Our company has implemented the use of AmbuTrak, the first EMS industry specific Inventory and Asset Man-agement Software system for ordering, inventorying and dispensing pharmaceuticals and supplies. After much re-search and many presentations, Superior Ambulance Pur-chasing Department, with the approval of the Executive Board, has entered into an agreement with Ambutrak. Superior is one of the first privately owned EMS com-panies to implement the system. Many Fire Depart-ments and Hospitals are using Ambutrak Inventory Management Software to centrally manage and report on the movement of sup-plies and assets within their organization.

Schaumburg will be the first station to be using the sys-tem. This new system will allow Superior Ambulance to do everything from ordering medical supplies, track-ing assets, issuing and transferring items and generat-ing real time reports throughout the entire organization. AmbuTrak has many functionalities that will eventually become the program for medics to perform their vehicle check off’s. We hope within the first year to see supply costs reduced by lowering inventory levels and facilitat-ing accountability.

We are very excited about this addition, which will re-place a very manual way of ordering supplies, keeping track of inventory, ordering on time. Ambutrak’s Asset Management will give us the ability to know where all of our expensive equipment is, how old it is, and when it is time for the Preventive Maintenance. With Ambutrak,

we will eliminate the guessing and sometimes emergency situations that occur. The system will produce reports, which will assist in tracking our spends and with sourc-ing the best pricing available.

Scanner and printer used with this system

Nicole Maciejewski, Station Manager, Schaumburg Brian Waterloo, Inventory Control Coordinator, Elmhurst

July 2011

NEW SOFTWARE WILL TRACK ASSETS, INCREASE EFFICIENCY

In This Issue • Elmhurst Move A Success! • Getting To Know...Wentworth Station • More!

By Toni Storts, Purchasing Manager

2 SuperiorLifeline

SUPERIOR IDEASBy John M. Henricksen, CPA, Chief Financial Officer

A couple months ago, we set up a new email address, superiorideas@superiorambulance.com to help facilitate the flow

of ideas for moving the company in the right direction. I wanted to thank those who have provided us with some of their ideas. I also found that by asking for your ideas, information has been flowing from all di-

rections. I have spoken with many of you in the parking lot, in the hallway, in meetings and even in the repair shop in Michigan. I have received some wonderful ideas: from putting contact information on rigs to new

creative ways to improve office pro-ductivity. This shows me the incredibly committed and creative people in our organization and I love hearing from all of you. I am going to try to get out and meet with all the station personnel and office personnel in order to learn more of these great ideas rather than wait for them to come through my inbox, however, feel free to use the email if I do not get out to you soon enough for you to express your idea.

Hello,

On the evening of July 5th, our daughter fell off her long board on a down hill. She struck her head and went into seizure. She was taken by C.F.D. ambulance to Sherman Hospital in El-gin, IL. After a CT Scan the ER Physician determined that they could not provide the level of care necessary and ordered a Life Flight to Lutheran General Hospital in Park Ridge, Illinois.

Nurse, Eric Amar; Paramedic, Rob Orta; and Pilot, Phil Huth arrived at Sherman Hospital a short time after the call to transport our daughter.

From the moment they walked into the ER they acted in the most professional, focused, expert manner I have ever wit-nessed. These men knew exactly what their mission was and performed it with precision. They brought calm and control to a chaotic situation, being able to get the physician to focus and provide them with all the information they needed before they moved our daughter, realizing that her life depended on it.

The following day Eric showed up at Lutheran General Hos-pital to check on our daughter!

We are forever grateful for the dedication and professionalism these men brought to traumatic situation, along with all the support personal at Superior Ambulance who we have not had the pleasure of meeting.

Exceptional Comments

Superior Air-Ground Ambulance

You and a guest are cordially invitedfor a night of food, prizes, drinks and fun!

Diplomat West681 W. North Ave

Elmhurst, IL 60126

Employee Appreciation PartyAugust 6, 2011

6:00pm -12:00am

Congratulations to our June Contest Winner! Deborah Bloom correctly located all seven company logos and successfully submitted her entry to win two tickets to Second City. Enjoy the show, Deborah!

8/2Timothy WhalingDanny NiloffKelly BegleyTimothy Neurauter

8/3Desiree ShaneErin O’Brien

8/4Nancy MazurDiane Williams-DavisAmber ShielThomas SulekDenise Williams

8/5Blanche HillCharles BrooksDaniel GerkenJonathan Kendra

8/6Lukasz Szela

8/7 Nicholas BashfordChristopher IrelandCharles TragasNicholas Maise

8/8Roberto OrtaAlisha LeskoNazar GoyNathan HoldmanDaniel Schultz

8/9Kimberly DegenovaTimothy JohnsonArthur FlowersMeghan Crocilla

8/10Danny BaldridgeLatasha DunniganSarah ScannellMichael McNallyLayette FountainJoseph Hutchison

8/11Jonathan GorzkowskiCharlotte Hale

8/12Theodore BeskowJessica ArquetteWilliam LearyKristin Lysy

8/13Daniel TorresArelis OrtegaErik HiipakkaJeffery Wood

8/14Kevin RalphBrian Baskin

8/15James PedrazaKevin FrawleyDanielle HajdukDonald Snyder

8/16Irfan MeahDeborah EscobarJoseph ArndtConor RuelBrett ClarkJoanna RomeroNizar Abulaila

8/17Nicole BalsigerLawrence WallShawn HabichDavid Porter

8/18Michael Rossi

8/19Lance CollinsAnthony HassRachel BroderickJavier LeivaLilian GonzalezDavid EsteyAkimiko Hicks

8/20Nicole JenkinsGwenika WilliamsRobert WanglesFelicia Winfield-ChristyBrandon AlbertoJohnathan Fotopoulous

8/21Mary FrancoJamie FavelaStacy Allison

8/22Donald KoneckiJoshua SantiagoNicholas SturRobin LewisRobert SchreiberJeffrey Martin

8/23Jennifer SadusChristopher JacobsCharles Bechtold

8/24Russell HassKimberly KrauzasSean FoegeGeorge MarshallJohn LoudenConstance WattsJacek Brylewski

8/25Vincent BendinelliJames Gualdoni

8/26Thomus EisenbraunBarbara IbanezAdriana Perea

8/27Ericka JohnsonJordan LaurentReynold RobinsonDon Alberts

8/28Matthew O’BrienVanessa WillisPaulette Hawkins-GermanFrank PukoszekJonathon Collis

8/29Daniel SprysVerise Patterson

8/30Michael Swiat

8/31Susan Waring

August Birthdays

Payroll 411

The “After Tax Deduction” section can be very confusing. If

you have a deduction with a positive amount, it means that

deduction is being taken out of your net amount. A nega-

tive deduction is given back to you after your taxes have

been calculated. Example- After Tax Amount is $1000.00,

Uniform Deduction $50.00, Total Check Amount $950.00.

Example 2 After Tax Amount is $1000.00, Pager Deduction

$-50.00, Total Check Amount $1050.00.

Gillian Manners, Payroll Coordinator

30 yearsMark Diedrich

22 yearsAlice Tremberth

20 yearsFrederick Johnson

18 yearsMatthew CunninghamMichael McNallyDebbie King

16 yearsJames Matelske

13 yearsPatrick MaughanCarol Johnson

12 yearsDonald Fish

11 yearsAndrea LanziLiza GomezDavid Holleman

10 yearsCarol MarreroPilar Arias

5 yearsTina Hardin DennisJohn LoudenLeon Barrett

August Milestone Anniversaries

July2011 3

Dear Payroll,

Can you please explain the “After Tax Deduction” section of my paystub?

Make a wish!

4 SuperiorLifeline

FEATURED STATION

Wentworth By David T. Kotek, EMT-P, Wentworth Station Manager

Hello and welcome to the Wentworth station! This is the story of the Superior Southside nation!

We went from two stations and combined to one.There’s no other place like it we bow to none.

The people here are spunky, smart and true.We will pick you up when you’re feeling blue.

Our medics and basics run tons of calls.From dialysis to code twos and trips and falls.

We work the Sox games in the rain or shine.The Crews are empathetic, caring and kind.

We take these patients to hospitals far and close.Here are the ones we go to the most.

There are Holy Cross, Saint Mary’s and TrinityMt Sinai, Mercy and Rush University.

And no matter where we goWe are always fast, never slow

We always use the motto TLCSThis is what we work by and we would expect no less.

So we hope you liked what we had to sayYou all take care now, and have a Superior day!!!

Natalie Robinson washing the rig after shift.

Dominique James and (right) Tamika Coleman

Matt Contreras (right) and Sean Tansey (left) doing the monthly drug checkout.

Joe Hudik getting a snack during shift. YUM!

Simon Carrillo checking out the rig in the morning.

(From left to right) Michael Gonzalez, Tamika Coleman, Dominique James, and Selena Leavy haning out in the dayroom.

July2011 5

JuneMost Crew ComplimentsNorth – James Jacks and Nick LevalleySouth – Matt Hobbs and Ross KalinaMichigan – Connie Jackson

Most CallsNorth – Kenneth LeeSouth – Anthony WintersMichigan – Ronald Shirk (Ambulance) and Kenfes Ratliff (MWT)

IllinoisSuperior Ambulance MovesElmhurst Memorial HospitalBy Karl Kuester, Special Events Coordinator

MichiganSummer Has Arrived...And So Have The Concerts!By Dick Busch, Special Events Liaison

SPECIAL EVENTS

On June 25, 2011 Superior Ambulance was tasked with relocating over 100 patients from the Berteau location of Elmhurst Memorial Hospital to the Brush Hill location. Crewmembers arrived at 4:30 in the morning to check out their ambulances, find their assigned gear and go to a morn-ing briefing to learn their exact roles for the day.

At 6:00 in the morning 15 ALS ambulances and five CCT ambulances were in place and ready to start moving pa-tients to their new rooms. Each ALS ambulance had three separate crews to help with down time. The first ambulance left shortly after 6:00 am and the move was on its way! By 11:00 am all of the patient were relocated and the ambu-lance teams were on their way home.

This is one of the fastest planned hospital relocations, and we have already received phone calls from several other hospitals asking questions on how we completed the move so quickly. A great job was done by everyone that helped out! Thank you!

The weather has finally warmed up, and the concert season is in full swing. Superior provides EMS coverage for two outdoor venues as well the Palace of Auburn Hills. Our largest outdoor venue is DTE Energy Music Theater. DTE holds approxi-mately 16,000 people in both the pavilion and on the lawn. Many top name entertainers per-form there, such as Tim McGraw, Aretha Franklin, Pat Benatar, Bob Seger, Lil Wayne and Keith Urban. Last year nearly 900,000 music fans passed through the gates, and all EMS was provided by Superior Paramedics, with many medical emergencies treated on scene or trans-ported out. Superior covers nearly 80 concerts throughout the summer, and provides outstanding medical service to all who attend.

NORCOMM BRIEFS

6 SuperiorLifeline

Dispatchers Handle Attempted Abduction CallBy Marisa Cotton, 9-1-1 Director, Cicero

On June 7, Jean LaBrusk and Carlo Rizzo handled a call of an attempted abduction in progress. Jean LaBrusk received the call and did an excellent job trying to calm down the hysterical female and was able to give a good location and offender information. Carlo Rizzo immediately dispatched police to the scene and kept the units updated as Jean contin-ued to obtain further information. Jean and Carlo worked very well together and were able to get the call out quickly which assisted the responding officers in locating and arresting the offender. Good Job!

Leyden Fire Desk Shines During HillsideBox AlarmBy Donald Nielsen, Interim Executive Director

On June 9, hazardous weather conditions led to a hazmat box alarm being called in Hillside that went to a third alarm, and an interdivisional response. Tom Woulfe and Lindsey Schwartz were assigned to the Fire Desk, and handled the incident ex-tremely well, despite a high volume of calls also coming into the center. The composure of Tom and Lindsey along with the teamwork shown by the employees that night is a reason why we are one of the best MABAS centers in the State. Keep it up!

Leyden Station Tackles SevereWeather ConditionsBy Donald Nielsen, Interim Executive Director

On June 21, and again on June 30, the Leyden station was af-fected by adverse conditions, including a power loss and dam-age to our radio tower. Despite the conditions, our crew was up to the task. In less than 3 1/2 hours, more than 600 emergency calls were processed on June 21, and June 30 was nearly as hectic. Both times, the same dispatch shift was on duty, and our thanks go out to them for a phenomenal job. In addition, we had several employees who braved the weather to come in and help out and handle the extra call load. A special thank you to the Norcomm Alarm technicians: Manager Randy Ka-minsky, Don Jirsa, Anthony Wellington, and Ray Budlove. Without our techs, we would not have been able to get the an-cillary power into the dispatch center and keep things running. Great job to all of you!

Telecommunicators (right to left:) Marc Quattrocchi, Patrick Flowers, Jo Ceballos, Justina Al-Shamrookh, Trainee Atha Weidman, Maria Simon, Lindsey Schwartz and Mark Jenkins

Great Job, Dawn!By Lisa Knowski9-1-1 Director, Norcomm/River Grove Police Dept.

I would like to take a mo-ment to commend Telecom-municator Dawn Macak for doing a great job on June 02,

2011. The Norcomm/River Grove 911Center received a 911 call from a male advising his wife had just stabbed him with a kitchen knife and fled their home and was trying to leave in a vehicle. Dawn gathered all the information and dispatched the police and fire units. Dawn stayed on the phone with the victim until the units arrived on scene. While on the phone the responding units located the vehicle in the rear of Dominicks and the female was taken into custody without incident. Dawn remained calm and handled the situation in a very professional manner. The 911 Center in River Grove only has one telecom-municator working on each shift, Dawn dispatched the police and fire units and remained on the phone during all this radio traffic. Dawn is great asset to my team.

Telecommunicator Dawn Macak

Norcomm Alarm Technicians (right to left:)Ray Budlove, Anthony Wellington and Don Jirsa. Not pictured: Randy Kaminsky

Telecommunicator, Jean LaBrusk Telecommunicator, Carlo Rizzo

Telecommunicator, Tom Woulfe Telecommunicator, Lindsey Schwartz

more NORCOMM next page >

Nice Job!

July2011 7

Melrose Park Residential Fire Injures SevenBy Donald Nielsen, Interim Executive Director

On June 24, we received a report of a structure fire in Melrose Park with people trapped inside. Our staff (Lisa Conti, Sta-cy O’Connor, Jamie Roberson, Joanna Ceballos, Trainee Cassie Ceballos, Falon Adams, and Jamie McClellan) all worked together expediting units to the scene. Falon, Joanna, and Cassie all translated calls for assistance, and units were able to take seven people from the home to area hospitals, and the box alarm was quickly struck. The staff that day did a fantastic job, and thanks to their quick response respond-ers were able to get on scene and rescue seven people. Great teamwork from our Police and Fire Dispatchers!

(Left to right:) Jamie McClellan, Trainee Cassie Ceballos, Lisa Conti, Stacy O’Connor, and Falon-Jocquet Adams. (Not pictured Robin Lewis and Joanna Ceballos)

NORCOMM BRIEFS continued

A special thank you to the 120 crew and command personnel who worked on Sunday, June 25th, on the Elmhurst Memorial Hospital move. Our team successfully transported more than 100 patients safely in less than eight hours! I have heard wonderful stories about the move from both employees and patients and could not be more proud of our company. Way to go!

– Dave

(Front, left to right:) Eddie Ramirez, Vanessa Willis, and

Joe Scarpelli; (back, left to right:) Dave Maro, Todd

Morin, Emily Swan, Steve Stelloh, Ted Traister

Margie Garza

Lucy Benigno

Team WorkBy Dionne Jones, 911 Director

The recent storms caused a considerable amount of dam-age in the Village. Everyone worked to handle hundreds of calls from citizens. I would like thank everyone for work-ing together as a team and seeing that each call was han-dled in the most professional and caring manner. Each of you showed exceptional un-derstanding and patience with every caller. Great job.

Superior FamiliesServing Our Country

Jeffrey Blackmon, Repetitive Patient Billing, Elmhurst

(Son) Matthew Alan BlackmonUnited States Navy Officer Candidate E4Electronic TechnicianSalt Lake City, UtahUniversity of Utah ROTC

Matthew is also a former employee of Superior Ambulance billing department.

He graduated from his nuclear power school in Charleston, SC top in his class and given the honor man award. He also received this honor for electronic technician school in Charleston and was accepted in the Navy’s Seaman to Admiral Program. He has been stationed in Salt Lake City in order to finish his Degree in Nuclear Engineering at the request of the United States Navy and will be commis-sioned as an officer upon his graduation.