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New Paradigms for ICT Capacity BuildingRobert ShawHead, ITU-D Human Capacity Building Division

ITU Regional Human Capacity Development Forum for the Americas18-20 Nov 2009

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“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.”

- Jack Welch, GE

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Rate of Change on the Outside

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�“Technology is not kind”Joseph Alois Schumpeter (1937)

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We live again inexponential times

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17.8

67.0

25.9

7.1

9.5

0

10

20

30

40

50

60

70

80

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009*

per

100

inh

abita

nts

Fixed telephone lines

Mobile cellular telephone subscriptions

Internet users

Fixed broadband subscribers

Mobile broadband subscriptions

� 11 years of Global ICT Developments: 1998-2009

� Source: ITU

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“to become fully-fledged members of the Information Society… depends largely on increased capacity building in the areas of education, technology know-how and access to information, which are major factors in determining development and competitiveness”

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ICT Literacy and Specialized ICT Skills

� ICT literacy needs to become part of general cognitive skills education

� ICT industry complains graduates don’t have necessary skill sets

� Top ten “in demand” jobs in developed country labour markets often did not exist ten years ago

� We are trying to educate students for jobs that don’t yet exist

� Partnerships between industry and educational institutions crucial

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What does this mean?

1010

ICT access+ capacity building

= broad benefits

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Telecommunications is part of a broader ICT ecosystem

Making possible surprising and disruptive devices, services and applications…

� Wikipedia

� iPhone

� Consumer empowerment

� M-Pesa

� mPedigree

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How do we measure progress?

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Captures level of advancement of ICTs in more than 150 countries

Provides policy makers with tool to benchmark their Information Society developments

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Three evolution stages towards Information Society

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Latin America IDI Rankings

� Among larger Latin American economies, Argentina and Chile are at the top (ranks 47 and 48)

� In Chile over 90% of Internet suscribers are broadband

� Brazil (rank 60) down six places in five-year period between 2002-2007

� One reason is higher education enrolment is comparitively low (~30%)

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What’s the ITU doing to help?

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ITU Development Sector Activities

Enabling EnvironmentInfrastructure and Access TechnologiesCybersecurity and ICT ApplicationsEmergency TelecommunicationsStatistics and Market InformationRegional and Special InitiativesCapacity Building

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� More specifically…

� Analogue-digital migration� Broadband wireless access� Cybersecurity� Competition and price regulation � Convergent regulation� Emergency communications� IPTV and Mobile TV� National ICT strategies� Next generation networks� Regulatory reform� Rural access� Spectrum management� Spectrum pricing/trading � Universal access

� and more…

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New ITU initiative to consolidate capacity building activities

http://academy.itu.int

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Instructional Materials for

foundational knowledge | face-to-face | e-learning | b lend

self-learners | instructors

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ITU Centres of Excellence Networks and Internet Training Centres

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“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.”

- Jack Welch, GE

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How do we measure progress?

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ICTs Bring New Learning Opportunities…

� Open University Open Learn (OU)

� MIT Courseware

� YouTube EDU

� iTunes U

� Project Gutenberg

� WikiEducator

� Wikipedia

� WikiBooks

� University of the People

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Lifelong Learning in Your Organization

� Top management must be committed to constant training

� Learning how to learn and re-learn has emerged as important as what you learned

� Neuroscience shows us better ways to teach and learn

� Use ICTs to teach

� Broadband helps learning better (YouTube: MIT Physics Professor Lewin)

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Final thought…

Your job is the most noble task…

You’re on the front lines addressing the digital knowledge divide