Violations

If you want to report a possible violation or have any questions,

you can reach out to your manager, Employee Success or Legal.

To report a possible violation or anonymously ask a question

related to a suspected code of conduct or legal violation, you can

also use our ethics hotline:

1-866-294-3540

(US/Canada toll-free)

Remember that reporting is confidential, and you are protected

from retaliation. If you have any questions, you can contact Legal

Compliance anytime: legalcompliance@salesforce.com

Common Terminology

Common Terminology

• V2MOM: Our business alignment tool demonstrating our vision, values, methods,

obstacles and measures.

• Salesforce.com Foundation: Helps nonprofits worldwide accomplish their missions

through a bold and innovative social enterprise model.

• Chatter: A brand-new way to collaborate with people at work; automatically pushes

the status of important projects and deals, so you’re always in the loop.

• ECOMM: Executive Committee

• PCOMM: President's Committee made up select Company Executives representing

each area of the business.

• 62 Org: Our internal version of salesforce.com, aka “The App” (62 are the last digits

of our org number)

• Dreamforce: Annual global user conference where leaders in cloud computing

come together to collaborate, connect and inspire.

• Salesforce1 Tour: Events held around the globe providing prospects and

customers the opportunity to meet salesfroce.com executives and learn how

industry leaders are using cloud computing to deliver breakthrough results.

V2MOM Vision, Values, Methods, Obstacles and Measures

• Annual company-wide goals

• Covers fiscal year (February – January)

• Built collaboratively

• Presented to all employees

• Articulates department/team goals

• Built collaboratively by team members

• Aligns to corporate V2MOM

• Aligns to department V2MOM

• Articulates individual goals

• Used in annual performance reviews

• New hires should complete their

V2MOMs with their manager within their

first 90 days (unless you start after Nov

18th in which case, wait until Feb 1Learn more about the V2MOM under the Talent Management Tools and Resources page on the Intranet.

Develop Your Career

Develop Your Career

• Find it in #dreamjob central

• Register for internal courses

• Learn about the Education Reimbursement

• Access career planning tools

The Foundation

Frequently Used Sites

Frequently Used Sites

Questions or feedback?

- Check out #dreamjob central in Salesforce.com.